The financing portion was very rushed and I left without knowing what interest rate I'd been given or what bank financed it. Traven & Ja'Meare were great & Traven was especially helpful in understanding the electronics of the car. I ended up spending more than anticipated for a used car and am hoping I don't develop buyers remorse. Still waiting on the second key fob for the car. read more

I thought Johnson was just a name, but it's turns out it's a reflection of their whole business! They suck Johnson! Bought a car just to find out they didn't leave me with the lug nut key and gave me the run around about it. Told me they'd find a solution and possible mail me one or reimburse me back for buying one. Turns out neither of that was an option and tough cookies for us. The lug nut key is PART of the vehicle in the sale. Not including this is ridiculous and then expecting me to go figure it out on my own is just poor customer service. Failure to take accountability really shows what "Johnson" means in their name. The reviews don't lie. This place blows Johnsons. Avoid it and go somewhere else where they have integrity, honesty, and take accountability for their oopsie's. Oh and it's not just "$25 dollars" It's 50+ to replace that. I should probably talk to my lawyer about this. read more

I'd leave a zero of that were possible. The sales people are a bunch of no good, crooked liars who will say anything to get you into the dealership. Once they see you, they swirl around you like sharks and come in for the kill. That's exactly what they do. They kill your trust and your dreams of owning or leasing a car. The owner sticks up for his no good employee scumbags and then states that you are the problem, not them. They lie to get what they want and lie to get out of the lie they told you. Shoppers beware, you've been warned. read more

Laziest kind of management I have ever seen. Johnson City Honda's definition of "as-is" is guaranteed to include dirty oil, bald tires, and a nasty interior stinch. Bought a 2015 Civic "as-is" in absolutely pathetic condition. Lazy: they owe you nothing, they do nothing, they simply do not care. That's the "Johnson City Way." Do yourself a favor and stay as far away from this lackluster dealership as possible. read more

I'd give them a zero if i could. I've been leasing cars from then (two cars at a time) since moving to Tennessee in 2011. We went to pick up a new lease yesterday, 29 Nov 24. We had agreed on a monthly lease payment of $250. The sales agent was on vacation so his partner took over. I asked him if he knew the lease was agreed to at $250 and he said YES. When we got to the finance department the price had jumped to $258. I said no, the agreed price was $250. We were then shown into the sales manager's officer where he immediately launched into a litany of reasons as to why $250 would not work. I suggested they call the first guy we had worked with but they said no, he was on vacation. (This was total BS because his partner had just called him about another matter. LOL) At one point I turned to the sales rep we were dealing with and asked "did you not just tell us it was $250?" He hemmed and hawed and wouldn't look me in the eye until I asked him again and he said "I may have misunderstood; I told you it was in the 250s." In other words he looked me right in the face and lied. I got angry; good old-fashioned pissed-off Army-officer angry. Even though I'm retired, I still follow the Code: "I don't lie cheat or steal or tolerate those who do." The lack of integrity made me want to vomit. To their credit, in the end, they caved. I asked for my keys and the minute the sales rep handed them to me, the sales manager caved and gave us the lease for $250. But, I have lost all trust in them and will never return. Final comment . . . had the original sales rep been honest and said we can't go lower than $258 . . . I would have agreed to that price. Eight bucks a month is nothing! What pissed me off and destroyed my trust is the VIOLATION OF INTEGRITY. read more

Don't waste your time here, go ahead and go to Kingsport Honda. Service prices are cheaper (by half in my case) and much better customer service. Sales guys do t know what they are doing and there is obviously fighting amongst themselves. read more

was my first time at this dealership. The dealership I usually go to didn't have the car I wanted. I should have waited. My experience at this dealership was not good. It seemed like a game to the salesperson. My usual dealership has always been up front and forthright. I left Johnson City Honda having been shown only a couple of things about my new car. Thank goodness for YouTube videos that taught me so much! My last car was 9 years old and so many things were new or totally different in this car. After 'settling' on a price we were taken to another office where we were told about additional things we needed-about $80 a month more! We sat across from the person who read things to us that were displayed on the desk. It was hard to follow. The man was pleasant but spoke very fast and was difficult to understand. When everything was done, we got in the car to go home. The salesperson said "You will receive an evaluation to complete on me soon. Be sure to give me a positive evaluation. On these questions, if you don't give me a 10, it's the same as a zero. It affects the amount of money I make". I drove home not knowing why the steering wheel vibrated a couple of times on the way. I also had no idea how to work many of the things on the screen. I will never go there again. read more

