This business is incredibly unresponsive! My father had prepaid all arrangements with CSV in…read moreChantilly. It took four phone calls (over 3 days) to get them to call me back. Each time I was told someone was in front of them in person and I would be called back later. Clearly prepaid services don't take precedence. Then it took 5 days to get the obituary posted and I had to call to remind them to post it. And I was told death certificates would be ready mid-week. No one called to let me know they were ready. I had to call to check the following week. They were ready, but I should have been notified. When you are dealing with a death in the family, the last thing you want to have to do is make repeated phone calls to get the most basic service. I would have gone elsewhere if I had the option. Communication was terrible.

Christopher Gilbert and the Cremation Society of Virginia showed the utmost respect and was…read moreextremely helpful at guiding me through the process of honoring my loved ones final wishes. Their fees were clearly explained and were and were much lower than the local mortuary wanted.

When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.

Absolutely amazing from the moment after my mom passed to when we buried her. Handled so many…read moredifferent things. Was communicative and respectful.

It saddens me to write this review, but, I feel they deserve to be recognized…read more My family chose this place for my family member homecoming service As we entered we were warmly greeted by the director Matt. The inside of the home is very updated and well maintained with contemporary decor all throughout. The chapel did not reek of any odors. The chapel was very well maintained, bright and uplifting lightening and plenty of sitting available. As you go near the restrooms they have pictures with scriptures for grieving. And beverages in the mini fridge. The floral arrangements was simply amazing, and we were pleased with the florist that they are contracted with, as our flowers continue to bloom and not wilter. Throughout the whole service, Matt was very respectful and handled the service with great diligence and did not rush us out. He made sure our guests were comfortable and even offered beverages etc, before the service and always asked my family member questions and repectfully reminded us of our itinerary without being pushy. The second part of the service, was at our final destination, in which we had a nice canopy, privacy screen, and a nice seating arrangement everything was just amazing and a beautiful homecoming service for my family member. 5+ stars on everything and I highly recommend this place.

I found Carewell as I was searching for funeral homes to help me repatriate my grandmother's…read moreremains to her home country - so international transportation of a loved one's body. I was working with a different funeral home who had no idea what they were doing, and Katherine and her sister Amelia came in as lifesavers - truly. Katherine was incredibly competent, knowledgeable and most importantly compassionate. When I first reached out to her, she didn't think she would be able to help me, but she kept trying to even after we had hung up the phone. When she reached back out, she had solutions, options, and knew exactly what needed to happen. Carewell was exactly what we needed, and my family and I are incredibly thankful to have found them. If they went above and beyond for a complicated case, I know that they will do the same for everyone else they work with. I cannot recommend Carewell more highly. Incredible service and wonderful people. Thank you.

I was in need of a funeral/cremation service to place my mom's remains into a jewelry necklace I…read morepurchased and found Carewell. They answered all my questions and were very clear about the process. I spoke with Chelsea and she was an absolute gem. I stopped by the next day it took 15 min and was $25, absolutely reasonable. I appreciate such good business service especially during a difficult time as losing my mom, I could have tried to do this on my own but why put more on yourself I would highly recommend them to anyone looking for cremation services or remains into jewelry like I did.

Adams-Green was respectful and sympathetic. They followed my wishes and exerted no pressure…read more Members of their team beyond my main point of contact were aware of my situation and were able to step in to help immediately rather than waiting for the main contact's availability. They provided sound advice on some of the minor issues that might evade a family's thinking. Perhaps most importantly, they understood that a family in a time of stress will often change decisions, and they adapted without complaint. I felt totally comfortable throughout the entire process, and recommend them without qualification.

Hillary and the staff at Adams Green provided excellent, professional service. She provided…read moreassistance and answered all question even before the facility was contracted. Shortly after speaking with Hillary, Adams Green was called for service. The appointment was set up in a timely matter, every question was answered and we were encouraged to call with questions. Arrangements were made in a timely manner.

The service was great. They were accommodating and has been updating me with all the pre…read morepreparations.

Thibadeau Mortuary Service was a real blessing for my family in a trying situation. Several family…read moremembers provided their urns at the last minute, and we were having the celebration of life in a different state than the original funeral home. We needed help quickly to accommodate family so they could get my mother's ashes before they left the area. Thibadeau took care of us at our convenience, we were able to drop off and pick up, a gentleman even helped me carry the heavy veteran's urn to my car. An experience that I expected to be awkward, was made comfortable by caring and respectful staff, on the phone, by email and in person. We will appreciate their kindness forever.