This has to be the worst dealership under Ford. This is unfortunately the nearest dealership to my home. First time I brought my vehicle here the service center had my car a whole day and never touched it. I did in fact have an appt but according to Jennifer (whom should be fired) she advised the staff stopped working to attend their holiday party. Why take appts if you have no staff to cover. I flat out told her that her staff partying is not my concern and she had wasted my whole day. Fast forward.... I have MULTIPLE electrical Issues with my explorer. I bought this vehicle brand new and Ive had nothing but problems with it. The staff has flat out told me fords have multiple problems and laugh about it as if its funny my family wasted so much money on a crappy vehicle. Now we are here still dealing with problems with this car and Albert tells my husband they will check out the issues of concern and call with an update. NOT AT ANY POINT was my husband told we would be charged for checking out the issue. We bought this car in sept of 2020.... it is now march 2022. We have had this car a little over a year and its in the shop so much. I text Albert to call me.... but I end up just calling him. He then tells me we will have to pay for the car to be checked for the issues we are experiencing due to being out of Warranty. If ford is aware of the crappy cars they are selling why are they not covering electrical problems longer than 36k miles??? Then when I asked that to Albert he tells me this specific ford dealership is privately owned so they do not have to back up anything. WHOOOOOO SAYSSSS THAT?! I immediately ask for a manager to call me. I end up getting ED whom wasn't snippy like Albert or Jennifer but he was very dismissive. He provided me with the corp number to call. I did infact call corp and they advised me an investigation will be opened. The rep on my case called me back the next day and said she spoke with the dealership and they seemed as if they didn't want to be bothered by corp. Way to go Ford.... you officially played yourself. I really hope whoever owns this specific location sees this review and fixes their service side of the dealership. Unless you're there to buy a car, the staff treats you like crap. BEWARE of this dealership AND ford brand cars in general. ((side note... I also was taking our Nissan here for service and we were assigned Felix and he is actually one of the good ones. But then again it was a simple service so not much for he and I to speak on)) read more

This dealership is by far the WORST when it comes to customer service! I went in to make a deal on a new $55,000 F150, I had two vehicles to trade in and was going to pay the deference in cash. After bringing in both vehicles I waited more than an hour for an offer before they told me that they would call me with the offer. It is now two weeks later so I just called them back to see what the problem was. The salesman asked me to bring both vehicles back again so they could look at them again! I have no idea how they stay in business, going to Bartow Ford to buy my new truck! read more

Went there having problems with mykey system. Brought there to get fixed told me there would be two hour wait. Well 3 1:2 hours later it was done. Didn't charge me anything to reprogram 2 keys? read more

Hard to buy anything when no one cares. Was there Friday 7/22 at 5PM. Looked around the lobby for 30 mins, two people walked by and ignored me. I guess they don't need the business with car prices nowadays. read more

so I just got the Mach E electr car, I had my tire back driver issue so went there 4 times still no fixed missing a day at work and waiting almost two hours to the guy says they will fixed it tom because the tire wasn't there yet! Come on! Ridiculous ! read more

I needed to bring the car in for a repair. Brake light comes on when car is started and stays on. They tell me first available in July........I'm not particular fond of their repair services (except for all changes) but waiting that long for something that sounds pretty simple is totally ridiculous. I called a mom & pop shop that I have used in the past and they are super nice and accommodating. I explained the problem they told me to come in tomorrow. read more

Thank you for taking care of my horrible brake situation when I'm came down for a family vacation! They worked with me and even got it finished slightly after closing on a Saturday bc they knew we were needing to drive him Jr by Tuesday and Monday was a holiday!! I really appreciate the communication they had with my husband and I. read more

I found a car online at Jarrett-Gordon Ford that matched my wants and needs so I reached out to them to come and see it. The response was immediate and they were patient while I tried to figure best day & time to go there. My sales advisor Joseph Bammer was great and was very accommodating to me. The car was as advertised and I was very pleased and wanted to purchase it. My problem was I didn't have any way to get it home for several days. Joseph (& Leo) actually drove it to my home; an hour away from the dealership; and then Joseph set up everything in the car for me and patiently took me through all of the features. I can't say enough on how great everyone was at this dealership - thanks Joseph Bammer - you're the best!! read more