Unresponsive, heartless, unfriendly. They missed an important issue with our clutch and when it went out were not helpful in trying to get the repair covered by our extended warranty. The owner would not return phone calls but would send me form letters offering the purchase of ANOTHER extended warranty (after this one was not covered). I have never had a clutch go out on a manual transmission Honda Accord and we've had 3 previously (with all over 200,000 miles. This was an unexpected $5,000 repair! To say they could care less would be an understatement. read more

They have harassed me by calling me 10 times and sending me over 20 messages on a car that wasn't even the one i came into look at. This dealership is so unprofessional, and I will not be returning back. read more

I would leave less than zero if I could. After confirming the vehicle was available, and receiving second call and telling them WE WERE ON OUR WAY TO LOOK AT IT, we arrived only to find it had "sold prior to us getting there and the buyer dropped off a check 30 MINUTES AGO". They knew it was sold before they called us the second time. They then tried to get us to look at a more expensive, newer model "they had just gotten in". It was an absolute waste of time and gas, not to mention how disappointed my daughter was to get there and see it on the lot (she was so excited to see it and it was the first car she was buying for herself) and then be told "oh, sorry, it just sold" after we told them we were on our way. The last insult was the man who called her after we left (same person we told we were on our way) and told her "hey, the vehicle just sold". What a disgrace......and a horrible experience for a first time buyer. Will never do business with this dealership, and hope this review helps someone who is considering using this dealership. read more

RUN!!!! Don't Walk Away from this Dealership!!! When you see videos on what to look for in dealerships that are unethical, Johnson City Honda checks all the boxes. We asked for an out the door price via phone and got the run around that we needed to finance through the dealership in order to get the price. Let it be known we were asking for a $400 price concession on a $25,000 vehicle. Certainly not asking for the world. So that was red flag #1. Well the weekend goes by and our salesperson is now ready to "sweet talk" the manager to get us the small price concession on Monday. He "sweet talks" the manager and gets us our price. We communicate to the salesperson that we need to finalize some paperwork with our credit union and will be by in morning with a check and to take delivery of the car. Also, should be known that we communicated to the dealership that we were pre-approved at the credit union. I mean, I may be wrong, but feels to me like we have a deal, right? We call over this morning to set up a time to pick up the car, to be informed that they sold the car this morning. Wait, what??? One other red flag that came up along the way, wanted to run our credit the second we said we wanted an out the door price. This place is as sleazy as it gets!!! I would give them a negative score if it was possible. Place is an absolute joke!! read more

They make me feel good about the inter reaction of all the employees. Has been a great experience and would be comfortable to recommend to friends and family. read more

Good service. I love that they also vacuum and wash the car after service. We appreciate the snacks in the waiting area. read more

Thank you for last-minute helping me check my care while my husband was out of town. So grateful for the car wash thank you

Logan at Johnson City Honda was a great sales agent. I ordered a brand new 2023 Honda Civic. He kept me updated on the arrival date. When my car arrived he went over and beyond ensuring the day was perfect! He ensured the finance dept had all my paperwork which made the transition smooth and quick! Thank you Logan and Johnson CiTy Honda! -The Taylors, Jrs. read more

We recently moved into the area and yesterday was the first time I used the service department. I was very pleased with the entire experience. I was especially happy with the interaction and advice provided by Craig, the service advisor. Plan to make JC Honda our home for Honda service. read more

Trevor was amazing! He made my shopping experience so easy. I highly recommend him to others.

