We were looking all over for a decent used car, and everything we found was overpriced and in poor condition -- until we went to Japanese Car Connection. The cars here are clean, well cared for, and reasonably priced. We finally found the right car for our family. What really stood out was the integrity of the sales/shop manager. You can tell they truly care about the quality and safety of the vehicles they sell. My son is a mechanic, and during our conversation the manager said something that really stuck with us: "If I wouldn't feel comfortable with my family driving it, I wouldn't put it out there." That level of honesty and standards is hard to find these days. Not to mention the 3,000 miles/ 3 month warranty what is unheard of for a 12 year old car. Highly recommend Japanese Car Connection if you're looking for a reliable used car and people you can trust! read more

Just bought a used 2017 Subaru Outback from them! Made the process super simple, showed trustworthy work and repairs, and I could tell the car they chose to buy was in good condition. The biggest reason why I trust them is their repair work they've done on their own cars as well as servicing other vehicles (outside of the ones that they sell) showing others trust their opinion as well. Would definitely recommend and plan on coming back if I need a new car in the future! read more

We bought a car for a family member. Josh was so helpful. No pressure and very knowledgeable. He went above and beyond to help us. We took it to our mechanic after purchase and were told we had gotten a really good car. I would certainly buy a car from them again. read more

It was FINE! I just bought a car from there, service is mediocre, but they have good cars and are informative.

Summary: Their 120 point inspection is flawed. A pre-purchase inspection is needed to find any major issues. They also give incentives for positive 5 star reviews, which is really unethical. Note: This mostly details my purchasing experience with them from half a year ago as of writing. I purchased a 2020 Outback (~98k miles) from JCC, but before that I took it to two different Subaru service shops for inspections. It revealed a major flaw about how Japanese Car Connection preps their used cars for sale. The most serious issue: within seconds, both shop mechanics found that the cam carrier was leaking. This is a repair that costs thousands in labor hours alone (I think an average quote is in the ballpark of $4000). So how come JCC's "120 point" inspection didn't catch it? I asked, and the owner told me they detail the cars before inspecting them (although he also said not necessarily always), which includes hosing down the engine. Because the engine was hosed down, the cam carrier leak was longer visible to the JCC mechanics during their inspection, and that it took however long it's been driving since then to reveal that leak. This practice of hosing the engine down before their 120 point inspection is so incredibly flawed towards consumers since in this case, it concealed an extremely expensive repair, not to mention that issues like cam carrier leaks aren't uncommon! A cynical interpretation of this event is that they're fine with these missing flaws before selling to customers, but that conclusion is up to you. Some minor issues that both mechanics made note of during inspection: - The coolant was low: little to no coolant in the reservoir (and that day was very hot outside). One mechanic noted it could be an indicator of their poor quality of service considering how simple of an oversight this is. - Some cosmetic issues that JCC fixed before purchase, you'll just need to find them yourself since it seems that they won't care otherwise. One of my issues was incredibly hard to miss! - This one is debatable regarding if it's an issue: JCC uses worm gear clamps which are not Subaru OEM parts. When asked, the JCC owner told me they're from O'Rileys and virtually the same quality, just at a substantially lower price than from official Subaru ones. Opinions seem to differ between shops, only one of the two mechanics truly disliked it. A possible concern is that they may require retightening due to heat cycles. Make your own conclusion with this information. Japanese Car Connection agreed that the cam carrier is leaking and that they would fix it before purchase. However, they asked for a non-refundable deposit, which is 10% of the car's price, or else they wouldn't get around to fixing it anytime soon. I don't think that this practice is uncommon for used dealerships, but it warrants mentioning since, at that moment, it felt like an uncomfortable pressure sales move. Ideally, I would like to inspect the aftermath of their repair job without committing so much non-refundable money to have it done earlier, but you may also understand that they have to prioritize work on their already-purchased vehicles. Here's another thing: they also offered me a gift card for a 5 star review. Here's the exact quote for from their email: "if you take the time to leave us a 5 star google review, we will send you a $25 gas gift card" That is incentivizing a positive review, which is...pretty unethical and scummy. I believe this details most of my experience with them. If you take away one thing from this review, it's to go get their cars inspected beforehand! Or better yet, go to a dealership that can actually catch these flaws themselves. read more

