working with Lydia Romero's staff was easy and convenient. They answered all my questions along the…read moreway, saved me over $100 on my monthly premiums, couldn't be happier by moving to State Farm.

I went into state farm with lots of questions and Jenny was able to answer all of my questions. She…read morewas so helpful!

Ellen was very bubbly and kind! She gave us such professional and good advice, glad to work with…read moreher in the future

Had a nightmare of a time trying to get my title back from this store after loan paid. The store…read morestated their computer system to release lien to NV Dmv has been broke for weeks. Just make sure before you sign up that their title system is working again or you will go through the nightmare i went through to get my title back.

We like AFI very reasonable and efficient All of our…read moreinsurance is fit to our needs. We have roadside assistance for a minimum fee and have travel trailers added to our policies for a very fair rate.

I'm sick of this company! I have been with them for a couple years have no accidents or tickets…read more I'm 27 years old I drive an 05 4Runner and pay a lot. Last month they gave a COVID relief discount and this month they up my payment! I can't get a new car because they just keep upping my prices. I'm stuck with my 4Runner and it's ridiculous.

This place is amazing they always find a way to help !! Kayla and Ashley are always so professional…read moreand respectful.

Kayla is a lovely friendly very very helpful person she makes the loan process go by so so smoothly…read moreand fast get your money with in 24 to 48 hrs of u have it directly deposited if not she has a check ready for you with a few hours to pick up at her office very very pleasant lady

Had such a wonderful experience with Liz! She's so kind and definitely goes above and beyond for…read moreher customers. Everyone needs a helping hand once in awhile and she did just that! Smooth interaction and made me feel very comfortable. She was able to answer all questions I had and explained everything into detail. Will definitely be recommending my friends, peers, and any family members to her! Thanks again. :)

Liz was very attentive and helpful while my boyfriend came in for a loan. She was attentive and…read morefriendly which really helped ease both of our minds having to come in to get a loan at all. And was more than willing to tell us all our options on the payback, interest rates, etc. Wonderful service and if we do have to come back we will definitely be more than happy to do so after such a great experience this first time!!

FARMERS Review The…read moreworst company ever!! I hired an agent in Carson City NV who made so many mistakes from day 1. First our home insurance was denied because Cecilia Orona said we didn't live close to a fire dept. Found out they had our address wrong. Then she got our name wrong even though she took it from our driver's license then the price kept changing. She told us that our roof would have to be inspected as they were our new company, and that the inspector would call me as I wanted to be there to let them into the yard. I tried setting up an appointment several times as no one ever called. I was then assured by Cecilia that she had come by the house and that there would be no problem getting insured. I kept calling asking when the inspection would be done because they weren't sending us the home policy until it was. We had paid for a year of home insurance in advance and paid 6 months in advance for our vehicles. After almost 2 months, they sent me an email which I happened to see in my junk mail the same day. It was from the Farmers inspector denying our home insurance due to a damaged roof. It was actually granular wear, no major damage, no missing shingles. We received no phone call from the agent or the inspector, just a denial and a 2-week time limit to replace the roof. They had done the inspection 6 weeks earlier and now gave us only 2 weeks! We then switched our agent to Jeff Brooks in Carson City and met with the Regional Director, Brian Andrews who assured us that they would take over our policy and there would be no problem extending the date the roof had to be completed. We were told that as long as we showed them a signed contract with the approximate start and finish date for the new roof, that our policy would be reinstated. Mr. Andrews gave us his cell number and said to call or text if we needed assistance. Later when we did call him, we were told by Jeff Brooks not to contact Mr. Andrews as he does not speak to customers. Since covid, businesses have fewer workers and prices doubled for materials so getting a roofer out to even give us an estimate was very difficult even though we started calling roofers the very day we received the denial. We were fortunate to find a company that came out a few days later to give us an estimate and said they could do the job in about 3 weeks. We immediately took a copy of the signed contract and start date to Farmers but found out they had told us another lie. We were then told that their inspection underwriters were going to raise our deductible to $10,000 but that they were sure they could get the policy back to the original lower deductible because they had never heard of anyone doing that. We then continued to wait while Jeff Brooks and Brian Andrews told us of how they had so much trouble reaching out to their inspection team in Texas that they couldn't speak to them on the phone but could only wait for them to respond by email/chat. In other words, Farmers has no control within their own company. All the control is in the hands of their underwriter inspection team. A couple weeks later we went in to see Jeff Brooks who then told us that the $10,000 deductible would remain and that we could go to another company if we didn't like it. Every roofer and every other insurance company we spoke to said they had never heard of a company doing that. Our roof had no major damage, no missing shingles, only granular wear, and half of the roof was only 19 years old. We had a 30-year warranty. Farmers told us that even after replacing the roof, that the $10,000 deductible would remain because they couldn't trust us now that there had been wear to the roof. We were lied to so many times and of course Farmers never returned our startup fees of $70. After several weeks, we got a prorated portion of the policy money returned but never an apology for treating us so badly and never an explanation. This was a very stressful time in which we would have had no home insurance. Jeff Brooks kept saying how Farmers is such a great company and how well they treat people and how few complaints they have. If they have good reviews overall, they aren't in this area. Go with any other company even if you must pay a little more. Farmers and the local agents here are not to be trusted. I prefer to write positive reviews but, in this case found it necessary for others to beware.

