Building not clean. Trash in hallways and stairways, laundry room is dirty, under staffed

Jasco is a small operation and runs like one. They have just about 5 employees in the Jersey City Office and 1-2 agents that show apartments. They typically avoid maintaining apartments for existing tenants, so that disgruntled tenants leave. This allows them to renovate vacant apartments and ramp up the prices past market value. So, if you happen to find one of their cheap apartment listings, then beware because there is likely something very wrong with it for them not to renovate it. Be sure to ask why it is cheap, thoroughly examine the unit, ask the neighbors, and be prepared for disappointment. One of their tricks is to claim that an apartment is renovated, but if you examine the unit closely, you may find that they just threw a coat of paint over a patched-up wall. After living in one of Jasco's properties for over 3 years, there are 3 things I can attest to in order of my experience with them: 1. Their $125 - $200 application is a rip-off and illegal. Application fees should range between $30-50 at best. Legally, application fees are not supposed to be used as a form of revenue, but they do it anyway. 2. They are responsive and cordial until you sign the lease. Afterward, when you have concerns or requests for repairs, if they aren't something that your super can easily fix, then you will either end up waiting months for the repair or the request will be ignored. 3. They have an internal policy to reject all transfer requests. They are more concerned with moving in new tenants than they are with accommodating existing ones. This goes back to my first statement about them preferring to have tenants leave so they can jack up the rent. For example, I requested to transfer to a bigger unit numerous times and the one time I got a response they offered an apartment that was so overpriced they couldn't offload in the open market. As for the staff, none of them are on your side: Joanne Carr is harsh and unhelpful to leasees. In the past, she has added illegal fees to bills and feigned ignorance about them when asked, claiming that they are legit. So, if you ever see any miscellaneous fees be sure to verify their legality, then she will immediately remove them once you prove you're right. Lisa Alicea is only nice at first. Her job is to give you a false sense of security like Jasco is going to take care of you. But, after you sign the lease, she will never respond to you about anything ever again. Ceni Llaveshi is normally nonresponsive and reluctant to approve any repairs that cost money - he has absolutely no sympathy for tenants or their living conditions. He ignores most maintenance requests unless they impact the building, like electrical or fire hazards. So, be ready to file reports with the state, it's the only way to get him to approve the most necessary and reasonable repairs. The bottom line is that Jasco isn't big on customer service. They won't care if there is a leak in the apartment, a crack in the wall, hazardous peeling paint, or anything else that could be categorized as "sub-standard" housing conditions. If it's not a problem that impacts a majority of tenants or the building itself, then you are often on your own. Overall, it's not the worst management company that I've come across, but it is not the best or even close to good - it is almost barely decent. They do the bare minimum to avoid legal problems and nothing more. Jasco should be on the bottom of your list if you want a "good" property management company. read more

See all

Although Wayne was amazing and Lisa was nice, their rental perimeters were suspect at best. They seemed to mix and match how they judge an application with questionable reasoning. Plus, it cost us $230 to apply as we had to physically drop a cashiers check/money order while we were out of the country ($195 app fee)...very expensive app fee and no ways to provide payment via a more modern channel... read more

Terrible management company. Practically slum lords. Manager don't even know how to their job. They won't repair anything. Apartment are never up to code not even when the indirections come they wait last minute to fix anything and it's such a poor the inspector had to yell at the repair crew when he came by for a review. Ceni will deny any repair that is costly at the cost of your health and safety. Aliza Rodriguez is a non existent manager who doesn't even know how to maintain a property. Will ignore all texts, email and calls when it s come to repair but miss that rent and they will hound like dogs. You're better going with any other management company. Most building don't have supers so the temp super they have don't have time to actually clean. read more

This company stinks. They stole my money and when I called for a month to find my money they said I was bullying them. Never never try to rent from these people. It is a joke how they work and there properties are really crummy!!!!!!!!!!!!!!!!!!! They better find my money or small claims COURT is my next stop. Stop --Dont Rent Their Crappy Properties. Who is the Bully???????????? read more