Buyer Beware! As soon as car passed emissions the after market non-Colrado appoved catalytic converter malfunctioned. The cam shaft was incorrectly installed and is leaking 3 quarts of oil a week. Be sure to have your own mechanic look over any cars purchased from this dealership. The warantee does not cover much of anything. read more

I wanted to give this dealer a high review but unfortunately poor bed side manners and the owners words "I don't care if you give me a bad review" lead to me to give an honest negative review. Car was sold at a good price and almost everything was in great condition. Some minor cosmetic damage and frost damage on one mirror. The real problem was third day of getting the car the engine didn't start and turns out there was a taped up cable connecting to the battery my mechanic and I missed. I brought it back to the dealer and owner was gone and his mechanic didn't even want to spend 5 minutes to check my starter or alternator. I called the next day to let the owner know I got a discount and was only 150 dollar fix but he wouldn't budge to even partially compensate or apologize and just said you have a limited warranty. Attached is the cable they left on the battery all taped and rusted. Also showing new part installed with no tape. EDIT: Now having the car longer I have the same issue as Stephanie. Transmission issue which seems illegally the dealer tried to cover up by reseting the check engine light. Warranty barely covered it all. read more

Japanese Car Connection - Auto Loan Providers Near Me - Denver, Colorado

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I purchased a 2016 Crosstrek Premium and it was probably the most pleasant car buying experience I have had since buying my first car 30 years ago. The owner Jay was terrific to deal with, straight forward, fair, and no pressure. I had sorted through over 400 cars online and narrowed it down to a couple Subaru models. I liked 4 Crosstreks and Outbacks on the Japanese Car Connection website. It's an hour drive from Colorado Springs to Denver so I called on Saturday morning and Jay confirmed all 4 were available. Jay greeted us when we arrived and took us to see the 4 cars. I asked to test drive 2 Crosstreks and they quickly pulled them out front. While out driving I noticed a noise coming from the right front wheel area when making a sharp U-turn. I told Jay when I returned and one of the staff immediately took it to the garage for inspection and found the issue. I told Jay this was the car I was most interested in buying if he could take care of that. We agreed on a price and he sent someone out for parts at 3pm on a Saturday. While we completed the paperwork his staff returned and replaced the parts on the axel. I took another drive to verify the issue had been resolved and he provided the repair details for my records. It delayed me maybe 15 minutes at most. I appreciated that my time was valued. Oftentimes buying a car is an all-day process and I appreciated the efficiency and urgency. I should mention that I love buying used cars. I love negotiating and the process of wrestling for a good deal. We did none of that. The whole deal was positive, enjoyable, and fair. I felt a peace that it was not necessary to do battle with Jay. All of the cars on the lot are in good shape, clean, and well maintained. Japanese Car Connection offers a dealer warranty at a good value, but in addition they inspect, service the cars and make repairs before they go up for sale. Jay had all his repair and service receipts plus the full Carfax report. I believe it matters to him to sell quality cars and have a reputation for happy customers. I am now one of those happy customers. I highly recommend Japanese Car Connection, Jay and his staff. I would refer a friend or family member without any reservation. When I am ready to purchase another car my first stop will be JCC's website and hope I can find what I am looking for there. To Jay and the staff, thank you for making my purchase a pleasant experience. You treated me with honesty, fairness, kindness, and integrity. It was truly nice doing business with you. read more

Japanese Car Connection - My daughter loves her 2016 Crosstrek Premium! - Auto Loan Providers Near Me - Denver, Colorado

Very good people top not surface. Would recommend anybody interested in a Subaru Toyota or Honda go see them first they'll take care of it.