Bad Service I took my 2007 Navigator for an oil change. My Navigator takes 7 quarts of oil and I was told I needed an appointment for a Quick Lube. My light in the rear went out. The last time I had it replaced was last year and the bulb blow. I waited 3 hours for a 15 min oil change . I was so pissed at them when they came out and said my rear light was cracked. When I asked them to show me the crack the refused and placed the cap back together ,, Of Course they insisted one side goes I would need to replace both sides at $500 each side. I said no and they said in 2 weeks I'll need to replace the bulb again. While they were replacing the oil I noticed the Mechanic shaking something inside the car. I went outside and yelled in I thought you are only filling up the oil. He said that is what I am doing, I have changed my own oil before and I know this car takes 7 quarts of oil and I used the synthetic oil which works better. I didn't see them change my oil filter yet they claimed they did, I was watching at the window. When I drove away I felt something wrong. Suddenly the car start shaking a few days later and smoking. I looked inside and saw my antifreeze was almost down to zero. I bought antifreeze and filled it up. They told me my new windshield wipers I had just change was worn down, They told me my tires were wearing But the tire still covered 1/2 of the penny which meant I dont need a new Tire. I had a mechanic look at it today and I had only 5 quarts of oil placed in during change. I had a hole in my radiator which was caused by a pik they found sitting on the side, My electrical coil lines were shaken loose. When I called they were rude, I suggest not to go there, I plan to sue them I want to add Mr Anthony Gordon the owner met with us. He began with don't go to the press let us try to fix the problem The meeting was a waste of time and gas driving their. Suddenly I was given a bill for a valve Gasket that cost the most $20 dollar and they were charging me about $150 for the Gasket and $500 for a 20 min. labor. I was told I need a coolant flush which is draining the antifreeze and flushing it out with a cleaner which costs $5.00 and then a hose and then refilling with antifreeze, Then they wanted to change a heater valve. claiming my heater valve was cracked. But nothing about the dirty oil. Then they told me they do not have anyone who was qualified to fix the car. Then they said I should trade the car in for a new car and they would junk this car And then they handed me a estimate of $2,500.00 for this. Not to mention I got a call 1 day later from on of the sales people telling me they have a customer who wants to buy my car in any condition. I was told if I sell it on my own I would not get the tax credit for the sale on the new car. This was total BULL. I called my insurance company and they stated this was damage caused by the dealer. and it's a personal injury to the car. The insurance company is calling the police and pressing charges for damages and scamming I was also told they spilled oil all over my engine when changing the oil. That is the oil leak? That could cause a fire and we could get killed and that was the black liquid . The water is Oil and they tried to clean up the spill. It did not smell like antifreeze which they claimed it was. It was greasy and clumpy I didnt need any of this service, I need to remove the oil and put in fresh oil. They never removed the top where the gasket is housed in there are no fingerprints on any of the engine dust. The car sat on the lift for 2 hours and no one was working on it. I was watching it in the window of the waiting area where the vending machines are, Go elsewhere, read more

Best car dealership in Central Florida. I've been doing business with this dealership for over 20 years. I trust them for new use or the shop. Is all good, Mr. Gordon is there to guarantee you his staff is the best on the business. read more

New 2020 F-250 Destroyed By Bodyshop workmanship, then since i denied ok the repair they told me take it elsewhere! However they were paid and left me with clearcoat peeling off 2 weeks later, and defects in paint , along with a scratched drivers door..... no other bodyshop would touch my new truck after it was messed up from this dealer......STAY FAR AWAY...... Weeks of my time waisted on filing complaints and dealing with Unethical Managers ED And Sid At This Location, Had To File With Ford Customer Service Complaint, The Department Of Agg, And Others! read more

