Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

We absolutely love Ruffner's our pup runs to the door when I tell him it's time to go to school and…read moreplay with his friends

Great staff who get to know your beloved furry friends and take good care of them while you are…read moreaway. They don't hesitate to make recommendations on observed behavior. Day care and grooming are available as well. They keep track of health records for your pets protection. I trust this team.

First let me say you cannot even get near or touch my dog as a stranger. He has high anxiety,…read moregrowls and goes to bite. He is a rescue so I'm not sure why he is this way. My behaviorist recommended this vet due to being "fear free". There is no traditional vet atmosphere at this location!! Animals do not interact with each other, so my pet can stay calm. The Dr. gets down to my dog's level. They were soooo patient with me. It took me 3 hours just to be able to get a basket muzzle on my dog due to him being so anxious. The staff here is remarkably patient. I have never felt like just a number, but a true human (dog) listening and helping me achieve the best care for my dog. I didn't find them to be any more expensive than other vets in the area either. They also take the time to explain treatment options. I HIGHLY RECOMMEND :-)

Dr. Oriold has taken such great care of my Maisy. Shes compassionate and honest…read more Maisy is a rescue with some baggage... but they understand and are very patient! and her groomer April is wonderful as well.

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Excellent- very thorough The doctor took time with us and…read morethe pet. They really care about the pet. Staff is very efficient, as well as making you feel the pet is in good hands

I cannot say enough great things about the St Charles location. Anytime I call, everyone is more…read morethan helpful and goes above and beyond to ensure that my questions and dog needs are taken care of. I wish I could say the same about the North Aurora location bc it's closer to me.

We love Prairie View and have trusted the doctors and vet techs with our pets for over 30 years…read more Dr Emmert and the vet tech, Cara answered all our questions and gave a thorough explanation of home care.

Absolutely no communication amongst staff. My dog received treatment to help ONE issue presented…read more Dr didn't do good exam at all only focused on the obvious. Extremely disappointed, called to question situation and rather than reschedule another appointment to address the other questions they offered a refund and recommended I go elsewhere. Clearly a clinic out to TAKE money while providing very little care. Nice actually doesn't compensate poor medical exam or care. My dog has a back issue, she needs some help, this "trained professional" never even watched her walk! That's not an exam for $78 prepaid , that's ROBBERY~ as well as showing NO COMPASSION for an animal. Interesting , call clinic, on hold 7 minutes, call back Dr says I call again I'm harassing them. How about YOU do YOUR job when charging for services, as the call is was only because you took money and did NOTHING. The office manage and vet both stated they'd refund cost of exam (as really full exam did not occur). The refund hasn't occurred 02SEP and I'm guessing it won't, as this Dr is arrogant and acts above law.

The staff is so caring and prompt. Dr. Weidner is very knowledgeable and explained our cat's…read morediagnosis so we could easily understand. When we made the difficult decision that it was time for our sweet girl Allie to travel over the rainbow bridge, he helped us greatly during the process. The office facility is nice and clean. The waiting area is big, with benches on either side to split up for multiple dogs or cats/dogs. They don't over schedule and their prices are in line. I definitely recommend them.

We came to this vet after many failed attempts to find a place that was caring and who could come…read moreup with a good treatment plan for our kitty who suffered from chronic rhinitis. Dr. Weidner was our savior! He is so conscientious and caring. Over the years this condition had become very hard to treat, and our cat, being semi-feral, was hard to give medication to. Dr. Weidner tried to give us as many options as possible, but was honest in his opinion of what might work or might not work. The prices are reasonable and there was NEVER any pressure to do high-priced invasive tests or procedures. In the end, he helped give our cat the best life she could have, right up to the very end. Her breathing became very difficult, and she had a stroke. We called and they made room for us that day, which I'm sure wasn't easy. Dr. Weidner also made a point to be the one who helped us on this last day since he had been the one we saw all along. All the staff is knowledgable, and gentle. The office and rooms are always very clean and safe. I Highly recommend this vet!

Nikki the owner is nice but still doesn't know what your dog needs. Her groomers are lacking…read moreskillsets needed yet charged to you. Place smells like a kennel and no AC for dogs while being groomed. Don't take your dog here .. Nikki tried to fix what her so called trained groomers never completed. Example, nail trim and dremeled, following basic instructions I had given to check in girl. The list is endless. I will definitely be notifying the BBB. $110 wasted on this dump of an establishment. Nikki is nice, the owner, but her facility is a dump..YIKES!!!!! ​

The staff is always kind and informative. We have a mini golden doodle and his cut was always done…read morecorrectly. The prices were very reasonable. I do wish they posted their prices on their website or have the staff to give you an estimate total when dropping off. I wish I had a picture to post of his cut but my son is in all of the pictures I have, lol.