Buyer Beware! Don't purchase a car from here! I bought my daughter college graduation present, 2014 Subaru Crosstrek. She was going to school in CO & was driving back to WA state. She made it to ID & ALL the check engine & lights came on. She took it to a Subaru dealer nearby. She was so anxious to just get home, they told her there was something wrong with transmission, but drive slow & take it immediately to our local dealer... $4,000 later we have the car running. They didn't service the car at all, when they said they had... the 120 point check was just a box on paper they checked... there were even 6 lightbulbs that had to be replaced amongst other things!! The 3 month or 3,000 mile warranty you have to go through a claims company- the MAX they cover is only $1500. Spare yourself the money & go to a reputable dealer!! read more

I bought my 2017 Subaru Crosstrek here. The car is in very good shape and the owner was kind and knowledgeable. I highly recommend this dealership for honest quality work and price. The 3 month 3000 mile guarantee speaks loudly to them backing their product. Thanks, Jay. read more

It sure was fun to be jerked around for 2 weeks and then to have my money stolen from me. I prevented someone from calling the BBB about the owner and Jay claimed I was threatening him. This was after he took my deposit and ran with it, but not before he told me I was too broke to buy a car from him, oh but don't worry he sent me the stipulations for the loan on the last day of the deposit. He would give me vague terms and then say "No this doesn't work, try again" ad nauseam. Also, the terms on the loan contract are not sure whether a co-signer is a co-signer, co-buyer, co-applicant, co-defendant, or a co-w. It will use language in a way that makes you think that 4 different chatbots wrote it in a laissez-faire manner that makes you truly wonder if there are any professionals in this deal at all. Don't worry, no adult is going to come clear up this mess. Come on Jay, I want my money so I can buy a car, like I planned to when I came to your disorganized business. read more

I just bought an 06 Honda Pilot here. Rick helped me and he was great, not pushy, answered all my questions (which I'm sure I had a lot as this was the first time I bought a car by myself). The atmosphere made me feel like I was buying a car from a place you could trust. I've had the car for a few days now and it's been running great! I'm very happy with my purchase. I would recommend this place to anyone. read more

This is the second Subaru I have purchased from Japanese Car Connection. Their cars are very clean and all of the needed maintenance has been brought up to date. This includes timing belts, head gaskets, and all other items that are needed on older Subarus. Both of these cars have been for my children who live in the mountains, so it is very important to me that they get dependable vehicles that will see them through many years to come. JCC has become my go to for finding a quality used car that is reasonably priced without any hassles. read more

Forthright owner and no pressure sale. A good value on a well maintained car. My son loves his new car read more

Japanese Car Connection - Subby happy! - Auto Loan Providers Near Me - Denver, Colorado

I just need to thank Japanese Car Connection for a great experience and customer service My son bought a Subaru from there and a month after purchase the car had a break down and we towed the car back to them They said it would be a while before they would be able to get to look at the car. Two days later they call and said they had fixed the problem and we could come get the car No charge fix Great customer service read more

Sales Representatives and mechanics never so much as introduced themselves, so I have no names. Terrible service, sexist, know-it-all attitudes. Walked in ready to purchase a car and left purely due to the people. Bearded "master mechanic with 8 years of experience" in the ripped cookie monster shirt and uptight bald headed gentleman said I doubted their expertise by sharing that a Subaru key and fob are costly to have made. Do yourself a favor and take any car to a mechanic for a full inspection before purchasing so you know what you're getting yourself into. They misrepresent their cars and any half decent mechanic will tell you the truth. read more

This is a belated review but I wanted to put it online anyhow. In 2020, I had been looking to buy a car for 8 months. I had done everything I could imagine to find the right fit, and I had done all of the research on what I was looking for and what my budget could handle. I stopped by Japanese Car Connection in the afternoon of a day of searching and was thinking I wouldn't find anything. After test driving several really great quality cars that were a bit out of my budget, I almost gave up and decided I wouldn't find what I was looking for. However, in the corner of their lot there was the most perfect car and after a test drive, I knew I had to take it home with me! I loved that my car had been worked on by Subaru specialists before I bought it, and it had all of the necessary work that a Subaru requires at about 100k miles. It had brand new head gaskets, timing chain, water pump, and clutch. I knew that these parts had been installed correctly because of the mechanic services they offered and I knew that I was getting a fair price because I had done so much searching before finding the right fit. The purchase was quick and easy, and the agents (Jessica - I think!) worked with me to make sure everything processed correctly and I was set up for success. After purchasing, I had a couple of questions and was able to call and get some assistance and clarification, which goes to show their excellent customer service. I am thankful for Jeff and the folks at Japanese Car Connection and I would purchase from them again! read more

