I just when to do some shopping, I have my JCPenney app , so I use it to scan and make sure I know the price on the items since not all the tags that are mark down are actually right, how I know this is because today tags were wrong , I found many items with wrong tags,LOOKS LIKE THE PEOPLE WHO IS IN CHARGE OF LIQUIDATION DOES NOT DO THEIR JOB!!!, read more

JCPENNY: The store was organized, clean, and beautifully laid out. I don't know what all the fuss was about earlier with the messy pictures. They obviously have made it a priority to clean up the place. They also carried my size!! I'm not huge, but I'm plus size and finding good quality clothes for great prices is very difficult, so a huge star for that. Not to mention the employees were unbelievably helpful in making sure I found the right coupons to save even more money. Can't believe we haven't gone in before! SEPHORA: Holy crap, these ladies are AMAZING. Not only are they awesome and helping you figure out shades, but they know their products! I don't like to drive out to the Walnut Creek location anymore because they are just pompous and rude. They may not always carry everything in stock, but they're willing to ship it out here, or find you something equally as good. And they are honest about what looks good on you and I LOVE that. Five stars for you Sephora! SUMMARY OF BOTH: Definitely will be making this my go to spot for things I need. So happy I found this place! read more

While I love(d) this location my review is purely on my experience with jcp.com. We were leaving on the 11/16/12 to go to Hawaii for Thanksgiving week and in preparation for the trip, I decided to order shorts since it had been a few years and the ones I had were a bit snug. I was thankful JCP.com had a large selection to choose from and they were on clearance so I was able to purchase a weeks' worth for around $100. I placed my order on 11/4/12 and selected the 4 - 7 days shipping since I had a code for free shipping. I received my confirmation email and expected my order to begin processing on the 5th since the 4th was a Sunday and had no cause to worry because even if the order arrived at the latter of the 7 day shipping window, the shorts would arrive in plenty of time. So imagine my shock and then panic when I got an email my order had begun processing on 11/12/12!!! This is NINE days after I placed the order and received the confirmation email and FIVE days before I was due at the airport for an 8:15 a.m. flight. I called JCP.com customer service and while the CSR was pleasant and apologetic she could offer nothing more than her manager's suggestion of having friends and/or family check my mail daily and expedite the shorts to me - a suggestion above and beyond unacceptable. In a complete mood of defeat and despair, I held on to a tiny little thread of hope the shorts would arrive by the 16th in order to make the trip and not have me desperate for clothes to wear during a week long vacation. Unfortunately, the mail came and went on the 16th and no package from JCP.com. I then decided to track the package. It wasn't even scheduled to be delivered until 11/20/12 - this is SEVENTEEN days after I placed the order and FOUR days after I arrive in Hawaii. Again I call customer service and at this point completely irate. The CSR was again pleasant and apologetic and offered to have someone higher up call me to address this issue per my request. Today it is 11/25/12 and I have been back home for two days now. I have yet to have anyone from JCP.com reach out and address this very delayed order almost ruined my vacation for lack of nothing to wear and having to run around literally at the 11th hour trying to find substitute clothing suitable for summer like weather. I will never EVER order another product from JCP.com. I'm not even sure I will shop in their stores again. read more

Just had the best experience at JC Penney Slatten Ranch. We purchased a lift chair for my mother in October 2010, it died this month. We had no receipt, spoke with a manager she said no problem bring it back. We just brought it in and Brittany (sales person) and Nicole (manager) could not have been any nicer or more helpfull. . They handled the return quickly and ordered the new chair. I love love love JCP. I use to bounce back and forth to kohls and JCP. I will now ONLY shop JCP. read more

This review is for the Sephora at the store. Most of the Sephora consultants are very helpful, but every time I encounter a particular beauty consultant, she is as helpful as helpful cannot be. I can be the first one to walk into Sephora, needing help, but she cannot figure out what order people came into to the store to ask if they need help. Please do some overall customer service training. I went to Ulta instead and spent my money and time there. read more