Jeff was amazing and really easy to work with. 3 conversations on the phone and a visit to my house…read moreand I moved everything I had over to Farmers; car and home. I would highly recommend Jeff.

Trudi is accurate, very thorough and more than fair in addition to being quite friendly and…read morepleasant to deal with. We will be returning to her for our tax preparation next year. Note that the negative review, in my opinion, is entirely inaccurate and unfair and was appropriately "hidden" by Yelp as rather hateful trolling.

Very nice customer service from Sandra. Now the owner Trudy will call me later today to get me set…read moreup for bookkeeping!! Thank you, Sandra!!

30+ days and my poor 80 year old father who is a veteran is without a car and without his money…read more State Farm continues to play a game and torments this poor old man who apparently is not entitled to his money after his Jeep was totaled. I went into his office with my father and I have seen what he is all about. Pathetic when a company will not honor their contract. But you know all of this is in vain, when you don't have a conscience you just don't care. And there is no more "Like a Good Neighbor". State Farm just isn't there! Update... We just got the electronic document to sign 30 days after said accident and now they're trying to nickel and dime him and his deductible is 250 and now they're trying to say his deductible is 500. :) At what point is it time to get nasty and involve a lawyer? Okay so he pulled his policy and it states 500 deductible collision 250 deductible for comprehensive. Shouldn't the amounts be listed on the cards themselves? And to think I have an umbrella policy and know that I can't bank on getting my money in a timely fashion. What's the point of having insurance then? 2nd Update: Oh but wait, there's more... I was told to not mess with the Alpine Wireless Car Play receiver I put into my Dad's Jeep not to mention the Maestro Unit I put in as well. We were told we would get compensation for adding in aftermarket products from our agent. And now they are reneging on that as well. I agree with Cynthia M. in her review. You would think also if an 80 year old man would walk into an agent's office the least the agent can do is offer his something to drink and pull out his chair and thank him for his service and ask how are you feeling? Clay did none of this! On the contrary after a previous phone call, he had asked us "Why are you here?" when we had entered the office. 3rd Update: Father received a certified letter in the mail from State Farm. Letter dated Feb. 24, 2021. Was not post marked until Mar 3. We just received notice of this yesterday and we picked up the letter. In the letter it states they were trying to get a hold of him and are unable to reach him. But in a court of law we can prove that he has been calling them over several dozen times and then we were told by a manager that the money is being wired into his bank account. He should have it tomorrow, they said that to him on Monday of this week. Wednesday morning and alas no money in the account. If father doesn't receive his money we are forced to sue a company for failure of honoring their contract. This is how big business torments a poor 80 year old veteran. Further update, Dad just got off the phone with Bank of America there is no wire going to his checking account from State Farm. 4th Update: Continued lies from State Farm still no money in his account. Furthermore, Dad has been with State Farm for over 50 years. Man do we miss the days of Mike Delay.

Was with State Farm 15 years in Calif. Stopped in this office to see about a Nevada policy. The…read moreexperience made me go with AAA down the street.