Took in my clients truck couple of times and they got the job done. Front service was friendly. Ran into Chris he was very nice and explained everything to us. read more

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took it two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!! read more

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This is the second time I've used Jay Walton for body repairs. They are truly professional, and maintain a low-key friendly atmosphere. Best of all, repairs have been completed perfectly, restoring my Honda CR-V to like-new condition. Highly recommended. read more

Brought car in for check engine light problem. After car returned I had intermittent starting problems and discovered they did not properly fasten positive battery connection. Very basic negligence causing much apprehension. read more

Took a "new to us" pre-owned car in for an overall inspection and made the fatal mistake of telling them about the two problems WE ALREADY KNEW ABOUT. They didn't even put the car on a lift for two full days, but charged us an $60 diagnostic fee on issues WE TOLD THEM were wrong - never looked at anything else on the thing. Waste of time and money. Took it to Midas the same day and it's already getting fluids and a full inspection. read more

Jay Walton is fantastic. I've been taking my cars to them for service since I moved to ABQ over a decade ago. When I drove a jalopy, they treated me with kindness and respect. After ~5 years they advised me that my old car was no longer safe to drive. And now, even though my current car only requires service every ~9 months, they still greet me by name with a big smile when I come in. They are trustworthy and provide excellent service. read more

I love Jay Walton! They have been servicing my family's vehicles for years. My parents were going to them long before I could drive. Once I got my first car, I started taking my vehicles to them. They do a wonderful job and take care of me like I'm family. I go to them for regular maintenance as well as collision damage. Their customer service is impeccable, and the waiting room is always clean and well stocked with drinks. Work is always completed promptly, and pricing is reasonable. They are honest with me about what needs to be done and what does not need to be done. I trust them with all my vehicles and will continue to do so in the future. I highly recommend Jay Walton to all my friends and extended family. read more

Did a great job on my repairs a few years ago after a collision. Recommended by my service center to me.

They were able to get my husband in on an emergency. We unfortunately had delays due to new year but they were able to diagnose and repair the truck in a very timely manner. My husband was very pleased! Affordable, friendly guys. read more

I had my Infiniti JX35 towed there after some front-end damage occurred. Katelyn kept me informed about how the repairs were coming at all times. They did a beautiful job on the repair. The paint looks great, and I am very happy with how the repairs turned out. I will definitely tell all my friends about their great service. read more

I am writing a post about this place and they didn't even work on my car. I broke down in Albuquerque and AAA recommended this place. They diagnosed the problem quickly and accurately. It was electronic and recommended that for speed I take it to the dealership. They were friendly, fast, and honest. They didn't even charge me a diagnosis fee. If I lived here, I would make this my go to mechanic. Thanks for your help, you made my breakdown during a road trip as easy as it could be. read more

Jay Walton Automotive is the best, friendliest, auto repair shop in Albuquerque! I had a terrible accident with a hit and run vehicle. The worst part was my particular car was my dream car... Seriously, It took me 5 years to finally get it so thinking about the repair process was honestly scary and discouraging... And oh how wrong I was! Pat and his crew are the real deal! They updated me through the whole process, informed me anytime I had questions, fixed any issues I had concerns with... they even blended the paint a bit better where my eye kept going to... not only did I get a 100% fixed like-new vehicle, but it drives even better then before my accident! I'm in a car club and I go to many car shows so they have no idea how thankful I am. I'm going to give as many reviews as I can because they really are awesome! Thank you guys for making the experience so professional and perfect! These guys deserve a raise!! read more

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Quick service, no bs even though they could have. This is a good find. Diagnosed a loose spark plug on a road trip.