I have been in my apartment for a little over 2 weeks now, so i may be jumping the gun with this review, but none the less, my experience with Jasco thus far has been rather pleasant! From the initial viewing to the application process, communication/lease signing was very clear and organized. Yes, the application fee is steep, but id much rather pay a $200 app fee opposed to a 1 months brokers fee. Call me crazy! Speaking specifically for 88 Van Reypen Street, the super Alex is beyond heaven sent. Seriously, this guy needs a massive raise. Immediately came up to my unit after i moved in to introduce himself, and has since been dropping off my packages to my apartment! He even offered to take my empty moving boxes down to the basement. Above and beyond is an understatement! Not only that, but he keeps the building really clean, especially the basement. Cant say enough positive things about Alex, you'll be in the BEST hands with him as your super! And to just touch a bit on the property management side, I see a TON of "not so nice" comments about Ceni, however, upon moving in, I noticed a....shall we say....pest issue. But it looks like we caught it early! (Ive lived in NYC for the past 9 years, so I'm no stranger to a few pets now and then. If you expect to live in a pre war building and not see a pest or two, you're living in la-la land) I contacted ceni and left a voicemail and he immediately called me back in addition to the asst prop manager reaching out to me via email. Keep in mind, this was on the Monday before Thanksgiving, so I fully expected my issue to be addressed after the holiday, but nope, Ceni called me back right away, profusely apologized and got to work on rectifying the issue. Even said he hoped this didn't ruin my time at home with my family! Im a real estate agent in NYC and deal with countless landlords and management companies, and believe me, ive seen some TRUE SLUMLORDS. It can be tough for a smaller management company to keep every single tenant happy, and from what ive experienced so far, i think Jasco is doing their best. Im not sure if after so many bad reviews, theyve kinda honed in on their people skills, but so far, I'm really pleased with Jasco and it's employees. Again, im a newbie tenant so could just be beginners luck, but felt compelled to share my experience either way! read more

Worst management to live in. I live in 88 Van Reypen Street, they don't have any security cameras working. People in this building stole your amazon parcels and management does not do anything to tight the security. Their all properties have same problem, with no security boxes for parcel and Inside apartments things are not working properly. read more

Roaches and mice everywhere. Rats by the garbage. They take a long time to make a repair. But you can always count on the rent being raised every year. read more

The worst property management company I have ever dealt with in my 20 years of real estate investment. it takes months of follow up to get any repairs addressed. They are so unprofessional. I had a section of my floors damaged and after months of follow up they send me a vendor to patch up area with totally different flooring and tell me that's my only option. I pay over $650 a month in maintenance fees to be disrespected by a bunch of arrogant, unprofessional idiots. read more

Jasco took over my apartment building last year, and things have gone steadily downhill ever since. They have no interest in making repairs and maintaining the property, just collecting and raising rent. Trash and recyclables are allowed to pile up uncovered, which led to the roach and mouse issues I now have. The only time they make any effort to clean or make repairs is when there's an upcoming housing inspection. They tell you to call the office if you have any issues, and you can call all you like, but expect no response or an extremely delayed one, and when they actually make a repair, expect it to be half-assed. All their employees make it a point of being rude and uncooperative. If you are considering moving into a property managed by Jasco, please reconsider. They are the absolute WORST. Don't let any of these fake 5-star reviews fool you. read more

I called the management office to complain about the door entrance key lock was defective, only to be asked a billion questions "why and what was I doing in the foyer." I told her that tenants are being trapped inside the foyer and using the alleyway to enter the building. I finally called the Neighborhood response. In 30 minutes, the locksmith was working on the key entrance lock. read more

If i could choose 0 stars, I would. LITERAL WORST PROPERTY MANAGEMENT COMPANY I HAVE EVER DEALT WITH. THEY SCREEN THEIR PHONE CALLS AND NEVER RETURN CALLS. HARD TO GET THEM TO EVEN REPLY TO AN EMAIL. Was dealing with Ron Starsic about lack of heating in the apt, who then left the company, so I had to start all over with a new person, Cathy Hurwitz, who is no better. I've had to show up at the office to be able to talk to anyone and this was when I was dealing with NO HEAT. The only people that I have had the pleasure of dealing with there is Madian Hernandez and Mildred Fonseca but unfortunately they are not in charge of my building. read more

Just listen to all the bad reviews. I had a showing for an apartment and the apartment literally had a mouse in the closet. No further comment to be made. read more

a month ago ROACHES && MICE everywhere... I've been renting with them for two years now and never got my doorbell setup. I called various times and Rina the front desk receptionist is very rude/sarcastic she promised me someone would give me a call. Also, Joanne Carr sounds like and old grump and is very unhelpful and quick to get off the phone and not explain things clearly! Obviously these people are UNDER QUALIFIED WITH A POOR EDUCATION more than likely are under paid and it definitely shows in their behavior. Worst property management company I've ever dealt with. I do not recommend anyone to rent with them!!! My super Arturo is a sweetheart though very helpful and kind man! I'm actually surprised these women haven't gotten pouched in the face yet.. read more