We were looking for a Subaru Forester. This place had several in our price range. We did a TON of research. JCC prices are fair. The sales team was polite and 100% NOT pushy. Great sales experience. Only took about 15-20 min to do the paperwork...and that's even with us chatting with the owner about his AMAZING mustang collection. We got in the car and drove it all the way to Ruidoso New Mexico with no problems. Happy with the car and with the experience. read more

You wouldn't think this place would be anything special. It's so unassuming and low key awesome. It's no pressure, no haggle, no headache. They are brilliant business people, talented mechanics and the gold standard for customer service. I got an incredible car with an above and beyond warranty for a price 20% lower than other dealers were willing to consider. The test driving was easy and trusting. They stand behind their work and did their best to give us the most mutually beneficial deal. Everything was completed in less than 24hrs, even given our limited availability with our work schedules. Hands down, the highlight was Bri. She made us feel like the ultimate priority. She's so amazing at what she does, friendly, efficient and an absolute pleasure to work with. Not only did she stay hours after close yesterday (we were already long gone enjoying our new car), but she worked hard to get us the best possible loan rate, and treating our time as such a priority. The process was so easy (for us) because Bri did such an amazing job taking care of EVERYTHING for us! So grateful! Can't wait to buy our future cars from JapCarConnect! read more

Just moved to Denver and needed a reliable AWD vehicle quickly. Shopped around but ended up returning because of the no-pressure sales people and the evident knowledge of the staff about Subarus' common problems. I felt confident that I was getting a vehicle that had been serviced by knowledgable mechanics and wasn't going to break down in a month. Financing process was easy. In and out in about 2 hours! read more

These guys are awesome! My 2015 Mazda CX-5 was totaled by a drunk driver in February. With my payout from GEICO, I knew I wanted a Subaru, but the certified pre-owned vehicles at the dealership were a little out of my price range. After doing a little investigating on Craigslist, I came across Jeff and Jay at Japanese Car Connection. I was a little apprehensive to purchase a car with a rebuilt title, but after reading reviews on better business bureau, I knew these guys wouldn't do me wrong! I was able to buy a 2016 Subaru Crosstrek and they reassured me that it would be a car that would last. I'm incredibly happy with my purchase and will recommend Japanese Car Connection to anyone looking for a new, affordable ride. They offer a 3 month, 3,000 mile warranty on their vehicles and take great care of the buyers. I will never buy a new car again!! Check these guys out!! read more

Japanese Car Connection - Me with my 2016 Crosstrek from Japanese Car Connection! Thank you!!! - Auto Loan Providers Near Me - Denver, Colorado

Updating my review...for a car supposedly having a new engine and having the car less than a year it has a check engine light and is overheating. Beware. read more

Lied to me about the car having it's headgasket done recently. Bought a 2007 outback and specifically asked about the HG and after being assured it had been replaced recently got the car. Only after going through the whole maintenance log did I find it wasn't anywhere to be found. $2400 later and my car now does have new head gaskets. To be fair they did offer to replace the HG...for $1200 at a shop that my regular shop had told me to avoid previously. read more

Very easy to work with. Quick, efficient process. Plenty of great cars to choose from (Mostly Subarus). Loved that they aren't "sales" people. I came knowing what I wanted, drove the cars that interested me, they didn't pester or hang around - just let me do my thing. When it came time to purchasing - simple and fast! JCC is reliable and honest. Very happy with our 2018 Subaru Outback purchase from JCC! read more

I decided to buy my first Outback and an ad brought me here. I didn't know what to expect at first as I was looking for a used vehicle and didn't what to be taken advantage of by a used car salesmen. What I got was the total opposite. Right away Bre and Jeff made my daughter and I feel like family. I test drove approximately 8 Outbacks and they didn't even seem annoyed (I would have been). There was ZERO pressure on trying to get me to buy too. With that and the major service with warranty they do on their Subaru's, I was sold. Jeff made my trade in and buying process ultra smooth! I'm now months into my ownership and can say I'm as happy as can be. Over the time I've gone back for service and upgrades which Seamus and the boys do things right. They are top notch mechanics that won't screw you and are the reason why I won't go anywhere else. They make sure my daughter and I are safe and my Outback is mountain capable!! Buy here, you won't regret it. read more

Japanese Car Connection - Auto Loan Providers Near Me - Denver, Colorado

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The guy helping me was being short and rude. I looked at the gentleman (another customer) next to me and said the reviews did say they were kind of dicks. The gentleman threw my ID out the door and began cursing. Pretty sure you lost 2 sales on that temper tantrum bud. Let's just say it's not the best customer service I've had. read more

Jessica and Jay were both wonderful and helpful, would highly recommend coming here if you need a car!

