These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Heating and air guys are excellent. They know exactly what needs to be done to keep things on…read moretrack. Highly recommend Zone

I wanted to update my original review after speaking with the owner…read more I initially called because I believed there was an issue with my HVAC dampers. The technician assured me the dampers were functioning properly and instead recommended repairs. After another HVAC company later diagnosed the dampers as the actual issue, I was frustrated that my original concern had been missed. After posting my review, the owner personally reached out to discuss my experience. He apologized for the misdiagnosis and explained that the replacement parts they use are commercial-grade and higher quality than the lower-cost versions I had found online, which helped me better understand the pricing. While I still wish the original issue had been correctly identified, I appreciated that he took the time to listen to my concerns, explain the charges, and offer a partial refund to make things right. Although my experience with the initial service visit was disappointing, I believe it's important to recognize when a business stands behind its work and makes a genuine effort to resolve a customer's concerns. I appreciate the owner's professionalism and willingness to work with me to reach a fair resolution.

THIEF AND SCAM ARTIST!…read more I paid Jarvis $5K to replace an old failing exterior condenser. After a year of excuses and no installation, I was forced to get one with a different vendor. After another year of excuses, I am still owed $2100. It turns out I am his third (at least) victim of this scam. DO NOT DO BUSINESS WITH THIS MAN! https://www.bbb.org/us/ga/atlanta/profile/air-conditioning-contractor/j-cooling-llc-0443-28124227 https://ecorp.sos.ga.gov/BusinessSearch/DownloadFile?filingNo=27987698

I've been using them for a few years now. Always great communication and good work at a fair price.read more

This company is very professional and accommodating! They anrrived and performed the service…read morequickly! They quoted a price and stuck to the price quoted. The technicians explained everything and showed me before and after pictures! I highly recommend them for your duct cleaning needs! I'm very pleased!

Quick response and next day service! I sorely needed dryer vent cleaning for my home as it had not…read morebeen done in a while. I reached out via Yelp and received a prompt response, cost and appointment. I highly recommend them. Now I can get my laundry done quicker!

Absolutely AMAZING experience!!!! I was left with few options when my a/c decided to stop working…read morein the middle of the night in August, in Atlanta, and my previous a/c vendor was unavailable due to the COVID-19 pandemic. Being a pet mom I always worry about my little fur babies, and seeing them panting and looking for relief from the heat only added to my stress! I was first pleasantly surprised to see that this company opened as early as 7 AM! I then read the reviews, as most of us that use this site do! I said a prayer and went ahead and gave Porter HVAC a call, and boy was it a blessing that I did! Mr. Porter answered the early 7AM call and was extremely professional and polite. He told me that because of my location which is in metro Atlanta, he could stop by my house within a couple of hours. That immediately brought a smile to my face! Then something happened that I didn't think was possible anymore........he did exactly what he said that he would do, he was in my driveway within 2 hours! Not only did he show up like he said that he would, he was wearing a face mask for safety during this pandemic. Within less than two minutes of me showing him my set up, he was able to diagnose the issue. He was very courteous and even broke the news to me slowly that my unit would need to be replaced sooner than later..... *inserts crying face.* To be fair, the unit was almost 30 years old! I was really put at ease when I saw that Mr. Porter wasn't pushy about trying to make me buy an a/c unit and in fact, he gave me an option that would cool me down for the time being. My pups and I were once again in the a/c and there was no question in my mind as to whether or not I would let Mr. Porter come back out to replace the unit. When Mr. Porter came back out to replace the unit, he once again showed up when he said that he would. Mr. Porter also provided updates during the repair, he stayed within the timeframe that he gave me when we scheduled the repair, the removal and installation of the inside and outside units was great, and he cleaned up after the work was completed. A+ all around! I highly recommend!

Has shown up every time, consulted and come through with repairs. Fair, fast, honest and therefor…read morea gem in any business. So glad to know him and have recommended to al my friends.

Johnny and the gang at True Patriot have been the best. From maintaining and repairing our home's…read moreHVAC units, to the installation of our mini split system in our finished basement. Top notch work by a bunch of really good people. And if giving back to our vets is part of the plan, it's a win-win for everyone involved.

True Patriot was great - from start to finish. They quickly returned my initial call, and were…read moreavailable at the time I was hoping for. The technician arrived early, and was very friendly. The entire time here he was professional, friendly, plus worked efficiently. He even showed up in a mask. My AC had stopped working after trying to install a smart thermostat myself. Upon inspection he needed a part for the AC unit, so he ran to the store and picked one up, returning and installing it in a very timely manner. After it was all done, I was even able to pay electronically. I would recommend this company anytime.

2/9/24 Christopher…read moreWhitted ,owner service my unit himself. Christopher was informative about his arrival time. He arrived at the time he said he would. He inspected my unit and told me a little about it. After determining what my problem was, he explained the reason for the problem and the cause. It was a very simple fix, he could have taken me for more money, but he didn't. His prices were very reasonable, he was very professional, courteous and careful not to cause any damage to my house. I would be glad to call CTW Services again for my home repairs.

From the owner: Welcome to CTW Services, the trusted choice for commercial and residential equipment repair…read moreservices. Our skilled technicians specialize in diagnosing and resolving HVAC & Restaurant equipment issues promptly, minimizing downtime, and maximizing productivity for your business. With our professional expertise and commitment to excellence, we deliver reliable and efficient repair to keep your commercial HVAC & Restaurant equipment running smoothly. Trust CTW Services for all your HVAC & Restaurant equipment repair and service needs.