I've really had a good experience leasing via Jasco. Their staff are highly responsive and move fast, and they do a pretty solid job of renovating their properties so that they are modern and well-equipped on the inside. The units we saw seemed to have consistently modern appliances, renovations, and good amenities. On the other hand, a lot of their places look very similar! (Stainless steel appliances, dark wood floors, same paint colors, etc. - not really a problem but worth mentioning) Lisa on their sales team was very helpful and patient in helping us identify a great rental, and although they are big, they seem pretty organized overall. For a large management company, I was impressed by their responsiveness, professionalism, and service so far. read more

I am a Retired widow with a provable income of $5500 per month, however, I was refused an apartment that was only $1,170 per month . They stated that their criteria was 3x the rental to qualify, which I surpassed. They asked me to provide bank statements of 3 months which showed constant deposits. I complied and my income showed 5x the rent. However, I was denied and was told that they could only accept my Social Security income which would qualify me to rent an apartment for $500 per month. And although I have over $350K in assets, and over $30,000 in cash on hand, they said they do not count that. How does a Retired person such as myself is supposed to qualify with these terms. They also never looked at my Credit Report they said it did not matter. I want to file a formal complaint with the NJ Board of Realtors. I feel I was a victim of discrimination and misrepresentation. read more

I have leased an apt with Jasco Co. I am mortified that the property mgt did not inspect the place prior to moving in. The place was presented to us without electricity x2, so the place looked pristine. One time prior to moving in, I see waterbugs on the kitchen countertops and had reported it so I assumed it was taken cared of. The day I went to start bringing my stuff, opened the kitchen cabinets, ref, closets; it was full of cockroach, feces and larvae. I tell the property mgr, It was addressed but on the day im supposed to be moving in and blames me for taking the key early on, tells me that cleaning ppl will clean only the kitchen..... I pleaded for the closets but that didnt happen. Its dissappointing, unacceptable and very unprofessional. read more

I physically moved out of 68 Magnolia 3 weeks ago because my lease in my new place was starting I couldn't wait to get out of 68. I came back to the apartment today to do some cleaning and get it in order before I officially gave the keys up, and I discovered that somebody had explosive diarrhea in the hallway. While most of my neighbors were good people, it became increasingly clear that 68 Magnolia was home to some seriously shady tenants who were stealing people's mail. I didn't think building security was so bad that either a tenant or a homeless person who wandered in would decide to use the hallway as a toilet. I think that this is the final straw with the universe telling me moving out of this building was a good idea. read more

Kudos to much improvement in bldg management mostly thanks to engagement by vibrant ownership looking to capitalize on upcoming increase in property values in this amazing town. This is a very solid building with wide hallway and lobby. Recently completed facelift is a push to continued improvements. New Board members working with new Bldg Manager. read more

See all

Literally the worst property management company I have ever dealt with. There's a vermin issue, and I have not seen an exterminator all year even after multiple complaints. There's a huge hole in my ceiling from a leak that was never fixed. And Joann Carr is NOT pleasant to deal with at all. She's unprofessional and always has an attitude, as if me asking her to do her job is an inconvenience. I probably will have to take them to court for my security deposit. Apparently they want me to abide by terms of an expired lease. Avoid them at all cost, or it may cost you. read more

Jasco Management - Hole in ceiling - Property Management Near Me - Jersey City, New Jersey

RUDE, NASTY ATTITUDES and POOR customer service skills I've ever experienced! Can you believe I got literally yelled at for making sure that they received my rent via mail because the money wasn't withdrawn from my account yet? Like really? I kindly let this whoever I was talking to on the phone that she was extremely rude and I hung up on her. Literally ruined my day read more

If I could give this office a minus five I would do it. I had an inconceivable issue in my apartment regarding a garbage bag left in my front door by the superintendent (wilson). This was the bright idea he came up with to teach my pregnant wife not to leave any garbage bags on the garbage room floor (even when ALL the barrels were full to the top and there were all kinds of garbage bags all over the place). I called this "office" for filing a formal complaint and the secretary took care of this case telling me that this was my wife's fault and it was a good action by the superintendent because he was "setting the example". She also said this was nothing personal, meaning that this is just part of the regular practices put to action by the administration itself and not an aislated case of brutality, lack of manners and incompetence by the superintendent. I told her that at least they should have a sign, telling people what to do in case the containers are full, she said they wouldn't do that because "people don't have any common sense". At the end of the day she did nothing but to try to explain me why we did wrong but the superintendent did good leaving the same bag on a worst spot. Disgusting service. read more