BIG FAT WARNING: DO NOT GO HERE FOR CAR SERVICE, RIP OFF, SHODDY SERVICE I typically take my Ford Mustang to another Ford Dealership for routine maintenance, oil changes and such. I was told after getting an oil change in December of 2017 that I needed to have my front brakes serviced. Not right then, but soon. So about a week later I found this dealership and it is closer to my home so I decided to get the work done here. I go in and they quote a price higher than the other dealership quoted me, so I ask if they price match, they said they would. So they call the other dealership inquiring about the price of the service I asked for and confirm the price that was offered there. So they agree to that price. I leave my car there and they drive me home to wait on the service to be completed. 30 mins later I get a call from Terry the service manager stating that my coolant reservoir is completely empty and leaking and that my water pump would need to be replaced costing approximately $1000, he also stated that my rear brakes needed service although this was never indicated to me the week before. I state I only want the service done that I brought it in for. When they pick me up to go get my vehicle they bring it out and show me an empty coolant reservoir, I proceed to show them my receipt that I just had an oil change the week before and all fluids and things should have been checked and if a leak was present it should have been detected. They fill it up, I pay, I go on my way. I bring my car back to the other dealership and ask if something like this might have been missed, we open the hood, we inspect, no leaks are present, coolant still in reservoir. Manager states if this was leaking it would be "everywhere". I monitor coolant levels for a few weeks, no leaks present. Fast Forward 13 months and I go back to my typical dealership for another routine oil change, they indicate I again need front brake pad replacement, I state that should not be the case as I just had them serviced at Jarrett Gordon Ford, I bring out receipt to show them. They said the wear is "odd", each wheel has 2 brake pads, one side looks nearly brand new and fine, while other side is worn down to nothing and this is present on both front tires. Talk to multiple mechanics who are present all of them state that they have "never seen this happen on both wheels" before and that it sometimes happens on one wheel if they slider pin gets stuck or a hose goes out but in all their combined years of experience nobody had seen it happen on both wheels at the same time like this. They said greasing slider pin is "part of the brake job" and should have been done. Also my rotors show no signs of being machined as they should have been and at this point would need to be completely replaced. They state that to get my warranty I have to go back to this dealership. So I drive back over and talk to the guy at the front. I show receipt and tell them what happened, he goes and gets the service manager Terry and both proceed to tell me that the uneven wear happens "all the time" on both sides and that the mechanics at the other dealership don't know what they're talking about, they said the pads would be under warranty but they would have to charge me labor again. I am absolutely floored by the gall of this place. I call the other dealership back to let them know what they just told me which completely contradicted everything we discussed just about an hour earlier. He said "no, that isn't right, and they can't charge you labor again" so he gives me Ford customer service line. So I call and state that I don't want my car serviced here, they are liars and thieves but they state I have to have it serviced there to get the warranty and he made a case number saying that they CAN'T charge me labor fees for this job. I go home and think about it and decide I CANNOT chance having my vehicle serviced at this place again. So I go to my normal dealership to have the work done where it will cost full price, but I won't be pushed to buy a bunch of service I don't need and the job will be done right saving me money in the long run. They indicate that the brake pads could be warrantied because they are guaranteed for certain amount of time and can be honored anywhere, so I bring my receipt but because this dealership wrote on it "service as requested by customer" somehow that voided them from honoring the warranty and I only turned down service that was being pushed on me that I didn't need. Incidentally my preferred dealership inspected my rear brakes again and stated they were fine and did not need to be replaced, and this is 13 months and thousands of driving miles after this dealership said they needed to be replaced. I am currently working through Ford to try and get something done as far as a refund and I have proof and evidence that this place WILL TRY TO RIP YOU OFF and perform shoddy service on top of it. STAY AWAY FROM THIS PLACE. read more

We just traded vehicles at Jarrett-Gordon Ford Davenport. Our experience was great. JT, the salesman, was very good to work with and went above and beyond to work with us. We highly recommend Jarrett-Gordon Ford Davenport to anyone looking for a vehicle. read more

