Had an amazing time at the Sara Bareilles listening party here! Got some goodies and was well taken…read morecare of, thanks Redbull! Speaker was great, could hear everything clearly and had a blast!

Such amazing staff! Everyone was so nice and helpful on record recommendations and where to find…read morethem!

So lucky to have this place in the neighborhood, the service and help I get every time I go is…read moreoutstanding. I've turned my friends onto this place too and they all come back to me with glowing reports. The guy is super knowledgable on all appliances, cables etc. and will offer great advice - not based on prices! I've had to return a couple of items because I got them wrong and each time he takes them back without question. It's one of the last of a dying breed of great local services, and I felt the need to write a review in the hope that they stay open

Great service, and helpful staff. I was trying to get an adapter for HDMI but wasn't sure which…read moreone. I picked the wrong one and when I returned it in exchange for the right adapter which happens to cost more than the previous purchase, the guy just let me have it no additional charge!

I am always extremely skeptical buying anything from craigslist. So I was in the market looking…read morefor a indoor NEST cam. I came across this business as advertising it for $140..???? While at BestBuy it sells for $199.. and Amazon and Nest website itself...so u see where the skepticism came from as to is this real or a scam or a refurbished model? I text the number.. and got a reply message back in a minute and the address of the place. I went there and it's so easy to pass it by unless your looking for it on the side street. I was greeted by the person who runs it (TITU) with a great handshake and a smile..he showed me all the products he also sells and I was amazed that he has other NEST products as well as other electronics. The place isn't a fancy classy joint ..its a quiet laid back office/stock room ..with a shelf full of electronics that they sell. I got the NEST cam and paid and got a receipt with another healthy heartfelt handshake and was promised a guarantee incase anything doesn't meet my satisfaction to come back . Brought the product home.. unpacked it. Got the app for it..hooked it up and ITS EXCELLENT and works exactly as I expected it to. Thanks TITU for great customer service and product. I most DEFINITELY RECOMMEND THIS PLACE to anyone trying to save a few bucks .. 2nd REVIEW. Went back a few days later and purchased a JBL EXTREME wireless blue tooth speaker for a very reasonable and fair price and lot cheaper (again) compared to electronic stores and internet. THANKS AGAIN guys!!

Buyer beware. I bought two fans from them, one of which was missing parts, and the light kit on…read morethe other was wrong. Their business model appears to be buying Home Depot returns or something similar, resealing the boxes and selling them as new. I would imagine they do this with all of their products, so beware of anything you buy from them. The two options they gave me were (i) a partial refund, or (ii) take the fan down from my ceiling, dissasemble it, and take it from Westchester to Woodside Queens so they can "sell it to someone else." As you can imagine, neither was a good option as all I wanted were working ceiling fans. They refused to refund my money because they "had to make something on the deal." In other words, they sell defective products but won't issue a full refund unless they can make some money on it or sell it to the next unwitting customer. Even if the boxes look new and they are friendly, buyer beware. They sell defective products.

They are either woefully incompetent or straight-up dishonest. My advice is to not go near this…read moreplace. I purchased a piece of musical equipment there in April that they promised to ship. After weeks of promises, excuses, unreturned calls and unanswered emails I was finally promised a refund. Needless to say weeks later there's still no refund and they are now ghosting me. Stay away. Main Drag Music is the absolute worst.

had my equipment at main drag for year to date i still have not been paid i've know this owner for…read moreyears when the shop was on bedford ave and did business with this store but now karl myers is bullshiting me and now we go to COURT and maybe TV THIS SUCKS it may seem because he's doing business in willamsberg brooklyn that he's on the up and up

Very friendly owner. Lots of interesting records to choose…read morefrom. I plan on returning.

Great selection, good prices. They had a lot more records that I wanted than I could buy at once,…read morewill need to go back.

Had some issues in the beginning with timeliness. I got a great, great deal on Sony headphones (as…read morein, I paid $190 with S&H for a $300 product!). However, my product was BACKORDERED, which I was not alerted to until *I* e-mailed *them*. However, their response to e-mails was very prompt, and the problem was fixed immediately. They did provide me with a tracking number so that I could watch the shipping progress. Once my product arrived, it was EXACTLY what I ordered and was packaged wonderfully! I definitely recommend this company.

Good variety and selection, reasonable prices, good condition of items, I liked the cheaper bins…read moretoo, and nicely organized and maintained. The only thing negative I'd say is that the death metal music continuously for the entire 20min I was there was too much for me, a little variety of background music would be nice. Service was good and helpful in pointing out what I was looking for.

Decent selection. Took me a while to find what I was looking for. The shop's a bit messy. And I…read morefound it a bit pricy.

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.