I have been trying to receive my refund that was already issued to Ford of Elizabethton since…read more11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establishment. On 11/12 I visited Ford of Elizabethton in person and waited from 3:38pm to 6:24pm to be told that "they were getting the check", only to be told before close at that point that the person who signs the checks was not there. I was provided a cell phone number for a point of contact who has yet to respond to calls, voicemails, texts or emails. I began reaching out to this person on 11/15 which was the Friday I was told the comp controller would return to sign the checks, otherwise, per the Director of Finance, "none of payroll will be done and we all won't get a check." I have reach out every weekday since 11/15 and no response. If you call the establishment directly and press 4 for finance you will stay on hold until service or a member of sales answers who will place you back on hold until the call disconnects. I then reached out directly to the administrator of the policy that issued the refund. It was verified with me that I did follow the correct procedure for getting my refund and that they had issued it to Ford of Elizabethton on 10/8, and their processing shows completed with funds available to Ford by 11/10. We are now beginning a new week of no response by Ford of Elizabethton. I look forward to hearing back from ANYONE. My information on file was confirmed correct when I was there in person on 11/12.

Just the facts. I took my Ford Transit Connect to Ford of Elizabethton because 2 of my brake…read morecalipers were sticking. The job estimate went from around $600 to $1800 to $3400 by the time I got the vehicle back. The problem was confined entirely to the brakes. No engine problem or no transmission problem. Just brakes!! They got the vehicle in there and then just kept raising the price to gouge me. I am sure they will have some BS response(coverup) but these are the facts. $3400.00 for a brake repair. This dealership is truly an example of "BUYER BEWARE".

They sold me a dangerously rusted out used car that cost me thousands of dollars in repairs. They…read morealso did 9 hard pulls on my credit trying to get me into a higher priced vehicle after I confronted them with the problem. Avoid this company like the plague.

There customer service is horrible. You cannot get a straight answer from anyone. All I hear is we…read moreare under new management. That is not my concern. I had a separate GAP coverage which should have been cancelled in February and I am still paying for it. This is completely unacceptable

I have bought 2 trucks in the last 6 months first one tore up within the first 3 days. They bought…read morethat one back and sold us another one which I unfortunately wrecked 2 days ago and even though the vehicle was totalled, none of the air bags deployed, the ABS brakes did not work and the safety features did not work. We found out through our insurance the truck had been wrecked in 2022 with $30,000 in damage.

10/10 recommend Robert hall at Elizabethton dodge!!!!! I've been struggling to find the perfect…read moretruck for my new driver and with his determination to find us the perfect truck we drove off with all smiles! He truly delivers smiles per gallon around this town. See him for all your car needs to get your smiles too!

One of the best cars I ever bought! Still running to this day with its new owners. Highly…read morerecommended car lot for used cars!

Kory is a liar and a cheat. Wants to hide behind Jesus, all the while taking advantage of young…read morepeople that are just starting out. He sold my son and daughter in law ( who was 8 months pregnant) a car that had a blown head gasket and no wind shield wipers. We know that he knew about these things because he cleaned the snow off the car himself when they picked it up. They had to fix that out of pocket right off the lot. The car has overheated every day and we found duct tape on the valve covers. He patched it long enough to dump it on some kids. Despicable person. He has been given several opportunities to make it right, but refuses to even let them trade it for something else. He should be ashamed of himself. If he really knew Jesus, he wouldn't be able to treat people this way.

If anyone gets a flyer from Grindstaff's Used Cars in Elizabethton and you match three blue cars on…read moreit. There is nothing stating you are not a winner, in fact, it states you are a winner of $2,500 with 1 in 50000 odds until you go to collect it. Then they hand you a pair of cheapest of cheap binoculars and say here is your prize. And yes fine print states only prizes and odds of winning. Nothing more nothing less. The hotline rep tells you to take the mailer to claim prize once verified. I bet a lawsuit would really make them rethink their ways of getting people.

The financing portion was very rushed and I left without knowing what interest rate I'd been given…read moreor what bank financed it. Traven & Ja'Meare were great & Traven was especially helpful in understanding the electronics of the car. I ended up spending more than anticipated for a used car and am hoping I don't develop buyers remorse. Still waiting on the second key fob for the car.

I thought Johnson was just a name, but it's turns out it's a reflection of their whole business!…read moreThey suck Johnson! Bought a car just to find out they didn't leave me with the lug nut key and gave me the run around about it. Told me they'd find a solution and possible mail me one or reimburse me back for buying one. Turns out neither of that was an option and tough cookies for us. The lug nut key is PART of the vehicle in the sale. Not including this is ridiculous and then expecting me to go figure it out on my own is just poor customer service. Failure to take accountability really shows what "Johnson" means in their name. The reviews don't lie. This place blows Johnsons. Avoid it and go somewhere else where they have integrity, honesty, and take accountability for their oopsie's. Oh and it's not just "$25 dollars" It's 50+ to replace that. I should probably talk to my lawyer about this.