I mean, they are nice, but a ring cleaning and repair went really wrong. A warranty was purchased at the time of the initial purchase. I was told that I would have to re-purchase the warranty. The "repair" took 6 weeks and a ring prong was having snagging problems and it was made even worse. I was told that it was an imperfection that had worked to the surface and would self resolve. the total cost $2k, weird process and I can't see myself making any further purchases from this company. read more

My husband bought my engagement/wedding ring here and not only is it absolutely beautiful but they offered a great warranty with it. I come in every six months to make sure that everything is still looking good with the ring(takes a total of maybe 5 minutes), then the workers (who have always been super nice) clean my ring for me and I'm on my way!! So so easy and always kind people in here!! read more

Jared - Jewelry Near Me - Lakewood, Colorado

Alden, everything was going well until you tried to make me think you were giving me a "deal" by taking 30% (in good faith) off the gold chain I purchased so I could get the lifetime plan. I wouldn't have gotten it if it hadn't been for the "good faith" I thought you were applying! So, I get my receipt and it says 30% off gold chains. Well, I thought, "huh, I thought he was hooking me up!" So, I go back in and let him know I do not really need the plan (the gold is an investment not a jewelry piece for me that needs repair), and that I'd just like the 30% off that their website promotion states is still in effect! He STILL, tells me "he was helping me out so I could get the plan". That is when I let him know the website says 30% still! That is SHADEY business practice buddy. I understand you get commission, but you might as well destroy my record of ever being there, because I will NOT be back. Friendly service (only to slap you in the face). BUYER BEWARE. You made me feel dumb and cheated. I hate leaving bad reviews, but this warrants it. read more

Love Jared Jewelers! Best place to shop for what is in style! They also have a huge selection of yellow gold.

Jared has the biggest selection of jewelry and watches. The Lakewood location can get busy so make sure to make an appointment online. read more

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Danielle, Katie, Hannah and crew are amazing. They know what my wife wants before I even knew to buy it... crazy how that works. I suppose a mystery for another day. But any way awesome staff very knowledgeable and they treat you like family. I highly recommend these folks. read more

Danielle and her entire team are top notch! They provide amazing service and are so knowledgeable. They have helped me with so many BIG purchases and I can now honestly say, I only shop at their store! Highly recommend them! read more

I can't say enough good things about the Jared, Colorado Mills location, in Lakewood. The staff are extremely knowledgeable and passionate about the products and services they offer. They have an amazing selection of jewelry, and they also offer custom, so that you can make your dream piece! I will always highly recommend Jared for all of your jewelry needs. read more

Sharon!! Is one of a kind person! She guided me through out the process and took her time to explain the differences of each ring. She works with all budgets. As first time buying an engagement ring, she definitely made it a great experience. read more

I have been shopping at Jared's for years and years. There came a point where the service started to go down hill and I kind of stayed away for awhile. In the past couple years I started going back (to the store by Colorado Mills). I got engaged and that's where my fiance bought my ring. I have dealt with Sharon who I believe is the Assistant Manager. She is absolutely the best!!! She is not all "corporate.". She cares and is very passionate about her job. She restored my faith in Jared's and I have been happy ever since returning and having her help me with my jewelry "needs" Thanks again Sharon!!! read more

I enjoyed window shopping a beautiful selection of jewelry while my watch battery was being replaced. I like the security process of the store and the customer service. Call ahead with the brands of your watch battery needs, since they do not supply all types. I was told to bring my watch back to them for a lifetime battery replacement. I was also given advice on an alternate place to take the watches for which they did not have batteries. They also had a "clearance" window of several beautiful pieces of jewelry. read more

I am a Jared's Credit card holder and after my experience today I will never make a purchase from this location ever again. I had multiple employees just look at me and walk away. I left right after two other customers walked in and got help right away. i do not recommend this location, as I will never be back. read more

This place!! Staff are the best! You won't find better customer service anywhere!! Amazing!

I went into the Colorado Mills Jared's location because of the amazing Assistant General Manager Sharon Schroeder. Her attention to detail, beautiful smile, and no pressure presence is like no other Jared location that I have been to. I travelled all the way from Parker just to see her and work with her on so many pieces of jewelry from custom to Le Vian. I won't go to any other location because of her and the entire staff and how friendly and welcoming they are. I also got to meet her assistant Katie, who was so friendly and so helpful to not only myself, but to assisting Sharon in such a professional manner! Sharon and Katie are amazing and if you need any piece of jewerly from the imaginable to the unimaginable, I highly recommend both of these ladies! read more