Wow, this Ford dealership is impressive! While I didn't purchase a car from here I was extremely impressed with how polished the interior of the building was. Certainly not your average Ford dealership. Felt more like a luxury car dealership. A beautiful wooden desk staffed by a welcoming receptionist greets you as you walk in the main doors. Unlike most dealerships, salesmen aren't standing around like vultures ready to prey on the next victim, oops customer, who enters. They have desks that line the front right wall but don't pounce when you walk in. Behind the receptionist desk is a high-top table waiting area where you can enjoy a cup of coffee while you wait. If you're there for service, you're in for a treat. Like I said, NOT your typical dealership. Sure they have a common, normal waiting filled with seats, drinks and a TV continually blaring the news but what they also have, and what really makes me want to have my car serviced here, is that they also have a movie room. Yup, you read that right. While you wait on your oil change you can enjoy lounging in a comfortable black chair with the lights dimmed while enjoying a movie. Now that's my kind of service waiting area. Certainly puts my dealership to shame. The lot offers a great selection of vehicles at great prices. The employees are all extremely welcoming, friendly and not ready to beat you over the head with a sales pitch. I highly recommend visiting this Ford dealership for your next purchase. read more

5 STARS every time! Above and beyond.... BIG THANKS to all my friends at Jarrett Gordon Ford in Davenport - the only place we will ever purchase a vehicle! Shout out to Anthony Gordon, Nelson Zenteno, Kirk Lucia, Darryl Collins, David Carrion, Dave Hoffman and yes, even Dan Swanson! Love you guys! read more

Brought our Ford Edge in there about 2 weeks ago for a couple of things, a brake issue & no heat. My wife dropped it off & the shuttle gave her a ride home & when it was finished they picked her up. She liked the experience they treated her really good. Our extended Ford warranty came in handy all we had to pay was our deductible. The brake issue was fixed & we had heat again. But later noticed the defrosters on the driver side was heat & the passenger side was cold. The passenger side windshield would fog up or frost up. So made another appointment with Jennifer over the phone. Dropped it off today & since we brought back in less than 30 days (actually 2 weeks) from the last visit, she reopened the original ticket since it was the same issue. (the mechanic probably put his hand up there, felt heat & said ok its fixed, easy to miss). So that means I don't have to pay the deductible again (COOL) since I paid 2 weeks ago. They fixed it completely today, something wrong with the door to dual AC control!! Good Job Jennifer & to the mechanics!!! They treated us fantastic!! They noticed my cabin filter was dirty & replaced it free of charge for not fixing it right the 1st time around. We will be back to Jarrett Gordon Ford for service again, when needed. Again great job!!! We have been using their service dept since around 2013-2014 when we moved to the 4 corners area. read more

This dealership and my salesperson, Joe-Grubb, gave me the beat car buying experience I have ever had. I had been searching for an HD truck in my area - Dade/Broward County, and had no luck finding a clean, reasonably priced vehicle . Although I initially hesitated expanding my search area - I quickly saw it was well worth it. I identified and called about a vehicle I saw on Autotrader which then directed me to Jarrett-Gordon Ford. Joe Grubb called back and answered every question I had about the truck. Since I live in Miami, the bulk of the transaction was done remotely. Joe even coordinated for me to have a pre-inspection done by a third party mechanic (Jose Olivares - Olivares Auto Repair) that I paid to inspect the vehicle on my behalf. I have never had a dealership allow for that - they just don't want that done. I guess that tell you something about their confidence in the vehicles they sell. Based on that pre-inspection, I travelled to Orlando to purchase the vehicle. On 1/14/21, I met Joe at the dealership and was more than pleased with the vehicle- it was WAY more than I expected. As a side note, the vehicle had a lock actuator issue that Joe and the dealership rectified by not only changing the bad actuator but ALL of the vehicle's actuators!! Remember, this is a USED vehicle I was purchasing but they treated the process as if it were a new vehicle. There are few to no salespeople nor dealerships who would have done that. I also had the pleasure of meeting Dave Carrion, Finance Manager, who made my transaction seamless and had me in and out of the dealership in under 1.5 hours. The all around experience was excellent and I wouldn't hesitate getting back up to Orlando to purchase another vehicle from the dealership but more importantly, making sure Joe Grubb was my salesperson. Below are a few photos of the vehicle on the lot and the night it was being inspected. read more

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Love this dealership, I've been coming here to get my car serviced for the last year. Deffiently reccomend this place.

