I can't recall how I found Elias at Nitro Pool Service, but he helped my husband through an issue…read morewith our in-floor pool cleaning system. Elias helped us change some of our valve settings (by phone) at no charge -- because he's apparently just helpful like that! We were very happy with his knowledge and his solution worked. So, we hired his company to clean our cartridge filters and we saved his number for the next time we need service!

These guys are by far the best pool service out n my area. Weekly maintenance, and repair any…read moreequipment problems I've had. Very knowledgeable, great communication, reliable, and accommodating.

Owner Brian is extremely when asked nicely that we are terminating the service. The picture showed…read morehis exact wording to my termination request.

Very reasonable and reliable! Came on time and trustful . The pool man took time to listen to my…read moreconcerns.

I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

Chase Boomer, the owner, and his team are awesome! The attention to customer service and detail is…read moreexcellent. If you need help with pool maintenance or repair give them a call!

Ezra and Chase worked on my aquanaut this weekend! thank you!!! Very professional and…read moreknowledgeable. Appreciate the help!!

Loved, Loved, LOVED Jay at this location!!! He is phenomenal in acknowledging customers walking in…read moreand if he is with someone at the register and you're on the line waiting to be served, he is always communicating that he will be with you soon. In addition to this, Jay was extremely knowledgeable in pool vacuums and most especially on the Maytronics high-end M600 pool robot (I heavily researched for a while prior to purchasing this product), and as I asked him to explain the product to me and how it compares to others, he was on point giving me details on different products and their uses. I can tell you, Jay knew a lot about all of his products, not just Maytronics. Once done, Jay asked me what I was looking for in a a pool vacuum/robot and what was most important to me in a pool vacuum or robot and as I gave him my response, he highly recommended the M600 for what I was looking for in a pool floor and wall cleaner. Low and behold, I purchased the M600 and made sure the chemicals in my pool were IDEAL before putting it into my pool and I was able to get my M600 in the pool to work and it does exactly what it is supposed to do! I couldn't be any happier! Thank YOU Jay, for your impeccable service with a smile and for the attention you give to all of your customers! You have gained a loyal customer!

Great company, great guys! We've worked with Joe and Keith for many years and have always been…read morehappy with their knowledge and customer service. Recently our home warranty sent another company out to make a warranted repair but that company completely botched the job. It was a nightmare but then we got the warranty company to agree to let Epic clean up the mess left by the other guys. They came out quickly, took care of the problem as stated and are always reasonable with their prices. We couldn't be happier with Epic!

I'm writing this review because my wife and I are moving. Epic Pool Service has taken care of our…read moreHome pool for the last 3 years in the Chandler area. We knew little to nothing about caring for a Pool and needed a lot of help. Epic Pool service was recommended by a pool store in the area and boy did we hit the Jackpot. I will start & end with Joe Bentivenga. Joe not only took exceptional care of our weekly pool service, he is one of the most honest people I've met. Again, we knew nothing about pools or pool service, and Joe treated us like friends from the very beginning. From personal experience, owning a pool is much more than just jumping in and having fun. There is a lot of maintenance involved, so do yourself a favor, contact this company with confidence and ask for Joe. You won't regret it for one minute. - Gary & Terra

The pool tech always does a great job and the pictures are a great reminder that the pool was…read morecleaned that week.

Highly recommend doctor pool. They are my go to for anything regarding pool servicing. I sell homes…read morehere in the valley and recommend to all of my clients!

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.