I've owned dozens of new vehicles that have always been serviced by the dealerships. This is far by the best service center I've dealt with,probably because Service Advisor Craig Wright is amazing. He always has a smile on his face and makes you feel like part of the Honda family. read more

Johnson City Honda - Service Advisor Craig Wright - Auto Repair Near Me - Johnson City, Tennessee

Tim was great! Our transaction was quick and smooth with straight forward communication. I've walked away from other deals before because the typical sleazy car salesman tactics are grating to me, but I would absolutely work with Tim again in the future. read more

Johnson City Honda - Auto Repair Near Me - Johnson City, Tennessee

Trying to help me daughter buy her first new car. She likes the Honda CRV, so I email Johnson City Honda, tell them exactly what I want and ask for a price. They give me a very high price, so I assume they have added things I don't want on it so I ask for a breakdown of the pricing. They flat out refuse. That is a first, a dealership that expects you to pay for a vehicle and refuses to give you a price breakdown. There are plenty of good Honda dealerships around. If you want a Honda find a better dealership! read more

We needed a diagnostic and Johnathan took great care of us! Thanks Johnson City Honda!!!

If I could leave 0 stars about this dealership I would. My husband and I drove 2.5 hrs to purchase the specific model Civic I am was looking for only to get there and find out we were lied to about the condition of the car. The previous week I was involved in a bad car accident that totaled my beloved 2018 civic ex hatchback. I was looking to replace it with the same body style, low miles, Honda certified and other specifics. After being in contact with the online salesperson that morning and explaining our situation and specific desires, I was told they would get me detailed pictures of any defects in the car before we drove all the way there. I was told she would get this to me soon. After a reasonable amount of time I had to call back to see if the salesperson was going to get back with me in order to us to make the trip and get the car that day. I then received vague and distant pics. I called again to ask the sales manager if he would mind to look over the car and be upfront about any defects. I was told the car was Honda certified and that was in great condition by Mike the sales manager. We talked some numbers and he acted as if he could care less if we made a purchase or not. Despite my husbands gut feeling to NOT even deal with this dealership, I wanted to go look. When we arrived on the lot my excitement quickly turned into disappointment. The car had two bent rims with chunks out of one tire into the sidewall, a dent in the trunk, a few scratches( to be expected on a used car), and busted tail light. The manager , Mike, said he didn't see all this because the car just arrived back to the lot. He said the car had been driven by a salesman and had not even been there until right before we arrived. We were lied to about them looking over the car twice. He refused to fix any of the major issues despite it being Honda certified. No apologies were made on his behalf and he again acted as if we were of no importance to him whether we took the car or not and made the long drive. Very frustrating and I would never recommend anyone to purchase from this dealership. We have never been treated so insignificant from any other salesman. DO NOT GO TO THIS DEALERSHIP. . read more

Don't deal with this dealership if you can find another dealer. Please read this review if you can. It is very long but full of all the details. On Tuesday 08/27/2024 my wife and I when to JCH to look at Honda Odyssey vans. Jose Cooper from sales met us as we parked and exited our vehicle. I told him what we were looking for and they did not have any on the lot. He told us to wait a minute and he wanted to check and make sure. He came back out and said that they had one in transit and should be there any day. So we went in and got some numbers on a trade. The numbers were too high so we told them no and we were going to leave. Jose asked us to wait a minute and he went and got his General Manager Jason Prunkard. Mr Prunkard set down and started talking numbers. We told him what we wanted and he told us it should be there any day. We went over what was on the vehicle and he was acting like he was reading it off the computer. I asked him for a print out of the vehicle so I could look it over and he said he could not print it because he didn't have a vin number for it. I should have known better then and left but I didn't and he told me that he usually sold these vehicles before they came in. We got to the right numbers and Jason told me that I would have to put a $1,000.00 on my card and it would be mine. I asked if it wasn't what we wanted would I get my $1,000.00 back and he said sure so I put a $1,000.00 on my card and left. On Friday 08/30/2024 we went back to JCH to check on the van and to at least get a copy of the window sticker and we were told they could not give us one because they didn't have a vin number and they didn't know where the vehicle was and when it would be on the lot. We left empty handed. On Saturday 08/31/2024 we when to Kingsport Honda and they did have a Honda Odyssey Elite on the lot like we wanted. We worked on a trade and we purchased the vehicle. I called Jose Cooper at JCH and told him that we found another vehicle and I wanted to get my $1,000.00 credited back to my card. He told me to wait a minute and put me on hold. Jose came back and told me that JASON Prunkard said that I was not getting my money back. I then ask Jose to let me talk to Mr Prunkard and he told me that he said he was not talking to me. So I hung up and called my BANK. They are working on this for me. I received no merchandise, no vehicle and no paperwork and they still want my money. This is wrong and not good business ethics so if you don't want taken, you better find another dealership, like KINGSPORT HONDA or someone who has honest work ethics. read more

