Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

I was scrolling online and came across a car I was interested in at Stonebriar Chevrolet. Shortly…read moreafter, I received a call from the sales manager, Carlos. I didn't answer because I was just browsing at the time, but he followed up with a few questions via text. That actually worked out perfectly for me since texting is much more convenient with my busy lifestyle. Carlos kept me updated and let me know when the vehicle was ready, then asked when I could come by to see it. I told him Saturday morning. When I arrived, Carson showed me the vehicle and went over the numbers, which I was very pleased with. After that, he introduced me to Nick, who completed all the paperwork. The entire process was incredibly smooth -- I was in and out within about an hour. I truly couldn't have asked for a better experience. The team at Stonebriar Chevrolet did an amazing job from start to finish. At no point did I feel the typical high-pressure sales approach that many dealerships are known for. I was able to take my time and shop for exactly what I needed. Carlos, Carson, and Nick -- thank you for making this purchase completely stress-free!

JULIAN TRUJILLO - DEALER PRINCIPAL / MANAGER…read more 1-Star Review - Horrible Experience & Extremely Misleading Pricing I will be filing a complaint with the Federal Trade Commission (FTC) regarding what I believe was misleading/false advertising. I had an absolutely horrible experience at Stonebriar Chevrolet. I came into the dealership specifically to purchase a Chevrolet Tahoe they had advertised online at a certain price. I was ready to purchase the vehicle and came in because of the price they publicly advertised. When I originally sat down, I was told there was approximately a $2,000 dealer add-on. Then, after the salesperson went away and came back with the actual price sheet, somehow that $2,000 dealer add-on suddenly turned into approximately $8,000. I immediately questioned how the dealer add-on could increase by roughly $6,000 simply by bringing back the price sheet. At that point, I asked Edwin Espinoza to let me speak with a manager or somebody in charge because I wanted an explanation and an opportunity to resolve the situation. Edwin Espinoza told me there was no manager there that I could speak with that day. Based on what happened next, I felt that statement was completely untruthful because I eventually got up, went looking for management myself, and found the manager on my own. I should not have to walk around a dealership searching for management after specifically asking an employee to speak with someone in charge. That alone showed me the level of customer service I was dealing with. Unfortunately, dealing with JULIAN TRUJILLO, THE DEALER PRINCIPAL/MANAGER, made the situation even worse. Julian absolutely did not seem to care about resolving the issue. I explained everything--the online advertised price, the dealer add-on originally being approximately $2,000 and then suddenly becoming approximately $8,000, and the fact that Edwin had told me there was no manager available for me to speak with that day, yet I was able to find management myself. Instead of taking the situation seriously, looking into what happened, explaining the numbers, or making any meaningful attempt to resolve it, I found Julian to be extremely dismissive, stuck-up, disrespectful, and completely uninterested in helping. His attitude toward me was essentially that if I wasn't going to accept their deal, then I could leave. There was no effort to sit down and properly go through the numbers with me, explain why thousands of dollars had suddenly been added, or find a reasonable resolution. That is an unbelievable way to treat a customer who walked through the door ready to purchase a Tahoe and spend tens of thousands of dollars. What bothers me most is that I didn't randomly walk into this dealership asking for some unrealistic discount. I came because of THEIR advertised online price. Then I was initially presented with approximately $2,000 in dealer add-ons, only for that amount to suddenly become approximately $8,000 when the price sheet came back. I strongly recommend that anyone considering purchasing from Stonebriar Chevrolet take screenshots of the online advertised price before going in and carefully review EVERY SINGLE NUMBER and dealer add-on before signing anything. This was easily one of the worst and most unprofessional dealership experiences I've ever had. Between the pricing situation, Edwin Espinoza telling me there was no manager I could speak with, and the complete lack of concern or effort from Julian Trujillo once I found management myself, I had completely lost confidence in doing business with this dealership. I came in ready to buy a Tahoe. I walked out because of how the sales department and management handled the entire situation.

we had a very pleasant experience with getting the recalls fone on our Explore. Waldo was our…read moreservice advisor and he was very kind a professional, he kept us well informed at very step .

The service was and the attention to detail by the technicians outstanding appreciate the support…read moreand will be having any additional service needs completed by AutoNation.

have purchased several cars from Crest and have always had a good experience. That being said, I…read morerecently had the pleasure of working with Peyton, who went above and beyond what a car professional should aspire to be. Peyton was knowledgeable, understanding, and a fantastic listener. In addition, her personality and professionalism made the car-buying experience a pleasure versus a pain

