'Twas two days after Christmas, My Toyota Corolla was packed down! I was in…read more Jonesborough TN for holiday, quite ready to be heading back to Nashville. But to my dismay as I started up my good ole' 2010, the lights on my dash stayed gleaming some blinking. I frowned at the display! I had to think what to do, even my family here are brand new to town. I have no fine soul to trust or to point the way. So I reluctantly googled the nearest dealership and behold, Johnson City Toyota was a mere 20 minutes away. It was 8:45 am as I called over. A clear, well spoken woman answered the phone and in about 3 min she knew exactly what I needed and also knew to tell me that the service department didn't have an available appointment until 3:30 that day. She sensed my discouragement and told me I could walk in for service and how much time she estimated the wait. She also told me about two other dealerships that weren't crazy far from where I told her I was. I opted to roll the dice and walk in. As I pulled into the parking lot toward the service sign I noticed quite a bit of staff about, busy working, yet very aware of the movements of the vehicles around. I parked and walked into a spotless showroom and the sent of freshly buttered popcorn in the air. How could I stay aggravated about my car when I'm walking through a room that smells of that goodness?! I had four different smiling faces greet me as I strolled over to the service door. Before the door could close behind me John Stevenson looked up from the closest service desk as if he was expecting me, and in no time I felt educated. He asked me the perfect questions to get right to the point, we were quickly on the same page even explaining a couple recalls on my make that could/should be taken care of as well. I vocalized that I absolutely did not want to spend my entire morning at the dealership. Without pressuring or holding back my pass for now card, he broke down what the recall was giving me back and it's safety benefits...I was smiling again as we headed out to pull my car into the service building. Why? Because weather it was true or not I felt like Mr Stevenson wanted to take proper care of not only my car but me too through making sure everything is standard safe. AND Chivalry isn't dead folks! He opened the doors politely along the way. Once I had my work order signed I was shown the coffee area, score! Starbucks! That was obviously calling my name. He pointed out the different seating areas & restrooms. Said to help myself to the popcorn. Even took that second to show me where I could plug my phone in and the wifi password. Perfect I thought! At least I could get some work done while I wait! Then I remembered, my lap top is in the trunk and it's already checked in. Ugh! I really thought it would be a problem but nope, we walked back out there and another young man showed me the way to my car out back, he too opened the doors and patiently waited as I searched my heavily packed car for all the things I thought I'd need for the next few hours! He didn't rush me or stair like some folks do. He carried my bag back to the lounge area where my wait began. Nearly four hours long folks! BUT I had popcorn, caffeine, and free wifi; making it so I could work efficiently at a desk. The place ran around me all morning, every man and woman was treated same as I. I actually watched as an employee, seeing an elderly man with a cane, kinda hunched, limbs a bit twisted, snail walking around, assert her self into his path. She helped him find a place to sit. Got him comfortable, then made him the cup of coffee he was after. I'm surprised y'all. Seriously! I had zero plans of having to get my car fixed, even less plans of needing to spend extra money! My travel day got turned upside down, adding four hours in commute time! Yet some how, the team work Johnson City Toyota perfectly played out, it softened all the edges of the unexpected. I was checked on a couple times, kept up on what stage of the game my car was at. I was offered a shuttle so I could go grab lunch or whatever and even though I passed on it it did make me feel less high jacked! Nice to have options! Check out went just as smooth, I was thoroughly informed of everything they fixed and checked. It was lighthearted and extremely professional. To my utter amazement the bill was a fourth less than I'd anticipated. What?! I know right! That's never happened to me in all my 33 years! I left that place like legit taken care of. It wasn't "stuck to me" They didn't insult my intelligence or try to up sale nonsense. This is the first time I've ever left a place that sold or serviced cars that I was kinda happy I ended up there. Maybe its left over holiday spirit or just maybe a business is doing it right?! From what I saw today on my extended pit stop, those people like their jobs and where they work. They either have appreciation and personal pride in it or Grammys need to be handed out all over that dealership!