Never been so disrespected as I have been at this dealership. I have been bringing all my vehicles here for service for over 3 years. Service department always takes great care of me; however, trying to buy a car or trade in a car is a different story. Tried trading in my car and they came back laughing in my face stating that they hope I don't owe anything on the vehicle since it's worth nothing. Truly is surprising that a 2013 Ford Mustang Premium convertible is worth nothing after being told the Mustang convertibles are flying off the lot. I used to recommend this place to family and friends and thought to be a customer for life. I can say after this experience I will NEVER go back. You have lost a customer for life. read more

I found the vehicle on the dealerships website and it was exactly what I was looking for. The last vehicle I bought, 10 years ago, was from Jarret-Gordon and I had a very good experience. This particular dealership is 45 minutes to and hour away. Price was a little more than I wanted to spend but the vehicle spec's were perfect and I liked the dealership. I decided to do the inquiry online. I received a phone call from a sales rep, Justin, in 5 minutes which was quick by any expectation. Justin said I could do the online finance application and trade-in estimate to speed up the process at the dealership. Online application was easy and I got approved for 0% financing and $16k for my trade-in. I drove right to the dealership and met Justin. Took the truck for a test drive and went back to the sales office. Justin left for a long time and came back to say that although I had the pre-approval for a $16k trade in, market trends say my truck is worth $13k and that the vehicle price went up because I was using 0% financing, the price of the truck went up from the price advertised online. After some negotiation we got the trade-in value to $15k. Little bait-and-switch on the trade in and online sales price but I'm sure I skipped over some fine print somewhere, touché. Now, this dealer is a "no haggle" type of dealer which is why I went there. No-haggle works both ways! I'm not going to haggle you on the price, don't haggle me either! I've now been at the dealership for 2+ hours. I signed the deal and then I was transferred to the finance manager, David. David is the "closer." Obviously a successful sales guy and now running Finance. David believes you should buy every warranty and service package he pitches because he's David, a Ford expert. Unfortunately for David, he's too aggressive and will loose sales because of it. I considered buying the tire protection package but was turned off by David. Dealerships need to get rid of this part of the sales experience, it's off-puting. After David I was returned to Justin. He had my new truck parked outside. Unfortunately it was pouring rain. Justin gave me a quick orientation and I took off. After I got the truck home I discovered the front and back-up cameras didn't work. In full disclosure, Justin said there was issues during the test drive but said it was working fine when we did our orientation. They stopped working once I got it home and am using another dealership to repair. I also discovered that my new $70k truck was apparently parked next to a sprinkler head on the dealer lot because it was covered with etched in hard water stains. I am still polishing them out. I would have had the dealer take care of it before delivery if it wasn't pouring rain but in my opinion, $70k trucks should come out to the customer in perfect condition regardless of current weather conditions. Now, Justin was good but that's his role in the sales process, to be my chaperon and fiduciary against them big bad dealer/finance department. I don't like that model and dealers like Carvana and Vroom are going to drive this model to change. On a positive note, if you throw a few corn hole bags in the hole, you can get $125 towards accessories. I got them all in and Justin made sure I got my gift certificate which I used towards a truck bed divider. read more

So far have been waiting close to four hours for an oil change and radiator flush. We did have an appointment. Cant wait to get out of here!!! read more

This is the worst place to come if you need a repair done, because i went with only one problem and they finish the work overpriced and in adding when turn on my car after the repair It was doing a worst noise and they don't want to do anything about it, definitely not recommended. read more

Horrible customer service from sales people. They keep calling me and I have asked them not to. One hung up on me and blamed it on the phone system. He would not let me speak to a manager. I would give them ZERO stars if this site would let me. read more

I came in for a recall on my Ford Escape and the sales associate did find a giant nail in my tire. They stated that the nail was causing a rapid leak in my tire and that I would need a new one as the nail was in a spot that was not able to be patched. I then asked how much a new tire would be and how long it would be for them to get it. they quoted me a tire that was over $200 and then when I asked for one that was more reasonable I got one that was 150. I then stated that I needed think about it and asked them to put the spare back on instead so that I would not end up with a flat. They did not put the flat on and I had to call roadside assistance to change my tire as it was flat soon after leaving. I would not come back here and instead went to another auto shop who fixed everything and with labor was under $150. Overpriced and unreliable. read more