I went in to Japanese car connection already preapproved. My husband had bought a car from them 6 months prior and had a seamless experience. We went in to sign paperwork after both leaving work early and were there for 4 hours until everything was good to go. By the time we left it was rush hour so it took over an hour to get home. When I'm about home in my new car I get a call from them that they forgot to give me my temp tag and I need to come back?!!?! I called back and said I wouldn't be able to come back and get the temp tag until a couple days later on my day off. I also emailed the girl I was originally working with about the experience and she also told me I needed to get an emissions ASAP, which was undisclosed at the time I bought the car. Fast forward almost 2 weeks: I get a call from them that my husbands name is incorrect on ALL loan documentation, and they need us to come down and sign everything AGAIN! We had just left town for vacation so weren't able to go down and sign. They ended up mailing the paperwork as that was the only option I gave as a way for us to do it, and after sending the signed paperwork to us and sending back I received ANOTHER call that they needed proof of residency ASAP. They stated that they had just received a 3rd notice regarding that specific document, yet the first I had heard of it was the day prior. All in all, what should have been a seamless process that turned into a very disappointing experience as I'm still getting calls from them almost a month later to fix things that should have been taken care of early on. I wanted to love the experience because my husband had such an easy time. However, it wasn't so much ALL of the inconveniences hat occurred, it was the lack of accountability on their part. No apologies, just an expectation to go out of the way to mitigate multiple mistakes on their end. read more

I want to save whoever is reading this their time and money by NOT going to this place. Terrible customer service and shady ownership/management. A little over a month ago I was in dire need of getting a new car for work and stumbled upon this place as they had exactly what I was looking for, a 2018 Subaru forester. It drove fine when I test drove it but there was many underlying issues with the car that I did not have the knowledge to inspect myself, such as extremely low treading on the tires and issues with the mechanics on the trunk. I was desperate for a new vehicle and and went ahead and made the purchase, stupid decision on my end. 2 weeks after I purchased the car, my tire exploded while I was driving home from work luckily no one was hurt or injured, but when I called and told the company about it, the owner basically said tough luck we don't fix tires, then a week later the trunk started having issues opening and closing (trunk is controlled by motors that open and close itself, basically unusable now). I walked in to the office two weeks after this happened to complain again and was met by the owner with a sour attitude and immediately jumped on the defensive and asked "oh so your blaming me?" I'm not saying I was expecting a brand new car but over $1,000 in repairs 3 weeks after I purchased a car I didnt have the money for to begin with, is not what I had in mind. I also made this same review on google and it was immediately deleted by the owner, so don't trust those reviews. After carefully looking through this company's reviews on yelp I noticed a pattern, I'm not the only one this has happened to. This company does not do it's due diligence to make sure their customers are happy and driving home in a safe usable vehicle, just another sleezy used car salesman looking to make a quick buck. I learned my lesson the hard way but hopefully you don't have to. read more

I haven't made a purchase here myself, but my wife bought a 2013 Outback last summer. I was present for the transaction as well as dealing directly with their staff in clearing up some SNAFUs with the title transfer from California (a process which took a long time and caused some stress, but admittedly they were not directly at fault for). While communication with JCC wasn't always optimal, in the end they resolved the issue and we have a solid vehicle that has had very few issues thus far. JCC was helpful and very reasonably priced when we needed some minor repairs and replacements after the 90-day warranty had elapsed, which was cool. All in all this seems like a solid establishment with some good used and refurbished vehicles. read more

I bought a car from this place that had a cylinder problem that they knew about but did not bother to fix. Now my engine is history after only one year of having it. Avoid this place they will rip you off! read more

