When I first toured Vitality Living Hudson, I was convinced I had found the right place for my…read moremother. The facility is beautiful, welcoming, and the staff I met seemed caring, professional, and genuinely invested in residents. I left feeling relieved and hopeful during an incredibly stressful time. Unfortunately, everything fell apart after I paid the deposit. Communication became nearly nonexistent. Days would go by without updates, and the assessment I was told would take place never happened. Instead, the assessor, Bernice, apparently contacted my mother's rehabilitation facility and asked the social worker for her cognitive score. According to the social worker, when she provided the information, Bernice's response was simply that my mother "seemed like a better fit for Memory Care." What makes this especially frustrating is that the rehab social worker specifically stated that my mother was relatively independent, was not a flight risk, did not require personal care assistance, and primarily needed medication management. No one from Vitality ever called me to discuss concerns, ask questions, or explain, or even tell me their decision! In fact, I learned that my mother had been declined only when the rehab social worker called to provide my mother's discharge date and asked where she should be discharged. When I explained that I was waiting for Vitality Hudson to complete its assessment, she informed me that Vitality had already declined my mother. Imagine the panic and anxiety of learning, from a third party, that I needed to start the entire assisted living search over again--from 1,500 miles away--with only one week's notice before my mother's discharge. I immediately left a voicemail for Kyle, the sales representative I had been working with. Throughout the process, he seemed kind, responsive, and competent. However, four days have passed since that message, and I still have not heard from anyone at Vitality. What saddens me most is not that Vitality determined they were not the right fit for my mother. That is their decision to make. What is disappointing is the complete lack of communication, follow-through, and basic courtesy during an already difficult family situation. If someone as persistent and organized as I am can fall through the cracks, I worry about what might happen to a vulnerable loved one in their care. Sometimes blessings come in unexpected ways.

Words cannot express my appreciation and heartfelt thanks to the amazing staff at Vitality Living…read moreHudson. We moved our mother to the facility (then, Windsor Woods) in July of 2020 and she remained for 4.5 years. I visited frequently, usually for several hours each visit. I highly valued the facility, itself, and actually witnessed a compete building remodel of the common areas in the summer of 2023. The daily activities, food, and services offered were beyond expectation. The staff, of course, is the key to any successful business, particularly elderly care facilities. Over the past 4.5 years, I met and truly cherished a plethora of amazing people, on staff. Med Tech Annie Lambert was beloved by Mom and truly went above-and-beyond her job description and duties in caring for her. She is priceless and will be sorely missed. Director of Wellness Bernice S. was the consummate professional that was always thorough, thoughtful, responsive, understanding and reliable. Bernice is the cornerstone of the community. Wellness Supervisor Lisa L. was so appreciated for her thoughtfulness, attention-to-detail, responsiveness, and could be relied upon to answer any and all questions. Both Bernice and Lisa maintained continual communication with me regarding Mom's health, medication, general well-being, and more. Staff members that made an enormous positive impact on me in their level of kindness, professionalism, generosity, empathy and personalized attention include Med Tech MaryEllen H., LPN Kai, Activities Director Johnathon T., Driver Kenneth, Cook Kim, Housekeeper Linda, Concierge Lee, Concierge Lynn, Community Business Director Terri C.S., and, of course, Executive Director Lara K. Thank you all. The facility and amazing group of employees were truly a blessing and I highly recommend Vitality Living Hudson.

Very caring staff. Melissa Wood, hardest working,caring med tech and truly a good person.read more