I had a bad experience at this dealership. I came to inquire about a Prius. The sales person was…read morepretty humble and nice, but the manager gave me a low ball offer on my 1.5 year old car, over $12K less that what I purchased it for. When I brought it up to the salesman, he just said that they have to make money somewhere. They also took the key to my car and didn't return them until I said the trade it was ridiculous. I then had to ask to get my keys back. I think this is some sort of a scare tactic to push people to buy (note that they didn't even go to my car, so no clue why the keys were even needed). On top of that, I continued getting promo emails even after I told them I didn't want to be in communication with them. When I want to buy a Toyota, I will definitely go elsewhere.

Deceptive sales bordering on fraud. You will NOT, get the deal you were promised. There may or may…read morenot be some fine print that justifies it if read a certain way, under the light of a full moon. You still need to go and let their sales guys spin you. Go on take the test drive, don't check Consumer Reports for the Rogue. Just wait right up until they give you the final, final price... Then walk out. Because driving by in a brand new Toyota will be the best feeling you will get at a Nissan dealership. It was so good, I had to give this place *TWO* stars.

Sales manager asked my pre approved well off 28 yo wife yesterday if this was going to be her…read more"first big girl purchase". Purchase of the most expensive highest mile used Tahoe in the area. She went down the road to Toyota and got a brand new 4runner for just a couple thousand more.

Do NOT buy an Acura or have it serviced at this location. They are completely incompetent and…read moreunprofessional. I called a week ahead of time to have my MDX serviced. After a 10 minute hold I finally got it scheduled for the following Thursday at 2. Pull into their service center and sit there for 20* minutes while people check their socials - finally another tech comes up and takes my info...there is no appointment on their books for me and it'll take at least 2 hours to get an oil change...on a Thursday morning...oh, and it wasn't the phone quoted price of $80 but would be a minimum of $120 Went right up the road to Take 5 - did a fantastic job and replaced a few filters all for less than this dealerships $120. Don't trust them with your vehicle.

We knew what we were looking for and Lucas was helpful to locate the vehicle we were in search of…read more No hard sales tactics and informative with specs and warranty details. We drove away pleased with the service provided. We were also happy with the value for our trade in.

I needed a simple brake light change. The price was SUPER cheap, only like 23$!! I was shocked…read morebecause usually they charge like 90$ an hour at dealerships. Everyone was very friendly and accommodating, and it did not take long at all.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .

DO NOT DEAL WITH THIS DEALERSHIP. We went to purchase a car, dealt with Kevin Utsman as a…read moresalesperson. Found the car we wanted and started negotiations. Of course we went back and forth until the manager Cody came in. My husband and Cody went back and forth, came up with an amount we agreeded on, and shook hands. A few minutes later, papers were printed and put in front of us to sign, never going over figures with us. We'll, those figures changed by $3000! We never received a copy of the papers until a week later and saw the increase. Such fraud by this dealership.

Went into the dealership to buy a car. 2025 Tucson was told the price was $31,500 by the salesman…read moreAndy but when the office guy got involved the price change. It went back to sticker price a year old and $3000 from Hyundai.He didn't offer to go outside. Told us to go take a picture of the number in the window and he would give us the keys. He never told us about their web specials. It was almost like they didn't care if they sold a car or not. My experience by pass this one. Oh yea I purchase my last car there. They must of changed people.

Excellent experience every time. Tierra in the service department goes above and beyond--highly…read morerecommend Smart Auto!

Bought my car there and Shelly was my sales person. She was amazing! I was disappointed because I…read moredidn't think I'd be able to get the car I wanted but I left in the car that I wanted and I LOVE IT!!! Shelly was very patient (I'm not the easiest person to satisfy) and I tend to sometimes be a little hard on my reviews but I can honestly say that I have absolutely NO complaints when it comes to Smart Auto and their staff. My car was financed and I drove out of the lot in approximately 2 hours of arriving but I test drove 2 different vehicles and wasn't sure what I wanted when I first showed up. The man that done my paperwork and finalized everything(I apologize, I don't remember his name) was great as well. Tyler is also an awesome salesperson to talk to. My son and my sister have both bought vehicles through Smart Auto but Tyler was their seller, he was busy when I first went but I have to say....Shelly done a great job, no disappointments whatsoever!!!! Keep up the great work Smart Auto!!! You are all awesome in my book! I haven't dealt with the service department yet but will be very soon for normal maintenance. I will be posting my opinion on them as well.