Absolutely the fakest people you will meet. Joel, the salesman who helped, us talked like the kind of street magician who'll steal your watch right off your wrist. Then when we were checking out he, with a big fake smile on his face disrespected my girlfriend repeatedly, and showed contempt for us for being from out of state. Clearly the friendliness extends until they've got your money in their register. When I told them afterward exactly how disrespectful they had been, they of course kept those big fake smiles while telling me how "so sorry" they were. I wonder if they know how transparent their bull is or if they really think they're that charming. read more

Scott and his team did and do a fantastic job. I came in for a repair and he walked me through the Maintenace process. When I made a purchase with Scott last month he took the time to tell me about the care and up keep process. I am very satisfied and will be a continued customer. read more

Unbelievable. AVOID THIS STORE AND JARED AT ALL COSTS. Less than a year ago, we spent $600 on a ring that had a darker diamond on it than the rest. They sell us on how Jared will take care of it anytime we bring it back, provide us with paperwork that guarantees the diamonds for life. They promised to fix it anytime we came in. We come in and speak with a very unhelpful salesman named Chris Who tells us it will now be $50 to change out the diamond. We express our disappointment and dissatisfaction, he tells us to have a nice day. No manager, no desire to take care of a customer. They promise you the world and no follow through. The irony is we were there to buy another piece of overpriced jewelry as well. read more

Avoid Salli Ann. Nice, but very condescending. Their computers don't link to other stores, a serious disadvantage, when your jewelry was purchased in another state....hard to keep up the ESP plan when they are hesitant to honor from another store. Also, all sales persons were busy when I walked in to have my jewelry cleaned and inspected. One sales person asked for another to come help and when she came up, it was with a crappy attitude. She said she had already helped me, a small argument ensued with the sales person that requested help, since I had just walked in to the store. Pretty ridiculous. I'm not satisfied with the help, here. Let's see what happens when I pick up my jewelry in a few days. **Picked up jewelry the next day. The customer service was completely different. I felt welcome when I walked in the store and was helped quickly. I'm still keeping it at 3 stars, the first impression should always be the best impression!! read more

We bought my wedding/engagement ring here because I found the ring I truly wanted, but they were very rude and unhelpful. The first time we came in they never even greeted us. They acted stuffy and made us both uncomfortable, but of course I had to have this ring. I brought our best friends back to look at the ring for their opinion and it was even worse... My friend had a lot of tattoos and they would not help us at all. I finally had to get someone by asking (even though they were not busy). Maybe it's because they thought we were young....not sure. If you buy white gold here, you have to pay to have it re-rhodium plated or you have to buy their extended warranty. I recommend avoiding this place and I know we will never go back! read more

This retailer is ABSOLUTELY TERRIBLE. My wife and I were in the area of the Colorado Mills Mall and decided to take my Tissot watch there for a repair. My clasp had broken and I had purchased the watch from Jared in Aurora a few years ago. My wife and I asked the watch clerk if my watch could be sent to Aurora after the repair and she told me this indeed can be done. We promptly paid $30.00 for this service. Eight weeks later the Mills Mall location contacted me (not my wife) to pick up the watch unwilling to send it to Aurora which is close to where we live. When I arrived to pick up the watch, the employee would not release it to me because my wife's name was on the receipt. They didn't even know the watch was mine. I suppose they can't tell the difference between male and female watches. After ten minutes and after seeking the manager's advice, the clerk decided he could release my watch to me. I paid $82.84 for the repair of the clasp. The clerk handed me my $600 watch in a plastic sandwich bag. I was offended and amazed that they did not know how to treat their own products. A sandwich bag for an expensive watch??? So upset, I took my watch home and placed it in my jewelry and key caddie. I have a second Tissot watch that I wore during the repair and continued wearing for a week after bringing my repaired watch home. Yesterday I decided to wear my repaired watch only to find that it no longer fit. The repair people must have removed at least two links in the band and now my watch doesn't fit. PLEASE DO NOT PATRONIZE JARED'S AT ALL!! They do not understand their product and they do not care about service in any way. read more

Excellent service and friendly staff. Store was super clean, great selection. Danielle helped me pick perfect pieces that stayed within my budget. read more

Would give 1 star if possible. My husband and I have purchased my engagement ring, wedding bands, and mulitple other things from this location but after how I was treated I am not coming back. I went in to get a watch sized. The sales associate took some links out, the watch was still too big and she put them back. The whole process took about 10 minutes. SHE THEN PROCEEDED TO CHARGE ME $32 at the prompting of her manager. I was shocked and asked for what? The manager explained that a service was still performed. I mentioned that it took 10 minutes, little effort, and I would be paying for NOTHING. That did not matter, and I was forced to pay anyways. What's ironic is that my husband has had his watch sized at a Jared's for free previously. The sales associate looked uncomfortable, the manager was snooty, and I felt like there was ZERO customer service. I will now drive an hour to avoid this place. Very, very, very bad after taste. read more