To move things along…read more We had no problems with the staff, medical or otherwise. They were all polite and courteous. Took care to know our names. That's impressive, large numbers of families. However, the 3 represents the greed, the bait and switch tactics and sheer temerity to even make the claim, they've claimed. Originally, when we first visited, the apartment was beautiful. Greatly updated, and pristine. Problem for Mom, was she preferred the ground floor. Our tour guide , whose name I can't recall, said they had a ground floor, but it hadn't yet been updated. We arrived at the next apartment, and it most certainly was NOT updated. This had high traffic carpeting. Updated rooms had faux wooden floors. One thing you could not miss in this particular apartment, was the huge brown stain in the middle of the living room. The tour guide said they would replace the rug before Mom moved in, but Mom, said to leave it, she preferred carpeting. So, Mom moves in, puts a coffee table over the stain until they clean it. Which they tried, but this stain had been there a while. Fast forward. Mom's needs moved to an ALF, assisted living facility. She's not even in Embassy one year, but , no problem. They understand this had. Mom moves out. A few months after leaving Embassy, Mom gets a bill from Embassy. She has to pay for a new carpet because her dog or cat left urine. $1500.00 from her, for a carpet they were going to replace, anyway. They are doing everything they can, in accounts receivable, to shave a few bucks off their expenses by hitting up an 87 year old widow, with cognitive impairment, for a carpet that was filthy to start, and was going to be replaced, anyway. No, and no. Allan Love

A difficult decision became wonderfully easy when we found Spring Oaks! From our very first visit…read morewe knew this place was different, very different. My fiancée's Mother was living in Tampa. She's a smart and witty woman, who raised a beautiful daughter! Our path in life includes ensuring Mom is happy and safe. We needed to find a caring and nurturing home closer to us, in Brooksville. By comparing the facility Mom was leaving and by our own previous combined experiences we knew exactly what to look for and what to expect. The day we were welcomed into Spring Oaks was a day we'll never forget! First, and foremost, is the incredible group of folks that make up the Spring Oaks family of employees. They embody all of the traits that any care givers should strive to attain. The continuous displays of sympathy and attention we witness are genuine and sincere. This includes not just the care staff but also the administrative and ancillary staff. To say the staff of Spring Oaks loves their residents is a huge understatement! Mom absolutely LOVES her new home and her new friends. We love that she is not just sleeping the day away or taking up space in a corner. Every day there are a variety of planned activities to keep the residents moving, thinking and laughing. With a piano in the main lobby, we never know who might take up tickling the ivories! As the music begins, the crowd grows and the voices lift in harmony! We LOVE singing along. Mom's favorite activity is Bingo!, of which she brags about her winning prowess. Another point I must discuss? The food. Not what you'd expect for an 'institutional' setting. The residents enjoy their meals in an informal dining room, seated at a table with three of their friends. The kitchen prepares a diverse variety of cuisine, including daily soups, main dishes and desserts. On holidays they prepare traditional fare, too. We know because we've tasted some amazing Corned Beef on St Patrick's Day and complete turkey dinners at Thanksgiving, for example. The staff always invites us to dine if we'd care to, not just for special occasions. As I am writing this review, I've found it more challenging than usual to translate my thoughts and feelings onto blank screen. Entrusting strangers with a loved one's care can be a daunting task. In so many instances there may be feelings of settling, of helplessness or even guilt. These are normal reactions typically, as we must walk away, virtually turning our backs on those who may have raised us and were there for us. BUT, my delightful conundrum is that I/we have NONE of those feelings about Spring Oaks and Mom being a part of that beautiful family. We, and she, feel the love and care each moment of every day. WE are wonderfully WOW'd!

My Mother arrived at Spring Oaks 6 short months ago. Before arriving, she lived a private home…read moreassisted living. My mother couldn't stand and needed lots of help with everyday tasks. She had been diagnoses with the onset of dementia and was told she would probably not get better. The staff at Spring Oaks are wonderful! And the change in my Mother in 6 short months is a miracle! She can walk, she can now dress and feed herself. I wish I could show you a before and after picture, so you can see the return of my Mom. She loves it at Spring Oaks. She has lots friends and keeps busy doing activities. Her mental condition has remarkably improved. I credit a lot of this miracle to the staff and people at Spring Oaks. The people that work there care. They are friendly and have treated my mom with love and respect. They pushed my Mom to get involved with activities and engaged with her like family. My Mom now calls Spring Oaks "Home". When I took my mom to Spring Oaks I trusted them to care of her...they did way more than that.

