I should've came here to read the reviews before walking in to the JCPenney jewelry department. Worst customer service. My fiance and I were about to purchase $10,000 worth of jewelry for our upcoming wedding. If they get commission based off of that, they lost a good opportunity. The Hispanic lady with dark hair and a headband on her head didn't even acknowledge us. Not a hello, not a smile. Just straight up had us waiting. An older lady with white hair said "you have customers" and not even then did she look our way. Very rude! We continued to wait patiently, but she didn't bother. She wanted us to leave, and we did, we walked out. I don't recommend the jewelry department here. read more

Worst place in history, our food came out late and my beers were dead. They took no consideration in fixing these problems for us. The manager was also a big fat BitXh read more

JCPenney - Manager - Department Stores Near Me - Chula Vista, California

I was there for jewelry Department. It has a terrible costumer service , After taking a number and waited almost 30 minutes to assist me., this lady attending the jewelry department "Luz" still has time to ignore us customers waiting., and talks to other customers not in line ., until I said to her ., we had number tickets and been waiting in line for a while. She stated to me . No they had been waiting here also ., I thought that was rude of her ., for not asking first ., who's next in line .. since then her demeanor was very rude towards me I left a silver chain to be clean and it took almost 3 months to be return to me. Also no one else was able to find it . Until I was able to talk to this lady again , and miraculously my chain appeared but I can't tell it was never sent to get clean . Terrible service by this lady .. I will never go back to a business that makes you feel so unwelcome. read more

Came to jewelry department here and they had terrible customer service. The rep kept us waiting for a while and wouldn't help and when we tried to get their attention the older lady with short grey hair gave us attitude. read more

I am a fan of JCPenney as they have some pretty good deals. Before COVID it was a bit crazy shopping at this location, especially the clothing department was a bit unorganized and long lines. Since COVID, things have changed a bit but I've mostly have been coming here for the jewelry sales. Since COVID, I have utilized in-store pickup and can honestly say that curbside is extremely faster. I did do in-store pickup which is located near the Men's department and the line was extremely long, with one guy working the pickup counter and another working the returns which was the same counter. It seemed extremely slow, must've only been 4-5 people in front of me but took a good 20-25 minutes to get the the front of the line... when the purpose is to be in and out in a timely fashion. I learned my lesson and either had it shipped or pickup curbside. Recently have made separate trip for jewelry and have had great excellent customer service. Have been greeted and asked if i needed assistance and there was only one time I had to wait to get assistance due to the jewelry department being busy. The only downfall I've come to realize is some jewelry available in store, I cannot find online to purchase and pickup curbside and some items online, I can't view them in store. I get not all locations carry the same items, it would be nice to have a bit of a selection to choose from at other locations, as I wouldn't mind a bit of a drive. So hopefully that changes in the future. Was able to grab some steal deals on holiday matching pants for xmas pictures and curbside staff is quick and efficient. Always check there website for current deals and coupons! Can walk out with more money in your pocket! read more

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For years I had shopped at JC Penny. They had amazing EVERYTHING! One of my homes was entirely decorated in JC Penny...all of the dishes, the actual beds, the bedding, the bathroom...the ENTIRE home. I even hired JC Penny to come in and do all of my custom drapery and Levalor Blinds for every window in my home. I spent so much money but I loved them. Then they hired a new person to take over and the company went down hill drastically. The clothing styles are just not as great. My corporate wardrobe consisted of QUALITY clothing. Now it just looks like a bargain store. Everything is cluttered. The employees lack customer service skills. I used to shop in person and on line 2-3 times a WEEK. I hadn't shopped there in YEARS. I recently purchased some Christmas gifts for my nephew and daughter. Sad to say, JC Penny doesn't seem to have recovered. Quality clothing seems to still be lacking. I hope they get a new CEO and some new BUYERS because it gives me DD discount or Ross vibes. read more

I shopped here 3 times last week. First experience was with associate Christina, lady with bright red lips, she was so rude and unprofessional. Second experience with a kid named Victor, always chatting and never working, scanned my items twice and refused to apologize. Third experience I want to speak about management, the store co leader Nallely was so rude to me, didn't help me with my return just because I misplaced my receipt. Horrible staff, leaders are so rude! read more

Asked for help to find pants for my son who soiled them. Lady said "ok" turned around and went back to doing her go-backs. Completely oblivious. I asked her if she was going to help and she responded "no habla english" . Meanwhile my son is tears. Great job JC penny. read more

I live in National City but was visiting my family and went to the JCPenney penny's in vista want to let everyone know Rachel Lopes is a grey set to your business she by far is the most helpful person on the floor they should make her emplo of the year she loves her job and it shows kudos Rachel hope they appreciate you like your costumers like myself d hurray for you read more

