This review is for the salon only. I went in there to get my roots done. A very simple service. About an inch of silver root growth, dyed a dark solid brown. Nothing fancy. I called in to ask about pricing twice. Both times I got a different quote. I decided to go in anyway because I needed an appt. that same day. BIG MISTAKE!! The environment in the salon: extremely unprofessional (the 3 employees there were yapping away to each other gossiping about other employees not there, using very vulgar language and seemingly being completely numb to the fact that as customers we are paying them for a service and not to sit there hearing about their personal life and being completely ignored.) My appt started 20 minutes late. Once the hair dye was applied, the girl said she would rinse it out in 45 minutes. She didn't come out from the break room or wherever she was hiding from until after an hour and 5 minutes had passed. After that, she looked at my hair and slopped on some more dye in the back of my head, and told me "5 more minutes and we'll rinse"....I don't know how that makes a difference? Side note: the stations are extremely dirty. Hair from other clients are everywhere and I was very hesitant to put my bag and purchases down anywhere. So the girl finally rinses me out, (I had to ask her to do it correctly because she had left a big glob of dye in the back of my head and was ready to put in the conditioner in my hair) and leaves me there for another 20 minutes with conditioner in my hair, while she continues to gossip to another girl in the main room. Once the final rinse is done, I'm left with brown hair dye thick side burns and brown hair dye glops all in and around my ears and forehead as well. Very VERY messy application. The icing on the cake is when I was paying, she charged me an extra $15 on top of the service price because my hair is "long". I know that part isn't her fault, but cmon JCPenney. Really? All I got done was dye applied to the first inch or so AT THE TOP OF MY HEAD.... and you're making me pay a $15 "long hair charge" when nothing but the first inch from my scalp was dealt with??? I know her name, and overall she was a nice person, just very unprofessional and needs more training perhaps?? She'll remain nameless tho...I'm not doing this to ruin people's careers. Maybe management can try doing a better job at monitoring the quality of work being done in the salon. Needless to say, I will not be returning. I found a cute, professional upscale salon that will do my roots for $55 flat. And it doesn't make me feel like I gotta shower afterwards because of the grossness. Never again JCP Salon. I'll just stick to your clearance clothing racks. read more

I don't remember the woman's name, but our clerk at Sephora was extremely friendly and professional. She was even kind enough to scan a coupon off for me and my girlfriends purchase. We will be coming back to this location specifically due to her great customer service. The only negative thing about it was in the actual store, not the Sephora, a woman wearing a loss prevention vest was extremely rude and nearly ran into my girlfriends wheelchair because she was too busy looking at her phone and not conscious of her surroundings. No excuse me or acknowledgement from the associate at all, she just gave us a weird look and rushed past us like we were in her way, which is annoying to any wheelchair user. read more

This is for the portrait department. My family and I took our holiday pictures and Jimmie was amazing we took our family pictures with our puppy and not only did he makes us feel comfortable our images came out amazing. Jimmie costumer service is amazing. Love love everything about our family images. Thanks Jimmie you defiantly get 5 stars. read more

JCPenney - Department Stores Near Me - Antioch, California

This trip to tcp gets not one star: looks like i have to put one star to post it. if one star is checked, i didn't want to do it... i have shopped at this antioch store since it opened. On june 9th, 2016 my sister and i shopped and i have never seen a store with such a mess. clothes everywhere!!! On the tops of the racks, On the floor, the only thing i can say about this was it looked just like Marshals, & TJ Max. i took pictures because i could not believe what i was seeing. But it won't let me post them Sad looking store, I may never go there again.. read more

JCP is a hot mess right now. It looks like a kid ran in there and messed up all the clothing tables. I walked around to look for a price kiosk--- they dont have one... ??? ... the racks are mixed up, can't tell what is what.. In addition to all the destruction, they never have enough cashiere at the check outs. Please!! stay away if you can.. it is not worth the stress when you walk in here. read more