One of the best mechanics I have ever been to they where timely and rates for the work done where super reasonable ill definitely be back for any work that needs to be done on my vehicles thank you again! read more

My car was misfiring. I had ignored getting a tune up and this is what you get when you do that! But, Jay Walton's team was so easy to work with and I got my car back the same day! Adrian was my service dude and he was nice and very kind every time I talked to him. The technician took my car back about 10 minutes after I arrived. They were perfect and so professional. I have gone to Jay Walton before and after the the new owners. I have to say that the crew at Jay Walton Automotive are so kind and friendly. They understand how stressful car issues can be and they just really go out of their way to assist! Thank you Adrian for your kind, careful attention to my car! A++ and 5 Stars!! Thank you!! There was a time where I got a chance to get some work done on my vehicle at another business. They opened at 8 am and closed at 5pm. They did not stay late for people who work. You had to take time off on both sides of the day, even got it back the same day. I will stay with Jay Walton for their professionalism and their accommodation of my schedule. Thank you!! My car is a 2006 Chevy Malibu and still running well because of Jay Walton's Staff! I am so relieved that they fixed my car today and it wasn't a lot of money and I can go off to work without taking time off to drop it off and pick it up later the same day! read more

First of all you had my car for six weeks. I had zero issues with the module you said I needed prior to bringing it into your shop, that was not what I took it in for. It was working just fine. As far as the tire issue. The tire was not 3 years old, and yes they had to prorate it because a plug was put in it by your shop without my permission. That's why I pay extra for the warranty, but it is not covered if someone sticks a plug in it. You should have been responsible for that charge. I didn't authorize it, I know better. I would never step foot in your place again. I am still hearing the same buzzing that I took it in for in the first place. Look elsewhere ladies, beware read more

Brought our car here after a hit & run accident (typical Albuquerque!) in our month old car. Drivers side front panel was damaged and the door was a little, too. Jay Walton needed to remove a molding panel on the drivers door to fix other damage. Received our car back and all seemed well. Flash forward 6 months, the drivers side molding panel (the part Jay Walton needed to remove to fix other parts), pops off partially and before we could get it back on, came off completely to reveal that the tabs on the panel where broken when removed and instead of replacing the panel, they used epoxy and double sided tape to reattach the panel. I had to take time off work to take the car back to Jay Walton to repair something that should have been fixed right the first time. I spoke with the manager and he apologized and said he spoke with the tech who did it. That's useless. I have serious concerns that the rest of the parts they "fixed" will reveal their half-ass work in the future. While the repairs would be under warranty from them, it's still a huge hassle and something that shouldn't be happening. Will not be going back. Beware the repair. read more

Jay Walton auto is where I bring my vehicles. I've been a satisfied customer because they make sure your satisfied . The auto-repair and paint side of Jay Walton is what you want for your ride. It's as good as it gets. No it's better! On the mechanical side, diagnostics and repair costs were right on. read more

Brought my 1990 Camaro in to Jay Walton Automotive to get a ding on the driver side quarter panel repaired. I chose Jay Walton because Hagerty has them listed as a preferred vendor. The dent needed to be fixed, color matched and then new clear coat on the drive quarter, roof and passenger quarter because there were no seams to stop the clear at. They did an excellent job with the body work and paint match. However I was unhappy with the clear coat as it had an orange peel look to it and the rest of the paint was smooth like glass. I called up Pat in the paint/body department and he told me to bring it back in and he would take care of it, no questions asked. Not only did they finish it to look like glass again they polished the front half of the car as well and apologized for the inconvenience of me having to bring it back in. I couldn't be happier with the way it all turned out. Their customer service is top notch, it's nice to work with a company that takes care of you. read more

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Thank you to Randy and pat luce And a special thanks thanks to lance and his staff they did a great job getting my cadillac cts v back together. I appreciate everyone being professional and keeping me updated on the status of my car start to finish . Thank you . Highly recommend this shop to anyone . read more

