Very impressed with the knowledgable caring staff. Dr. Marincovich was stellar (professional but…read morepersonable, he definitely knows his stuff), the whole office visit was excellent and looking forward to my next appointment

I understood when i came in the cost would be $200. It came to almost $500. He tried selling me…read moreanother test that cost even more. When the doctor tried hard selling me on a hearing aid and i said not at this time he became very upset and mad. Very immature for a doctor. This was purely a bait & switch.

Dr. Beene was a great find. I had requested a hearing test and a Nexus letter for my VA disability,…read moreand she performed hearing tests and provided the letter I needed to proceed with my claim. Her demeanor was friendly and attentive. She performed the required testing and spent time discussing my hearing loss, which included my past military experiences with loud noises. The letter she wrote covered all the bases for what the VA would need. I also learned that I could achieve better performance from my hearing aids if I made a small modification to the apparatus' dome. I couldn't be more appreciative of Dr. Beene's professionalism and her personality.

An Audiologist Who Truly Listens and Understands…read more I've been struggling with hearing issues for years, and each time I brought it up, I was told my hearing was "fine" based on standard tone tests. The VA told me this. Two other audiologists told me this. But in my day to day life, I knew something wasn't right. When I met Dr. Beene, it was a completely different experience. I didn't have to explain the VA claims process or educate her about what veterans deal with, she already knew. That alone made a huge difference. More importantly, she didn't just run a standard tone test and send me on my way. The testing itself was quite long and tiring but that's what getting to the bottom of an issue looks like. She understood that there are other types of hearing loss, like processing issues that don't show up on basic audiograms. She actually listened to what I was experiencing and used specialized testing to assess the kind of difficulties I've been living with for years. And she validated that they're real. She even offered to support my VA claim without me asking and genuinely wanted to help me get the support and tools I need, including hearing aids. If you're a veteran, or anyone, who's been told your hearing is fine even though you're struggling to follow conversations, especially in noisy places, please go see her. Or for your other hearing related problems. This is what real care looks like.

My husband was 96 when he went to the Oakmont branch. I can't begin to describe the care and…read moreprofessional attention he was given. He could hear so much better than previous hearing aid companies. He has passed but I am eternally grateful for the gift of hearing he was given in his last days by Kenwood Hearing.

The actual hearing test was very thorough. It is very good…read moreto have a baseline for future visits.

The staff charged me a "no show" fee of $50.00 for a missed appoimtent.This was after they called…read moreme a half an hour before my new appointment was to be. They were calling to cancel this new appointment, saying that they could make an appointment for me later that day. The office is in Santa Rosa. I drive from Petaluma and was almost there when they called. So I had to turn around and go back home, then make the same trip back to Santa Rosa again some hours later. That's two trips. When I questioned the person behind the desk the audiologist came out and said if I didn't like it she would cancel the appoiment. I need my hearing aids. I felt like they kept my hearing aids hostage. I thought that it was very wrong to charge me a "no show" fee on the same morning that they canceled my new appointment. "Do like I say, not like I do". I paid it or else I would not get my hearing aids. I was unhappy that they wanted a "no show" fee on the same day that they canceled on me. It seems to me that they held my hearing aids hostage until I paid their fee. Up until today, I have been very satisfied with my experiences at Microtone. But unfortunately, my experience there today left me very unhappy. I think the management should review this policy. And have a little more consideration for the customer.

I just wanted to put an update on my review because I am so shocked by the response of this…read morebusiness to my insurance provider. I filed a grievance not long after I wrote my first review and I finally got a response to my grievance. Basically Microtone Audiology, via their office manager lied to my insurance company in order to excuse their behavior. They said that my provider had not responded to their request for information needed to provide me with my hearing aids. The office manager repeatedly said that she tried to cool things down when she did the exact opposite with me and my dad when he called to try to help resolve things. so now to some things up, this part of the grievance has been closed, but this is far from over. My insurance company is assisting me with furthering the grievance. In the meantime, I have contacted capital Kenworth audiology, and they have been a dream to work with. I am working with them to get my hearing aids. To be clear anyone thinking of using this business should think again they have competitors in this county who do a much better job.