Worst customer service and lines ever. It isn't even the holidays yet. I can't imagine this place at Christmas time. They need an efficient manager that will whip the place into shape and more staff. The present managers and people above them are to blame for this mess. Take my advice, shop elsewhere. Brentwood Streets is a good start. read more

Seriously understaffed. They have closed multiple dressing rooms because they don't have the staff to monitor them for theft. No one offers to help you. And with three groups in line at the register, no one is going to call for back up and it will take 20 minutes to pay. Don't bother during the holiday season. The place turns into an absolute nightmare with extra tables and racks in the aisles and piles of unfolded clothes everywhere. I have left my items and walked out more than once. read more

I shop at JCPENNEY often for all sorts of things. Today I was there to try and find a top to match a skirt I had. While shopping I kept hearing this young kid screaming and banging on doors - I couldn't figure out where it was coming from but you could hear it all over the store. Eventually he came running out of the women's dressing room with his mom right behind him not doing anything. A few minutes later while I was in the dressing room these same people come back and the kid is at it again - banging doors and kicking the wall so hard that my clothes in the stall next door fell off the hook onto the floor. So I picked it all up walked out and asked the clerk where the other dressing rooms are - she said there weren't any - the lingerie one was closed. I told her the problem and she also wasn't willing to do anything about the kid. So I told her I would take my business elsewhere. It's good to know that the paying customer comes in last while the disruptive non paying ones (they were going to "hit" Sun valley mall instead, are the ones catered to. read more

Why is this store always a dumpster fire of clothes thrown everywhere? I understand after black Friday and sales that people mess stuff up but it doesn't take much to clean. Here today and I just see workers walking around, pick something up! read more

This is the worst location. I used to love coming here, but now the entire store seems to just be piles of clothes thrown together. Nothing is organized or clean and the workers are always HORRIBLE. There was seven people in front of me, I had two items and everyone in front of me had less than five, and it took over twenty five minutes to check out! I won't be back that's for sure. read more

WORSE experience EVER ! First, everything was good. I went in to pick up an online store pickup order and found three things for my son to purchase in store. I picked up my order from online and then the young girl who was helping be check out scanned my sons pajamas twice ! I said it's a set and she claimed it wasn't. She scanned my son's Disney toy and I said it was on sale as well has the pajama set. She went to go look and came back. Told me the only thing on sale was the toy and okay I don't want the pj's. I finished purchasing my items and I knew those pajama were on sale. I had to go look at it myself take a picture and go back in line to show her they were on sale and I would like to purchase them. I said for the inconvenience could I receive a small discount. So she called her manager over. As she and I explained the situation and the manger LAUGHED ! I'm huge on customer service since I was a sale associate for 5 years when I was younger. I asked was there a reason for her laughing and that wasn't professional. She started to disrespect me (the costumer) like she wanted to fight. I asked for the mangers name and none of the employees would give it to me. So here I am reviewing this and hope no one goes through that and I will be contacting there corporate office. Hoping they will find a new manger and guide these young employees and keep the store clean ! read more

We had made an appointment to go take family pictures for my mom's birthday. Let me start off by saying the girl had 0 customer service skills she rolled her eyes a couple of times and walk the way once while my mom was speaking to her. What was worse is she had 0 photography skills she snapped a couple of pictures where people aren't looking and 1 of me with my eyes closed and those were counted as one of our poses. Then when we went to pick the ones we liked there was 1 decent one however we would have to choose to either cut out my sister or my nephew she had taken the picture too close, I asked her if we could zoom out she said "no" and walked away. Overall the experience was a joke and I will never go back. You are better off going to a hole in the wall studio in Antioch to get better quality pictures. read more

Ok Jcp. I have shopped your store for many years. The last few months I have gone in to shop and can honestly say, "Your store is un shopable" I called the corporate office to get an apology and offered a $20 gift card. I said no thank you, I just want the store cleaned up. Today I was in store and WOW SAME MESS IN MOST ALL DEPARTMENTS. I have to now close my account and move on. read more

