1. Jay's RV

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    Jonesburg, MO

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    Jay's RV

    3.0 (4 reviews)

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    Camping World - Columbia

    Camping World - Columbia

    (60 reviews)

    This matter has been resolved to our satisfaction very quickly after my post, and we are…read moresatisfied. Thank you for reaching out. Camping World is on my mind. Hopefully I can unload here and maybe even help someone not to make the same mistake I did. My issue is with Camping World, We bought a new 26' Cougar 26RKE and traded our Imagine in on it. Not sure yet if that was wise. Purchase went well, but that is where it ends. Camping World of Columbia were fine falling all over us with the purchase process, however that's where the marriage stops and the divorce starts. Every time I've ever been on the receiving end of service it's like they feed you bull until you get totally fed up. Then it's like ignore you. Warranty work should not take weeks. We have a new camper and the slide came out most of the way and then dropped about 6". Used a floor jack to raise it and get it back it. Service said that they weren't busy so bring it right up and they get us right in. That was the first lie. Wife called week later, service writer hadn't heard, wife said can you check, well they'll let me know, That's not what she asked, can you check? This isn't the first time we've went through trouble with this service department, we have had many rvs in the past years and seems like this is a regular pattern, they have too many in sales that need pushed out the door to take care of their warranty work. You see the almighty buck speaks loader. I've said it many times no more, don't know when I'm going to get it through my head that they suck. So please take my advice look for some place else to buy. Blue Compass, RV Unlimited, anywhere but Camping World Columbia.

    Today, I was pleasantly surprised when we were driving down the 70 with full gray and black tanks…read moreand no freshwater. The associate I spoke to on the phone informed me that it was acceptable to come in and dump and was uncertain about the availability of freshwater. The dump was straightforward. While some water spigots were malfunctioning, we were able to overcome this issue with the assistance of a 50-foot hose. With such reliable and convenient service, I would undoubtedly do business with them in the future.

    Bill Thomas Camper Sales - Defective door panels installed by Bill Thomas Camper Sales

    Bill Thomas Camper Sales

    (23 reviews)

    We took our refrigerator to Bill Thomas camper sales for repair. After having it for eight days,…read morethey said there was nothing wrong with it, but they agreed to go ahead and put a new thermostat in it and said again that it worked and nothing was wrong with our refrigerator. The refrigerator still didn't work and we paid Bill Thomas Camper Sales almost $500. Three days later we were at a airstream rally where Bill Thomas camper sales was at showing their airstreams. We spoke with Bradley Eubank, the general manager, and told him about our complaint with service at his business not fixing the refrigerator. He sent two technicians to check our refrigerator and after running tests they said it was broken and we needed a new refrigerator. We ordered a new refrigerator from Bill Thomas camper sales. When we picked it up we immediately noticed the two front panels on front of the refrigerator were cut too short with one having approximately a 1 inch gap and very noticeable. The parts manager promised to mail out new ones to us the next business day. They never came. We emailed the general manager twice asking about getting our panels fixed. He never responded and he never returned our phone calls. There wasn't any communication from anyone at Bill Thomas camper sales to us in reference to our defective panels on the refrigerator or any communication from them while they had the refrigerator for eight days even though we called several times checking on it Also on our first trip using the new refrigerator we were having some water leakage on the floor under the refrigerator. We discovered when Bill Thomas Camper Sales installed it they never took the zip ties off the drain tube from shipping and it was tied straight up in the air from the drain so no water could drain out and it poured out on our floor. Buyer beware there is no quality control from Bill Thomas camper sales. Follow up- we disputed the price of new door panels on our credit card and won. We also contacted the Airstream Factory and made a complaint against Bill Thomas Camper Sales. The Airstream Factory sent us new door panels. We never have heard back from Bill Thomas Camper Sales

    Left our airstream there for repairs a week ago. Staff knew we were leaving for a trip and needed…read moreour camper back by the 9th. I called on the 8th twice to see if it would be ready as promised. No call back. So the 9th rolls around and Emily finally contacts us (after we called first) says they haven't even started on our repairs and there are 2 campers ahead of us. Do not bring your airstream if you are on a schedule...they don't care. Will not be coming here again.

    Travers St Louis RV - 2021 Kodiak Ultimate 2921FKDS

    Travers St Louis RV

    (44 reviews)

    My husband and I flew into St. Louis from Texas this weekend and rented an RV from St. Louis RV. I…read morecan't go on enough about how great the experience was! I found them online and put down my deposit. The RV we got (a Class C) was bigger than I anticipated. Very spacious and could sleep 10 people! Luckily it was just the two of us and my son meeting us at our RV spot for a family reunion. In the evenings we had plenty of room for a group to play cards, snack, etc. Anyway, about the experience.... Lora was very good at sending reminders of when the payment was due, emailing the paperwork for us to send back, etc. I was disappointed that we were the last in line to pick up our RV to start our vacation (3PM instead of 2 like I thought) but she ended up letting us bring it back an hour later which actually worked out better! The RV was clean and they did a great job of showing us how to use it. They were even available for a phone consultation (after hours) when we forgot one of the steps for leveling the motor home. I loved the fact that they didn't charge extra for generator use and we had a generous amount of miles that could be used per day. They even cleaned out the sewer for us when we dropped it off and refilled the propane so we didn't have to mess with any of that! All we had to do was bring it back full of gas which is very easy because there is a gas station across the street. Dropping it off was a breeze and took no time at all! I wish we didn't have to buy extra insurance as our car insurance would have covered it, but Lora explained that not all insurance companies are the same, and it was just for precaution. Luckily the extra insurance was not that much. I will definitely use them again if I ever need to rent another motor home in the St. Louis area. (Unless I can convince my husband to buy one!)

    If I could give this dealership 0 stars, I would. We…read morepurchased a brand-new 2026 travel trailer less than a month ago. As part of the purchase agreement, the dealership agreed in writing to repair a shower wall that was severely bowed. When we got the camper back, the repair was unacceptable. The shower wall is still bowed, and now the bottom is pushed out even farther. Instead of looking like a new camper, it looks like a used shower was installed. We were then told that this was "the best they're going to do." When I tried to discuss the issue with Glen, the sales manager, he refused to listen to my concerns and ended the conversation by hanging up on me. That level of customer service is completely unacceptable, especially after making a major purchase. The most frustrating part is that the dealership promised to fix the issue before the sale, even putting it in writing. Once the paperwork was signed and we took possession of the camper, it felt like those promises no longer mattered. We also purchased an extended warranty, so there should be no reason for a legitimate defect like this to be dismissed. Based on our experience, I cannot recommend this dealership. If you're considering buying a camper here, make sure every promised repair is completed correctly before you take delivery, because getting them to stand behind their work afterward has been incredibly disappointing.

    Jay's RV - rv_dealers - Updated September 2026

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