If I could give this place a 0 I would! We purchased my ring 2 years ago and they were wonderful! They helped me with all aspects, made sure my center diamond was mounted that day so I would have my ring later that evening...wow what service! I was so impressed we went back for earrings for my birthday then an anniversary band. Well along the way I noticed my setting was crooked so I asked them to fix it and solder the two rings together...no big deal done within a couple days. Well, took my ring in for an inspection, one clerk says my diamond is chipped! Passes the ring to the next girl who says no it is an imperfection (I had never noticed it before). Well I trust them, bring it back 6 months later for another inspection and nothing is said. In December we switch homeowner's insurance and they want an appraisal to insure my ring. I take it to an independent appraiser and he says the diamond is chipped and he can't appraise it, I pay him for his time $50 and go straight to Jared for warranty work. I am now extremely upset because they knew about this chip and didn't do anything about it a year ago!!! So they say its not documented and I could have done it and there is nothing they can do but send it in and too bad about the money I am out. So they send my ring in. As of today, they have had my ring for 5 weeks... everyone I have asked about it or talked to has been rude and unhelpful and act as though it was my fault they damaged the ring and I have some nerve asking them to fix it, especially in a timely manner. They are saying another 3 to 5 weeks. My advice is to stay far far away, especially this location. The people in Westminster are a lot nicer, but overall jared as a company is horrible, they only care when they are selling you something, otherwise you are absolutely nothing to them. read more

I ALMOST didn't take my engagement ring here to be resized. I called 20 places in Denver and Jared was 1 of 2 that could have it back to me the next day. Due to store hours and location, I chose Jared despite these reviews. I walked in the store wearing a bathing suit, a cover up and a head of hear that looked like a mess after being at a water park all day. I was laughing in my head about the treatment I expected to receive. How wrong I was! I was immediately greeted and taken to the desk to size my finger/ring. Jennifer helped me with the sizing. AND THEY DID IT WHILE I WAITED!! That's right-I didn't even have to leave it there! How much happier can a newly engaged girl be?! The price was also MUCH cheaper than any other place I called-the same places that wanted my ring for a week. I've never met such down to earth & friendly store associates in a jewelry store. Jennifer and the woman who greeted me had flawless customer service skills that I would recommend to anyone! read more

Knowing that a high-profile ring would only incur repeated damage as I work with my hands, I chose an anniversary ring as my "daily driver" ring, only to have 1 of the open channel set siamonds com loose within 60 days of purchase. I had purchased the warranty so there were no issues getting it in and fixed, but this ended up happening 3 times total, and when I expressed my concerns to a sales associate I was told that as an anniversary band, "it's not meant to be worn every day". This was upsetting on the obvious level: When I was making my purchase, why wasn't the sales rep aware of this? I was completely specific about my line of work, and how I needed a durable and quality ring. I have literally left my wedding ring in a jewelry box for 4 years. They do, however, offer an "upgrade" when you purchase, but there's a catch(!). You have to double your purchase. So if you spend $1000 on a ring, you'll have to upgrade at a minimum of $2000 for the next item. While it could be viewed as my fault for not reviewing the offering more carefully when it was presented, I was very foolish to trust the rederick of the sales associate to believe that I could upgrade just slightly. Especially in light of the fact that my ring is essentially a piece of garbage. Since this is a retail jewelry store, I cannot even approach any semblance of comparable value on this ring second hand as it was priced so high (private sale or pawn shop). So, even though the retail value of my ring went from $1099 originally to $1299 now, if I were to try to sell it, I'd estimate that I'd MAYBE get $500 for it. I would have gotten more satisfaction if I'd taken 13 $100 bills and lit them on fire. At least in that case I would have SEEN my money destroyed, rather than have an unwearable trinket that I cannot use. The word "dissapointment" cannot even remotely measure what has happened through this experience. I have learned that retail jewelery shops are not to be trusted as they are shifty and two-faced. What a pity that a huge name like Jared has had to join that bandwagon, because at this point, I would honestly rather give my business to a pawn shop than to step a single foot in their door. read more

I have received nothing but great customer service at Jared in my many visits here. I am glad I found them and will continue to shop here and recommend this store! read more