If you've ever wondered what JCPenney's would look like shortly after the zombie apocalypse begins then you should go shopping here. I've never before seen a store so disorganized and completely messed up it was difficult to walk down the aisles without stepping on the product. I don't know why they're so worried about people stealing stuff because there's absolutely no way to take inventory at that store unless maybe you were a witch with magical powers to count it all. The thing that cracked me up was when I asked an associate if the store normally looks like this she just laughed at me and said yes, unacceptable!!! read more

One would think the older generation of workers here would be less stuck up than the younger employees, well I was wrong. I was trying to find a cute summer dress - they had a lot of dresses on good clearence - nothing that flattering or variety of sizes. There were many employees when I didn't have questions, then I had a couple questions -saw a woman that appeared to be a manager older, short hair walking along with a younger female (family member/new hire?) she noticed me but didn't acknowledge me, she proceeded to send the younger female on her way to another location in the store. She then proceeded to the dressing room so I followed to ask her my 1 or 2 questions - then she turned around grabbed her phone walked righ past me as I was saying excuse me - she just spoke louder into her phone - not customer oriented. Well I will add one start because I did purchase 2 tops on clearence and a nice new undergarment. I will do my best to not go back there again. read more

What has happened?!! This location was nice maybe 3 stars. I came in today and looks like a hurricane hit the place!! Clothes are everywhere! On the floor, thrown in piles on some of the tables and with no order what so ever. A lady next to me was asked if she needed any help and she asked what had happened to the place. The employee stated they were short staffed and management had already taken 80 complaints today on the condition of the store. This place is ridiculous! read more

Super duper rude workers! This guy worker literally asked me if I was 18years older, if I wasn't I couldn't get the coupon offer. He also said where were my parents? Like wtf, totally racist, because he gave the family before me, everyone a coupon ! Seriously if there was zero stars, that's what they deserve, RUDE customer service read more

Came here tonight ready to spend some money on a washer and dryer. Jcpenneys website states they match online prices so I was hoping they would match a local competitor (airport home appliance in concord). The unfriendly Marlene informed me they only match local competitors. I was a little dumbfounded as airport is a local competitor who specializes in appliances. Marlene was indifferent and obviously wanted to be anywhere other than there. That makes two of us Marlene. I'll shop elsewhere from now on. read more

I WILL NEVR USE JC PENNY PORTRAIT STUDIO AGAIN! I had one woman over the phone give me a price estimate, then once I came into the studio I was told something completely different. The girl 'helping' me was extremely rude when I asked why I was given such different rates. ALSO, I had to sit for over 25 minutes past my appointment time. She kept yelling "oh one more minute, one more minute!" I got up and left, I was not pleased! read more

This is the messiest store I've ever been in...think Black Friday but even worse. Asked an employee if they just had a big sale or something, she said no? I inquired why it was so messy and she said it's been like this for months and that they just keep cutting people's hours. Went to the register to check out and there were about ten people ahead of me and I said no ma'am. read more

I was wandering the store four a while looking for a gift for my mother and needed assitence but there was no one available to help me. I eventually gave up and went else where. The environment was okay, and pretty clean but the lack of help was displeasing. read more

We took our holiday card pictures here and the staff was amazing. Mike, who took our pictures, was very patient with our three your old daughter and got her to focus and give great poses. He was very selective about only snapping when he had a good shot and the pictures turned out great. Was easily the best experience our family has had during what is usually a highly frustrating experience. We didn't have to wait for our session which was an added bonus. The pictures also arrived a whole week ahead of schedule! read more

Went here today to do portraits with the family, WASTE of time. The photographer kept cutting my daughter out and wouldn't let anyone know when she was ready to take a picture. (I have a 10m old and a 7yr old) after about 30 mins of lack luster photos she obviously gets irritated and starts getting angry. In her anger she was negligent and "accidentally" hit my son (10m old) in the face with the flash from the camera. Leave him with a bruise and small cut under his eye... Needless to say you get what you pay for I guess. Never going to be visiting there anytime soon. read more