Final update. After 3 years I moved out of that apartment it began falling apart and the super stopped helping with fixing water damage. Mushrooms started growing from the ceiling. Not and exaggeration There was no maintenance so it felt like I was living in an abandoned apartment. Stayed with the same management company because I found a larger apt that I love that they also manage. Was a headache to do a transfer since they rarely pick up the phone or call back but I had no problem hounding them till I was able to get the apt. So far I love the new place. read more

This is by far the worst real estate company I've ever dealt with. They never fix any problems with there apartments, they never pick up when you call, and they never call back. Also be wary because if something is wrong they will try and make you pay for it. They even like to send out threatening letters of eviction for issues that we as tenants have no control over. read more

We got approved to rent a unit, and we were so happy until the company decided to cancel on us. Had everything set up for our move in date too. They claim they cancelled because we didn't give them the deposit in time. BULLSHIT!! The application clearly states that we had 5 days to turn it in. We are currently on day 4 waiting for the bank to clear a cashier's check because the company requested a cashier's check. They clearly do not understand that a large cashier's check can take several days to clear. Lisa Alicea, Maria Rivera, and the president of their company are now unresponsive and yet they promised to refund our application fee. Never doing business with this sucky ass company again and I recommend that no one else does as well. read more

I disagree with all of these reviews. I have lived in a Jasco Management building for over a year now, my neighbors are great, the building manager keeps the place clean and overall I am happy. Sure, the laundry room could use some cleaning and the carpets in the hallways are very outdated but for the most part (and for the very reasonable rent) I am very happy with the service. We had a fly problem at change of seasons in the basement laundry room that they fixed ASAP. I had a hot water problem that was also fixed ASAP. so I hope those reading these reviews know that over in Jersey City/Hamilton Park I have had no real issues (knock on wood) read more

I've heard nothing but horror stories about JASCO from residents in my building who were around when they managed our property. It's evident that they invested little in repairing and maintaining the building. As a result, we've weathered multiple assessments and maintenance increases since I've been here just to build up enough reserves to take care of some of the items that had been neglected by JASCO for years. Unfortunately, they still own a few units in the building, one of which they've allowed to decline to such deplorable conditions, seeing pictures would make your skin crawl. We only know this because we insisted action be taken due to the smell emanating from the unit. If your building is managed by JASCO, please urge your board to consider another management company ASAP, otherwise question anything they suggest and make sure financials are being reviewed carefully to ensure they are working in the best interest of the building and it's residents. My dealings with them, especially Jeff W., have suggested he is only about making a buck and cares nothing for people. read more

If I could give 0 stars I would. This is a horrible company. Every building I have lived in has roaches and /mice. Lived in 2 locations in jersey city. And I called the emergency line and the rep was so rude! I'd never live under jasco. AVOID AVOId AVOID! Careless landlords and CENI who is the owner cannot give any shits about the tenant or the tenant needs read more

Avoid any buildings linked to this management company. They are positively horrible and completely nonresponsive. They don't know what is going on, they don't communicate, they don't tell you anything, and any repairs they do are shoddy and cheap. Literally run the other way before buying or renting in a building they manage unless you want constant grief for your entire stay. read more

We moved into 181 Erie on November 2017. First rodent issue reported on December 18, 2017 (animal trapped in wall). Issue was never addressed. Starting February 6th 2018 - we have mice in kitchen - reported to management and scheduled exterminator. Super caught one mouse and then decided to cancel the extermination visit because he thought everything was fine. It's now March 23, 2018 - we have seen MULTIPLE mice in the past month and now have ANOTHER animal trapped in a wall space in our apartment. Management never answers phone calls. Super will not properly patch holes. Also, the garbage chute is broken and super said management will not repair it - which means trash is sitting in the chute next to our unit. Super then told us that we are the only unit with rodent issues. Exterminator (accidentally!) told us that there are several units in the building with rodent issues. Somehow, I've managed to live for 36 years without EVER having rodent issues in an apartment building. I lived in the heart of Chinatown and never saw or heard anything crawling around. It's not us - it's you, JASCO! The laundry machines never work and there's no change machine in the building. the super said they are planning to put garbage bins outside of the garage - so be on the lookout Jersey City - JASCO is planning to share their rodents with the entire neighborhood! read more

I don't know if I got lucky or what, based on these negative reviews, but my experience with these folks has been entirely positive. My girlfriend rented from them and found a well priced studio. No broker-fees. Now we're moving in together and despite my girlfriend having one more month left on her current lease, they're letting us roll it over with no penalty. Lisa in the leasing department has been extremely helpful, answers all of her emails promptly, giving thorough answers. And she helped us find a place matching our exact criteria. So like I said, maybe I got lucky, but two years in a row, these guys have come through for my girlfriend and I. read more

