In response to your previous comment, the decision to care for me was in your hands. You did…read morepreviously accept my health insurance HMO MediCal plan a few weeks ago and then upon arrival your staff informed that you changed your policy. It was not the insurance company. What is incredibly frustrating and disheartening is that after making this choice to not accept MediCal patients, your office failed to contact me. I received texts the day of my appointment reminding me of my appointment so it was very clear that the mistake is on your end. I would appreciate your accountability. It's a shame that your office didn't communicate thoughtfully and even more of a shame that you don't want to help people that can't afford PPO insurance.

Fantastic experience, the staff was friendly, knowledgeable, and made me feel completely…read morecomfortable. The spa was clean, relaxing, and very professional. I'm so happy with my results and will definitely be coming back. Highly recommend this med spa to anyone looking for quality care!

Dr. Kondradzhyan is very good, excellent doctor. He understands your concerns and help you for you…read moreto get better in every way. Staff in person visit, they are nice but if you die you can not reach them Over the phone. I called over 50 times today and couldn't get throw. No one answered the phone. I am going to give 5 star for doctor but 0 star for clinic staff being unprofessional. The clinic is not even that busy. They never answered the phones.

I've been with Elevate for years and think Dr Minasian is a great doctor - but for some reason they…read moreNEVER answer messages in the Athena Health patient portal and I mean NEVER. I'm not sure what the point of it is at this point.

This review is for the front desk employee, Nara, at the 1300 S. Central (Glendale, CA) location…read more She has been hostile, condescending and generally emotionally abusive towards me for simply trying to contact my doctor. Nara seems to believe that reaching out to one's doctor during an active infection is entitled or self absorbed as she's told me "we have plenty of other patients!" (I realize I'm not the only patient. What a bizarre scolding) Nara has also told me during said active infection that the earliest I could receive care was 3 weeks out. She doubled down with an exasperated tone when I explained that I urgently needed medical advice. Again, this is my doctor's office. Why Nara thinks she needs to gatekeep medical care from patients at their doctor's office is truly mindboggling and amplifies the stress and pain of having a medical condition that needs treatment. This organization needs to make a change.

I feel like i've been unable to get adequate care here. I've tried two different locations and I…read morestill feel misheard and like i'm just going in circles. Also, there's usually a big language barrier that keeps us struggling for another 15 minutes, unfortunately.

Great Doctor and his Staff are very Friendly and very professional!…read moreAnd always trying to accommodate the patients to reschedule appointments and such!

Very happy I found Dr Gabrielyan as my primary care doctor. He is sharp, attentive, and genuinely…read morecares for his patients. He takes his time to listen and never makes you feel like you're being rushed. His front desk staff are also very friendly. Highly recommend!

I've never felt so heard and seen by a doctor as I did when I met Dr. Sera Ramadan. She is kind,…read moreattentive, and truly listens. I've only been seeing her for a month, and I'm already noticing real improvements in my health -- something I didn't think was possible this quickly. Appointments are efficient and respectful of my time. I've never waited more than five minutes, and the Silver Lake location makes it easy with plenty of parking, so I don't have to miss much work. Everyone in the office is welcoming and helpful, which makes the whole experience stress-free. While there is a fair amount of paperwork, it's all handled online through the Spruce app. That means I have my own record of everything discussed in appointments, prescriptions, and care details -- an invaluable tool for keeping track of my care. Most importantly, Dr. Ramadan has been a light during a very dark time in my life. I'm beyond grateful to have found her and cannot recommend her highly enough.

Dr. Ramadan and her team are amazing! I always feel listened to and well taken care of whenever I…read morecome in for my persistent issues. Everyone working in this office is lovely and helpful, so I always feel welcome. Wait times are always short and it's easy to schedule appointments and follow ups. Medication refills are a breeze. Communication is top notch. Overall, I am very thankful for Dr. Ramadan, PA Noel, and all of the nurses who help me when I visit. They've been wonderful in my journey to better health.

I had a 5-Star experience on my first visit at LibertyMed Health Group…read more The Appointment process was easy and the staff followed up with reminders via text messages. On my initial visit the front desk staff checked me in quickly and provided the required paperwork. The facility and examination rooms are clean, modern and up to date. I was seen on time by a very professional medical staff and I was impressed by each and every person I interacted with. It was a pleasure to be taken care of in such a professional manner and I highly recommend this medical group.

