My wife broke a prong off of her wedding ring and lost one of the guard diamonds. Based on the…read morereviews we selected this store which does repairs in house. I know diamonds, so I brought them a new guard diamond to install which was higher quality than the original. The pricing was very fair and the turn around time was quicker than promised. I inspected the setting and the quality of the repair is better than the original. I would recommend this company for any repairs of your fine jewelry without hesitation.

Lucy, the manager, is so personable and professional. She made it easy for me to look as a first…read moretime visitor and comfortable enough to want to return.

My late Father bought me a beautiful sunstone bracelet from this store a couple years ago for my…read morebirthday. With the bit of inheritance I received I requested having a matching ring and earrings made with bezel set sunstones like my bracelet. I also had a small diamond I was gifted from my aunt that I requested to have incorporated into the ring. Elyse was so prompt and willing to create my custom requests. The cost of the jewelry was very fair and communication throughout the process was wonderful. I am very thankful for these beautiful keepsakes.

First opening as Douglas Fine Jewelry in downtown Bend, Oregon in 2001. The Douglas family changed…read morethe name to The Sunstone Store nearly a dozen years later. Steve & Elyse Douglas were designing and crafting their jewelry using many traditional gemstones in those days. They supplied all manner of jewelry related services for 20 years. Closing the retail store in 2021, they moved to Grants Pass and now operate their on-line web store, still creating unique and beautiful jewelry but now specializing in incorporating Oregon's rare and lovely State Gem---Sunstone! The on-line store has hundreds of unique jewelry choices. Check out this amazing, all natural gemstone mined in Southeaster Oregon. The Sunstone Store has earrings, necklaces, rings, engagement rings, bracelets and more! All set with the gorgeous colors of Oregon Sunstone that occur naturally in what is sometimes called The Oregon Outback region of state.

I've been here several times over the years, mostly for repair of jewelry and watches but also some…read morecustom work and received excellent service. Very knowledgeable and up front about costs with always some options available. Nice to have close by rather than drive to Grants Pass.

Hands down, best place to go for piercings. Female owned and operated, which is awesome. The staff…read moreare incredibly knowledgeable, friendly and helpful. They've also got beautiful jewelry available. After going here, I won't go anywhere else for piercings. I make sure to recommend them whenever I can.

This boutique is over the top incredible I would absolutely recommend them to any and all seeking…read moreto get a piercing of any kind! I was blessed to be in the very knowledgeable and experienced angel hands of Nicole she was so kind, patient and comforting this place goes above and beyond and it's worth every penny! Plus they offer high quality jewelry to ensure optimal healing and unnecessary exposure to toxic metals LOVE this place and the type of service they are providing

Stopped in to have a few links removed from my watchband. Was greeted right away, and while I…read morewaited (which wasn't long at all) I really enjoyed looking at the beautiful and unique jewelry. The gentleman came out and said "no charge". I was shocked and asked if I could at least pay a little, and I did. It's good old customer service like this that makes me want to return to this location for my next piece of jewelry ( even though I live four hours away). Nothing better than a family owned local business. I always stay away from the chains. Thank you for your excellent customer service. I look forward to my next visit in grants Pass and swinging by when I'm not in such a rush.

A very nice family owned business. Rolex dealer and fine jewelery. Nothing too avant garde but…read morenice baubles and bangles, gift pieces, lovely well cut diamonds and absolutely stunning antique/estate jewelry. Obviously, not everyone who walks through the door is going to buy something and this is a retailer who stands out because they welcome everyone, are unpretentious, and not overbearing. They offer "lay away" and do appraisals and repair.

Pleasant and knowledgeable. I had some gold stick pins among my mother's jewelry after her passing…read more I had them assessed at J Austin. Although odd items, they were able to quickly identify them and give me what seems a reasonable value. I would definitely use J Austin again.

Nice and attentive owners who will order any amount of precious metals you would like.read more

Highly recommended. I appreciate setting an appointment, so you know when you arrive, you're the…read morepriority. Andrea was kind, very fair in valuation and a pleasure to-do business with.

me and the wife went in today with a bunch of jewelry and other and we were educated on a few…read morethings that we had on some of the custom which we just amazing staff will definitely go back any day of the week when they're available thank you guys so much for helping us.

From start to finish, I thoroughly enjoyed working with Gold & Gems and especially Anna was an…read moreenormous help. I didn't have an exact vision when I first came in and she showed me all the various designs and choices that I could go with for engagement rings. Ultimately I had some specific things that I wanted: 6 prongs, but with the ability for two side stones because I had some small side pieces from my late grandma that I wanted to incorporate. Anna scoured their supply and when we ultimately decided that their current vendors had things that were close but not exactly we decided to make it custom. I thought that making it custom would have been a high cost but it was extremely reasonable, and ended up coming in under my budget but the ring was exactly what I wanted! My (now) fiancé said it was a dream ring and looked exactly how she envisioned. I have probably 20 or so emails back and forth with Anna as I made small tweaks to the design and coordinated visits to see the diamond or the wax mold they made for the custom ring before it was cast. Their communication was always swift and thoroughly answered all my questions. A main reason why I decided to shop locally is because I was concerned about getting the size exactly right. Even after discretely getting her ring size, my estimation ended up being slightly too big. I went in with my Fiancé and they said no worries, it was an easy fix! While their goldsmith was finishing a vacation, they gave us a neat attachment that would temporarily make the ring smaller so we could keep the ring over the weekend and bring it in on Tuesday when the goldsmith was back. Plus, they're also getting a free insurance appraisal complimentary as a part of doing business with them. They even sent me a CAD of the ring design so I could see it in a "3D" way which was awesome. Seriously, whether you go from their existing selection or you go custom the service they provide is high quality and very attentive getting you exactly what you're looking for.

CANNOT RECOMMEND RON AND HIS BUSINESS ENOUGH! I was looking for a unique engagement ring with some…read morevery specific likes and dislikes. From the very outset, Ron deeply listened, patiently showed me different designs, asked me the right questions so I could actually figure out what I wanted. He then spent time creating a gorgeous custom design for me, emailed me the draft photographs and made me a mould I could try it on. Throughout the process, Ron went above and beyond with customer service and made it a very fun and easy process. I have now got the ring of my dreams. I would give him 10+ stars if I could. Don't waste your time going to other jewelers in the area, trust me and go to Ron. This is a family business that embodies their values in every interaction with customers. The very best!