Always good service. If there are a lot of people in there just be patient. Always treated me great.read more

I absolutely love the service at Leslie's in San Tan Valley. I ordered a pool cover on line and it…read morehad several holes. I took it into the store and Liz ordered me another one and drove to Phoenix and picked it up. Liz is always so knowledgeable and helpful. I am a new pool owner and Liz always takes the time to answer my questions and discuss the different options for pool care. Thank you!

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

I'm surprised there's no ratings for this Leslie's location i've been in a couple times and a young…read moregentleman. Tyler has helped me and really it felt like it was his store and he was there to give me assistance. It's called Customer Service hard to find these days but he definitely has it. I don't know if he's the manager or not but I hope somebody notices this review. Also, I know the store is fairly new, but it is impeccably clean unlike other locations. Thanks again for the great job. I did find out. He is the general manager of that store. No wonder and he could probably train some other general managers at other stores on how to do an awesome job. Thanks again for the outstanding customer service Tyler It's really appreciated. I'll send all of my friends to your location. Malaga Pono and Hele on as we say in Hawaii

From the owner: Leslie's is your trusted neighborhood pool store in Queen Creek, Arizona and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Our designer was great to work with, helped us choose everything to look great in the end and…read moreadjusted to us wanting to add a hot tub pad and electricity ran to it. However, they definitely have crews that are unprofessional and not up to standards, in most cases doing the bare minimum so be prepared to be your own project manager, take photos, follow up and never sleep throughout the process. At the initial demo, the crew forgot to take a whole side yard of bushes that would be turf and forgot to demo a section of the bbq area. They cut into existing travertine in the wrong spot, thankfully we were home and ran out as soon as we noticed, but it left a large slice int the existing travertine. Nothing was marked as far as where to cut or what to remove and leave. I would imagine they would spray paint, flag or otherwise instruct the crews as there are so many coming and going. The deck crew forgot to build the wall around equipment, and when they were instructed to come back, they started building it the wrong direction to where we'd see it from the pool vs. hiding it. Again, thankfully we were home to see this and stop them in time. The same crew was instructed to leave a sleeve underground for drip system but completely buried it under the equipment wall, leaving us to drill through the wall to get drip system around it. On a step down from the deck, stucco was a dark grey next to the light travertine and we were originally told it would be a cost to us to paint or tile it, until we did our walkthrough and explained there is no reason we would assume it would be dark grey or anything other than matching the rest. They then agreed they should paint the same color as the equipment wall. At the final clean up, they were "in a rush and forgot the extra hose that would have taken water to the street" so they emptied rain and dirt water to the side yard that doesn't have anywhere to drain and were told they're sorry but there's nothing they can do except wait for it to eventually drain/ dry out. It was left muddy and covered existing decorative rock with remnants of concrete & dust that was pumped out of the pool. The pebble tec guys almost did the same. They almost dumped blue pebble water into the side yard because they couldn't find the drain in the front yard, which we found ourselves. They also left blue water in our decorative rock, blue handprints on the walls, blue and grey concrete on the pillars which we had to paint over ourselves. They forgot / missed a lot of rock piles that had originally came out of the ground, but made sure to take away the rock we needed to keep and had to buy so much more of after the project was done. Then one of the biggest things was that when you go choose turf in the beginning, be sure you take a photo of what you're ordering front and back with the labels. Thankfully I did because our deck crew came and installed turf that was rough and dark and when we looked at the scraps we noticed the backing was black. The one we chose had white backing and blades of grass were clearly different. We asked the manufacturer directly and they assured me it was not their turf the crew installed. The crew also confirmed they just throw down whatever they have in the truck and it's always the same so you're not actually getting what you chose and paid for. By the time they were able to come back, they were clearly mad about getting caught using cheap turf to pocket the money because they threw sand all over inside our newly filled pool, left more than 10 nails hidden in various places sticking up for someone to step on (luckily, we're meticulously checking work after it's finished and found most of them first.) The process altogether is dirty and a huge mess for a while, which we expected to a degree. Keep in mind you won't have regular yard cleanup with so much dirt, but you also will have extra mess with the crews so you'll have to do a lot of this on your own. If you have any drip being ripped out, you're watering every other day for 3+ months. All of this to say, we now have the backyard pool of our dreams, it turned out beautiful...but I am so grateful I had the time to be home and act as our own project manager during this process.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

Had everything I needed that Leslie's did not have in stock (anywhere in the valley). Sorry that I…read morewasted my time checking Leslie's and should have just went the extra distance to Shawn's in the first place. Helpful, right product's in stock and just what I needed to start this year's pool season.

At first the service seemed like it was going to be great. They seemed eager to help. This turned…read moreinto a lot of unnecessary parts being sold to me. When it came time to coming to my house for an actual repair, they flaked. Would not recommend which is a shame as they are in my neighborhood.

Amazing customer service. I had a part that was out of stock. They went out of their way to contact…read morethe Hayward rep and get the part for me. Also, great stock of everything you need for pool!!!!

Completed service in a timely manner. They are professional and caring. Communication is excellent.read more

Great crew however I had one simple task and didn't get it. Plus when we started with them they…read moredidn't tell us that if you have five weeks in a month that they're going to charge you $35 and there's six months in the year that you're paying $35 and I don't like that

My pool was ruined by Westmoreland pools. I paid $300 for acid washing and at least $300 to refill…read moreit and we were left with black streaks all over the sides and shallow end. It looked worse than before the acid wash. I was told it would need to be emptied and scrubbed. The owner of Ocean Wave spent hours scrubbing my pool and it all came out without draining it! He cleaned it up like it never happened. On top of that, my pool has never ever looked better or more blue since we've owned our home! He even figured out how to run our waterfall every day! My pool has never looked better! We could not be happier! In a world where no one takes pride in their work, this company is a real gem! Hire them! Thank you!

Did not honor appointment scheduled. Continued to push schedule with unsubstantiated excusesread more