Poor Management Experience!!!…read more Let me be clear up front: Monica and Tom in the service department are not the problem. They have been professional, responsive, and genuinely trying to help me the entire time. I initially thought I was getting the runaround from them, but I am now 100% confident this management team is failing to support its own service advisors and making two good employees look bad. Here is what nearly two years of that failure looks like. I bought my CT5 on March 7, 2024. In November 2024 I started getting a red OnStar light and a "Service Emergency Calling" warning. On December 3, 2024, it happened again while I was traveling to a national golf tournament. OnStar had me pull over and told me it was a hardware failure, code B178C, meaning the OnStar module needed replacement. I brought the car to Crest Cadillac on December 4, 2024. Monica said the part was ordered. Then nothing. No callbacks. When I returned from traveling later that December, I was told the hardware was ordered and would arrive in 3 business days. I kept calling and stopping by. The work never got done. The part was not officially ordered until April 21, 2025, nearly five months after my first visit. When I finally brought the car in and took a loaner, I was told that part was malfunctioning and they had to order another one. It is now August 4, 2026. Twenty months after my first visit, I have: no hardware, a new check engine light, and a promise that someone will call me back once GM decides whether they will cover the repair, since the car is now out of warranty on mileage. A warranty that was still active when I first reported the problem. Today I had to ask Tom to just order the part without approval so I can finally clear the check engine light and drive with working safety systems. There is no excuse for stretching a safety-related repair across nearly two years and leaving a customer without emergency calling functionality the entire time. RIDICULOUS.

Was on the look for a new vehicle and was very skeptical. Upon arriving I was greeted by Jacob Blau…read morewho thoroughly provided me with the best options available. Jacob knows what he's doing and talking about I was very satisfied and impressed with this young man! Thank You Nissan and thank you Jacob!

Bought a car here, got service here and both levels were extremely pleasurable to deal with. my…read moreService Advisor , Justin is top-notch, courteous, professional, and the managers running the service department and Derek and Gary are amazingly humble leaders and I would happily spend my dollar here every time because of them.

I drove in from Houston to purchase a Honda Pilot specifically from Codie because my experience…read morewith him from the beginning was valuable. I had been going between this dealership and a closer dealership regarding the same vehicle. There were very specific requirements I needed to have met but ultimately chose this one year older Honda from Codie based solely off my interaction with him. From the beginning, he made me feel like my business with him was valuable and as a woman, I feel that is a great thing since most of the time I enter places like this, I'm treated as if I am uneducated. Secondly, he remained transparent with every step of the way, including pricing, negotiation and finally to signing the papers. I had expressed to him how far I would be traveling and he stayed in contact with me throughout my entire dealing with him. He was never pushy, disrespectful, difficult to work with to get where I needed to be and just truly made the experience so easy. I highly recommend this location for assistance with vehicle purchasing. We got there at 8:45pm, everyone there was exhausted and staying past their shifts to help customers get things done and into their vehicles. Kareem in finance made signing everything and putting my deposit down so easy. He knew how far we travelled and we had a toddler who was overtired and even though Kareem was also tired, his attitude and conversation were so enjoyable. I did get the warranty and will be taking the vehicle to be checked thoroughly but I am not anticipating any major costs. This is a 2017 so I am aware there may be need for some mechanical fixes. Overall, I am glad I made the trip to do business here.

Do not go here for service and especially avoid John Moen…read more TL/DR: avoid Frisco and make the extra drive to Denton. Moen is a crook. Incredibly unwilling to negotiate, particularly on a good chunk of work. You are just a number and even a nuisance for him. I am ready to buy a Grand Wagoneer L fully loaded so a $100+k car and I will not buy from this location specifically because of how we were treated at service, specifically by Moen. I brought the vehicle (2014 Grand Cherokee) in to have an oil leak fixed last July (2025). Was told work was covered under warranty (for 2 years) and spent over $5,000. Got home and the vehicle was still leaking. Was finally able to get the vehicle back in (July 2026). Was told there would be another $280 diagnostic charge if the leak was unrelated to the work (thats "fine") however my issue comes from the fact that we got the car back and it was still leaking (July 2025). This "new" issue was never addressed during the first time or after picking it up. This wasn't a small leak either apparently "severe". Obviously brought the vehicle back to address the leak that for all intents and purposes was never fixed or at least from my view point. Again, as mentioned above needed another diagnostic. As part of that "diagnostic" was told this was a separate leak (again why wasn't this caught last time???) but also told I needed an oil change. I said, let's go ahead and do the oil change because I was getting charged for the diagnostic anyway and was lead to believe the oil change would be included as part of the diagnostic. When I went to pick up the vehicle, was told that is not the case and would have to pay for BOTH the oil change and the diagnostic because I declined the work on the larger ticket item. So at the end of the day I paid over $550 for an oil change which is already over priced at $300 (diesel vehicle). I will never do business at Frisco Chrysler Dodge Jeep Ram again. If you need work done it is worth your time to drive over to Denton. If you need a car, go see my guy Mark Engman there in Denton. Tell him I sent you and he will take very good care of you.

Fantastic experience from start to finish with Michael Snyder in the sale of my new Lexus at Park…read morePlace Plano. He paid close attention to what I wanted, worked quickly, and made the process incredibly easy. I especially appreciated that he took the extra time after the sale of the vehicle to explain and show me all the bells and whistles of the car. No pressure, great communication, and very professional. He also called 2 days later to make sure I was happy and if I had additional questions or concerns. I would absolutely recommend Michael to anyone buying a vehicle.

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

Just purchased a certified pre-owned Atlas a few days ago and had a fantastic experience with…read moreHendrick. George strong specifically helped make the process super smooth. He was personally invested in making sure we got the right car for our growing family, and we're lucky to have worked with him. Highly recommend Hendrick!