This is an amazing business! The Owner works hard and his Text are exceptional. It is good to see…read moresomeone who does his job competently. He's also a nice guy which is hard to find in business.

Man, so I bought my first full size truck and began to go down the wormhole of things to do to it…read more A lot of stuff, I did on my own. But some things, you'd need a pro. Enter in Blue Star Truck Accessories in Prosper. They were recommended by the website which I purchased my truck part from, and I'm so glad that they did. It took any research that I needed to do on my own out of the equation, I just showed up and they were ready for me. Owner was super cool, friendly, and provided great industry knowledge for future potential parts adds. Work was done quickly and expertly. The waiting area was also plenty big and comfortable. I highly recommend this business for any truck/jeep accessories, because they do it all!

Full disclosure--this review is not for body work. It is for the young woman who sets up…read moreappointments (on the phone) for estimates. She spoke fast and the conversation felt pushy to me. More important, I felt as if she wasn't listening. Multi-tasking, maybe? This is a paraphrase... "This is Carstar. State Farm sent us your information. When would you like to bring your car in for an estimate?" "I don't know. How long does it take to do an estimate?" "We can't say until the guys take the car apart." "It's just a small scratch on the corner of the rear bumper. I doubt there's any need to disassemble parts for an estimate. Is this the sort of thing that I should wait for? Or do I need to arrange a ride home?" "They'll call you after they've taken the car apart. When do you want to bring in the car?" "I think we have a misunderstanding. I'm not asking how long the REPAIRS will take. I'm wondering how long an ESTIMATE takes. 10 minutes? A day?" "The guys will call you after they've taken apart the car. Then you'll know. So when would you like to make your appointment?" "But I need to know whether I have to arrange for a ride or rent a car during the estimate." "After you leave your car, they'll call you." The conversation included a couple more rallies similar to those above. Ultimately, I didn't raise my voice, but I told the young woman that our conversation had been very unhelpful and that I would be going to a different body shop. She seemed surprised. I took my car to Caliber Collision--11751 US-380 in Crossroads. So far, everything there has worked like a dream. I'll write a full review for them when the process is finished.

I needed my drivers side back door, the gas cover and the piece below the doors, replaced, fixed…read moreand painted. Carstar Little Elm was recommended to me. They did a fabulous job, took care of working with the insurance comp and finished before the date they gave me. I was very pleased with their work and the friendly and professional help from Erica and Valeria. I will definitely recommend this auto repair place. Thank you, J Bunn

very attentive staff, they hell with every situation you might have even if it doesn't end up to…read morework, great business

Tino and Daniel were super helpful and knowledgeable! Very quick and valuable serviceread more

I was hearing noises from my vehicle on my way to Kansas I decided to pull over and have them…read morechecked out He is very honest, kind, and he understood my situation and helped me get back on the road as quickly as possible!! Thank you Bryan You save the day

Very honest and helpful! Does not try to talk you into something that's not needed. Amazing person…read moreand service!

They came to my house with no extra charge and they gave me lifetime warranty on the job they did…read moreand I was super happy. I would recommend this place to all friends and relatives.

They replaced my windshield after the storm last night and I am super happy with the job they did…read morethey clean up all the broken glass from my car. I would recommend this place.

Had some led headlights to install on my jeep gladiator. Super nice service and great work. If you…read morehave accessories to install, I highly recommend going here. I will be back for other items. They sell truck and jeep accessories as well... Thanks!

They did an OUTSTANDING job on my daughter's Mini Cooper…read more I found this company on yelp and scheduled a same day appointment. They arrived a little bit late, however called me ahead of time, apologized, and even offered a discount (which I declined). The level of care and time they put into their work is impressive and shows that they take pride in their work. Additionally, they are priced reasonably and competitive to many other inferior companies. I would absolutely recommend them and if you're looking for a great mobile detailer, this should be your go to.

Excellent job overall. Brought own equipment, including a…read moreportable power generator! Will hire again.