Went to the hair salon for a brown base color and a light brown highlights what I got was hair that was different length at the end and somehow with blond and then the lady tells me oh your a little orange like what? And after all that made me pay over $200 read more

Why have an offer for the "friends and family discount" and not accept it even with an employee number. But thats exactly what that young skinny hispanic female cashier did and she also said that it was "questionable." What??? It's not like the employee number was made up. Last we checked a brother-in-law is family. Why then, did the other cashier take the discount when we had just purchased some items just a few minutes ago from a different section of the store. Let's just call it what it is...discounts cuts back on commission. So much for customer service. read more

Nice clean store. Nice to see Sephora. One BIG disappointment for us was that there are No wheelchairs available. Kohl's has 6 available for use right inside their front doors, grocery store's have the motorized carts, most decent stores don't neglect the needs of the handicapped and elderly. read more

I just had an "as good as it gets" experience with Shannan, a bra fitter with J.C. Penney's. After some physical changes after Breast Cancer, I was sure I would never find a bra that would fit me exactly right. We talked, sized up "the girls", laughed, hugged several times, Shannan left the dressing room and came back w/in 10 minutes with not only the right bra, but the right accessories to make it fit PERFECT! I have been to fitters at Nordstrom's and Macy's, neither of which I was happy with. Regardless of whether you have a breast issue is really beside the point, the girls know their jobs, love their jobs, and love helping and you WILL leave there with exactly what you wanted and needed. Don't try to buy a bra on your own, let these professionals help you. Thank you so much, Shannan!! I'm loving the new look, thanks to you!! read more

This review is for the portrait department. My family and I took our holiday photos here after taking advantage of a Groupon deal for holiday cards. We were greeting promptly when arriving and started our photo session on time! Our photographer, Katie was efficient and kind and made our experience great! They even had a little Lego toy set and tv available to entertain our 3 year old while we were previewing the photos. Definitely worth the money. We will be returning here for future photo needs! Update: After a great initial experience during the photo shoot, we got our Christmas cards 2 weeks late and they came out terrible! My husband's shirt pattern apparently made the image blurry, so our Christmas cards were terrible. I called and spoke with the manager who was helpful and contacted the lab and they said they have seen this issue before and would fix it, we got them a week later, and long story short, same problem and not any better. Without sufficient time to redo the photos, we had to use them anyway. Will not be returning terrible photo quality! read more

Nice and clean department store I love the sales that they have all the time and the rewards points are super nice too. Cust service its really friendly and helpful!!! read more

The store has great deals and seems to look a lot more organized these days. Where I'm impressed with this store is their Sephora department. Although it's a small version of Sephora their customer service is excellent! Always cheerful and helpful. read more

This store has gone so downhill the past few years. The entire place looks like it was hit by a tornado. There's always clothes tossed around on the floor and placed randomly on racks. There's also always a long line at the cashier. We've had to walk out of the store and leave our products behind twice because they were taking so long to ring people up. Just today we had to walk out because the cashier was taking such a long time to ring someone up who only had two shirts. It didn't help that there was only one cashier working. The other employee that was there just stood next to the lady who was actually working and did nothing. She saw us standing there along with other people, but still she did nothing. Customer service in Sephora has gone downhill too. We walked in today and a group of three employees were standing at the cashier talking about their latest music obsession and how great this album was. When they saw us walk in they barely looked up and said nothing. We were in there for about 15 minutes and not once did they offer help or greet us. Nobody else was in Sephora at the time either. Another problem is the lighting in the back parking lot. They have plenty of light posts out there but for some reason they're either not on or they're extremely dim. We walked out of the store at closing time and had to turn on the flashlights on our phones because we couldn't see a thing! It would be so easy for someone to jump people and rob them. read more

I like the items that JCP has but the pricing sometimes is ridiculous! The store is always clean and someone always is clearing out the changing room which is great but there is ALWAYS a long wait when it comes to checking out. They never seem to have more than 1 cashier on at a time. All in all it is ok, I don't go out of my way to go there unless there is a sale on something I really want. read more

Love that there's a sephora inside. Took one star away because I couldn't find any one to help me on the floor and it wasn't the cleanest.

