I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business year after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company. read more

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an estimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE *** read more

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Had everything I needed that Leslie's did not have in stock (anywhere in the valley). Sorry that I wasted my time checking Leslie's and should have just went the extra distance to Shawn's in the first place. Helpful, right product's in stock and just what I needed to start this year's pool season. read more

If i could leave a 0 star review i would. The owner of this shop, Shawn, is rude condescending and unhelpful. Very unprofessional and i will never be returning. I want to warn anyone looking for pool supplies to take your business elsewhere. read more

STAY AWAY FROM THIS SHOP! I have filled my pool numerous times for various reasons. Pools need basic chems at start up. Today I made the mistake of sending my wife to get the initial chlorine, I have all other basic chemicals needed. She came home with 160.00 worth of unnecessary chemicals. We have never needed A SINGLE ITEM they recommend, other than the chlorine. They also sell you an expensive shock treatment, that you can use liquid chlorine instead for a fraction of the cost. I explained this to my wife, and she took the items back for a refund, which OF COURSE they won't return the items and only offer a store credit. This was 15 minutes after the initial sale! All unopened items, with receipt. Obviously they take advantage of women while alone, I WILL NEVER DO BUSINESS WITH THIS SHADY SHOP AGAIN! read more

Went into store to make appt, got run around on days and times and when they can come out for a new customer. Then called to change the day and we went through the same run around. They then texted me a reminder and I reminded them I had a limited window that day they forced the change and the guy shows 30 minutes late, expecting me to pay $140 for 30 minutes of pool school (stupid idea anyway). I called Shawn and he was a total a-hole, gave me the attirude, never apologized or offered to get it right. With so many pool co's I figured they would want a new customer to rip off. What a jerk. read more

****Update***** Going against my better judgement and my own advice, I decided to try Shawn's again since it was close to my home. I purchased a new skimmer basket ($26) and a reusable filter sock ($33) to help filter debris out of the basket because my dog loves to swim and his hair kicks up the filter basket. My current filter basket works just fine, but the filter sock will not fit my current basket. So....somewhere between Shawn's and my home my new filter sock disappeared. I can't find it to save my life. That's my responsibility and it's no reflection on Shawn's. However, 1 hour later after trying to find it to no avail, I returned to Shawn's to return the skimmer basket (completely unused with stickers still on it). Now if you've read my earlier review, I complained that Shawn's return policy sucks and they don't post anywhere near the register that they only give store credit. Well, this still holds true. Even after purchasing the item literally 30 mins prior, they will not give you a refund (Their computer won't allow them) I love that excuse. Like their computer owns the store and makes the decisions. They are more expensive than the box stores (to be expected since it's a small business). But at least the bigger name chain stores (Leslie's) will give you a refund for an unused item. This was the final straw for me. I'd rather drive further away and pay less, knowing that if the item I bought doesn't work or isn't needed I can return it without question. Shawn's has plenty of bad reviews with pretty much the same issues for a reason. They are just in the business of making money and not concerned with customer satisfaction. Let's see how this business model fared in the long run. Lo read more

Shawn's Pool Shop - Return Policy....read! BEWARE! - Pool Cleaners Near Me - San Tan Valley, Arizona

Shauns pool shop is independent they are helpful and friendly and take the time to talk with you after having so many lackluster experience is that Leslie pool supply I had to look for another place to get my products and service and Sean's pool shop is it. read more

You are a scam artist and will eventually run yourself out of business. You sold this system as being able to hit setpoint WITHOUT a cover. You stated we would be more energy efficient with a cover, but that 104 was achievable as the heat pump would just run all the time without it. You did no calculations and have no clue what you are doing in regards to thermal energy transmission. You are a bold-face liar and if this wasn't a public forum, I would respond in the same manner I responded to your email. Go re-read that note and then be on the look out for your summons. Simply a low-life snake oil salesman. read more

Not even worth a 1/3 of a star. The most over priced, unprofessional pool store you can ever enter. I recommend taking your business anywhere BUT this place. Leslie's just down the street and very kind and professional people. read more