I had to have my windshield replaced due to it being hit by a rock. The windshield I have calls for calibration. Johnson City Honda (Craig), was able to get me in very quickly and at a time that worked well for me. My car was ready before it was scheduled to be and I received a call letting me know that. The checkout procedure was seamless. Highly recommend a Johnson City Honda and their service department read more

Always Promt and Professional Service.All the Employees obviously care about their customers and Organization that they Represent.TOP NOTCH CARS,TO,P NOTCH SERVICE Best in the Tri Cities read more

Couple of experiences with them. 1. Bought a new car, financed it thru them. Like another review below, they add on "dealer profit" items like extended warranty and credit life insurance without even asking....not an uncommon practice in the car business. Fortunately, I know how to use a financial calculator and had the monthly price in my head before I went into the den of the lion. After he fixes up the papers and slides them over to me to sign, with a monthly figure $60 higher than I had figured, I asked "So WHAT is in that other than the car ?" "Well, it's got your credit life......" I held up my hand and said "Nope. Got life insurance, don't need overpriced credit life that only pays off the car. I die, wife can decide to pay it off or not". So he does a new set of paperwork and slides them over. STILL too high. I ask "What in STILL in there besides the car ?" "Well, you extended warranty...blah blah blah" like EVERYBODY gets one. "Nope...take that out too". And so help me, he slammed his fist on the desk and said "WHY NOT ???" "Because the car has a 3 year warranty, and if it breaks in 3 years, YOU guys are gonna fix it. And after 3 years, I'm a fairly decent mechanic, how about you let ME worry about ME ?" 3rd time on the paper work was a charm. Hit my figure within a couple pennies and I bought the car. He was not a happy camper. It was a 48mo loan.....48x$60= @2880 they added to the price of the car in a heartbeat, AND DO IT EVERY DAY. 2. Second experience: Check engine light comes on about 5 years into ownership. I should have simply taken it to Advance Auto parts store and go them to plug in the code reader, but I took it to the dealer. They did a little something, cleared the code/light and said "If it comes on again, you'll need a new catalytic converter......800 bucks". So, few weeks later, it did come on again, and I took it in for a new converter. Price came up to the 800 buck figure on the bill......until I pulled out the vehicle warranty book and pointed out the converter on that model is covered for 84 months or 84,000 miles, neither of which were exceeded. And NOT like they didn't know that either......they were planning on getting paid by me, and Honda, for the same repair. I left paying nothing.....and have never been back. read more

I had a wonderful experience when I bought my 2022 Civic with Lee Lee Williams. He was very quick to respond to questions that I had. He didn't pressure me into anything. I would definitely do business with Johnson City Honda and Lee Lee! read more

Great service friendly folks. Bubba the shuttle driver is the man! I would definitely use them again.

