I've been coming to this car wash for a long time and it's always been super easy and convenient…read more Even when it gets busy, they keep everything pretty organized and the line moves a lot quicker than you'd expect. The staff is always helpful too. As long as I have been coming here, I just realized they have an app. Does anybody know what the app is called?

this used to be my go to car wash until recently when my car sustained damages here and the owner,…read moreArmand, and manager, Diego, REFUSED to take responsibility. The car had absolutely NO damage to it prior to entering the car wash. However, when coming out of the car wash, a piece of my car was completely lifted off of the car and bent upwards. After numerous attempts to resolve this matter through communication with the owner (texts, calls) and visits back to the car wash to come to an agreement, he persisted in saying to say my car was "already lifted" in that area and denied ANY responsibility. The owner was also very rude and insinuated we were being dishonest. It is EXTREMELY disappointing that people are dishonest and lack accountability. If I could give negative ratings I would.

My car wash was free thanks to the Nissan Dealership down the road. Of course, I had my car looked…read moreat that day and they gave me a voucher for a free basic wash. I was surprised that the attendant just took the voucher and didn't try to upsell me. I did want my tires shined. Oh well.

Cristian did a great jobbed and helped me get my car sustained will always come get my car washed…read moreand support them!

Hoy fue mi primera vez usando ese cars wash ! Y I will Definitely be back ! Soon as I arrived I was…read moreguided by the busy and still welcoming employees! Then the waiting area is so nice and clean and pretty cool you see the cars wash thru . Soon as my car was done the gentleman guided me and helped me into my car and asked me if I everything look great and It did ! Good prices:) Puro trabajador ! Y gente amable .

I've brought my newer white Honda Accord here a few times and unfortunately have not been impressed…read morewith the consistency or attention to detail. After my most recent wash, there were still visible dirty areas left behind around the lower panels, wheel well area, and rocker panel area. I also found remaining spots on the paint afterward, including tar residue and bird dropping residue that should have been addressed during the wash. I understand that no car wash will be perfect every time, but when paying for a hand wash, I expect the obvious exterior areas to be checked before the vehicle is returned. The lower panels and splash zones are exactly where dirt builds up, and those areas seemed rushed or overlooked. The staff has been fine, but the final result has not matched what I would expect from a paid hand wash. At this point, I'll likely look elsewhere or use a professional detailer for exterior care because I'm trying to protect the paint on a newer vehicle.

I needed a last minute car detail and Andres was able to accommodate my request…read more He was punctual, courteous and did an amazing job on my car both inside and out. He was the most thorough person I've had to do a detail on my car. He got every single nook and hard to reach place and even cleaned the inside of my glove compartment and storage space under the arm rests!!! He's super detail oriented and not lazy. If you're looking for an excellent car wash/car detail call Andres.

Always attentive and leaving my car looking amazing! I'm a returning customer and I value how…read morecommunicative this company has been with my car needs.

Like coming here wash is excellent.Bernice is very kind and helpful when explaining washes and…read moremembership information.

1 Star - Avoid This Car Wash AT ALL COSTS!!!…read more This incident occurred Friday July 10th at approximately 7 PM. This was by far the worst customer service experience I've ever had. During the automatic wash, the wash tunnel malfunctioned and stopped multiple times . During the drying phase at the end of the tunnel , the machine jammed to my rear wing and when it started up again their equipment damaged my vehicle by breaking off the wing on my car .Accidents can happen, but the way this business handled the situation is completely unacceptable. After the damage occurred the alleged supervised at the time Jose went inside of the machine to obtain my broken part from inside of the car was tunnel , i asked for their insurance information so I could begin the claims process. Instead of cooperating, I was given the runaround, told to wait for a manager who was unavailable, and was provided an incident report at the time with little to no communication despite multiple attempts to resolve the issue with the present supervisor Jose . I requested a refund for the wash and was refused. I was told to come back to the business when the manager was present on Sunday , Monday , or Tuesday morning from 7-11 AM and was assured by Jose that footage would be saved based off the time of my report and incident . I arrived on Monday July 13th at 7 AM with my incident report and spoke to the manager available at the time who provided a rude tone and aggressive approach and refused liability to damages and claimed that there was no way the machine could damage my vehicle claiming this was not a machine issue. I requested the company's insurance policy information and again he refused to provide it and instead claimed I had to leave the property immediately or I will be trespassed by the police. A business that damages a customer's property should be transparent and take responsibility not avoid the situation. Because of the business's refusal to cooperate and failure to properly address the damage they caused, I will be pursuing all available remedies to recover my damages. This entire experience has shown a complete lack of accountability and professionalism. If you're considering bringing your vehicle here, understand that if something goes wrong, you will be left dealing with the consequences on your own. I would strongly recommend taking your business elsewhere RESPONSE TO OWNERS COMMENT Thank you for your response. I disagree with your conclusion that my rear wing was already loose or previously damaged. Your response states that the blower "clearly indicates" the part was already damaged, yet you have not provided any evidence to support that conclusion. My vehicle's rear wing had no prior damage before entering your wash. It remained securely attached until your wash tunnel malfunctioned, stopped multiple times, and the drying equipment became caught on the wing before it detached. If your position is that my vehicle arrived with a damaged or loose wing, did you review the surveillance footage from the entrance of the wash to verify that claim? I was specifically assured by your supervisor, Jose, that the footage would be preserved because of the incident. If the footage was reviewed, does it show my vehicle entering with a detached, loose, or visibly damaged wing? If not, then on what factual basis are you claiming pre-existing damage? Your response also overlooks several important facts: The wash tunnel malfunctioned and stopped multiple times during my wash. Your supervisor entered the wash tunnel to retrieve my broken wing after the incident. I reported the damage immediately while still on site, and an incident report was completed. When I requested your insurance information to begin the claims process, I was refused. When I returned to speak with management as instructed, I was met with hostility, denied your insurance information again, and threatened with trespass instead of being provided a reasonable explanation. The issue is not simply that damage occurred. It is that your business dismissed my claim without presenting any evidence while simultaneously refusing to provide the information I requested to pursue the matter through the appropriate channels. Simply stating that your equipment is "safe" or that you have "never had an issue before" does not establish that your equipment could not have caused damage in this instance. The absence of previous reported incidents is not proof that an incident did not occur here. I remain confident that my vehicle entered your facility with an intact rear wing and left with it broken off after the malfunction inside your wash. I will continue pursuing the appropriate avenues to resolve this matter based on the facts and evidence available.

Great Car Wash with Excellent Service!!!…read more Employee are always friendly and service is usually fast. Prices are pretty high but then again, all car wash's are. I must say, this is probably one of the better priced.

I used to go more often when driving Uber & was always satisfied with the work by employees. They…read moretake pride in their work & always work hard.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Don't judge this place by the exterior. At first glance, Star Car Wash looks a little sketchy and…read moreunassuming - but that couldn't be further from the truth. This is hands down the most detailed car wash I've ever had. I mean every inch of my car looked touched, cleaned, and cared for. The level of attention they put into the interior and exterior was next-level. My car has honestly never looked this good. What really surprised me? For the quality of work they deliver, they could easily charge more - and I wouldn't blink an eye. It's rare to find a spot that overdelivers like this. If you care about your car and want it looking better than you thought possible, don't hesitate. This place is a hidden gem. Highly, highly recommend.

First time checking them out and i highly recommend them worth the drive for the price and work…read morethey do is awesome