How on Earth are you supposed to find anything when every table and rack is such a mess? The place is a ghost town when it comes to trying to find employees to help you. JCP needs to either hire more employees or increase the hours of their current employees so they have half a chance at making the store presentable. I'll drive farther to shop somewhere that makes an effort before shopping here again. I read more

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Sephora. The woman there usually are pretty helpful and nice, but yesterday not so much. I went in around 130 January 5th. I had a return and both woman were very catty, I though maybe it was just me but when we walked out of the store my daughter immediately commented on how rude they were. Your nothing special ladies, oh and sweet Jesus scrape some of that makeup off your face, you look like a clown. read more

Dont buy online for pick up at store. Only 1 line for pick ups and returns. It takes forever. They need to have separate line for quick pick ups like every other store vying for online business. But Nope!!! read more

Wow.! Over 25 minute wait to check out. I very rarely come to jc penny but I needed something today and I live around the corner. Over the 25 minute wait a manager came up to price adjust, she took a look at the line and walked off.! At least ring a customer or 2 out before you bail.!! I will NEVER step foot in this store again. read more

I am here in Line for 25 minutes waiting to get rang up. There are 2 cashiers and people are yelling at them to get more help. This is crazy. 25 minutes and it's only 12/10. It's not Black Friday. Wtf read more

Experience at SEPHORA- I was greeted with a, "hello" and huge smile from Taylor. That made me feel welcomed. After looking around, I saw Taylor and asked if she would be able to help me. I went into Sephora (Brentwood) to look for an eyebrow pencil, and a nude lipstick. She asked the right questions, in regards, to what I was looking for. She was very engaging and attentive.Taylor informed me Kelsie is the Aesthetician and could better assist me with my brows.She heard everything that I wanted and directed me to someone who would be able to better assist me. Taylor was amazing! Kelsie directed me to Benefit. She was knowledgeable of the products. She showed me 2 different eyebrow pencils and filled in my eyebrows, with each one, to determine which one I preferred.Kelsie went out of her way when she helped me.I am on crutches, so it was a challenge for me to maneuver throughout Sephora. She suggested that I have a seat at the beauty desk, and she would bring the products to me.Great customer service!She was very patient with me both times.We went from Matte lipsticks, that I first told her I wanted, to lipsticks; to me finding a lip gloss that was perfect!Kelsie continued asking questions when I tried one on that I didn't like.She came back again and again, but she didn't give up until I found something that I was satisfied with. I ended up purchasing buttercream lip gloss that is going to now be my favorite from, Bare Minerals. Kelsie being patient, taking the initiative and going out of her way to help me- she showed excellent customer service.Tiffany was the young lady that checked my items out and she too was very welcoming and friendly. She engaged in conversation with me, while ringing up my items.She made sure that I was pleased with the items that I found. I went into Sephora and left with the exact things that I wanted. I was overall satisfied with my very FIRST visit to Sephora! I thank them for doing their job.They exceed the expectations! Xoxo, Chantè Brown read more

The Jc penny's hair salon is OK. I was getting my hair done there for a couple years until a women who was doing my hair pretty much stopped me from going. She told me that if I want braids in my hair it has to be only two pony tail braids, but when I made her do more braids in my hair that's when she stopped me from coming. That's what I call lazy. The only thing I wanted her to do was braid my hair because I allowed someone else to wash and flat iron my hair so I could give the other women plenty of time to braid it. She lied to me a couple times saying she was on vacation and canceled 1 of my appointments after I told her I had to make an appointment for a birthday party. She did my mom's hair with no problem and will do her hair again. I had to find someone else who was a little farther away just to braid my hair. On top of that she got upset when I called JC penny's hair salon to make an appointment. She told my mom that she's supposed to be leaving on a certain day. The lady never told me that. I'm hesitating if I should speak with a manager or not. What really sucks is that the women who washes and flat irons my hair is on paternity leave. I forgot to mention she braided my whole hair when I first went theren. She refused to braid my whole hair the second time, so I'm like "why braid my whole hair the first time if you can't do it anymore?" Other than that she does an excellent job. read more

