Portrait Studios.... I would like to say that I have preferred to get my photos with my family done at JC Penney Portraits in Antioch for the last 3 years. My step daughter actually worked at this location and we never had any issues with photo shoots or the staff. Until today. I bought a groupon for $25.99 that gave me 1 digital images, free sitting fee, 9 sheets of 1 pose, 1 10x13, 1 8x10, 4 5x7, 4 3.5x5 & 32 wallets. I already went in expecting to be able to upgrade to the full digital CD, because I've been able to do so every time I've bought images from JC Penney, and it usually comes with a packages with a magnet for $80. So we get there for my appointment time. The girl behind the counter says "hi." I said I had an appointment at 1 pm. She said ok, grabbed a clip board and told me to choose my two backgrounds, and I did. I then told her I had a groupon, and that I would like the upgrade that is available. She said there is no upgrade, and you groupon is for 1 pose only, for the entire groupon, just 1 single pose. She implied that I was only going to get 1 photo taken. So of course at that moment I felt stuck, it is my son's first birthday and my daughter's 3rd birthday photos, I will need more than one pose. So I asked what offers are available. She said right now its the digital CD for $99.99, and because I have a groupon she can offer me 40% off my other purchases if I make any. (Mind you I already spent $25.99 and I baffled, because there has always been an upgrade available and I've always been able to choose different poses for my groupons). So at that point I agreed to buy the digital CD. So now we get to the photo shoot. I still do not know this girls name at all. She never introduced herself, or interacted with my kids. Even during the shoot, no interaction at all, no energy, no noises, no nothing, just a lot of look here, sit like this, look there, and can you make him sit there or stand here. She asked me if I would like to put him in a basket or have the letters spelled out to say three, all of which I figured would be something of the creativity of being a photographer. At this point I am super frustrated and I just want to go. So we stopped at 30 pictures, I only received 27, and one of which was an accidental photo of her knee! And I still didn't get her name. I am hoping that IF I decide to go back again, I will have a better experience. We have holiday photo coming up, and I am on the fence at whether I will be returning to this business. I spent almost $150 today plus the $25.99 I already spent. and I feel like I only got 27 mediocre photos to show for it. Oh and I looked at my receipt and her name is Sierra. I didn't even get the disk, which I usually get upon visit too. read more

i can see why the place is always empty. my gramma ordered a coat, they sent the wrong one that was 3 times as much as the one she ordered but charged her for the one she had really wanted. so i took it back for her and they would not just order me the right coat. now i could have kept the one they shipped wrong and charged too little for, given it to my mom because it was cute and ordered the one she really wanted again and still been up on them by $100 but i was trying to be nice. well, they acted foolish, the manager acted foolish so no more shopping there which would have been fine but i saw a really cute sweater on the way out that i really wanted! oh well, Kohl's will have the same one! read more