I came back home empty handed from Sephora inside JcPenney because of the very negative experience I had there forced me to not to proceed with my purchase. I was checking out so I placed Nathan back into the cart to reach for my wallet. He starts to fuss so I quickly responded by giving him one of the samples they had displayed next to the registers. He plays with it and shakes it up - then the cashier quickly makes a comment: Her: oh please don't let him do that. Me: do what? Her: please don't let him play with that and put it in his mouth. Me: oh I only gave it to him just as a distraction so I can pay. Her: yes but if he puts it in his mouth we won't be able to sell it. Me: (just to be clear of the insult) what do you mean? Her: well if he puts it in his mouth we wouldn't be able to re-sell it and would have to damage it out. Me: ( I soak it in for a split second) well I don't want to buy anything now!!! As I walk off the Sephora manager had just clocked out but came up to me all concerned asking what had happened and of course all she can say is sorry. Me: what's her name? Manager: my associates name is Brittany. Me: well Brittany rudely assumed that my child's mouth is dirtier than your floor!! read more

This JCPennys has to be the worse customer service and worst wait times ever of any store. Staff is not friendly waiting in line for ever and no back up assistance, no transfer of customers to another register in the store. Employees standing around at every corner gossiping and talking about each other. Lets just say I will not be returning. read more

I don't know what it is but every single time I go there to shop there is NEVER enough employees at the registers. There's always an insane amount of people waiting. These employees take their sweet time ringing up clothes.. It's frustrating also that they never answer the phone. Maybe it's just me but every time I call no one answers. This place needs some serious improvement. I'm not pleased with this branch. read more

Worst optical department. Receptionist told us we were "causing to many problems" when we needed to get a copy of our prescription. Never going back. read more

This review is for the Portrait Studio. They barely even deserve 1 star. I hate giving bad reviews but I've been given this place plenty of chances to prove me wrong and they really just can't get it right. They are always either extremely understaffed or the staff they do have is extremely unqualified to be called photographers. Every single time I've brought my kids here for their pictures we've waited at least 15 minutes (sometimes more) after our appointment time. Anyone who has children or has been in the presence of children knows that every minute counts, especially when photos are involved! At my last visit I had a 10:00 appt, the shoot didn't start till 10:15, and lasted till around 11:00. In that time the "photographer" snapped less than 10 photos, 4 of which were decent enough to consider purchasing. In FORTY FIVE minutes. She wasted so much time trying to get my baby to smile and into positions that were not age appropriate, she'd set the camera down and in doing so wasted plenty of opportunities for good shots. She asked me if my baby could sit up alone, I told her no not without help, he's 3 MONTHS OLD! She proceeds to try and prop him in an uncomfortable/unnatural position on a floppy pillow and of course he started getting frustrated. So I intervened and used my hands to help him sit up more comfortably and she didn't even try to take any pictures she just kind of sat there dumbfounded.... Lady!!!! Take some damn pictures with my hands in there, I don't give a shit at this point, do SOMETHING! I had brought several props from home that I'd wanted to use and didn't get to use any of them because well after 45 minutes my baby was done and wasn't having any more of it. Unhappy is an understatement especially since I paid for their stupid membership in hopes that I could get some nice pictures of my kids over the next 2 years (the life of the membership) but it doesn't look like that's going to happen since I won't be going back there for them to waste my time. JCP you REALLY need to consider hiring people with experience to take photos and hire more than 1 or 2! You guys really suck. read more