Delighted with my new hearing aids from Audiology Associates! Their process of evaluating and…read morefitting is very thorough and very open to answering all questions. I was anxious about adapting to the devices at first. It was a shock to suddenly be able to notice sounds that had been gone due to my hearing loss. Dr. Marincovich's team was readily available to adjust and to reassure me about how the body readapts to sound. I'm also glad to know that they will continue to be available in their lovely, calm and friendly office. Thank you, Audiology Associates!

From the owner: Dr. Peter Marincovich earned his graduate degree in communicative disorders…read more from Louisiana State University, and his Ph.D., in Audiology from the University of Memphis. A Santa Rosa native, Dr. Marincovich has practiced in his hometown since 1984. Dr. Marincovich works with patients of all ages and levels of hearing loss. He is also a frequent presenter at seminars and academic conferences. His areas of special interest include the assessment of auditory and vestibular disorders, healthcare policy, hearing care solutions and delivery systems and audiology education. He holds specialized credentials in teaching the handicapped, and conducts courses at Santa Rosa Junior College.

Excellent care provided by Dr. Stephan Zechowy and staff. My concerns were thoroughly investigated…read moreand resolved. I was listened to and heard. It doesn't get any better than that.

Very kind people work here. That is extremely important in medical care! The doctors and other…read morestaff have been very helpful. Very long wait periods (literally months at times) from one appointment to the next though, because they are so booked up. They need more doctors at this location. So get in while you can. Good luck to all~

I have been going here for around 6 years now and I have never had such a bad experience before. I…read morewas in the waiting room, waiting for my appointment with Dr. Aubin-Pouliot everything was okay at first but when I went in the back to see her about my neck problems her assistant Brandi Vasques was extremely rude and impatient with me. It felt like she was dismissive and unprofessional. It was overall a really bad experience, If this is how I will be treated, I will stop coming and using this service.

Not only did I wait 2 months for an appoitment which my lump could have turned to cancer by then, I…read morewaited in a cowded waiting room for 45 minutes. Then the doctor did nothing but look at past MRIs and touch the lump and ASSUME it might be something he has seen in the past, yet rare. That was it! He did not even send the notes to my doctor, at my next appointment they had to call and ask for them. Then in the notes the doctor had just "completely copied word for word" an opinion from another doctor...not even his own words! Find another place to go or another town if there is not one here in Santa Rosa....you may die before you get an appointment or the right diagnosis.

My experience is from the Windsor office, but still the same doctor from the Novato office. I came…read morehere with my dad and the service was poor. He didn't explain what the tests were, obviously they are to test the hearing but a little explanation goes a long way. One test specifically when he placed ear plugs and headphones he explained what the instructions were after his ears were covered. How does he think he will hear when his hearing is poor and he had the headphones which are basically canceling the noise. Explanations were poor and he seemed to get frustrated when my dad didn't understand right away. English is not my dad's primary language so I was there to help with translating but he preferred to attempt to speak Spanish when some of the words the doctor was trying to say were hard to understood in Spanish. As a medical professional having a translating service is highly required. It wasn't until half way through the appointment he asked if I can translate. Comments like "he has a big head" "I don't know if he can hear me" are not professional. I have always gone to other medical appointment and have never had to experience this with my dad. As a medical professional myself, he was rude and had zero patience. His tone changed once he started talking prices, but I do not recommend him. Explaining what the tests are beforehand and saying what he is doing should be the bare minimum. His explanations were not the most clear and he was obviously frustrated when my dad said the wrong thing or when he would hear more of the high pitched noises than he played on the computer. The test is deciphering what he hears, right? So why was the doctor visibly frustrated when my dad was pressing the button on what he was hearing. I'm more than happy to give my feedback to their patient experience if the office would like.

Great Audiologist! I highly recommend!! Dr Weismann and his staff Went above and beyond to assist…read morein my requests. Friendly, professional and all around amazing! I can't recommend Dr Weissman enough!!