Dr. Babakhanians seems nice enough that is if you ever get chance to interact with him. Both my…read morehusband and I are medical professionals ourselves so we try to be as low maintenance as possible being we know how busy it can get. So was very disappointed when simple, basic standards of care were not met on several occasions by his rude office staff. 9 out of 10 times you will be placed on hold when calling, not even a friendly voice asking if they can put you on hold, just sound of someone picking up and then sending you to hold music. Was literally on hold for 23 minutes with no live person attempting to check in. Another issue was labs, bloodwork. They will always try to get you to have them drawn in office to make more money and convenient for them. If you draw outside at different lab due to your ins, then you can forget about getting the results from them. I had to keep calling week after week to remind and follow up. Never did I get call back from Dr, instead they made me make an appointment to come in and see the doctor after weeks of waiting just to tell me that all was normal?! Then on separate visit I waited over an hour to be called Back in when I had an appointment. Never made a fuss, understood things happen. What's not right is the double standard when I was a little late to my appointment due to an emergency. Was nowhere near an hour late like they've kept me waiting on numerous occasions. Yet they will automatically turn you away if you're 16 min late and reschedule you 3 weeks away. No empathy shown, no medical questions asked to see why you even need to see the Dr, or what it took for the patient to get there. Asked if the Dr or NP can see in between other patients or wait to see if someone didn't show, and even that wasn't allowed. The receptionist refused to even ask or relay message to Dr. Stated they were "busy" and started offering dates minimum 3 weeks away! Have never witnessed such callous actions from a medical office. Basic, simple standards of care we should expect from our providers are; -getting thru to a live person without first being on hold for 22 minutes -a Dr who cares, remembers you and follows up on your lab work instead of you having to chase down results yourself. - Being able to leave a message for your doctor and get a call back. -an office staff that treats you like a patient vs a number or inconvenience. Really wanted to like this place and Dr, but the negative experiences have much outweighed any positives. Not that they care, but my husband and I will be looking for new provider. As medical professionals we DO NOT recommend this place.

Dr. Shaybekyan is a great doctor who really listens and makes you feel comfortable. The office is…read moreclean, the staff is helpful, and having two locations is very convenient. I would definitely recommend this practice.

Dr. Shaybekyan and his office staff are extremely caring and professional . They take care of your…read morereferrals and prescriptions in a very efficient way. Special thanks to Tina, Anna, and Michael for creating a very positive and hospitable environment in the office . Thank you

I changed few doctors before I found Dr. Khudatyan. Finally I found a doctor who I am completely…read moresatisfied and happy. Dr. Khudatyan is real professional and caring and on top of that he is real gentleman and very educated human being. And I have to mention his front desk ladies Angela and Arevik. Both of them are very friendly and welcoming. Most of the time I deal with Arevik. This lady makes you feel home when you get to the office. She is very friendly and responsive with customers. I was amazed that she remembers most of the patients names and always makes them feel special! Thank you very much and keep up great work!

So happy to find this doctor's office and I love coming here! Me and my husband come here. Dr…read more Khudatyan and the staff, her name is Arevik, are so friendly and wonderful! I feel cared from them, very helpful, and if I don't understand something, they take time and explain it to me until I get it. I appreciate their service!! If you are living in the Glendale area, I highly recommend :)

For a primary care follow-up focused on cholesterol management, I had some recent lab results…read morereviewed and talked through what they could mean for my overall health. The advice felt practical rather than generic, and the front desk was pleasant and easy to work with.

I have been a patient here for years and they used to provide excellent care. Unfortunately, in…read morerecent times the experience has declined. The practice has become overly automated, making it extremely difficult to get in touch with staff or the doctor directly. Their website, which previously allowed messaging and appointment scheduling, has not been functioning for months. On several occasions I have had to go to the ER or urgent care simply because I could not reach my primary care doctor--who is supposed to be the first point of contact. When Dr. Emil was overseeing everything, the service was excellent; he is a great doctor. However, without proper access and communication, the quality of care is lost. I have since switched to another provider who is actually available to answer a call when needed. I hope this office can resolve these issues and return to the professional standard they once had, rather than continuing the current trend of being unavailable and overcapacity.