I had seepage from my tank and called Billy. He came out within several hours on a Sunday and…read morecleaned my tank. He then recommended someone to solve my issues. He left my yard very clean, no spillage, and was pricing was very fair

Five Stars, Billy. You are absolutely such an honest, hardworking professional. We were without…read moreour sewage system for a couple days as the pipe was leaking in the basement. Imagine two days not flushing toilets or putting any water down a drain! Billy came out on a Saturday, unheard of in the business. Billy explained everything along the way. What an honest gentleman. I highly recommend Billy and his company. Thanks, again, Billy.

You can't ask for better! I had plans to install my septic in March '21 and the frost on roads…read morekept heavy equipment off of them - Universal kept in touch with me to assure of the earliest possible date. When they came out to prepare the install, I shared my dissatisfaction with another septic installer's plan approved by the county (I didn't know any better). Eric the owner suggested a different approach, which completely met my request and got everything approved, installed and cleared up in short order - I was thrilled. The storms came in July and trees dropped everywhere, power was out. Our Electric Company came out to restore power and restring power lines where trees took them out. You would think they would see the Universal Septic sign I put right over the tank and field but they didn't, they drove right over the tank. I called Eric for help, he came out and saw the tank was crushed. He gave me a replacement estimate really fast, after all the communication was completed, he installed the new tank in just a few days. You can't ask for better communication, service and responsiveness. I had contacted 4 different installers and got a lot of delay, lack of return phone calls and over-pricing. I highly recommend Universal to everyone.

I had scheduled another company to come out and empty my elderly mother's septic tank. After…read morewaiting over 4 weeks for our appointment, they never showed and advised they didn't even have my mother on their schedule. My mother was so upset and called me crying. It was then I called around to a few more places and found Universal Septic Services. First of all, Jaimie at their call center so so unbelievably friendly and understanding. They were able to get someone out in less than a week --- and at a lower price than the first provider. The showed up when they promised and their representatives on site were equally as nice and professional. My mom was so pleased she is going to tell all the neighbors about Universal. During times like this, it is so hard to find dependable and friendly service providers. Well -- we found one with Universal. Our family cannot thank you enough. You've made a customer for life!!!

Definitely recommend! Reasonably priced! They didn't try to oversell any of their services. Jared ,…read moretheir tech, was informative, knowledgeable and friendly! They will be the ones I call the next time the septic system needs service!

Just want to say thanks again. We needed a plumber and a well issue fixed recently. We called…read moreWatkins and they were able to give us a referral since they can't offer those services. Since the pandemic it's been such a challenge to find reliable workers, and having the peace of mind of a referral was so helpful. Thanks for being so friendly! You make us feel like we're part of a community that has each others back.

Prompt professional service. Good crew of friendly techs. Work was done neatly and fast. I will…read morecertainly call them again when needed.

Our previous septic service company (Shortys) was bought out by this company. We didn't realize…read morethis until we called that we assumed was Shortys. They told us he retired and they were running things much better, etc. Although, they didn't give firm dates of service just a week of they claimed they would contact us the day prior to inform us an ETA. Instead, this afternoon, I received a text message saying a technician was in route to my home. I had to scramble out of a meeting to deal with an unannounced service and contact the place. I was greeted by a dismissive manager, Mike who began his communications with "Listen, here's the deal, if you don't like us or our pricing go find someone else." Transitioning away from a business you trusted for years is tough enough, but being met with that level of hostility and dismissive attitude is a hard stop for us. Oh and one more minor detail.....Their 113% PRICE HIKE (from $300 to $640) is bad business, plain and simple. Since they made it clear they don't value our business, we are going to take Mike's "advice" and look elsewhere. PEACE OUT, MIKE & BOLTON SEPTIC

HORRIBLE communication! We paid half of the cost up front and were told 3 weeks until they could…read morestart. 3 weeks came and went and NOT a word from JW Fields. We called every Fri for 3 more weeks to get a status on a start date. The lady in the office was ok the first few times until my husband said, "Every time I call you, you tell me the exact same thing (you will talk to Brent on Monday and get back to me) and then you NEVER get back to me" She became very rude and nasty after that!!! We were told the crew would work Fri and Sat and be done. That was FALSE! They never showed up Sat as expected. When we called Brent, we were told that we needed an inspection which was scheduled for Monday then the crew would finish. Monday morning the crew came and took all the equipment and left. Stating that the inspectors were back logged and he didn't know when the inspector would get here, even though Brent had told us it would be Monday? The inspector showed up 20 mins after the crew had left with all the equipment. We called Brent and he said, "I will send the crew right back to finish" That NEVER happened!!! And they didn't show up the next day either! Don't BS us or tell us what you think we want to hear! We want the TRUTH and correct timelines! Communication is key in dealing with customers and JW Fields really needs to work on that! On a positive note the crew was nice, respectful and seemed knowledgeable!

This rating is for the Septic service they offer. First…read moreAppointment showed up for a few minutes then left for an emergency call (they Claimed). Rescheduled second appointment between 8:00 AM to 12:00 PM it was 1:00 PM they never showed up. We called several times they said he is on his way. Then we called after 12:00 PM we got a voice mail. we left a massage told them not to show up anymore. The wife took a day off and stayed home twice for their service which did not show up.

super bunch of people. All the way from the woman on the phone to the gentlemen who showed up. Neil…read morewas personable and knew his job well! he showed me where my tank was, explained some technical things and seemed really appreciative of my business. I will be happy to pass his business cards to my neighbors!

Very satisfied. Neil was very professional. Will definitely use again. Will highly recommend to all!read more

Professional, knowledgeable, polite, friendly, fast…read more Unclogged main sewer drain in my house in 1 hour, while it took others 2 days with no results. Highly recommend!

Waste of time. We called them to come out because our basement was flooding, the guy basically…read morerushed through and could not tell us anything about what was going on or why it was flooding. Then charged us $200. Terrible service, very disappointed.

We have had Al Pearson Septic Tank Cleaning out to our house the last 2 years for service. They are…read morevery knowledgeable and friendly. My son, who is 5, was so interested in how is all worked. They had patience with him and explaining everything to him! We made a call for them to come clean and 2 days later, they were here. I definitely recommend! Very happy with their work.

Excellent service! Friendly and knowledgeable. Immediate response. Very pleased with my septic…read morecleaning and repair! Thank you Judi Braun

The septic company I've used for 35 years wasn't able to pump my tank for another day or two so I…read morecalled Hartland Septic the same morning. I asked if they could pump my tank that day and I mentioned it was 15,000 gallons. After a few questions from Chris he said it's probably only a 1000 gallon tank. Greg came out that afternoon and confirmed it was a 1000 Gallon tank, which saved me a $100, the other company had always charged me for 15,000 gallons. Greg worked real hard to pump it completely dry, it was a couple of years over due and had more sludge than it should have. I commend Hartland Septic (and Greg) for a job well done! You have a new customer and maybe more as I'll tell my neighbors and friends. Thank You!

Hartland Spetic provided the best septic service I have received in 26 years. Professional, timely,…read moreknowledgable service. Ryan did an amazing job finding the lid and he was so kind, in general.