Just recently bought a 2014 Mustang and the car runs flawlessly. Bryce was one of the most helpful people i've met at a dealership and was very easy to talk and connect to. Great staff and smooth transaction. I would definitely recommend this dealership to any others who are looking to purchase a car! read more

No one greeted us at all. They spent 10 minutes staring at their computer screens and not acknowledging us. Then the service rep only tried to deter us from getting an oil change. He declared it would be over an hour before they could get to my truck, so I asked if we could set an appointment and come back in an hour. He then said they had nothing open. So I asked for the next day and without looking, he said they had nothing. Terrible service and terrible work. I brought my 2018 f150 here previously bc a guard was falling off and they claimed they repaired it but when I got home, it was already back off. They say no appointments needed but then ask you to make an appointment. read more

Wow! Wow! Wow! And more wows! This dealership was soo amazing! Everyone was literally so kind! So humble! No pressure ! The whole journey from start to finish was easy as pie! And the spirt of the Holy Ghost was in the atmosphere! It was such an amazing experience I want to buy another car just so I can go back lol! Literally once you buy the car you get to play this game called corn hole for some extra money to use for the car or accessories or maintenance, the whole team was routing for me ! I was so nervous but they cheered me on! With their great smiles and funny personalities I knew I was making a right choice to buy my car from them! Will was amazing ! Brandon was amazing! David was amazing! Chop was amazing ! Robert was amazing ! Josh was amazing !! And everyone else who was involved in this process! The whole team was truly wonderful and I can't express how wonderful it was! The Dynamic was one of a kind ! And I truly Recommend this dealership to anyone ! And everyone ! read more

Jarrett Gordon Ford - Car Dealers Near Me - Davenport, Florida

I had great service here. I was treated good during my buying experience and still taken care of after. Xavier was great and helps me every time. He is always willing to help and goes above and beyond! read more

Horrible place to do an oil change service, if i coul'd give them a 0 i definetely would, took 3/30 hour's just for a single oil change service that's it, it' totally ridiculous, never going back to this place again for nothing, very unsatified customer, don't recommend this place at all don't go to this place, save you'r time & money, , very unhappy customer.. read more

Had a good experience, booked two things done on my diesel 6.7 almost two weeks in advance on separate days, they e-mailed me noting of the dates and time and reminders before the date. Showed up on time and they took the truck in right away and had it back even earlier then they quoted. The prices were less then any other place. And remember you are dealing with certified mechanics and the right parts. read more

Poor service no consideration for customers time . Always something , employees seem to enjoy to see a customer starting to get frustrated and you can see them start looking at each other to see if they have noticed as well . But non of them stands up to assist there co worker that is busy. I have had this happen in various occasions . Cant blame them when all this happens under the nose of the Manager and he has never intervened . I have to tolerate this behavior every time I go there because unfortunately they are the closest Ford dealer in the area . If I had the option I would definable take it elsewhere. read more

Would have given 0 stars if possible that and about meeting or beating any dealerships price is bogus. Thousands over another dealer and wouldn't budge. The sales manager wouldn't even come out of his little hole he was hiding in. Unfortunately it took a 2 hour drive to find this out. read more

I went in trying to get a look at a van that I saw online and while there I figured to try to get my oil change done, well their website says no appointment is necessary and their front sign says no appointment needed for quick lane well I went in and they asked if I had an appointment and I said no that I only need an oil change and they said that I needed an appointment so I pointed that their sign at front said that I didn't need one for quick lane and so their website, so they said that I could drop it off and pick it up at the end of the day, I went in around 10 am so that was a no for me, who takes 7 hours to get an oil change? So I said forget it and I went to try to find the van, one sales man asked if I needed help so I told him what i was looking for and we went in and checked the computer and he said that the van had a deposit on it and it was getting checked out for delivery so I said ok and left, last week the van was still on their website and still for $21,500 so I contacted them to see if it was still available and they said that they will contact me shortly and about an hour later they called me and said that it was sold but not delivered yet and I said ok, and last Saturday I saw the van was still on their website but this time went up to $23,995 so I contacted them again to see if it's still available and they said that they will contact me shortly... well it's Monday night and they haven't contact me yet. If it's sold why still on your website and why does it goes up on price if it's already sold? I would NOT recommend this dealership. They lost a $20k+ sale. I'll take my business elsewhere. read more