Thank goodness for the Olive Branch. I had been searching for the perfect place for my loved one…read more The Olive Branch was it. The owners actually work at the facility with other staff. They are all so compassionate and treat the residents like family. Facility is always clean. My loved one says the meals are restaurant quality. Could not be more pleased with choosing The Olive Branch. I highly recommend.

As a licensed Speech/Language Pathologist I recommend the Olive Branch as my go to ALF. The…read morefacility has a large staff to resident ratio to assist in ADL's. It has a fresh, clean and cheerful home like environment that offers scheduled activities to encourage socialization of residents'. The dining experience is extraordinary with healthy, tasty home cooked southern meals. In addition the officials from long-term care (State and Ombudsmen) can verify this facility has no citations. This is a rare thing I find in my profession. Thus, without any reservation I would recommend the Olive Branch for a family member.

My friend has been in and out of Oak Hill Hospital and Tampa General. They put them in a couple of…read moredifferent nursing homes that didn't take very good care of him. Now he's at Windsor Woods and they're taking good care of them and they're giving him the physical therapy that he needs so he'll be able to go home. The nurses are nice so is the rest of the staff. They even let people go outside that are patient and have a cigarette if they'd like to. I mean a lot of these people are very elderly and if they decide they'd like to smoke, then let them. This is a nice place.

This rehab center is horrible. the food is disgusting, the nurses are rude and the assistants don't…read morecare. The administration personnel lie to patients about their stay and invoices. I would NEVER recommend anyone to stay there, NEVER. They have separate remotes for everything. the lights on one, the TV is on another, and the nurse call bell is on another. This is clearly a 1-star facility. Don't send your family member there!

Our Aunt lived here for many years. We found (most) of the staff to be very caring & helpful…read morepeople. We were especially helped by Vinnie Salvato who helped us extensively while moving our Aunt out of the facility.

I'm sorry but I have to give my real experience with The Grande complex. For me the apartment was…read moretoo small that's the start. Second, when you leave you have to wait 5 months to get paid your security money. I Third, never was late or gave them any problems. Here how I feel, if you have management changes that has nothing to do with your security. Talking about management had to freeze their accounts until they change management. Most security are paid in 30 days. But no I've been waiting since March to get my refund with no return yet. Something is going on because they have change management 3 times since I've lived there in 2 Year's. I feel that is so disrespectful to the tenants. Your tenants comes first, especially the one who actually are doing g the right things while living there.

I find it strange this listing used to have reviews and now they're all gone…read more My mom is here and there are several things that concern me about this place; starting with the constant turnover of their staff. I live out of state and have a weekly call set up to FaceTime with my mom. I usually figure out that the staff has again left when I can't get through to my mom. If you want a true representation of the quality check out glassdoor reviews the staff gives. Sounds like over worked and under staffed. There's definitely a problem with losing personal items here. I understand it to a degree, memory patients can be kleptomaniacs; however, when we write her name in permanent marker in all her pants, I'm not quite sure how all my mother's pants (clothes) disappear, not to be found. I noticed others also having the same problem when I was visiting. Where are their clothes going staff?!? It's not an easy job, one of the most difficult, so staff up appropriately and treat your staff well. I've seen great staff come and go over and over and my mom's only been there 10 months

A PERFECT FIT FOR MY MOM... I am very protective of my mom. As her health rapidly declined and…read moreled her down the road to dementia, I had to accept the fact that her daily living needs were more than I could handle on my own. This in itself was a difficult reality to face. As I researched potential memory care communities, I had unwavering standards: a loving, attentive staff who would appreciate my mom's personality and sense of humor; the ability to provide outstanding medical care; and exceptional food service that my mom would look forward to eating on a daily basis. Fortunately for our family, the Villas have continued to meet the standard we have set. Whenever I have had a concern or a question, no matter how trivial, they welcome the opportunity to dialog. Whenever I visit with my mom, regardless of the time of day or night, I am welcomed and addressed by name. The only thing I wish the Villas had is a larger outdoor patio area for the residents.