You guys need to hire more or schedule better on weekends. Every single time lines are outrageous with 1 cashier at each register!!!! Not only that but the kids clothing sections are always a disaster. I spend more time in line that I do shopping. But looks like nobody cares since the same complains appear month over month. read more

Customer service is horrible. Called 4 times in 3 hours and left messages for them to call me and no one called me back. Finally they picked up and Jessica didn't even greet herself when answering .. she said can you hold . I was on hold for ten minutes she came back on and said I'm back . Jessica was rude and not friendly . You need to replace her with some one friendlier . I brought my business somewhere else . read more

The store is smaller, clean, and the employees are nice. The lacking two stars is for the photographers. We went there for our Christmas photos and it was horrible! We only walked away with two decent photographs. The gal would put her camera down to try and make the baby smile, then miss some of the best shots! I had to tell her "take a picture now" "now would be a good one" etc. Bah! I'll never go back there. Our experiance @ JCP in Pleasanton was fantastic and we've driving all the way down there jsut for their photographers. read more

I first ordered on line for pick up in store. My email stated order before 3 pick up today with in 4 hours. I waited 4 hours no other email or update on order.i went to the store to retrieve my order and was told they are behind and can not promise it will be available tonight. WAIT ..I order to make it easier and faster to find out I may not get it intime..so I went to the floor to find the kids coats I ordered and there were none..I did see the ones behind the pick up counter and asked ahe said they were the sizes I needed, however I was unable to cancel my order they were unable to process the pick up so I had to repurchase them and now wait till the order process for pick up to cancel.get home to find out the kne jacket has a hole in it and the other jacket still had the se purity button on it.. Now I am not a happy camper at all. Went back exchanged the one jacket had the security button taken off. I just do nktnunderstand when other businesses can process just as much volume and able to get their on line.orsers out kn time. I have not been happy with this store for a while..I may not be shopping Penney's much longer.. read more

This store has gone steadily downhill over the several years. Primarily, the store is extremely messy. Clothes are strewn over the displays, under the racks and racks are not in order. I was in the store this morning 5 minutes after it opened and obviously no one straightens it up overnight. When I went to check out, I noticed a long stream of ants going along the counter on the floor. Is anyone monitoring the employees who are responsible for departments or are there simply no employees to do this? read more

SERENA was amazing ‼ took mine and my best friends pictures before we left for Navy bootcamp . Came in with no real idea of the poses that we wanted nor did we think of how we wanted them to look. Serena took her time ! With her being the only one in the studio , she showed us great friendship poses and guided through the whole process ! As well as helped us choose the best package for our budget and the memories that we want to leave with our families . She not only helped us pick great packages but she let us stay and pick out favorites until closing time . We appreciated all that she did and it was totally meant to be to make it to this locations JcPenny studio when we had another appointment set earlier that day and the other woman at the concord location gave a bit of attitude and wouldn't allow us to come 5 minutes late and Serena got us a last minute appointment and glad that she we went to this studio instead . HUGE THANKS TO SERENA ! read more

Even tho JCP has changed with coupons sales etc I still like the store! I'm still finding great deals $4-$8 tops YES! Staff is always pleasant and greet you as soon as you walk into the store...the store it's self has changed some areas are in different spots now.. read more

I haven't shopped at Penneys for years so I went in this morning and now I remember why I don't shop there. The place is a mess, clothes everywhere, on the floor, on top of the racks! I did find a couple of things to buy but only after searching for my size for an hour and a half. I get to the check out, there is no less than 25 people in line and 2 checkers. I walk to the other check out and that's closed. I set my stuff down and leave, not going back. read more

