Pittsford Family Dental & Periodontist 3592 Monroe Ave…read morePittsford, NY 14534 (585) 248-5250 pittsfordfamilydental.com I've been coming to this family practice for over seven years. At my most recent dental cleaning appointment, I was disappointed to learn that Lottie, the dental hygienist I've been seeing for quite some time, was no longer with the practice. Lottie was always welcoming and consistently made a point to check in on how I was doing while performing her work. She was thorough, gentle, and thoughtful--someone who made you feel seen, valued, and genuinely cared for. Her presence always added a sense of ease to the appointment. Unfortunately, my experience with the new hygienist was quite different. Although she was technically thorough, she was not very welcoming or personable. I sensed it immediately--from the first moment she looked at me as I turned the corner. It was clear this would be a very different kind of experience. Dental cleanings can be uncomfortable to begin with, and when the person working inches from your face seems disconnected or indifferent, it only magnifies the discomfort. I didn't feel like a patient--I felt like a task. An object. Just a mouth being cleaned. It was a deeply unsettling feeling. Thankfully, when the dentist came in, she was as warm and professional as always. Her kindness offered a moment of relief, and for a second, I thought she may have sensed something was off. My own demeanor had shifted--I couldn't wait to leave. Despite the positive interaction with the dentist, it wasn't enough to offset the earlier experience. When it came time to schedule my next appointment, I requested a different hygienist. I won't put myself in that situation again. Recommendation: I sincerely hope the practice sees this review as an opportunity for reflection and provides constructive feedback to the hygienist involved. Interpersonal connection and emotional intelligence are just as important in patient care as clinical skills. Lastly, a broader piece of feedback for the practice: I'd love to see, over time, an increase in African American, Hispanic American and neurodiverse staff members, reflective of the growing diversity in the patient population. Representation matters--in both care and comfort. Kevin

My kids have been seeing Dr. Frisicano for a couple of years. One of my kids has pretty severe…read moreanxiety and some sensory issues, and the dentist and staff are so patient with him and very kind. They are thorough and explain everything as they go. I also appreciate that parents are welcome into the treatment room with the kids at this practice. My other child LOVES going to the dentist here. I'm so happy I found this practice.

Matt has truly followed in the footsteps of his father and has gone a step beyond - he is quiet but…read morekind, and an outstanding clinician. His hygienists employ state of the art ultrasonic technology for optimal oral health. I cannot think of an office I would rather keep coming back to! Handy Gelbard

Orthodontist specialist. Very caring staff. Very experienced doc and staff. Relaxing environment…read more Always go to a specialist not a gp who took a 3 day course at a hotel!

I would never in a million years recommend this orthodontist. Four of my family members needed…read moreorthodontic care and after two people had horrible experiences we will never go back. For starters Stein is a cold individual getting orthodontic care can be scary and this doctor just adds to the anxiety. On top of that he just does not care he received information from our dentist about the importance of getting something done and Stein continued to push it off and because of this will result in the loss of a tooth. You need to be able to trust your doctors and this doctor is very untrustworthy to say the least.