Gave them our car with an agreed upon budget and rough timeline of 2 months. 7 months later they give me my car back and it is in worse condition than when I gave it to them. The engine cuts out and dies now, the brakes cut in and out, and the new AC I paid for if I turn it on it kills the engine. Brought it back only to be yelled at by pat and to be told 'you people don't understand' which I can only assume is a racist or otherwise bigoted statement. They then ripped out the air conditioning from my car and sent me on my way with a broken car. When I turned on the windshield wipers they had 'fixed' smoking was coming out of my dashboard. I was then told that they only have 1 person who can work on older cars, and that they no longer want older vehicles, as if it was my fault for dropping it off and I had unreasonable expectations. The expectations I had were from their own manager Ryan who told me these things could get fixed in a timely manner. Pat the manager then goes on to tell me they have cars that have been there for 4 years waiting to be repaired. If they had been honest about the timeline or their lack of ability we would have taken it somewhere else. They made no effort to make this right, just met with unreasonable hostility after I literally only asked him to listen to my customer experience. Instead of just listening, which is all I asked for, he decided to berate me and blame me and act like a bigot. How dare you speak to a customer like that. I will have to spend thousands to repaid the vehicle from the damage they called. read more

Vehicle got keyed and got some other stuff repaired as well since it was here already head lamp restore with warranty also the front bumper repair new OEM Honda fender repair/ color match right fender also hood repair read more

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I have been taking my cars to Jay Walton Automotive since 1995, when I moved to Albuquerque. I have been thoroughly satisfied year after year. In 1995, Jay Walton's was the only AAA recommended service facility in Albuquerque. AAA has since started recommending others, but Walton's is the oldest. Mechanics are top notch, service has always been excellent. Being as established as they are, they do tend to be extremely busy, so for maintenance work it's best if you make an appointment rather than just dropping in --- you'll have less of a wait and be happier for it. read more

A lady crashed into my parked car and messed it up pretty bad. This place fixed it up like it was before and they did an amazing job!!! The reason for the 2 stars is because they ordered the wrong hubcap. They told my husband that as soon as the right one came in they would give him a call. We never got the call so we called. The employee said that the person we need to speak with was busy and would call us back. Again we never got a call so we called again. They said that the hubcap was in and it's been there for a week!!! They said they'd call us but didn't, then they told us they would let us know when to come by so they can put it on and again never got the call. Everytime we would call we were told something else or to wait blah blah. This place is pretty busy and because of our schedules it's hard to drop by the shop.Wellll it's been a year later and my husband just gave up and my car still has a missing hubcap. Since I can't figure out how to reply to comments and can't seem to find the messages between Caleb and I, I'll just edit my review. Caleb contacted me through messages on yelp saying they have my hubcap. I gave him my husbands number and told him when it would be the best time and day to call. We have busy lives and couldn't figure out a way to have some free time to come to you or you come to us. Caleb kept messaging saying he tried calling my husband several times but we only received one call and that was it. I have my records to prove that we never received call not even voicemails. read more

I stopped by this place because I inadvertently damaged a rent car that I was driving up in Santa Fe and wanted to have an estimate before I returned the car at the airport. All of the people in this facility were helpful. In about 25 minutes I had a written estimate which offered me some psychological relief before returning the car to the rental car company. The young lady at the front desk offered me something to drink while I was inside waiting (in their very clean and cool waiting area). "Matt" (I hope I remembered his name right) was quick and efficient in providing me an estimate. This seems a first rate small business and I really appreciate their professionalism in all aspects. read more

The service department is 5 star. I was almost an hour late to my 11am appt and I knew I was going to have to wait due to the fact it was the lunch hour. However a very nice mechanic offered to hold off on his lunch to accommodate me. Thank you so much Adrian! The office setting is very clean and welcoming. Very nice decor not like you're sitting in an old stinky garage. They also did a 40 point inspection and did not say I needed work done that other sketchy places said I did. Highly recommend. read more

I was t-boned in Albuquerque a couple of months ago and on the recommendation of my son, who works for NAPA, I went to Jay Walton for repairs to my Tacoma. They did a very polished job, the truck looks at least as good as ever. The damage was extensive and took weeks to repair but in the end I was satisfied and they give a really good warranty on their repairs. I would recommend them to anyone as I came to rely on their trustworthiness and honesty. read more

