Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

Solid experience. Gabi was great... very helpful. Had never heard of Elite before yesterday. Now,…read moreElite will be my "Go To"car rental destination. Thanx for everything, Gabi!!

The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

I read previous reviews and honestly not sure what they're talking about, the lady working the…read morecounter on Sunday around 11am...forgive me I do not recall her name, but she had snazzy frames. Was very Friendly and answered all of my questions. The car was in excellent condition and smelled good.

I have been a personal and business customer for 10 years here. I had a personal reservation. On…read morethe day of pickup, they called and said there was a computer glitch. The price is almost doubled. I said NO. I immediately called the 800 customer service number and complained. Later this location called and said we don't have any cars. This seems like false advertising and deceptive trade practice

Honestly this location is the best. The staff is always so ready to help. Very simple, fast service.read more

Had reservations, Uber'ed for over an hour to come to find out she gave the car away according to…read moreher 10 minutes before I got there. Her attitude and lack of professionalism was beyond. Truly disappointed, do not recommend

If I could give them negative stars I would. Sam Javeed is the manager of the store and he was the…read moremost rudest person I have ever encountered. He gave me a rental that had a low battery and I didn't know this until the vehicle completely stopped and I had to call triple A. After I told him this he stated that he doesn't have time to check every single vehicle that comes in and he just gives any available car to customers. He also ignored all of my calls after I complained about this and stated that he wouldn't be able to give me the district manager or corporate information. Please do not go to this location, you will most certainly regret it. The worst customer service and the worst staff members. They will not give you good service or a good reliable vehicle. If you like your safety do not go here.

I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!

rented a car here. Prepaid for 14 days. I returned the car 10 days later. I asked about getting the…read more4 days back as a refund. The agent told me to call the 800 number. I called. They said prepaid rentals are not refundable. They said it is a Budget policy. I was not informed of this when I made the reservation. Now I have lost $213.31

I had wonderful experience with this location. Service is great. I would love to come for my rental…read morecar

I found out about Safeway Drivers because I was looking online for a car service in Houston to…read morechauffeur a high-profile client. I spoke directly with the person in charge of the chauffeurs, Jeff, and I explained to him exactly what I needed. Jeff was extremely professional and understandable all the way through and was able to accommodate to the client's needs. I definitely recommend Safeway Drivers if you need chauffeur services in Houston!!!

This place will over charge you and hold your deposit. Customer service is completely impossible to…read moreassist. They charge $12 for each extension and charged my card for each extension. They kept my deposit saying it covered the extensions! Then charged me again for the extensions at return. If you got money to waste come here otherwise RUN! The lady at the front desk knew they messed up and wasn't supposed to charge me but then she recanted after I started trying to speak with management. They are gonna regret the day they met me or at least that they scammed the wrong person. Budget has been sued in the past for the exact same issues. They haven't learned their lesson.

Don't rent from this location. Umar is rude as hell. He has no customer service skills…read more When I went to renew my Car Rental, he said my credit score wasn't good enough to rent a car. I had already been renting a car from this Budget location years. He took the keys, and he wouldn't let me unload everything I had in my car. What an asshole. I had to walk back to my Apartment, get my car, and drive it back to Budget before they closed to get my belongings. He is a jerk. He only cares about your money. Don't rent from this Budget location. There are plenty of other good Car Rental locations in 77063. Then they had someone in their Customer Service Department call me to ask what happened. Why? Nothing was going to get done about it. Umar runs the place so would they even call me. Also, any maintenance issues that occur, you have to pay for them yourself. Other Car Rental locations have National Accounts with places like Firestone, and NTB where you get all the maintenance done for free. Not so at Budget. If you're smart, you will spend your money at another Car Rental Company. I just hope the other Budget locations don't have employees as rude as Umar. Obviously, from reading the other reviews, I'm not alone in my opinion. Bruce Wilson

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Omg the black guy with the braids was soooooo amazing and very nice to look at, he is a great…read morerepresentation of the company, I forgot his name I think it was kebu he definitely needs a raise and lunch for the next month. He was very kind professional and understanding and definitely went above and beyond, I will come to this location on fondren when ever I need a rental

Beware - Dishonest and Unprofessional Location I rented a…read morecar from this location on 10/10/2025 and returned it on 10/13/2025 at 10:30 a.m. in perfect condition. I was told I would receive a survey text, but instead got a message about my insurance accepting a body shop claim -- even though the car had already been returned. When I checked my account, the $300 deposit hold showed I would only get $88 back. I called the store, and a young man named Christopher answered. He immediately became defensive and told me the car was returned two days late (10/15/2025), which was completely false. I went to the location in person and asked for a manager. Christopher claimed he was the manager and started arguing with me about the return. Only after pressing him did he say, "It was just a mistake -- you'll get your full refund. It's not that serious." His attitude was rude, unprofessional, and dismissive. It's now clear this location has serious integrity issues. I've filed complaints with corporate and the Better Business Bureau (BBB). Based on my experience, it appears cars are being re-rented after being returned, and prior customers are later falsely charged for damages or late returns. Do not rent from this location. I'm now investigating how the vehicle I returned in perfect condition somehow ended up in a body shop claim under my name. Something is definitely not right here.

Outstanding Customer Service - Above and Beyond Experience!…read moreI want to take a moment to highlight two amazing employees at Enterprise: Bj Caples and Christopher Adigwe. From start to finish, both of these gentlemen went above and beyond to make my rental experience smooth and stress-free. Originally, my sister and I stopped by to rent a car for a concert. Things didn't go exactly as planned on my end, but Bj and Christopher stepped in with patience, understanding, and incredible professionalism. They worked with me to get everything sorted out, and their level of customer service was truly impeccable. What stood out most was their consistency. I ended up keeping the car for almost a month, and anytime I had a question or ran into an issue, one of them was always available. They either answered my call right away or took the time to call me back and walk me through whatever I needed help with. It's rare to find people who genuinely care about their customers like that. Because of Bj and Christopher, Enterprise has definitely earned my loyalty. They turned what could have been a frustrating situation into a great experience, and I'm extremely grateful for their professionalism, kindnes & d follow-through. Thank you both for setting the standard for excellent customer service!