I called Kirby Appliance Services on Tuesday and they came to the house on Thursday at the…read morespecified time. They repaired my washing machine with a part they had and were on their way within a half hour. They charged a fair price. I would highly recommend.

Two other repair people (nationally recognized company) tried to fix our Electrolux washing…read moremachine which is under factory warranty and failed. Electrolux called Kirby and he diagnosed and fixed the issue in fifteen minutes after conferring with Electrolux technical support by phone. I will call Kirby again for any other appliance issues.

Better Days was excellent. Responsive, professional and friendly. Will definitely hire again when…read morewe need appliance help. A+

Nice guy who overpromised (repaired 3-year old oven will keep set temp within a variance of 15…read moredegrees), but under-delivered. My mistake for not testing oven with wired ThermoWorks probe within the warranty period. Once I did, with the oven set to 375 degrees, when the probe showed a temp of 329 without the oven reheating, I turned the oven off, immediately turned it back on and set it to 375 degrees. The oven then displayed an internal temp of 325 degrees and started reheating. So much for the temp staying within 15 degrees of the set temperature after spending $1,200 on repair work.

I called around the local area and found out about Precision from several parts places. I then…read morecalled Precision and spoke with Matt. I told him about the problem with our dryer. He said he might have the part on the shelf but if not would order it & may take 2-3 days for it to arrive. He called back a couple hours later apologized & said he had to order the part. 2 days later he had the part and came to the house to fix it. He was on time and had the machine fixed and running as good as new. I highly recommend this company & Matt. He was very professional in his dealings with us, up front about how much it would cost and stuck with his estimate.

I just recently moved back to Redmond, Or. and needed to find someone to repair my dryer that had…read morestopped working. I wanted to support the local guys and I ended up finding Precision Appliance (based out of Redmond). I called Matt (One of the owners) and we talked for a bit and figured out what the problem might be. He and his brother ended coming out to my house a couple of days later. Here is where the problems began. They show up to my house and from the moment I answered the door to the time they left, they both acted like they did not want to be here. They were unfriendly, did not communicate well with what they were doing and made me feel uncomfortable, like I was being a burden to them with having them come out. They originally told me it would be around $100, $70 for the service call to even come out and $30 for parts and labor. My dryer is only 3 years old and after a while of them figuring out the issue, they tell me that the problem is one of the most expensive things to fix/replace. My new balance was now $200. They said they would order it the next business day and could come back a week later when the part would have shown up. We cautiously agreed as we were taken back by how the long the extra wait would be. Also, as they were leaving, I asked them if they were having a bad day or something (to see if this is how they normally act and treat their customers) and he responded that he just wanted to go home and have a beer and tried to "play off" their bad attitudes. After they left, my husband researched how much the part costs and how hard it would be to replace. He found the part online for only $70 dollars and also found that it takes less than 5 minutes to replace. They were going to charge us $60 in labor?! This was outrageous, so my husband ordered the part and fixed it himself. We ended up calling Matt at Precision Appliance to let them know that we appreciated their time, but we would like them to not order the part and that we not too pleased with how they acted while they were here. I received a call back from him a short while later and in his voicemail, he said I could pay by cash, check or card. HE DID NOT EVEN APOLOGIZE OR TRY TO KEEP OUR BUINESS. The next day I get a call from Matt while I'm at work, asking for me to pay for their services. I told him that I would pay by cash when I got off of work that day. After work (3pm) I called him to see where I could meet him to pay. He never called me back. Instead, he sends his mother to our house, unannounced after 5pm (after business hours) with his 2 little kids to collect the $70. I had just left the house and just my husband was there. He was taken off guard and was forced into writing them a check. I called Matt right away and told him how I thought this was unprofessional and rude. I specifically told him I had cash to give him. I am very disappointed that Precision Appliance made no effort to try and rectify this situation. I want others to be advised so they do not have to deal with what I had to.

Anton was great and did a fantastic job installing my range top! There is nothing better than…read morehiring someone who is professional, communicative, and cleans up after themselves. He also went out of his way to adjust my dishwasher that was sitting crooked (for free). Without hesitation, I would recommend Bigfoot Appliances to my friends and will be calling them for other installations.

Fast and efficient resolution of my gas leak problem! The price was higher than I had hoped but…read morethey provided excellent service.

Rod came to our place in Sunriver to check on our freezer. He took our check of $310.00 to get a…read morereplacement part and to install the part. He has never returned. I have tried to call him but his phone is full and you cannot leave a message. I have texted, emailed and sent a letter through the snail mail. He will not respond. DO NOT USE THIS PERSON. I HAVE BEEN SCAMMED! Susan N.

Rod has worked on several appliances for us over the past few years, including washer, dryer,…read morefreezer, and ice machine. He always manages to get them running again and not just temporarily. He is professional and honest. He shows up when he says and calls if he is running late. This latest visit, we had pre-paid him for some work. This was our choice, he needed to order some parts because our washer is so old and we went ahead and paid him. (He did not ask us to.) In the end it took less time than he thought and he told us so and gave back the overpayment. We would not have realized the difference, but the honesty was very much appreciated. We highly recommend him!

We have used High Desert Appliance repair at our vacation home in Sunriver several times. They…read morerespond quickly and have had our issues resolved in a quick efficient manner.

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I first "met" Al on the phone in 2019 when looking for someone to repair a failing refrigerator. Al…read morelistened to me while I gave him a detailed "Gone With the Wind" description regarding my ten year old Frigidaire with a freezer compartment maintaining the 40-degree temperature while the fridge compartment was sustaining roughly room temperature. When I finished the story, Al suggested a couple people that are fridge experts, and he then said that he is actually a Washer-Dryer specialist. I thanked Al for the suggestions, and told him I was so appreciative, that if I have a problem with my washer and/or dryer, he would be the first call I would make. All that based on his super high ratings. Well, here it is, about five years later (I got a new fridge to replace the other one in 2022... nothing was delivering during the peak COVID years), and my washer kept giving me F- 11 faults. I leaped for the phone and called Al. and got scheduled and he did a great job - especially with my old washer which is very limited in parts still being available. The washer (a Kenmore a.k.a. Whirlpool) started humming again rather than driving me nuts going into a "fault" mode for the five years mentioned earlier. Not longer than that, my dryer motor gave up the ghost, and this time, Al found a good-condition used motor, and viola, it ran again. When I knew the system was back running again, I told Al that if one of them kicks the bucket, I'll give him them so he can refurbish them and I'll get myself a new one. I dread the day that happens because I'm not a fan of artificial intelligence. Watch a re-run of "2001, Space Odyssey" and check out Hal 9000 again for a refresher of what is coming up in the world. I am not sure about all the digital gobble de-goop coming up. I only can think how difficult it will be when Mr. Al Harris is not around to reboot Hal 9000's broken A.I.-infested equipment while he still can make the antique ones quietly humming along. Al is a legend indeed. A rare man and worthy of all these five star reviews.

In October we purchased a dryer from Al for our daughter. When he installed it he said he would…read moreorder a handle for it. Also said the dryer had a 6 month guarantee. My daughter contacted him after a few months to check on the handle as she had never heard back from him. He stated he had forgotten and would get it ordered. She also mentioned that it seemed to take longer than expected to dry a load. He said when he brought the handle he would look at it. It is now mid January and he has not brought the handle, looked at why it takes long to dry or contacted her about the delay. Very disappointing and frustrating especially with the 6 month guarantee running out.