My husband took a loose diamond that has been in his family for a long time to have it turned into a necklace for his daughters 21st birthday. He added her birthstone to the setting as well. We just went to pick it up and although the ticket clearly says "emerald stone" the pendant only had his original diamond with no chain. All they did was apologize and say they would take care of it but couldn't guarantee when it would be done. He assumed it came with a chain since they never asked If he needed one. Come on - he is a guy alone in a jewelry store..he's going to need assistance, not to mention an obvious up-sale opportunity for the sales clerk. So her gift will now be late and quite honestly it didn't seem they could care less read more

I'm not trying to be vindictive or rude but this was the poorest customer service I've experienced in a while. My fiancé and I were trying to look at wedding bands and literally sat there for such a long time without even being acknowledged. We literally sat right in front of the rings we were looking at and didn't even get a hello. We sat here for around 40 minutes before someone even said hi. I'm not a jewelry guru but I'm sure there a better place to get jewelry where the employees will at least acknowledge your existence. read more

I've been treated with the utmost respect by everyone here! We got my engagement ring and both our wedding bands here. We also got a birthstone bracelet for my 15 month old, which will grow with her. I've gone in many times since... I've never been pushed to buy anything, nor treated badly should I leave empty handed. I absolutely adore Sharon, who, while my fiancee and shopped, took the time to play with her in the kid's area. Danielle was a huge, sweet, Wonderful part of our buying experience. Chris was fun to pick things out with and put on a wish list for a future purchase. I think this place is phenomenal!!! read more

Would give negative star if I could. Woman that "helped" us was rude & awful. Worst retail experience I've ever had. Just absolutely terrible. read more

I took my engagement ring to Jared's on a Monday afternoon for a re-size. I was pressed for time since I was leaving town the next day, but I really wanted to be able to wear my beautiful new ring! We went into Jared's and their Sales Associate, Barbara, helped us right away. She was very friendly and explained our time constraint to the Master Jeweler (due to the value of my ring, he was the only one in the store qualified to do the re-size). They said they would be able to have the work done in a few hours. Sure enough, a few hours later we went back and the ring was ready to go. Barbara suggested I go a bit more "snug" with the fit as solitaire diamond rings tend to be top-heavy. She was right and my ring fits perfectly and stays centered on my finger. I was very pleased with my overall experience at Jared's and so happy I only had to part with my ring for a few hours! *side note: if you have the GIA paperwork for your diamond, take it with you. Jared's has to put down a value on their paperwork. read more

I agree with most if I could give 0 stars I would. We had an okay experience getting my wedding band here, but I needed to get it resized as it was a bit big. Not only was I completely overlooked by 3 employees, I was rudely interrogated about why I wanted to resize it....ummm really? So I waited 20+ minutes to be almost made to cry, and just now calling on the phone about picking it up.. the man "Jessie" was unbelievably rude. I will never be going back to this location. Ever. read more

This place has terrible quality and customer service topped up with a very rude store manager called Don. We had two encounters with him. First was when I gave my engagement and wedding band to them to resize. They messed it up and when we brought it to Don's attention he said " well, this is the best we could do, you are welcome to take it somewhere else". Next encounter was today. My husband went in to buy me a gift and Don tells him he can't redeem his points, not just saying this, but making sure he is as rude as possible. Terrible place. read more

My husband bought me a 3 stone ring about 5 years ago, and I take it in to be checked every 6 months. In July, one of the stones had fallen out, but because of COVID, I hadn't had it checked in 7 months, but they extended the warranty, and put a new diamond in my ring. They were very nice and helpful. I will definitely use Jared's when I buy jewelry in the future. Plus, I felt very safe going in there with all the COVID precautions they are taking. read more

Jared's is my favorite place to shop for jewelry! Not only is the jewelry top notch, the employees are ALSO top notch! From the moment you walk into the store you are treated like family! They genuinely care about you and do everything they can to make sure a customer is receiving the best customer service possible! I would definitely advise anyone in having a custom made to order wedding ring...shop at this Jared's! You will definitely get what you want and what you pay for!! Myra C. read more

I had a fantastic shopping experience buying a pair of Levian earrings at this location. The sales associates were fantastic!! I want to say their names are Lisa and Melanie? I know I have Lisa's name right, but I'll look for their card later and update this, as I'm pretty sure I have M.'s name wrong. Anyway, both staff were professional, attentive, and friendly. They really made this a fun shopping experience for me, showing me various earrings to try on and making me feel comfortable and welcome. I went in initially wanting to see a pair of emerald and diamond studs I had seen online. However, my spouse and I weren't too impressed with them in person, but because of Lisa and M.'s fantastic customer service and suggestions, we ended up buying a pair of Levian studs that are truly beautiful and make me happy. These ladies were fantastic - can't say enough good things about them! read more

