This company is very good. The work was well done and complete. He called saying he was running a…read morebit behind. That was very much appreciated.

The young man who cleaned our carpeting did an excellent job. He arrived on time, reviewed the…read morework to be done, and straight to work. We had planned to have two small oriental rugs cleaned, but the cleaner tested each of them and determined that the colors would run using the process used on the rest of the carpeting. Had he not gone the extra mile to test the rugs they could have easily been ruined! We've used this company in the past and it continues to provide excellent service. Would highly recommend to others.

I definitely would not hire this company. I accidentally left water running in a half bath and it…read moredripped down into my basement. It was small area in my basement with a cement floor. There was an area rug that got wet. Definitely my fault. They were here for about 2 1/2 hours and got the water up. They took the floorboards out of my half bath and the vanity out and put in a heater and some type of metal things on the floor. In the basement they put fans and a heater and used my dehumidifier. This was on a Sunday. They came back on Wednesday to check if everything was dry. That man was here for about 15 minutes. I asked him at that time if he had any idea of what the cost would be and my recollection was that he told me maybe around two which I took to mean $2000. They didn't come back again until Friday when they took all their equipment out of here. I then got an invoice from them a few days later for $3147. If they had just come and shut the water off and told me how much it would be I never would've hired them. I have two wet vacs and could've easily gotten the water up and I could've bought fans and heaters for that amount of money. When I called to complain about it, they told me that the man had told me that it would be between two and three but it wasn't in their notes Everyone I have talked to about this has said it was an outrageous amount that they charged including people that work in that field and plumbers. I hate to think what they charged people that had actual floods in their basement from all the rain. I would definitely try other companies.

Travis - please call me asap today. There is an urgent matter in need of your attention…read more Thank you, Eric

My sewer line backed up, and Doug Hoffman got things flowing again. He came when promised, was…read morefriendly and professional, and did great work. Doug is the third generation owner of this business, and you can see that he takes pride in it. I would highly recommend him and his business to others needing his services.

These guys are great... they had to come to the house 3 times to deal with old sewer lines and the…read morecity main backing up... professional, fair and they clean up after themselves!

Very nice to work with. Prompt, polite, efficient. Carpet was in rough shape-neglected. I could…read moretell they went over it several times, especially in the high traffic areas. Used towels to walk on afterwards until evening and they came away clean.

Found them on the internet. Needed carpet on the main floor of our house cleaned…read more Called to make an appointment and left a message, and they called back within the hour. Set a date for for the next Monday. Two men showed up a little early! Very professional looking equipment mounted in truck. I showed the what needed to be done, and they went to work. Cleaned everything I asked them to, moved furniture without complaint, cleaned one area I thought was beyond hope (got it spotless!), and were done in about 3 hours. A great job overall, very professional, highly recommended.

Today, Brandon Nichols and his trainee George came to clean my carpets and they did an OUTSTANDING…read morejob. They were friendly and personable; took great lengths at setting up buffers on the staircase landing so the hoses wouldn't scratch any woodwork; identified spots and stains I had missed from my dog and grand-pups ... it now all looks brand new yet is 10 years old. To say I am pleased is an understatement. Kudos to them for a job well done.

We were very pleased with the scheduler and friendly reminder the day of the work scheduled. Our…read morecarpet is very light and it looks like new again even though it is over 15 years old! The two technicians worked very well and expeditiously resulting in a job well done.

Spectacular job! We have used Straits Area Janitorial for over 20 years for home and business. They…read morealways do an excellent job and are knowledgable about all fabric and carpet types, Easy, honest people to work with!

From the owner: Water & Fire Damage Restoration, Tile & Grout Cleaning,Carpet & Upholstery Cleaning, Forced Air &…read moreHot water Baseboard Cleaning

They were very respectful! Highly recommend using them. They got everything I needed done with no…read morehesitation and was willing to help with everything that I needed and was reasonable price as well! If you're looking for someone to get it done right the first time they're the guys!!!

I will not recommend Serv Pro of Gaylord to any family or friends. I unfortunately had water damage…read moreon 06/25/24. Serv Pro did come out the following day, stood in one spot and looked around and did absolutely nothing. They dragged their feet, finally on 08/19 did they have someone come out and take down our affected ceilings. Once that was completed, they said it would be another two weeks to remove flooring and set up fans. This should have been scheduled earlier so they could have came right in after the ceiling was done. Two MONTHS after the initial water damage we will set up fans???? Needless to say I have told them I no longer need their services. Terrible service!

Do not let Servpro into your home! After our home had water damage our insurance sent in Serpro…read more They are horrible, treat you bad, are totally unproffesssional, and send in unqualified people who will do a horrible job. I tried to contact corporate several times to discuss problems with the franchise I was working with out of Gaylord MI and was always told someone would call me back. No one ever called back. There are many people in my area with horror stories about Servpro. After 9 months my home is still far from done and has even more damage that was caused by Serpro! Of coarse they claim "our guys wouldn't do that". Because of this I have been forced to start a lawsuit. I have lots of photos from day one fortunately to prove my claims.