Before getting any non standard service from these guys make sure you force them to give you the full job quote! They tried everything they could to take me for a 5 figure ride when another local service shop fixed the problem for $220. Shops like Jarrett-Gordon Ford give a bad name to the industry! read more

I never got a chance to write a review about the poor service I received last year at this location. I do realize that there is this stereotype where young people go to a dealership to test drive a car and never actually have the intention of buying. But give us the benefit of doubt! I was in the market to get a new or a very recent used car because the car I had at that moment was a death trap that I had purchase the year before because I didn't think to look at the vehicle history report. I went into this dealership under the assumption that the used Kia Forte on the site, under used car inventory, was at this location. It wasn't and I completely understood. My boyfriend and I asked the sales rep if it were possible to transfer the car to this location so I can take a look, because I was interested in it. Obviously I was not going to buy a car without taking it out for a test drive. My bf commented they should be able to and it shouldn't be a big deal and it wouldn't really be wasting anyone's time, and the guy rudely and snidely remarked that it would be wasting his time. Not only that, but he started going on and on about how buying a car isn't like just going into a dealership and signing papers because they have to credit checks and check to see if I can afford monthly payments, blah blah blah. Okay. With that remark, I immediately marked this dealership off my potential list because I was ready to do business and the guy basically said I was wasting his time and I didn't know what my budget was, and basically I was this young kid who can't actually afford a car and didn't know what I was getting into. And you know what? I had done my homework, I knew how much I could afford on a monthly basis, and I knew I had GREAT credit because I had built my credit since I was a freshman in college and I had a credit history. I went to Classic Mazda instead, and bought a BRAND NEW Mazda 3 iTouring with Bose sound and sunroof because I could afford it! And I'm still on time with my payments. These people took me seriously, checked my credit score, and remarked at how great my credit was for a person of my age (mind you, I'm really not even THAT young, late 20s in fact) and took the time to show me the different cars they had, what the payment options were, what the deal was at that moment, etc. Seriously, don't judge a book by it's cover. We are all not idiots. read more

Best Ford dealership in central Florida. Wes was very attentive and not in the least forceful or demanding. Had my potential used car at the dealership front door, cleaned and ready to test drive. No loud music, no pushy sales tactics. The dealer fee isn't unreasonable, the offer on the trade in was right, based upon my KBB research. The used car had new tires, they all matched, and were high quality (440 AA A.). They made the used car a CPO without any extra charge. Doesn't have a restaurant like Fields BMW. Tried to push GAP insurance, but no scotch guard or rust protection. Completely worth the 45 minute drive from Orlando, considering the dreck of dealerships within the city boundary. read more

Sales dept is great but service dept needs help. I brought vehicle in for oil change and to have a lose taillight looked at and they didn't know how to fix it. They had to contact Ford. This was three weeks ago never heard back from service advisor Mike who was supposed to get back to me. Multiple emails to him and to the service dept still no response and still broken part on my car read more

After sharing my experience with the Owner of Jarrett Gordon Ford, they were very understanding and prompt to help resolve my issues. They replaced my Trunk latch free of charge, and reimbursed me for my rental car expenses. I am very happy with the way the upper management handled their dealership. You can really tell they care about their customers. read more

We made an appointment for 9 a.m. for a tune-up and Sync upgrade at this dealership while on vacation. When we arrived the following day, they had no record of the appointment. They took our keys and scheduled the work. They told us it would be 45 min. We waited outside and the car didn't move for 30 min. We were called at 12:05 p.m. and told the car was ready. We picked up the car and told there was no charge. They didn't do the tune-up, they said they didn't know they were supposed to ( ???!!!! ) and all it appears they did to the Sync was reset it back to the default settings. What a waste of precious time. read more

You did the impossible possible. Awesome experience!! Very attentive. I never had an experience like this where everything went smooth. Great team! read more