Sephora review: I am never disappointed when coming to this Sephora location. All of the staff at this location are extremely nice, knowledgeable and very helpful. Today, in particular, I was greeted by Serena, who is one of the nicest people I've ever met! After having such a horrible day, I can honestly say I walked out of the store with a smile on my face and it's all because of the amazing staff! Serena went above and beyond her job duties today and I greatly appreciate that. She has a very caring and sincere personality which set her over the top. After sharing some of my own make up frustrations and asking her tips, she suggested that we could wipe off all my make up and she would show me some new techniques to help me apply my make up better. I would have taken her up on the offer but after having such a rough day, I just wanted to head home. But when I was at the check out line, she sincerely said that she wants to teach me some new make up techniques and that I need to come back and see her soon! After an experience like this, I will definitely be back! Everybody at this Sephora location most definitely deserves a raise because this is not the first time one of their staff members has gone above and beyond for me! The experience at this location is like unlike any other store, so I definitely recommend going in and seeing what they can do for you! (: read more

A few months ago I came in to look at wedding bands to replace my husbands, I approached the counter and told the woman what I was looking for, and she had a thick accent. She asked again what I was looking for, and I responded "men's wedding bands". She looked at me and said "Oh no, you don't want that." And proceeded to show me something else. She refused to show me what I wanted. Maybe she was confused? I guess I should take it as a compliment that she thought I was too young to be married, but rude that she said "oh no you don't want that." What? I don't want to be married? I left and bought the band somewhere else. Idiot read more

I just wanted to give a big thanks to your vision department. Your employee (she was working 8/19/17 ~2pm-- name started with a Y?) was extremely friendly and answered all my questions, even complicated ones such as the refractive index on certain lens options/etc. Thanks so much! read more

The Portrait Studio is horrible. Recently, I brought my two children back for more pictures. Why I even gave them a second chance is still a mystery to me, but I guess I had high hopes of decent pictures considering I complained of the services that I received the last time. Needless to say, history repeated itself. Once again, we were gifted with an inexperienced person with a camera; can't even give her the credit of calling her a photographer. She had no clue how to handle the camera or the back drops.Where do they recruit these people; the local high schools? It took her 15 mins to set up resulting in my appointment getting pushed back even further and my children becoming more and more inpatient. I was told the last time that in order to prevent this from happening, I should schedule the first appointment of the day. I did this, but to no avail. Now mind you, I have two children with me under the age of 2; one can't even sit up and the other has the attention span of a nat...after all she is only 1. Once we got into the room, the "girl with the camera" asks me if my baby can sit up. I tell her no, and she proceeds to pull out a box for her to sit in. Yes, a box! There wasn't even any support pieces inside, just a plain cardboard box. After explaining to her that this was not going to work, she gets a wicker basket that was too small for my baby and tries to cram her into it. By this point, my other child is up wondering and the baby is becoming more and more miserable. I ask her if she has any props that we can try to incorporate into the picture....isn't this her job to offer up ideas? She gives my children a long strand of BROKEN Christmas ornaments. She even realizes that they are broken, but she continues on to try and get a picture. So, by this time I am livid. I tell her that this situation is not going to work. She has taken waaaaaay to long, the baby has basically cried herself to sleep and my other child wanted a new scenery...do you blame her? I try and console my children in high hopes of at least one good picture. I finally position my children myself, still can't believe I had to do this as this is not my specialty, then again it wasn't the "girl with the cameras neither! Here is the best part, once I got my children positioned, I had to tell the "girl with the camera" to take the picture now! Come on JC Penney! This is complete ludicrous. Why contract with Life Touch? Apparently, the JC Penney portrait studio is not affiliated with JC Penneys....go figure?) After all was said and done, the manager did nothing but offer blank stares and we left once again with a horrible experience. Never ever again in life will I ever put my children or myself through the torture of getting pictures done here. If you have children, don't put yourself though the agony of trying to purchase outfits and prepare your children for this. They will come out of there looking like a wet weathered mop and you will come out of there looking twice as bad and madder than a hornet. Save your money. Use your own camera; cell phone, even a disable camera if they still make them. Heck, it will be better quality then you will get from this flop joint...BAH HUMBUG JC Penney portrait studio! read more

