I like the doctors at Texan Eye but the Optical department is 100% non-responsive and impossible to…read morecontact. I have left over 8 messages on 2 different occasions (one regarding new lenses for my glasses and one regarding my contact lens prepaid order). When I let them know that I had left several messages, they casually responded, "Oh, yeah. We've been having problems with our phone." What does this mean? Do they not have a working phone? Do they not listen to their messages? I would recommend the doctors but NOT the Optical Dept.

Big shout out to Dr Salinas, Just wanted to say how well he did with me. He had to give me some…read moretough news but he did it really well, didn't try to minimize it just gave the facts to us in a very caring way. Thanks for your Dr Salinas Hope to SEE you again. Cheers

Excellent cataract surgeon -- highly skilled, professional, and caring. Irshad provides outstanding…read morepatient care and surgical results. Highly recommend!

Dr. Farhan Irshad is an outstanding ophthalmologist and truly one of the best doctors I've…read moreencountered. He is extremely knowledgeable, professional, and takes the time to thoroughly explain every step of treatment and surgery options. His skill and attention to detail gave me complete confidence and outstanding results. The entire experience, from consultation to follow-up care, was smooth and reassuring. The staff was also welcoming and efficient. I highly recommend Dr. Irshad to anyone seeking expert eye care, cataract surgery, LASIK, or corneal treatment.

I had a eye threatening infection in one eye and Dr. Kalpaxis saw me on an emergency basis…read more Diagnosis - threatened with loss of eye. Not vision, Eye, No time to culture the bacteria. Sent me to a compounding pharmacy and bottom line licked the infection and the eye still functions, HAVE SEEN HIM REGULARLY FOR OVER 10 YEARS. Always attentive. For intelligent or curious patients, Dr. Kalpaxis patiently explains what he observes in his examinations. Old time doctor. Exceptional service.

I started having flashes in my eye over the Labor day weekend I called his # and he had an…read moreemergency number on his answering machine!!! All the other calls i made said closed for the Holliday. He came into work that day! On a 3 day Holliday and no less a Sunday!! Dr James is very nice and he explained everything to us as he was doing all the tests and then explained what was happening to my eyes.

This is a practice that cares about its patients. I have been going here for about 7 years and came…read moreback after moving from out of state. Very knowledgeable doctor, polite, friendly, explained all my questions well. Highly recommended.

This is regards to Dr. Ekeh at the South Mopac location. Being 80 years old I have had substantial…read moreinteraction with various medical professionals for a while. Never before have I come remotely close to the frustration that Dr. Ekeh left me with after my recent visit. The overwhelming feeling was "I can't make any sense out of anything he has said." He seemed to be grasping at straws. He said he wanted to ramp up my glaucoma medication despite the numbers were good and over more than ten years of my glaucoma successfully managed by someone else, now retired. Visual field tests show no major overall trend towards increased loss of peripheral vision. There was one recent test that was not good but I blame my state of mind when the test was taken. Indeed there is moderate to low loss of peripheral vision on one eye only. The vision issue I had been having has nothing to do with peripheral vision. Then he suggested bringing my cardiologist into the picture for neck problems -- again this is without high ocular pressures by their own testing. I stressed repeatedly that while it might be difficult I would like my issue diagnosed -- issue being that while driving in bright sunlight parts of my vehicle's instrument cluster and center display are washed out and impossible to read. There was nothing ambiguous about my description of the symptoms or my desire for diagnosis. I left with a prescription for additional eyedrops and a referral to a "Low Vision" facility. Low vision is defined as 20/70 or worse. My vision tests at 20/30 are not even in that ballpark. I had long texting back and forth with intake at the facility and when I told the very patient lady my symptoms was informed they had not told her any of that information re' symptoms etc. and it "changed everything." I canceled the appointment because they do not perform the needed diagnosis as to cause of the problem but teach the nearly blind how to use magnifying glasses, special lights etc. I feel bad for the waste of her time down this rabbit hole. To make that referral seems beyond clueless to me. I called the surgeon who has retired from Texan Eye and successfully managed my glaucoma for many years. He is also a personal friend and listened to my story and said the problem seemed like "dry eye" syndrome. Indeed, I have had moderate eye irritation for a while now but never made the connection or thought to bring it up falsely dismissing the irritation as allergies. he told me there were other things to look into if that didn't pan out but I have already noticed improvement using the drops he suggested. To solve any sort of problem it is best that the problem be diagnosed as the first step. Two doctors other than Dr. Ekeh currently at Texan Eye have not been able to do so. My main eye care doctor currently is Dr. Zhu. I appreciate that he was up front that he had no idea what the problem was and at one point suggested a retina or maybe it was a pupillary specialist. Unfortunate that he ended up referring me to Dr. Ekeh instead. Dry eye syndrome seems not to be that uncommon and there are treatments for it beyond drops some of which are just an office visit. It seems unfortunate that I have to impose on a personal friendship to get any useful guidance in my quest for the best possible vision. I had five star experience with Texan Eye for many years due to an excellent and caring doctor. This latest does not deserve one star.

My eye doctor (not with Texan Eye) said that I needed cataract surgery and of course I conducted…read moreextensive research (including using AI) to find the best in the Austin area. Good news is I found Dr Tom Walters, MD at Texan Eye who is clearly the most knowledgeable, experienced, and highest rated cataract and laser surgeon with the best record of success in all of Texas and likely beyond. Also good news is he determined that I did not need to get cataract surgery at this time as my vision could be corrected to 20/20 at all distances with glasses with the latest progressive lens technology. My wife and I stopped by their optical shop on the way out and I got fitted with a cool pair of rimless glasses that my wife says make me look "hot"!