I went to Japanese Car Connection because I found a listing on Craigslist for a car that I wanted that seemed to be in good shape at a good price. My good friend took me to look at the car and the sales guy was rude to my friend, mentioning multiple times how he hates Ford products including after my friend mentioned that he loves his classic Ford Bronco, that he drove to the appointment. I brushed it off and looked at the car which not only appeared to be in very good shape but the dealer said that they put in a fresh engine and did some work on it with new timing belt, water pump and head gaskets. This to me made the car a very good deal. We did a test drive and everything seemed excellent. I wrote a check for the car and took it home. Two days later I noticed a tiny bit of steam coming out of the hood. The next day there was more steam and I could smell coolant. I opened up the hood to find the the top of the radiator was cracked. I called and talked to the same sales guy who said that "yeah that happens. Bring it in and we will take care of it for you". Considering that the car was supposed to have just been worked on and had a 30 day warranty I made the appointment to drive the car there to have them do the right thing and fix it. I had to wait a week to get it in and when I did the same sales guy said that the mechanic would get right on it for me and it wouldn't be much of a wait. I went to have breakfast and was called by the mechanic telling me that the radiator was in fact broken and it would cost me $275 plus tax to fix. I said that it should be a warranty repair and he said the warranty doesn't cover things that break after I buy the car. I asked if it would cover an engine or transmission that failed a week after buying it and he said "No". I went to retrieve my car and spoke to a woman, no sale guy around this time and told her that I was very upset and why. I explained that a radiator is a very simple repair and that I had told the sale guy the problem and he didn't treat the issue on the phone as if it was an out of warranty problem. Her response was "it's a used car, what do you expect?" I said that it's insane to have a warranty if they won't repair an obviously faulty part. "It's a limited warranty" was her reply. She also agreed with the mechanic that a broken engine or transmission one week after purchase was essentially just bad luck but she's tell the owner of my comments. Even though she could see that I was upset if she cared at all about their reputation she could have compensated me with say half price on the repair but instead her attitude was one of total cold indifference. When I initially drove away with the car, which I like a lot, I was willing to give them a good review despite the insulting sales guy but after this? These are the people who give used car sales people the horrible reputation that we all hear. read more

Do not waste your time and your money on this awful scam company!! Every step of the of buying this lemon was terrible and the owner is exactly what you would expect from a slimy, rude used car dealer. Their website states that the cars are mechanic inspected, mechanic serviced, and there is a 100 miles road test. This is obviously completely false because they would have noticed that the car was shifting hard between 3-4 gear going above 3k rpm which I didn't noticed until I had gotten on the highway for the first time. Either false claim of thorough inspection, or intentional SCAM. After two thorough inspections by two different mechanics, they told me that the transmission needs to be replaced and to get a transmission worth buying it will cost me between $3,000-$4500. The limits warranty only covers $1500 of a transmission. I contacted Japanese Auto to see what they could do considering they just sold me a lemon. I spoke to someone that got me in contact with the owner, Jay, which took days. There was not an ounce of concern or care about my issue. He said he would look for a used transmission for me with no guidance what so ever as to what would be best for me. So after 10 days of hearing nothing, I sent an email asking for a simple update. Waited two days, no response, so I called. He claimed he didn't get me email. Seemed shady. Then he started getting frustrated with me saying that I shouldn't be expecting an update "every day" and then got even more frustrated when I called back after I had done my own research and found a used transmission in Colorado with 129k miles. He said he already knew about that transmission and that he was trying to find me a cheaper one. Not once did he mention to me that a transmission with over 100k miles was a terrible idea. Yes I thought that myself but I don't know much about cars and I thought that I could trust the opinion of a "professional" but it's clear now that I was dealing with a fraud the entire time. For some reason I felt the need to apologize for potentially stepping on his toes but I didn't know what else to do because this man wasn't telling me anything. I just wanted some communication. So he said he would continue looking for a better/cheaper transmission. That was a week ago. In the meantime I spoke to a shop who listened to my issue, told me that they would inspect it for free again, and assured me that they would do everything they could to help me. They were kind and helpful every time I spoke to them. Apparently the warranty company is supposed to send someone to inspect the car and then they decide what the best thing to do it and will try to find me the best transmission that they can. Jay never told me this. The man that I was speaking to at the shop told me that I am his customer, that he cares, and he would never put a transmission in my car with over 100k miles and to not trust anyone who suggests it. Yes it might be more money for a better transmission but at least I know I'm not throwing my money away. Jay never once mentioned what he thought was best. He just wanted to not deal with me and my issue anymore. Still, for some ridiculous reason, I wanted to give this guy the benefit of the doubt. Any good business would have taken my situation and done everything they could to give me the fully functioning car that I expected when I paid cash for it. I get a voicemail today saying that he found a transmission with 126k miles and already had it shipped. All I asked was for some communication. He should have called me and discussed the very expensive waste of money that he wanted to buy me before having it sent. I told him that I had spoken to several other mechanics that highly advised me to stay away from a transmission with this high of mileage. He then threw fit saying that he couldn't deal with me anymore, to find someone else, and then hung up on me. This child of a man hung up on me because I wanted to make sure that I wasn't continuing to get completely screwed over. Again, DO NOT WASTE YOUR TIME ON THIS AWFUL COMPANY! read more

