I have used him for years. Not the least expensive but one of the best. Great at diagnosing…read moreproblems. So you won't pay for something you don't need. Which in the long run saves you money.

Great little "mom and pop" automotive repair shop in Colonial Heights…read more Don't worry about sitting around all day waiting while your vehicle is worked on. They will drive you home after you drop off your vehicle. They also pick you up when your vehicle is ready. This is a great service for households with only one vehicle. We got our SUV oil changed. Only thing they forgot to do was readjust the on board display setting (why I'm giving four stars). Now we have taken our son's car to have the brakes repaired while he is home from college for the weekend. Easy to get appointments. Done in a day. Respectable and reliable service. Every time.

I FOUND MY MECHANIC!!!!! I needed to find a good and honest place to service my car. Dexter goes…read morefar and beyond that. Quality and value is just the beginning. Could not pick up my car SO, HE BROUGHT IT TO ME. I went by the reviews and they were all I needed to know. This place is awesome. Thank you Dexter

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

super helpful crew here, I stopped by because of a leakey tire while i was in a road trip. they…read morecheerfully fixed my leaky tire in 5 minutes. I picked the right place and got a good price too!

I basically told them what was wrong with my vehicle and the only thing they did pull the wheels…read moreoff and DIAGNOSE what I told them. I was charged $114 to tell me what I already knew and give me aquote on the repair. I was not told of a 1hour labor charge just to inspect and give me a price. I WILL NEVER bother to darken their door again. What a ripoff!!

fast, easy, and affordable! Nicest people you'd ever meet and definitely know their stuff. My…read morefiance and I were broken down in a parking lot and they had us up and running in 15 minutes!!!

Saved the day. I live out of state and my kid had an issue with his car and needed to get to work,…read moreon a Saturday on Memorial Day Weekend. Talked to Christopher, said he could handle the problem. He came right away and literally less than an hour after the phone call the car was fixed and back on the road. He saved the day, great service and more than fair price. Thanks again!

Used to be the best garage around. Wouldn't take advantage of his customers. Wouldn't do work…read morewithout explanation. But he's retired and closed.

We have been taking our vehicles here for 9 years. Prices are fair; advice sound and honest. Kent…read morewill go out of his way to be helpful. And, Mikel the poodle will bring you your keys when all is finished!

I went in because one of my tires was losing air. They were unable to work on it right away…read morebecause it was lunch time, but the owner had a tech fill up my tire until I returned after their lunch. Then they repaired my tire for a reasonable price and I haven't had any problems with it since. Thanks!

The only place I trust to take care of my cars. They are always honest and reasonably priced…read more Easily one of the best places in the Tri-Cities.

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

I would like to file a formal complaint regarding Firestone's financing practices and customer…read moreservice. After speaking with a representative, I paid my account in full on the actual due date. Despite this, Firestone charged me $2 in interest and then added a $40 late fee. I contacted them to request that the fee be removed, but they refused. What makes this especially disappointing is that I have been a loyal customer for years, relying on Firestone for oil changes, vehicle service, and tire purchases. Apparently, that long-term loyalty is worth less to the company than a questionable $40 fee. This experience has shown me how little Firestone values its customers. The refusal to correct such a minor and unreasonable charge is frustrating, disappointing, and frankly sad.

I recently found this shop again and wanted to share my experience from last year. I brought my…read more2014 Jeep Grand Cherokee Limited here after being referred by others who said they had received similar work done at this location. When I arrived, I was told that they did not work on my type of vehicle or perform the service I needed. What confused me was that I had been told by multiple people that they had received the same or similar service from this shop. The information I was given beforehand did not match what happened when I arrived. I cannot say why I was turned away, but the experience left me feeling disappointed and uncomfortable. I would recommend that the shop clearly communicate what vehicles and services they accept so customers can avoid wasting their time.

This place valued my time and charged 1\3 of what everyone else was asking. Compared the services…read morerequested with inspection and gave me exactly what was needed. Felt like brand new vehicle when drove out of shop with lifetime warranty on parts\work....can't beat that! Highly recommend this establishment.

I went in with high expectations based on the reviews and those expectations were surpassed. my…read more2018 mustang had an aftermarket exhaust when I bought it, and I had noticed some rattling. I dropped the car off today without an appointment, and the car was on a lift within 30 minutes. Jeff explained that the aftermarket exhaust was bolted on rather than welded on. almost before I had time to realize what he had said, Jeff welded my exhaust before my very eyes (I didn't stare at the weld. lol) All said and done, my issue was fixed within an hour. I probably shouldn't mention dollar figures, but the price was a fraction of a typical trip to the grocery store.

I had exhaust work done on my 2001 Chevy Silverado 1500. I was in the middle of re-doing the…read moretruck. They put on a performance muffler with one inlet and two outlets for the tail pipes with chrome tips. Looks good. I like that they weld the pipes instead of using clamps. I went back and had them put a resonator on because of the drone noise inside the cab. I also thought the pricing was very reasonable also. I would recommend Jeff's Pipe and Muffler.