I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Roberto was great. He talked me through the logistics on my Tesla. I'm glad that I used him.read more

Mr Herrera is super affable, punctual, and efficient. He is also an excellent driver. Speed…read moreappropriate, and he never drove over the center line, even though much of the journey was on a single lane windy "country" road. Riding with him was a pleasure, and he got my car to the shop in much less time than I expected. He is also very reasonable considering how far we had to go. Update: I had another flat tire in the middle of the night, out in the middle of nowhere and his partner, Juan, leapt out of bed to drive from Novato to Mill Valley to tow me back home to Bolinas. He's so funny and friendly. It was a pleasure riding with him. Awesome peeps!

Very friendly and very helpful. These are traits that a lot of people in this business don't have…read more The cost was very reasonable as well. Not much more I can say. I highly recommend this company.

3:00am... you're playing music without the engine on, then bam... battery dead. You're stressing,…read morelooking up roadside assistance, but no one is answering. Finally you find CNA Roadside . You're worried you're gonna get scammed, but instead you get the most polite, prompt, and prepared gentleman ever. Expensive? No, I paid $65 for a jump. I'm thankful that he even took the time to make the trip to San Francisco. Thank you again dawg!

I had a flat tire this morning on my way to work. I contacted CNA Roadside and they returned my…read morecall within minutes! Luis was very friendly and professional. He went above and beyond from fixing the flat tire to checking and inflating the rest of the tires as they had low pressure as well. 10/10 would recommend!

Raul was amazing--he really pulled through. We had an…read moreemergency on Friday around 5 PM (rush hour), and our electric car completely died while stopped on train tracks. It was a stressful and unsafe situation with traffic building quickly. I called and explained everything. Even though he was busy, he made it work and came through for us. He acted fast, handled the situation professionally, and went above and beyond to get the car safely off the tracks and delivered. Given how limited towing options can be in East Oakland and surrounding residential areas, having someone reliable like Raul makes a huge difference. I highly recommend his service

Flat bed tow across the bridge, made it to the body shop on a Friday afternoon. Great jobread more

Honest, Integrity and a Company I would definitely recommend and have use many times.read more

Carlos came to our rescue when my husband and I's car tire stopped working in the middle of a busy…read moreintersection late at night. He was super fast, towed us in lightning speed and kind and helped us fix our car the same night and worked till midnight. He went above and beyond to get the car parts needed and charged a fair price. I highly recommend him because he's dependable and knowledgeable.

Terrible customer service. They sent the wrong type of type truck. The driver was extremely rude.read more

The release button on the gear shift of my old Honda Accord broke off, and I couldn't shift gears…read moreand move it. An AAA service technician came out and said he couldn't move it. The company also said they wouldn't tow it, because bla bla. So I called Authentic Tow. The people at the phone were polite. Their time estimate for sending help was accurate. The service person was polite, knowledgeable, and able to roll my car back so he could roll it on a flatbed. All this on one of those narrow, winding Marin streets. I'd rather not have car trouble; but am satisfied with the outcome.

Adrian came to the rescue when we got a flat tire at a state park. Tesla was going to make is wait…read more6 hours for services and Adrian showed up in 30 minutes. Highly recommend this company for any tire emergencies

Fast and friendly! Replace my flat tire right in my driveway which saved me the hassle of having my…read morecar towed.

These guys saved my night. I had a really tough night ending with two messed up tires. They allowed…read moreme to call them and let them know about everything. Im thankful they came so quick, and I was able to get a speedy change.

One of the worst road assistance company Waiting for over 2…read morehours and they just cancel whit any explanation or not even answer are calls

My experience with DIT service was excellent. Bobby provided prompt service and was swift and…read morethorough at the site of the explosive fire which destroyed my vehicle. Later, when I contacted Downtown Ignacio Tow, he was very courteous and helpful to welcome and assist when I arrived at the office and vehicle storage site in Novato. I was impressed with his concerns for my safety, and wellbeing in examining the toxic remains, as well as diligence with health safety during the pandemic. I will be certain to recommend the services of this small business.

I was having a bad day, locked my keys in my vehicle, called Downtown tow and boy did they help me…read moreout!! Thank you Ryan