Portraits Studio was absolutly HORRIBLE! had a appt for 2:00pm for family pictures 9 adults 5 children and we all arived early. due to how uncomfortable and hot the studio was affected my personal apperance as wells as my siblings and mother. An Hour and a half after our appt time they finally brought us back to take pictures. only being able to take 3 photos with the whole family. you cant excpect kids to wait that long with out getting tired, cranky, hungry, or thirsty. the few photos were all horrible. i choose not to buy any pictures. that store does not deserve my money! read more

I have been a shopper at Sephora for the last week two years. Today I went to Sephora to return a few products I bought and didn't end up liking. I work full time and go to school and haven't had a chance until today. Today as I went and spoke with TAMMY in the Sephora she's immediately rude off the back. I explained I was returning a few items and she immediately became rude and unhelpful. She made me feel like she didn't believe I even bought the products from there. Meanwhile someone else was doing the same thing, and they weren't getting any kind of hard time doing it. After I explained I'm a regular shopper she allowed me to return them. I later mentioned while she was ringing up my new items that it was my birthday coming up and to apply the free gift in the purchase. TAMMY straight told me "first you want to return items and now it's your birthday". After showing her dumbass my ID she realized I was telling the truth. Tammy needs to be fired. She has shitty customer service skills and she needs to stop prejudging her customers. Sorry your miserable and work at a makeup store but don't take it out on the customers!!! read more

This review is for the Sephora inside Jcpenney. I took my mom to get her foundation matched and go pick up some other things. All the Sephora associates are always so nice and helpful, but today we were lucky enough to have Moni help us. SHE IS AMAZING! She was so patient and answered all of our questions without making us feel rushed or anything. She even taught my mom a few things and was so kind and patient. Thanks for all of your help Moni! read more

I really like the changes at Penneys. The selection of merchandise is really upgraded from a year ago. I also really like the spaciousness of the store and always get great customer service. read more

Our photographer Jimmie was the best! He was very patient with our family, including are our dog. I usually have good experiences here, but he was exceptional---super nice and professional, and at the end of what had to be a very long day and during a very stressful time of year. read more

I have been to this locations portrait studio 3 times now and every time I have waited for 45min to over an hour after my scheduled time appointment. One time I had children and by the time they finally got to us (over an hour after our appointment) the kids weren't having it. Each time there is only 1 to 2 workers and never two photographers working. I understand that they may get a little backed up here and there due to kiddos but over an hour I do not understand. I feel bad for the workers but at the same time, why schedule so many appointments if there isn't enough staff? I'm sitting in the lobby as I type this waiting for my 6:20 apt. It is now 6:50, the ONE staff member is taking photos of one group and there is still a whole group in front of me waiting for their appointment. Like I said, I feel bad for the one staff member who is very sweet but why is this even happening?? He even told us he's covering two other staff members shifts which he just got called into not to long ago. If this was my first time I would understand, things happen but really...so ridiculous and I won't be doing this again!!! They are over priced and never on time! I'm using a groupon and I should have just passed the deal up! read more

Most of the time I have a decent experience here. But the other day I went with my mom to get a eyeliner at Sephora. There was a total of five people in the store three employee's and my mom and I. One employee just focused on herself doing her make up and the other two talking amongst themselves. Didn't offer to help one bit. But when I asked for help to find a item, instead of coming over to help she just stood where she was and said oh well if its not behind the item were obviously out. That I get, but I mean if it wasn't so messy maybe I would be able to tell the item was no longer in stock. None of those ladies tried to help me find any of the items I was looking for. My mom and I were just ignored and took our money some where else. read more

this is the worse store ever to deal with. We bought some shutters back on black Friday and paid for but it has not been delivered yet. We contacted the store manager no return call. We called corporate office of JCPenny but the issue is not resolved yet.They tell us the item was ordered but we do not know what happened. read more