Dr. Joe and His Staff is Absolutely AS GOOD AS IT GETS!! Amazing, Superior Care, This Is Not Only A…read moreDentist Who Cares About His Patient, His Staff Does As Well, I would Highly Recommend Lakeland Hills Dental To Everyone.

Very pleasant atmosphere, I have taken my daughter for several years now. She enjoys the child…read morefriendly environment and doesn't mind going back. Always professional and offers a variety of services. Even my Father-in-law has visited for his complex dental work. This dentist does complex dental procedures and handles emergencies.

I ended up coming to this office after my awesome dentist retired. My wife chose it based on online…read morereviews. Dr. R. struck me as a bit of an oddball when I first met him--almost overly cheerful. Over time, though, that demeanor seemed to fade. I never felt like my dental needs were truly being addressed; it often felt more like my teeth were being prepped for future repairs. Then came a visit where he told me I needed a root canal on a healthy tooth. At the time, I didn't question his opinion, but I had my doubts. My understanding is that root canals are typically necessary when a tooth is significantly compromised. At my most recent visit, a molar cracked, and I immediately had that sinking feeling: "root canal." I was right. When I told him I wasn't on board, he simply stood there tapping his foot, waiting for me to give in. I told him I would be seeking a second opinion--and that's exactly what I did. My new dentist confirmed that a root canal was not necessary, as the tooth was still healthy. Unfortunately, that experience caused me to lose all trust.

Never again! They accepted my dental insurance which is one of the best then years later claimed…read morethe insurance company had and audit and said I was not covered at the time, even though I was and the dentist's office will not even set an appointment unless they first verify your insurance coverage. Then tried to send me a bill for it!! AVOID THEM!!

Needs zero stars. The worst dental experience of my life. The rabid dental assistant should find…read moreanother occupation, perhaps shucking oysters. Very rough, and when you complain, she calls the dentist in to give you more anesthetic. Took days to wear off. Called me at home screaming at me for not wanting to get crown done after oral surgeon told me not to do it. Not sure if they work on commission. Had a tooth go bad and was in horrible pain. She wouldn't ask dentist for pain med as it was too big a hassle. Let me go to the ER instead. He might be ok with a different asst, but she seems to run the place. Do yourself a favor and go anywhere else.

Its a shame i didn't even get to my appointment. In the middle of filling out new patient forms I…read morehear a voice saying "come with me my friend" I look up and see a finger pointed towards me and telling me "not you!" Alright, whatever. I went back to filling them out and the receptionist asks me for my insurance card. Being military Tri-Care does not have dental cards. They use our ID numbers to process. She proceeded to tell me they are unable to process me without it. I shared that that wasn't true. "Excuse me?" with a very thick attitude. I repeated myself but couldn't explain further because i was being told "well let me just get my manager for you" How would one want to be seen at a place where they don't want to even help you before you see the doctor? No thank you.

Amazing dentist and staff! I have been looking for a new dentist for quite some time and I feel…read morelike I found a great one! I am very pleased with the quality service I received. All of my dental needs were taken care of and all of my questions answered. Thank you for making my dental experience one that I will definitely recommend to others!

This is the best Dentist and the best Dental hygienist staff Ever. I just had a tooth break off…read moreand they got me in the week I called. I cannot tell that the tooth was ever repaired. Dr Jankowski is meticulous and I trust him with any dental issue I will experience in the future. His staff is outstanding! I'm 72 and this practice is the best Dental experience in my lifetime. I had a front tooth crack last year. He crowned both and you can't tell they aren't the original teeth. Amazing Dentist. I gave them 5 stars because 100 is not an option below!!!

I cannot say enough good things about this practice. Everyone is friendly and caring and they go…read moreabove and beyond to make sure you are comfortable and at ease. Dr. Ann is wonderful at administering injections and the fact that they have massaging dental chairs, emotional support dogs and personalized music choices just takes it to the next level. There's no judgement from staff and the availability of payment plans eases extreme financial burdens. I was scared to find a new dentist when mine retired, but I am sure I found the right place. I highly recommend this office.

This place has a lot going for it except for one thing. The front desk employee Sally is the worst…read moreto represent this dental office. Let me tell you that she does not know how to speak with customers. People that pays her salary by keeping the dental office in business. She is rude and very unprofessional. She will talk down to you. She thinks she is above you. There is a review on here by Nancy. It was five years ago and seems Sally has not changed.

To put it succinctly - my son went to Aspen Dental O'Fallon for a chip in his tooth. Three hours…read morelater he came out with an estimate for $4k (with insurance), a tooth cleaning he didn't go in for and pressed to book a follow up polishing which he was told he needed to book and was included in the cleaning (unnecessary/no health benefit and actually costs a further $102, so not actually included). Ultimately they appear to have discussed everything but the tooth he expressly booked the appointment consult to treat. As they said he needed a root canal, to have his wisdom teeth removed and an assortment of other work. All totaling $8k without insurance and $4k with. Reminder he went in for a chipped tooth consult. They then pressed him on booking these procedures, both through them and referrals to other clinics, and signing him up for financing. High pressure sales and the dentist (who came off as more salesman than practitioner in bedside manner) ultimately lost interest when he said he would consider the recommendation for all these additional procedures and didn't "sign here!" We are finding another dentist who actually will provide care and am now unfortunately keeping a keen eye on what they actually file to my insurance to make sure they bill precisely what we have on the itemized statement. He is as well keeping an eye on his bank account. If I could give negative stars I would.

I tried to get in as a new patient and I had confirmed my appointment online through THEIR link and…read moreconfirmed on their automated portal. I even updated my insurance information online as they requested. The next day was a Friday and they called me while I was working (so I couldn't answer the phone), I couldn't even check my messages until 1:00 yet they gave me an ultimatum that if I didn't call by noon (Friday) they would cancel. I tried called as soon as I could but I didn't get anyone. Then I get a call saying they cancelled my appointment because they didn't get a VERBAL confirmation! So obviously someone was there at the office they just didn't pick up! This was the most ridiculous and frustrating experience I've ever had with a doctor. I am going somewhere else! I do not recommend!

DEFINITELY a 5 star review. As a past employee at…read moreStonefalls. I can assure you Dr.Prane and her assistant Deb they work so fast and precise together. Stephanie and Caroline great hygienist. And who don't love Sara and Danielle They just finished up my husband... 2 days before we moved. Thanks and all my Love Lisa Pedtke

Had the best experience at Stone Falls! Caroline the hygienist is the greatest of all time! She is…read moreso thoughtful, friendly, and attentive and went above and beyond for me! I'm a new patient, but I will be back and cannot wait to see Dr. Prane and Caroline again. Also, the front desk workers are so sweet! Stone Falls is 10/10!