Do not rent with them. They are extremely non-responsive and rude. It took me weeks before I was able to reach a specific agent, Lisa, who I reached out to because I interested in a particular unit and I was told to reach out to her. She finally responded to an email and told me to go ahead and fill out the app and that the app would be processed once the unit is vacant. Couple of days went by and I didn't hear from her. I emailed to follow up. She responds and tells me that the unit is now all of a sudden being renovated and that it will take months before she can rent it out. That was it. Completely dismissed me and didn't even bother to inquire about whether or not I would wait for it to be available or see if I would be interested in another unit. I emailed her back and asked about a time frame, price quote. Its been weeks and she has yet to respond. I called the office, left messages and nothing. Not good customer service at all. read more

This company has been the absolute worst company to rent an apartment from. They do NOT call you back, they don't do any up keep of their buildings and they don't notify you if there are any changes about to happen. I am moving out at the end of my lease and making sure I never move into one of their buildings again. read more

My mother is 62 years old and she has lived in this building for over 5 years and the things she has put up with is absolutely illegal and completely sad. She has dealt with her bathroom ceiling caving in due to water damage and it took weeks before they fixed it, her oven hasn't worked for years, more recently she has had no hot water for months!!!! Not to mention the mice infestation! I tried numerous times to have her report Jasco Management group and she refuses. She pays her rent on time each and every month and has to come to my house to take a shower. It is completely unacceptable for anyone to live in these conditions. The building in Jersey City should be closed, I'm sure the health inspectors would agree that the living conditions are unacceptable especially since they collect rent every month from their tenants. Please do not let Jasco Management continue to take advantage of the people and have them live in uninhabited conditions. It is winter and my mother will be moving out to live with me as I WILL NOT ALLOW HER TO GIVE ANYMORE MONEY TO THIS HORRIBLE COMPANY!!!!! read more

Jasco Management is the absentee landlord of 181 Erie Street, Jersey City rental property. Jasco manages distressed real estate for building owners and institutional investors who fear bankruptcy on properties located throughout New Jersey and New York. Jasco attempts to maximize profit by minimizing spending on property maintenance, often in deteriorating buildings such as 181 Erie Street, Jersey City. Jasco slumlords charge higher rents, and break rental laws false advertising amenities such as air conditioning, no pet policy, smoke free, high speed internet and safe controlled access to the building. In order to keep operating costs from exceeding expenditures Jasco deprives tenants of even substandard accommodations such as lead free paint and piping, sewer gas from the drain line escaping from toilet, containing methane and bacteria, mice, roaches, black mold, lack of garbage removal, disclosure of recent death occurring in the rental units and safety from criminal activity. Recent gas leaks, fire in laundry room and persistent water shut-offs are all documented. Tenants suffer tremendously from unsafe conditions including stolen packages, garage break-ins, holes in walls from pests, overflowing garbage chutes, exposed lighting wires on the filthy courtyards grounds, smoking in the stairwells. When tenants petition this landlord alerting dangerous conditions they are met with either non response from owners, The Weingarten Group, or collections managers threatening legal action. Jersey City Housing Authority, Jersey City Politicians, NJCDC and US EPA must take notice. Tenant lawyers and local news organizations would both enjoy opportunities. read more

i have been living in my apartment thru jasco management for about 3 years (21 to 24). If your reading this believe me, you don't want to get an apartment thru these people. Joanne Carr is the rudest, most unprofessional individual i have ever came across. I spoke to her about three times before the year was over. asking her "how can i go about leaving to another apartment." "what do you guys need me to do" Joanne Carr told me i needed to give a notarized letter stating that i am leaving the apartment and that she needed it by the 1st of January. I gave them the letter Dec 28th. Before giving them the letter i called Joanne AGAIN asking her do i need to pay rent for the month that i am leaving, she said. "If you decide not to pay your rent than we'll have no choice but to take it out of your security deposit." (i was fine with that) So i didn't pay it. I'm in the middle of moving my things already. But when i get to my building after work i see this stapled paper TAPED ON THE OUTSIDE OF THE BUILDING saying how their taking me to court due to non payment. So, i hope you see where the problem started. If i wasn't allowed to not pay the rent the final month Joanne shouldn't have said what she said to me. Overall this is a bad company. i wouldn't suggest going thru them. read more