I went here last week to look for back to school pants for my son and was very disappointed with the store. There were clothes all over the floor the tables that has clothes on the werw a complete mess jothing was foldes it was all throw everywhere. It was an absolute mess i will never be returning to thid store i would rather drive all the wsy to concord where their store is organized and neat and you can find what you need. read more

What a mess! I tried to shop for toddlers clothes today. The store looked like someone had pushed merchandise this way and that way. Many clothes on the floor. No employee trying to straigh racks or pick up items. I will shop internet and have items delivered to my home. Very disappointed to see a JCPenney store in this shape. Lolah Nolan read more

This place is so cluttered and cramped. Even though there's a lot of options, I felt frustrated because it was difficult to browse through the selections. It needs some serious clean up and organization. read more

I bought a Foundation from the Sephora inside this JCPenny and they sold me a used NARS foundation with water in it, I tried to return it the next day but they were so busy since it's the holidays. I came back today and told the girl I wanted to return it because it was a USED bottle in a new package, and she looked at me like I was the one who put it in there. I will never shop at this Sephora again. read more

Surprisingly better than I expected. I haven't been there for a long time and went to buy something I saw in an ad. They had some other sales that I also took advantage of and I walked out of there with more than I expected to get. I'll be back to check out the rest of store soon. They've moved everything around since the last time I was there so it will be an adventure. Anyway if you haven't visited lately, check it out. Prices are great read more

I had bought a Huda foundation a few months back and it has a fragrance in it that really irritated my skin. I took it back to the STOCKTON JCPenny and the girls there told me that because I bought it over 2 months ago I couldn't return it even though I only used it once and have been out of town and hadn't gotten around to come in and exchange it for another product I actually can use. I called Sephora online and they told me that they can override the return in stores so that they are able to make the exchange for me but the girls were just so rude a refused to do so. I also work in cosmetics and I know how frustrating it is when people consistently return items and demand their money back. This however, wasn't the case. I just wanted to exchange it for something I could actually use considering they found my beauty insider profile and saw that I made the purchase and that I make plenty of purchases at Sephora stores even though I work for another cosmetics company. Anyhow, long story short I came to this location and the girls there were SO sweet and SO kind and Bella gave the okay to return my huda foundation for store credit. I will NEVER shop at the Stockton location EVER again. But I will however continue to shop here at the Antioch location. Thank you guys again for being great artists and having excellent customer service. If Bella isn't already a manager I hope her manager is reading this and promotes her. read more

I've been to this location a few times and have been impressed by how clean and orderly everything is. The departments are kind of small, but I usually find at least a few things. Staff is friendly and, unlike Macys, I can always find someone to help me or ring me up. There's also a Sephora with all of their sparkly goodness. read more

Ok, store, Good sales but bad customer service! Watch for their return policy. I bought a ring and it was broken. I went to exchange it for the same ring. Ring was still in original packaging. They looked up my account found my ring I bought on my credit card but said since it was1 day pass return policy they wanted to charge me double for the ring. Are you kidding me??? To exchange it I was only getting 30% back and then had to pay like $20.00 more. So, now I have a broken ring I can't wear and they weren't willing to do anything. I used to work retail as a manager and the key is make your customers happy. I didn't want my money back I just wanted a $40.00 ring that wasn't broken! read more

I was super excited that there was a juniors dept. My daughter and I looked for all the sales. Buy one, get one free. 10 for $30. Etc, etc, etc. We get to the checkout and NOTHING rings up correctly. Sales associate has no clue about the other departments and tells me so. Does she call to ask? No. So I don't buy. Next few items, same problem. But she was savvy enough to find us a coupon online. Do I want a JCPenney credit card? Absolutely not. The worst part is, I used to work for this company back in college. I may try the one at Stoneridge in Pleasanton, but this one was trashed and completely understaffed and signage was incorrect. read more

They do need to organize the store better. I got the best bargains in the men's department in Nov., but had to dig through everything to find my sizes. They need to hire someone to put all sizes together. They will sell them faster that way. As far as prices go, they are great! I wish they would buy a few more upscale brands however. read more