If I could give zero stars I would. A little while back we had the worst experience with this dealership. They have the worst customer service I've ever saw. Salesman got his feeling hurt when I called him out on his bs sales tactics. Then started yelling at us "you insulted me". Instead of the manager coming over to smooth things out, he asked us to leave. We ended up going to Honda of Kingsport and got the CRV we wanted for 4K less then what Honda of JC was willing to do. I would highly recommend bypassing this company! That is the nicest think I can say about this. read more

Jason Garret was Amazing he helped our family get an Amazing car at an Amazing price. I would highly recommend asking for Jason Garret he went above and beyond for us. Our family is very grateful for all his hard work In helping us. This is our 3rd vehicle we have bought from them. Johnson City Honda. ​We will NOT shop for a car any where else. read more

Wish you could give 0 star reviews. These people are very rude and will talk behind your back. I walked up in them using some choice words to describe my wife. Will never have my business and I would advise you take your business elsewhere. read more

After having our car serviced we keep getting extended warranty from the dealership. when I called to ask them to remove my name from their sales list they were rude. read more

Purchased a new CRV in October but did not drive it much until January due having a company car. We live over an hour away from the dealership. This vehicle has 1500 miles on it and had to take it back due the apple car play had to be factory reset because it did not work which meant we had no GPS. And just found out the locking lug nut tool was not in the vehicle. Which meant if we had a flat tire no one could change it without cutting off the lug nuts. Will never purchase another vehicle from this place and will not trust having it serviced there either. I own a 2008 CRV purchased and serviced in Charlotte and always had great communication and service there. read more

They cheat customers. They told me you are due to replace your brake pads that have only 1mm, but I went to Kingsport and they said your pads are 7mm and not necessary to replace They replaced my rain sniper motor. After two months it died again and it is still in warranty. They then told me what they replace last time was not Honda brand so the labor cannot be covered. I paid $200 for the labor which I should not if they asked me to use Honda brand!!! Update 2019: The new motor, again, failed to work after 2 years. So I changed three times of the same thing in 5 years!!! I paid $380 this time for a Honda motor!! Even worse, my A/C fan makes noise now right after their service!! I told them and they did not admit this was caused by the service. So I have to pay again if I want to fix it!!! read more

I contacted them about a car on their lot as seen on Carfax. I emailed to find out if car was still available. They contacted me several times by phone and email asking me to "answer a few questions" first without mentioning the car I was interested in. I decided to visit the lot and look for it. It wasn't there. They emailed me again saying the car was available would I like to schedule a test drive. Scheduled it for 9 next morning. Checked Carfax before I left home - still there. They event sent me a text to make sure I was still coming. When I got there was told the car had sold. The best case scenario is that they don't care about you or your time. Worst case scenario they practice the old bait and switch. Do not trust what they say. read more

My window mechanism broke down right before Easter weekend and I came in to see if they could fix it and they wanted me to drop my keys off and wait until after Easter until they could get to it. I took my car to Honda Kingsport the next day and they were able to fix it in a couple of hours. There was nobody at the service desk to even greet me. read more

I would not recommend purchasing a used car from this dealership. I purchased my 2nd used Pilot in January 2020. Less than 2 days after purchase the fly wheel snapped off. The dealership was kind enough to tow and repair it at no charge. Unfortunately, less than 2 weeks later the emission light came on. Returned to the dealer for repair. Did not get this repair covered but the sales manager cut the cost in half. However he was very condescending and tactless handling my concerns over the poor quality of the vehicle. His response was to tell me that if I had purchased from a private owner I would have had to "eat" the whole amount. My first pilot was from a private owner and that car lasted over 300,000 miles. It is now 4 months and I am looking to have to replace the injection system. The technician at the Morristown Honda dealer found leaking shocks and cracked bushings. So much for Honda's certified inspection. If you are thinking of buying a used vehicle from Johnson City Honda I would take it to another mechanic to be checked out Before you buy. read more

Had a really good experience. They showed me the exact car I was wanting to look at it. They detailed the car fax on it and explained most of the details on car throughly . Worked with me on the price and everything. They all were really nice . read more

Lied to from day 1. Accepted a position under the claim I would be paid 35k after probation period. Instead of a raise my pay stayed at 28k, quit 2 weeks later. Get it in writing folks, or you WILL get burned. read more

Friendly staff. Great prices. Speedy service. Great early hours for my convenience. Will recommend to anyone.