I would not recommend shopping at Shawns pool shop. They give you attitude if your pool water is not kept up to their precise standards. Also, they will sell you pool equipment, then when it does not work they refuse to return or exchange it saying it is used. How am I supposed to know the equipment is not going to work unless I use it first. I understand sometimes things do not work correctly but as a company you need to correct those issues not just brush them off to try to make a little money. There are pool shops on every corner so please do yourself a favor and choose another pool shop, I know I am! read more

Just went in today to purchase new skim baskets as well as a new net. As a new pool owner they helped explain everything on maintaining the pool. They even have a technician come out to teach you how to maintain your equipment for $140. I will definitely take that class as I am paying $118/month for my pool service guys that have been very disappointing and done a mediocre job. read more

Terrible return policy, bought a cleaner diaphragm and ended up not needing it. Brought it back and would not give me my money back.

Great store. Shawn and his team are knowledgeable and helpful. They don't try to up sell and just get you what you need. Even if you just have a question they will take the time to answer even if you are not buying anything. I highly recommended this local business. read more

Shawn's back!!!! I used to shop at Sun Devil pool supply in San Tan Valley. Shawn was the store manager. He was always very knowledgeable and professional. After he left the quality of service went way down. I am so glad Shawn opened his own store! His new store has a great selection of products at amazing prices. If you want service, selection and great pricing,you need to go to Shawn's pool shop! read more

I just purchased a pop up head for my pool, 2 hrs later I tried to return it. They will not return my money only store credit. I didn't know 2 hrs would make a difference. I'm very disappointed in there service. Very Expensive. read more

NEVER use this pool shop. Complete overhaul of an upsale after a water test. I've owned my pool for 15 years and do most of the cleaning and maintenance myself--and this guy wants $250 of chemicals to adjust PH and alkalinity. His prices are better than Leslie's pool, but he's dishonest with how to get the chemical balances right. Better off to pay a higher price somewhere else and only get what you need. read more

I have been trying to avoid replacing the hoses on my pool pump (above ground) but when they all cracked, I figured that was enough. I decided to go to Shawn's since it was close to my house, and let me tell you it was a great decision. The staff that was working was helpful and sincere while providing valuable feedback. I was skeptical about the size of the hose but I was told if it did not fit I could bring it back for in store credit, which I was ok with. I then needed a new vacuum that didn't break the bank. Once I showed back up they greeted me with a friendly hello even though I was just there. I guess you could say the prices were a little high, but supporting local businesses means more to me than saving a few bucks! I will be going back for any of my pool needs! Thank you! read more

My first time in the shop, will be my last. I needed a brass bolt that I had searched for online first, so I knew the approximate cost. They quoted the price, about $12 more than most stores, other than Leslie's. When I said nevermind, he said sarcastically, " Thanks for supporting local businesses." I replied, "Thanks for taking advantage of local residents." He said, " We have to make a living somehow." Well, I decided not through me. read more

I've been doing business with Shawn's Pool for at least a year. He clearly knows his spa chemicals. In fact with his knowledge in the spa business I must say that the spa has NEVER been that this clear and fresh. Thanks for your help Shawn. read more

Honest, Ethical and Good Pricing. He helped me turn my pool back to brand new status and had ideas to save me money. I have used several pool companies and also got quotes but he beat all in service and price. read more

I bought a part for my pool on 6/23/16. The part was unused but packaging opened. It didn't work so I tried to return it. I'm within the "15 day return" window ( yes, you read that correctly) but it was refused because the package was opened. The receipt clearly states "all other products Shawn's offers a 15 day return policy when Un-used in original box or package and accompanied by a receipt". Nowhere does it note that the packaging needs to be unopened or in pristine condition, merely in original box or package. If you're going to refuse my return for that reason, then maybe that should be clearly listed on the receipt, or specified at time of purchase. The part was $95 after tax but I was offered same day store credit for the item value, less tax. Same day...because I need $89 in pool supplies today?! I'm frustrated with this policy because I tried to support local business even though this same part was $60 online. Now, I'm dealing with a part that I cannot use and no way to get credit for it because the bag is opened. I've learned my lesson and will not be supporting this local business since the owner is unwilling to support his local customers. read more