Everything seemed great. My daughter and I purchased a used 2018 Honda Accord Sedan - no warranty…read more I know! The dealership knew full well that there was a class action lawsuit against Honda. The lawsuit alleges that Honda sold vehicles prone to engine overheating, misfires, and premature wear due to a coolant leakage defect. My grandson, who was with us at the time, has Autism and has to ride in this vehicle. Since my daughter drove the car off the lot a couple of weeks ago, she has had nothing but trouble. Of course, Wallace says there is nothing they can do. :( They should take the car back and give us a refund!!! That is what they should do!!! Coolant leaks into engine components, causing overheating, loss of power, and contamination of engine oil. She has experienced all of the above, including continuous jerking. She visited Honda's dealership in Kingsport and was told there wasn't anything wrong. We will go again on Thursday and see what they say. Stay away from Wallace Imports of Johnson City. She is driving a rental car because she is so scared to drive her own. We are out around 18,000 dollars that we did not have! :(

My daughter took her Subaru Impreza Outback in for a check due to a noise. They diagnosed rear…read morewheel bearing replacements and did the work, job took more time than planned and the shuttle arrived 2 hours late to pick her up. Two minutes into the drive home and the rear caliper on one side was not bolted in place. She drove it home slowly and called them the next morning. They did pick it up the next morning and shuttle her later that day. They said it was a fluke but I wonder. She lost an extra day of work. They also did not listen to the other directions she had given initially so we will be taking it to a local shop to get the other things handled.

Johnson City Mazda was a pleasure to do business with. I felt no pressure salesman like at other…read moredealerships. I wasn't actually at Johnson City Mazda to buy a new vehicle. I was here to have my sister's vehicle serviced. So I was out walking around looking at vehicles at there inventory for a future purchase. I remember when my sister bought her new car there and how professional and she wasn't being pressured. The crew there really makes you feel welcomed. Well let's say I was really interested in a 2023 Cadillac XT5 so I simply asked Brandon Browning to work the numbers they came back with some great looking numbers that I couldn't say no. Needless to say I now own my Cadillac. So if you're looking to buy or browse for a new or used vehicle with no pressure sales. Johnson City Mazda is the place to go. I know my next purchase will be done at Johnson City Mazda.

I had the worse experience at this dealership. I tried to buy a car from Ethan for a week and when…read moreI showed up late for my appt he wouldn't let me see the car. I was prepared to put a down payment ($3,000) on a $8,000 vehicle. I was so hurt by this action of not letting me see the car. He told I couldn't Because someone else was interested and was coming to see it in an hour, I was so devastated that I started to cry. Then my sister told them we had a cash down payment so he let us but still told us we would be second in line to buy the car because we didn't tell him we were still coming to see the vehicle. I do not recommend buying a car here. Or at the very least DO NOT MISS YOUR APPT. I recommend AUTO NATION in Johnson City and ask for MARK! Tell him I sent you!! He sold me my Cadillac which I love!

My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best…read moreexperience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances documentations with Mr. Joey. All 3 of them were professional, knowledgeable, customer friendly and they all went the extra mile to please the customer by explaining every detail we asked. They also have a follow up after the sale making sure all is going well. Thank you all, we love our new car and will recommend your company to everyone I know they are looking for a vehicle. This dealership staff is doing a win-win for everyone, they are fair, trustworthy and want to keep customers long term. We came from NC here and we both are impressed with everyone's service and we highly recommend them.

What could improve? The communication and knowledge of staff. My fiancé recently got a car from the…read moreused dealership, and the man who ran the deal said he'd be MAILED a new tag for the car. They TOOK HIS OLD TAG, it's been over a month and no new tag in the mail. He just went to the county clerk office, only to be told he now has to file a police report that his tag was lost or stolen before he can get one. Dude was all over the place during the buying of the car anyways and kept going back on what he said he would do or not do. Second time my fiance has tried this place, second time he's been screwed over because their employees are incompetent.