So my review is for the service department for Lexus. I just want to start out with explaining my…read morestars. Honestly I'd give 3/5 stars, but I chose to be kind and give them 4 because I know how ratings can affect them and they did try to make things right. I purchased my GX550 at another dealership, however this is the closest Lexus service department to my home. Pulling up, this is one of the larger service departments I've been too. Beautiful dealership in all. They have three very spacious pull up lines in the service drive, lots of guys on drive going to each vehicle and assigning them to Service Advisors. I had a young man named Sal, he was very polite. I had made an appointment for an oil change and tire rotation for 7:45 AM. I'm only at 5k miles and I'm aware they recommend 10k; but it's hot in Texas, it was the first oil change and I wanted it done. Wasn't worried about paying for it. When Sal asked what I was there for; I told him I needed the oil changed and the tire rotation. He said Lexus does the complimentary 10k oil change; I replied back with I know I don't mind paying for the oil change. Also told them not to run it through the wash since my car is ceramic coated. That's where I believe there was a miscommunication. He must've taken my response and just going with what he was telling me and I unfortunately thought he understood what I was telling him in wanting it changed at 5k. Now walking me towards the door to go inside (I've never been here before) I just turned back a little lost, then he asked is this your first time here; and I said yes. He did give a quick tour of the waiting area, restrooms and beverage area. He told me it shouldn't be more than an hour and a half and because they didn't have to run it through the car wash it might even be quicker. About an hour and 40 minutes pass and Sal comes to tell me my car is ready and to follow him to get checked out. Hands me my paperwork and goes over everything they did and said the tire rotation was done complimentary and when I come back at 10k they'll take care of my oil change. I was puzzled and said wait you didn't do the oil change. He goes back the Lexus verbiage of well Lexus recommends it done at 10k. I replied back with I realize that but I wanted it done at 5k regardless. I could tell he realized he messed up, he swiftly apologized and said he could get it done in 30 minutes to an hour. I had a planned out day preparing for my husband's birthday. So the wait was really inconvenient. I apologized too saying I'm sorry about the misunderstanding because I thought you knew I wanted the oil change. Inside I'm definitely annoyed but I go back and sit in the waiting area. Ten minutes maybe go by and he comes to me with a rental. He apologized and said I remembered you saying you had a busy day ahead and I just wanted to offer the rental so that you can still get the things you need done. I really appreciated the gesture; of course I was happy with that outcome. I asked how long it would be he said an hour tops; but I could come back anytime before 6. I only had a few errands in Plano so I wasn't going to be that long. He walked me out to the drive and to the car. Here's where I feel he should've asked if I was familiar with this model. Because I was not, the opening of the doors the shifter; was totally different from mine and honestly I did have issues with the shifter. I did figure it out, but I feel those are questions you should ask. I return about 2 hours later and find Sal. He gets me checked out and again apologizes. I told him it was fine, and then tells me to bring my paper to a desk outside by the drive. The young man there gets a porter to get my car, they pull it up. I ask where I can pull up to transfer all the things from my errands from the rental to my car. He just says in front of it is fine. I do it, bring back the keys and I leave. I didn't have a horrible experience, yes it wasn't a perfect one either. I understand mistakes happen and I wasn't even hung up on the fact that the oil change didn't get done; Sal I feel did a great job in making that right with the rental car. My issue is that the tire rotation almost took 2 hours without the oil change.... That's a long time. Plus being my first time there I just expected a different experience at Lexus vs all the other service departments I've been to. This will be my home service department for a while so I hope my next experience is better.

I have never had a worse experience with a dealership than here…read more When I serviced my vehicle the loaner I got had less than a quarter of a tank and I was told to return it with the same amount of gas and to not drive that many miles on it. I serviced my other car at the BMW across the street and they gave me a car with a full tank and had no worries of what it was returned with or how much I drove. Terrible customer service and dealer experience. I enjoy my Lexus and will continue to use other Lexus dealers for my purchases and servicing . I also tried to get the Lexus parking pass where they would not give me the sticker unless I bought my car with them. They then said we will give you it only if you service your car with us. They then made me book my service which is when I had the experience above. This dealer does not care about their customers nor do they value a relationship. Will never recommend people to shop/service here.