Terrible customer service. I earned $200 in rewards points to use toward a purchase. Once the special order came in I was told by the store manager "the computer won't allow you to use these rewards." When I mentioned the fact that I'd spent $8000 purchasing my wife's engagement and wedding rings at her store, she replied, "I appreciate your past business, but that is in the past." (?!). She totally stonewalled me, and I was unable to redeem the discounts I had earned by spending A LOT of money at her store. I left shocked and sick to my stomach. I will never give my business to Jared again. PS. Relationships are built on the past, present, and future. The manager of this store guaranteed an end to our relationship with how she treated me today. read more

Worse service ever. Unfortunately, this is the only Jared by my house so I have to come here if I want to polish my ring. So I try to avoid to go as much as possible. The worse experience was I went in today to get my boyfriend a matching ring that he got me. The guy that was helping me looked bored and wanted to help someone else. Maybe because I'm young and they don't think I was going to buy anything? I did buy something and was very rude. Then I went back with my boyfriend because the ring was too big. Dropped it off and came back. Waited about twenty mins and they said they dropped it in the back drawer and it'll take awhile to get it out and to come back in an hour. WTFFFF. hell no. i want my ring. so I waited about another minuete and they came back with it. and left. ughhh. I hate it there read more

I wish I had read the other reviews before going here. Looks like I am not alone in getting horrible service at Jared. I went in when my diamond fell out of my wedding ring. I originally bought the ring at Shane Company, but live so close to Jared that I thought I'd go there for the repair and save myself a trip. Now, any smart business might see this as an invitation to impress a person and hope they come back as a repeat customer. Jared, apparently is not interested in servicing new people well or acquiring return costumers. I dropped off my ring on a Friday evening. The salesperson, who was actually quite nice, told me it would be ready the next evening. She even went into the back room to ask if they thought it might be longer, just to verify that it could be done by the next day. It was confirmed that it could be done. Great, no problem. I could not make it into the store the next night, and went to pick up the ring on Monday -- TWO days past the date I was told I could come pick it up. I went in and the sales lady (not the same person I originally had) could not find my ring. She searched and searched. She then found my receipt for work in a box and went back into the repair room to ask about it. She came back and said the head that held the diamond needed to be ordered because my diamond was small, and that it would definitely be ready the next night (on Tuesday). I found this puzzling, since the night I dropped it off my salesperson deliberately went to the back room to ask this very question, and I never heard anything to the contrary for three days. No phone calls, no emails, nothing. I fully understand that ordering part takes time. My question: Why no phone call? Why make me find this out after I travel to the store? Yes, I was angry. That is a common courtesy that any business owes their clientele, especially on items they pay hundreds of dollars on - in full before service is done. I don't mind the extra wait, I honestly don't. I do mind that my time was deemed worthless by Jared. But, C'est la vie I decided to go with it. It wouldn't' happen twice in a row, right? What are the odds? Surprise, the odds are pretty high apparently. I showed up last night (again giving them an additional day to complete the work) and wouldn't' you know it. The ring was not ready. They assured me that my ring was being worked on that very instance and it would probably be ready in two hours. Probably. I was pretty upset by this point. Again, NO PHONE CALL. I asked the salesman if NOT calling the customer was standard operating procedure at Jared and he said - No, absolutely not! So this type of service is directly aimed at me personally, then?, I asked. **No answer.** To his credit he did apologize, but that is not what I was upset about. What everyone at Jared failed to recognize was that this was my third drive to the shop, and I was still being asked to "come back later". I explained this, but they simply did not care. When asked if I was OK with a 7pm pick-up I said - No, but do I have a choice? The answer was that the worker was very busy and that he had a ton of work to do. This is now somehow my problem. Still missing the point, Jared. I'm not mad because the store was extremely busy that day. If someone would simply have told me on Friday, or on Monday, or called anytime between Friday and Wednesday and told me that I couldn't' pick up the ring for X number days, I'd be absolutely fine with that. What I'm upset about is the fact that I'm now being asked to come by on my fourth time and no one cared to take responsibility for making me run around so often. Ironically, I did go back and get my ring last night at 7pm. It was done and the work did actually looks fantastic (so far). The woman in line ahead of me had a pickup item she was there to claim and they asked her to come back the next night, too. She did not look thrilled. It's simple Jared, retrain your staff for a little compassion, listen to the customer, and use a darn phone now and then. Moral of the review: Choose your jeweler wisely. If you go to expect terrible, uncaring service once you've paid in full. That's where the caring ends. read more

I was impressed with the service given to me by Barbra. I had a ring repaired and she met a close deadline with acceptable work.