$1421 for a new carburetor and spark plugs and the spark plug wires . They had my car 3 weeks. Over priced, slow and claimed they tried to find a emergency brake assembly with no luck, Midas found the assembly in 10 minutes. I do Not recommend this company whatsoever. read more

I had a great experience at this shop. I am very satisfied with the work they did to my car but also their amazing customer service. Jaqueline was very attentive and knowledgeable and handled all the communication with my insurance company. read more

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Let me start by saying that I gave them 1 star because there is not an option to give them any less. I strongly advise that you look for another shop!!! These guys are nothing short of crooks. I had my 85 Blazer towed to them to have a brand new engine put into it. I ordered a nice new engine. When they installed the engine, they must have used the oil pan to jack it up, or hammered the oil pan in to place, because the oil pan has a nice giant dent in it. It is BRAND NEW! I asked them, not that it wasn't obvious, to make sure that it ran right. My concern was only for it to be reliable and run as it should. These guys gave me my truck running so rich that I could smell the gas from the tailpipe. Also, the timing was off... like way off. It was hesitating, stalling and sluggish. It certainly wasn't responding the way that you expect a brand new 350 to respond. That isn't it. It was also leaking oil and power steering fluid. Giving them the benefit of a doubt, I took the vehicle back to them. I told them the issues that I was having, hoping that they could rectify them. After all, I just got done paying them over $2500 in labor. These guys proved that they DO NOT take any pride in their work. After getting the vehicle back the second time, I noticed a few things. The first thing that I noticed was that there was STILL power steering fluid leaking after they told me that it wasn't leaking in the first place. Additionally, they were supposed to have changed the oil. Well, even if they did, they DID NOT change the filter. I know, because I marked it! Excuse me if I'm wrong, but isn't the filter change kind of important when it comes to removing metal shavings on a brand new engine? They treated my stuff with absolutely no care. They lied about doing services that they didn't do, and performed poorly on services that they did do. I just had there work corrected at another shop, at almost another $1000 dollars. These guys either have no clue what the hell they are doing, or they don't care whether what they are doing is right or not. Either way, I will be sure to pass the word on my experience. Being that I am in the social media marketing industry, that word might spread fast. Cheers "gents". -Artis read more

I was rear-ended at a stoplight with significant damage to my 2015 Jeep Cherokee a couple weeks before Christmas, 2017. My dad recommended Jay Walton for repairs, saying they had left a previous car of ours looking "like new" after an accident. I brought my car by for inspection, and Jaqueline, who helped me out at the shop, was communicative and efficient. When the parts for my car arrived, I missed my appointment window. I was told to bring the car in anytime; even around the holidays, the shop was flexible with me. Repairs to the car were done in a timely manner, with great communication when the shop found more damage than had been listed in the original estimate. Jay Walton communicated with the other driver's insurance company directly when extra costs came up. I picked up the car; it had been replaced with original Jeep parts and looked brand new. The car works perfectly and I couldn't be happier with the service. I initially missed my appointment window because, only a few days before, my dad passed away suddenly, and my life turned upside down. I mentioned this on the phone. After service was complete, the employees at Jay Walton sent me a signed sympathy card. That small, unexpected kindness meant a great deal to me. This business goes above and beyond in terms of service, attention, and care, and I am grateful that they helped me during this difficult time. read more

This place is terrible. And I'll tell you why. My husband and I are young and we are here because of my husband's military service. These people tried to get us to pay 1500 dollars for a transfer case and labor when the transfer case was perfectly fine! How do we know? We bought the part and installed it ourselves! It was a quick fix, tightening a nut in the drive shaft. So thanks, Jay Walton, for attempting to rip off two young newlyweds. How embarrassing. read more

BEWARE! Two different estimates for two different damages. The estimate on the side damage went from $1575.31 to over $2500 when the vehicle was brought in for repairs. The hood estimate was "around $700" but went up to $785 when vehicle was brought in for repairs. When I questioned the "around $700" estimate I was told $785 is around $700. Hmmm. I'm not good at math but I think $785 is closer to $800. read more