Shawn's Pool Shop offers excellent customer service. Shawn will teach you everything you need to know about taking care of your pool. His patient and friendly personality will keep you going back. read more

great local business, as most people know Shawn used to manage the Sun Devil Pool store by Walmart. Great to see him out on his own. Shawn also offers pool cleaning services, we have used him on our own pool and recommend him a lot through our real estate business. read more

Glad to see Shawn back in San Tan Valley. Shawn is the most honest and knowledgeable pool supply guy around. He is extremely helpful, and will come out to give you a hand and /or advice. He can also talk you through it if you want to save money and do it yourself. Nicest huy you'll ever meet. You can't go wrong with Shawn. read more

Shawn is excellent!! We recently bought a home with a pool and with the labor of moving, we unfortunately ignored our pool for two weeks, making it turn green. Shawn was EXCELLENT! He walked me through every step of how to fix my pool, and even taught me how to clean my pool filters. He was very thorough, and sure enough, my pool was cleared up within 12 hours! I showed up about 10 minutes before closing, and he was kind enough to finish our conversation and not rush through it, even though I didn't leave until about 20 minutes after closing time. I'll be coming back here whenever we need help or supplies! He really is a great guy. read more

Hello, my name is Michael Di Mauro and my wife and I just recently moved here from frigid Montana. We purchased a house and had an in ground pool installed. We are first time pool owners and truly don't know what we are doing. Before I found Shawn's I utilized the chain pool store located by Wal Mart. They were okay and helped by letting me know that most people out here don't have heaters for their pools, instead they use the plastic covers and I bought one for our pool. They seemed okay in knowledge at the time since I didn't know any better. Then out of the blue driving down Bella Vista, my wife said there's a pool store. We stopped and I went in and talked to Shawn and he has helped me tremendously. He has the total knowledge and told me how to handle the chemicals for our pool. Also, since we had a salt water generator installed for the pool and the chlorine was high that I could turn off the AquaRite control and with this being winter that it would take probably a month to a month and a half to bring down chlorine. I was just running back and forth to the other place about twice a week and they didn't seem to have my concerns in mind. I'm so glad my wife spotted Shawn's store and for Shawn to be the helpful type of person that he is. I plan to be a loyal customer to his shop and if you are looking for a local pool store, you won't go wrong. Mike read more

I am new to Arizona and have never owned a pool. I called Shawn's Pool Supply based on Yelp reviews and I wasn't disappointed. Shawn promptly responded to my email and was very thorough with answers to my questions. Signed up for service and his pool tech was just as nice and answered my questions. read more

We have been getting our pool supplys from Shawn even before he opened his own pool store. What a disappointment it was to us today when we tried to return a $31.00 part that Shawn told us was not under warranty. He told us to contact the supplier, and my husband did, and Paramont said it was indeed under warrenty. It is a plastic part that removes pop-up jets in our cleaning system. We decided to purchase one that was not plastic and since we were able to get a better price directly from another supplier, we only wanted our money back for the broken part. Shawn refused to take back something he sold, that was completely under warrenty because we were not purchasing a new one from him. He told us his business was not just giving advice, and if we weren't purchasing a new part, it was against his return policy to give us back our money. That is unethical. We have spent hundreds of dollars on chemicals and parts since he has been open. His customer service must be reserved only for people who spend thousands. He chose to lose us as customers rather than accept a return for a broken part, that was under a manufactures warrenty. We say, buyers beware! read more

Super helpful, great selection. Prices were reasonable. they made me feel good as a customer. The young man even offered to carry out my volleyball net to my car! I will definitely be back! read more

They over-charge, and charge you for things you do not need. In the beginning you think they are great. After a few months they will rake you over the coals. Read your agreement carefully. He will charge you and charge you and your account will be drained before you know it. NEVER trust this company! read more

I bought a new pool heater/cooler from Shawn this past week. He answered all of my questions thoroughly and offered no pressure for the sale. His installer Cooper was very knowledgable and friendly and walked me through how the unit operates. I highly recommend Shawn and his team if you're looking for a no pressure sale and friendly, competent service. read more