After being sold a complete lemon, they won't return my call. A complete scam. Stay away. Their warranty and work they say they perform is a complete lie read more

My daughter was interested in a car they had advertised, so we went there on a Saturday during their business hours only to find there was a letter on their door indicating that they would be closed that day. Fine. The very next Saturday, we show up again during their business hours. Guess what? Office was closed and no one was there. We ended up buying the same type of car at another dealership that same day since JCC didn't want our business. Just make sure you call and verify someone will be there so you don't waste your time like we did (twice). read more

Bought a used Toyota Rav4 with Japanese Car Connection and had good experience - they stood by everything they said - car had a few issues and they addressed it - I would buy there again. read more

* Friendly * Understand Subaru * Very helpful * Good selection * Explain maintenance needs very well * Used car warranty is a nice piece of mind We were looking for a new Subaru for our kids as our oldest was taking our first one to college. Knowing of the headgasket issue I'd been looking a long time when I came across the Japanese Car Connection and what they do. I sent an email about a car and called and both times was very happy with the helpful response, so we went down to the store. Jay met us and we looked over the cars and he showed us how to tell if good headgaskets had been installed. He was incredibly helpful and knowledgable. We did not find a car that day (we don't like leather and most were leather interior) so we kept watching the site. As it turns out we came down to see a car we saw on the website, but it was being sold when we got there, and then found another 2001 Outback we liked even better. This time Jeff helped us and it was the same friendly, knowledgeable and helpful service. We test drove the car and decided to buy it. I really like that when Jeff got to the maintenance sheet he turned to my daughter and made sure she understood all the best practices for maintaining a Subaru (or really any car). The car has been running very well and after a few weeks we took it to our regular mechanic who looked it over and said it is in great shape mechanically (16 years old with 180k) and didn't see any work that needs to be done. It has now been 3 months and the care is still running great. We are very happy with our experience. read more

Excellent service! All the employees were super friendly and open about their cars, warranties, etc. They also replace a few things on all of the cars that come into their lot ($1500 value). I strongly recommend this business when looking for a used car. read more

This is long winded but worth the read! Just had a disappointing experience at Japanese Car Speciality. I called them at 9:00a on a Saturday verifying that the car we wanted was available and they yes it was. Excited about the car, My wife and I drove 1 hour to check it out. We were greeted by Jeff, very nice guy. He let us test drive the car. We really liked it and wanted to buy it. We opted for financing, he took all our information and sent out the application. THIS IS WHERE THE ISSUES STARTED. He said it would take between 30 min to one hour to get approved. He suggested we get lunch and call him after 30 min. We drove down the road maybe 10 min to grab lunch. So after 45 min we called, no answer, called three more times over 15 min span, no answer. We decided it would be best to head back, especially when he told us an hour max for the news on financing. As we pulled up, the car we wanted was being prepped for sale. We were both excited thinking we got approved and we're going to drive it home! We had to wait for Jeff while he helped another customer, and when he finished he said he didn't get any answers from financing yet and that he sold the car to someone else!!!! He acted sorry and asked if I wanted another car on the lot.....which there weren't. How could a business conduct themselves that way, not even calling my wife and I letting us know what was going on, nothing. We ended up wasting 5 hours of our day and being hugely disappointed. If you decide to do business here, watch out, don't turn your back and don't get your hopes up in a car. Ron read more