:( I will never go to THE JCPenney Portrait studio ever again! I have 4 Girls ages 22, 19, 16, and 9 no young children so I thought this would be easy. A little back ground on my situation. My oldest got married in March and her husband joined the Air Force and went straight to school after they go married (so no pictures). He came home in November and I wanted to get Family pictures for Xmas cards and Xmas gifts with my new family. We all got together on November 28 to get pictures taken at the Antioch studio. There were 7 of us in the group me and my husband our 4 girls and our new son in law. Our appt was at 5:20 we were not seated till 6. The young lady took 10 pictures which we had to pose ourselves (very frustrating) then she realizes they were all black and we had to retake all over again. We also had to waive our hands for the green lite to come on during every take. We were all wearing black shirts with blue jeans and she did a black back ground she stated that "it wouldn't matter they will be nice." After taking pictures we were waiting to view them so I can order but our pictures weren't showing up. The girl working the front desk called the 1-800 number and decided she didn't want to wait on hold and hung up because she said "screw this I will do it myself" fumbled in the room for about 15 mins came out and helped a customer picking up pictures. It was 6:45 at this time and we all came from work and school and were hungry. The girl said go eat and come back I said you do know you close at 7 and she said "I don't care I can use the overtime". At this point we were done and I told her I will come back tomorrow and they should be up for viewing. I called at 12 the next day on my lunch break and my pictures were still not there. The girl had said we might have to take them over (that was not possible for me). Finally I received an email stating your portraits are ready for view (YEAH). They looked like sh*&. We were not posed correctly, pictures of the carpet and the black shirts with the black background look like crap. By the way before we even took the pictures I stated these were not to be Xmas pictures I just wanted family pictures the only Xmas picture I wanted was the one I was going to put on a Xmas card but it was just going to be the family pictures on a card. The first thing I saw when I opened the pictures was about 10 Christmas pictures with Santa and crap. At this point there was nothing I could do my daughter and son in law were leaving on Monday and we were all working different hours. I placed my order on line after cropping and shading back grounds it was more than $100 so I decided to just order the CD because you pay a flat fee with all the crops and adjustments you do and it is a flat fee $143. OK done right NO my code didn't work I called AGAIN and they said I had to come down and order my pics. OK so after work on the 30th I went in and said I need to place my order and guess what ALL THE CROPS I DID WERE NOT THERE! I spend 2 more hours in the studio making changes. Not to mention they were packed people were pissed and there was nobody to help me behind the counter. My sales lady left me to go and do a full retake of somebody getting pictures with the same girl that said "screw it I will do it myself" that later I found out was bitching about me while taking the Lady's pictures and she stated that's why she couldn't take there pictures because she was frustrated WITH ME! Finally I place my order on Friday. Waited 4 days went to pick them up last night and the young man NEVER PLACED MY CD ORDER :( I was done I never got mad the 1st nor the 2nd time but come on now this is crazy. Not one person in the studio on all 3 visits were happy and they were packed. The only discount I got was the 3 pictures that they try to sell you for $18 for free. I have to wait another 4 days. I will never go back there again and I will make sure I tell everybody I know never to go back there again and I know a lot of people. Did I mention the Lady that was there on my second visit with the retake was picking up pics last night also and they forgot her free 8x10. And while I was there 2 family's left and rescheduled. I won't rate it one STAR I'M PISSED THIS HAS BEEN THE WORST EXPERIENCE EVER WITH PICTURE TAKING AND MY KIDS ARE GROW!!!!!!!! read more

It's obvious JC Penny's doesn't read or care about these reviews because they are still a mess! They started selling appliances and I wanted the rewards so we purchased a washing machine and a refrigerator, over $3,500 in appliances. The called on a Friday and said our appliances would be delivered the next day between 8:00am - noon. We lined up people with trucks to come take our old appliances out since we had sold them. We took time off work to coordinate all of this. They were supposed to call 1 hour before delivery, no call at 11:30. I had already emptied the fridge in ice chest anticipating the delivery. We called the delivery service and they said they are not coming. They do not have our appliances in their warehouse, correction, they have the fridge but not the washer and they won't delivery one without the other. WHY NOT!! I need my fridge now. Why can't they deliver at least one thing they promised? When we called Penny's all they can say is it was computer generated and there is nothing they can do. Yes there is, get the warehouse on the phone and get my fridge delivered on the day you promised. They refused. So now I'm out $500 for the trucks, dollies, man power, income from my job since I was supposed to work the day of delivery but I had to cancel because of my appliances. JC Penney's should not sell appliances if they don't know what they are doing!! read more

I am writing a review about JC Penney's Hair Salon: My hair is light brown with blonde highlights. I always dye my hair at home, but this time ...big mistake! On Wednesday evening around 4:30 pm, I applied the color and set the timer for 25 minutes. Within 15 minutes my hair turned into a midnite BLUE! I was worried to wash it out early before the entire timing process. After the 25 minutes, I washed it out ... the darkest midnite blue ever! I called the hair color hotline and was told to buy a dark brown color and apply it for 20 minutes. Nightmare turned into mega-nightmare and my hair was completely black with tinges of blue. Panicked because I was attending a family event on Saturday, I called JC Penney Salon and had the pleasure to speak with Alana Velasquez (925-752-9405 ext 277.) I explained my drama and she made an appt right away! I drove to the salon and she was very kind and understanding to my weird looking hair! She assured me she could tame the color and apply a deep conditioner for a very reasonable price. I felt confident with Alana as she began to wrap my hair with foils. She checked on my hair every 7-8 minutes and when she washed out the color, she applied an amazing conditioner because I had over processed my hair. The conditioner was wonderful, beautiful smell and softened my hair like baby hair. The final results ...beautiful golden brown, soft hair with golden highlights. I recommend Alana for her professionalism, and for making me feel valued as a customer .. not a crazy person who decided to color her own hair. She advised that some of my medications may have interacted with the coloring process. I'll make my next appt with Alana! Thank you Alana!!! read more