They give you a low estimate to get you hooked and then they call you daily and say it will be a few hundred dollars more. Use this company and you will see what I mean. Good luck if you let them do the work. read more

Jay Walton was recommended to me when I first moved to Albuquerque. Extremely friendly staff and trustworthy. Great automotive and body work! read more

Their auto shop is great, the people are fantastic and customer service is great!! HOWEVER..the new body shop manager (Jacqueline) is the rudest person ever, she has no sense of customer service and is poor at managing the work. When my daughter first called about repairs, she said it would be a 5 day job, she later said 7, that there was nothing she could do that it was what was required. when I asked why it had changed she actually argued with me and said she had given that time frame to begin with. Unfortunately due to other circumstances we had no choice, so we gave the go ahead. The first set of parts arrived in worse condition than the car, according to them. They didn't know what happened to them in transit but would need to be reordered and it would take 2 more weeks before they could get them again, due to GM stock. So again we waited. When they came in we called, made the appointment to take in the vehicle. We dropped off the car on a Monday ( 7 day repair job, business days) I called the following Monday (5) to check the status as she had not bothered to even provide a courtesy call, she stated it would be thursday or Friday before it was ready. Again it started as 5 days, then went to 7, I am now at 8 and when I contacted her again this morning, she rudely stated it was not ready and wouldn't be ready until the following evening. When I asked her what was going on her response was this "we have other cars being worked on at the same time its not just your vehicle". I don't know about anyone else but being without your vehicle for a couple of days is bad enough, but 2 weeks for a 7 day job is entirely unacceptable to me...and her rudeness on the phone is as well,(she's as nice as can be in person). I will end with this Jay Waltons is awesome at automotive repair, I've referred many friends and family to them and will continue to do so. But that obnoxious person in the auto body side, I wouldn't refer anyone to for any reason. my apologies to the guys doin the work, but Just that one rude, new manager needs a lot of time management, and most importantly customer service training.. what a disappointment to a great business. read more

These guys are knowledgeable, are incredibly fair and do a great job. They are great detectives in tracking a problem down. My little GMC truck had a fuel light that just wouldn't go off. It prevented me from passing an emissions inspection. Jays was tenacious and tracked the problem to wires which had been gnawed by mice. read more

I've been to many mechanics across ABQ for various car accidents and body work in the past few years and Jay Walton Automotive was far superior. They were easy to schedule with, worked on my car soon after coming in for a quote, completed the job early and even paid for two extra days of my car rental for a slight miscommunication. They are a very customer service oriented company and I would definitely recommend! read more

This place is a joke!!!! My car battery died in front of their shop, I walked in and asked for a jump, their mechanic had me hang around for 20 minutes until finally the owner/manager came out and told me they don't have the equipment to jump start a car.... He then offered to charge my battery with his charger IF I REMOVED it from the car with no tools. Well, thanks!!!!!!!! To me if a mechanic does this to a person broken down in front of their store you can imagine what they do to a walk in customer. read more

I've been taking my '97 Olds Achieva to Jay Walton Auto on Central Avenue for about 10 years now and have really appreciated their professionalism, honest and workmanship. I found them when we moved to ABQ by checking out the AAA approved auto services closest to where we live and they filled that bill nicely. Location and convenience was part of the choosing, but staying there depended on consistent acceptable (to me) service and advice. Walton Auto had told me for a few years now that I had a slow oil leak that wouldn't really damage anything and that I could keep the $$$ in my checking account until it got worse. Well, it did, and what we thought was going to be a $1.200 head gasket job turned out to actually be a $200 oil pressure sender. Clearly they could have done the more expensive job and I wouldn't have known the difference ... but they "did the right think" by me once again ... and that's why I will keep going back and back and back to have them keep my paid-for baby going. They are good folks! read more