I am so blessed to have gone to Dr Walters for a second opinion on having cataract surgery on both…read moreeyes. The first doctor that examined me said both eyes needed surgery and recommended the expensive new lenses. My intuitions kept telling me to get another opinion, and it is so fortunate that I did. My eyes have only the vague beginnings of cataracts and my insurance would have denied coverage because my vision issues are correctible with glasses! It reminds me to always trust your gut feelings and always get a second opinion before any kind of surgery! Dr Walters was earm and friendly and very professional. I HIGHLY recommend him!

I agree with the prior reviews as far as the service of the "professionals". My first visit…read moreresulted in the wrong prescription. It is not a difficult job to read the guage and write the correct information. Maybe less attention trying to get people out of the door and more attention to detail.

I've had fairly good experiences with the nurses and front desk, but I have to say that the doctor…read moreI saw was terse, rude, brief, barely said 10 words to me, and was out the door within minutes of seeing me. Even that can be excused, however, compared to the fact that it has taken a week to fill my prescriptions - and counting. I've called every day since placing the request to check on the prescription status, and while the staff have been friendly, I'm still waiting on the prescriptions that will allow me to hang onto my vision. If your visual health is important to you, find a different clinic.

Dr Murphy is amazing and I have the utmost confidence in and respect for her. Check in was a…read moredelight. So nice to be greeted so warmly. Morgan was both exceedingly kind and professional while performing her exam. I developed vision issues as the result of a fall. Delighted to have found Dr Murphy and the Eye Institute of Austin.

It is with a heavy heart that I am writing this review. Until recently, if the word "eye" was…read morebrought up anywhere, I would quickly tell anyone within earshot to go to Dr. Gary Rylander at the Eye Institute. Sadly, he recently retired, and things are already going downhill. They will no longer give contact lens prescriptions- and without notice to their patients; people go in for an appt and then are told to go to an optometrist for a contact RX. The office manager defended this with a virtual shrug, saying the board had to approve a notice for their patients, and then approve the exact message. It's been over 48 business hours since that supposedly happened, and no notice has been received. The office mgr also refused to give any board contact info, and instead insisted she is the only point of contact for the board. The board and office manager need to decide what path they want to take with this practice. As it is, they are going to lose the business of the younger generations who rely on contacts (who wants to go to 2 diff appts for the eye dr?). I believe the older people who wear only glasses or have medical needs will probably stay, but is that the way to grow a business? I have been a patient for over 25 years, and I have 7 family members who go there because I recommended it. The current office manager has completely changed the atmosphere of this office. Do you know what it's like to go to your grandparent's house? It may not be modern, it may need painting- but it's filled with comfort, warmth, and trust. That's what the Eye Institute used to be like. It was founded by people who were born and bred in Austin, with humbleness, integrity and honesty. They were the kind of salt-of-the-earth people who always did the right thing- which included putting their patients first. The staff under this manager is unprofessional- both in appearance and attitude. There are too many people standing around in halls, talking and socializing. They seem drawn to the manager like a moth to flame, and oddly she seems to encourage it...rather than getting to work. The one bright spot left is Dr. Rylander's asst, Sandy, who is amazingly competent and efficient, but she doesn't seem to be there as much anymore; the other assistants do not compare in skill set, knowledge or professionalism. Also, Dr. Murphy is attentive, detail-oriented & caring, but I'm afraid she might be outnumbered in this office. I hope that something drastic changes, as I hate to see this practice being driven into the ground. If it does, I will update my review accordingly. The Eye Institute once embodied what it meant to be from Austin- now it has the feel of a firm purchased by private equity; please do not let the current management further erode the legacy its founders worked their lifetime to create. Edited to add: the office manager just called me (5/12) and said I had committed a "violation" by sharing my reviews with the doctors, and that I am not allowed to contact them regarding my experiences. No mention was made of notifying patients with upcoming appts of their change in service.

I had LASIK surgery here and the experience exceeded my expectations. From the front desk to the…read moremedical staff, everyone was friendly, professional, and genuinely caring. Dr. Farhan Irshad was outstanding -- he explained everything clearly and made me feel comfortable and confident every step of the way. The procedure was quick, smooth, and the results have been amazing. I highly recommend them to anyone considering LASIK.

Really happy to say this. I had an amazing experience the stud there is amazing, they treat you on…read morethe best way possible also being so professional. They explain me all the process on Tuesday and by Friday I had my surgery, the surgery was so quick and there's no pain at all. And the recovery was great. Thanks again to all the doctor and assistance you did an amazing job l

Exceptional care. Dr. Smith quickly resolved my detachment. The aftercare was great as well. All…read morestaff in the office are friendly and professional. If you ever need retina care, this is the place to be.

I went to Dr. Smith for a second opinion. I'm so glad I did. He correctly suspected a rare eye…read morecondition and sent me to the Dallas Retina Foundation for confirmation. He's a smart doctor with an excellent bedside manner -- a rare combo.

Excellent care, easy referrals to specialists, pleasant experiences with lab and offices. And it is…read morenear my home.

Not sure what happened to this ARC location. It used to be top notch. Now appointments are hard to…read moreget, routinely overbooked, with long waits times upon arrival. I might also add a general cavalier attitude amongst the doctors and support staff. There are, of course, exceptions - but the overall experience here has diminished considerably.