Martha at the jewelry department was rather rude. I was asking a question and she was very rude. I was asking about if my warranty was going to be extended on my jewelry because they are currently not cleaning because of covid. She was rude and said "we aren't cleaning because of covid" hm that wasn't my question I tried to calcify what I was asking if my warranty would be extended due to them not proving the service at the this time. Again she repeated over and over "we aren't cleaning because of covid " Hmm I understand that but are you extending my warranty ?? No answer of my question just sounded like a broken recorder read more

This location has been one of my favorite JCPENNEY stores to shop at for the last 20 years. Most of the time their store has great stuff, it's clean and their customer service personnel are nice and courteous ! read more

I went in today with my family and my mother was asked by two associates, one being a possible manager, if she was going to be paying with her JCPenny card and when she said no they asked wanted to sign up for one. my mother said no multiple times. this is all while she's shop with me and my family, not when she was ready to check out. our cart was empty and we had just passed by the registers. one associate also kept asking my mother if she spoke Spanish while my mother said no to getting a card. when we had moved away from there to the associates left the register to follow and ask others if they wanted the card. it felt hostile and uncomfortable. we felt like they just cared if they got someone signed up not if they were having a good time shopping. as someone with retail experience, it felt disappointing to have them act rude with my family. at checkout my relative paid for the purchase with their card yet the one of the early associates had still tried to pressure my mother into getting a card. my relative wanted to apply a coupon but the cashier instead offered to add a discount only if my mother gets a card. read more

Amazing prices and friendly staff. Great selection of women's, men's and kids clothing. Sephora also and amazing service!

Very disappointed in management of this store. Yesterday while shopping there was continuous directives to staff that "they aren't too busy to make announcements." I must have heard this three times while standing in line to check out. I asked to ring a coat purchase ($69) separate from my other purchase of $350+ so I could use my $10 coupon on the coat. The other associate chimed in that the cant or they will be fired. I asked to speak to the manager and she told me, "no it is only one coupon per day"...really on purchases over $400....you can't use a little common sense? I took my stuff to the car then returned to buy the coat. And finally, I get home only to find that the cashier left the anti-theft device on not ONE but TWO pairs of trousers I bought. I'm going back to shopping at Macy's (well after I have to return to JCP to get the plastic things removed!) read more

Been here at the jewelry department and only 1 person working here. Very slow service. Alot of customers but they need employees. read more

I unfortunately visited this JCPenney store location a couple of days ago as I wish I didn't at all. Store management is absolutely poor at this store. I picked up a pillow and a box of socks so that I could use my $10 of $25 coupon as I'm also a JCPenney Credit Card Holder. I was told by cashier that she cannot price match the pillow which was $15 (original price: $30) and had to order it online and ship it to my house which defeats the purpose of using my designated coupon. I've been easily able to price match online items to in-store items at JCPenney, American Eagle, Macy's, etc.... I asked to speak to the Store Manager but he was off as I waited around 10 minutes to speak to a manager who barely spoke English to begin with as she used her employee to interpret for her from Spanish to English. Manager failed to give me an explanation of why being unable to price match online items to in-store!!! Avoid this lousy store for sure! JCPenney customer service is the worst! I ended up calling online customer service as they failed to satisfy a valued customer like me as I've been their card holder since 7 years. I'd rather at Macy's instead as I get treated better even without having their credit card! read more

I am a huge fan of JCP but I know I will never come back to this location. Adam and I went to a movie at this mall and decided to stop at this location to use some of my reward coupons for some new towels. It took us a bit to find where the towels were but we found them and we were able to get the towels we picked out and move on. We honestly should have just cashed out at that time but I had just found out I was pregnant and we were beyond excited and wanted to look at the baby stuff. Getting to the baby section was.... interesting. We walked through most of the store to get to the baby corner. I say corner because it was a really small section with baby stuff and we were sad to see that there really wasn't anything gender neutral that we could get for the baby. It was also a complete wreck. There was stuff tossed everywhere, things on the floors, racks tipped over. It looked like a tornado went through. On our way to find a cash register we stopped at the mens section as Adam wanted to look for some sweat pants. As he was looking, there was a bit of a situation between a man and security. The man was screaming and yelling and security was just trying to get him out of the store. Things were starting to get a little heated so Adam and I decided to abandon the look for sweatpants and found a cash register. The line was super long and it took forever for us to get through to actually cash out. Unfortunately during that time, the person who was causing a ruckus downstairs near the men section was now upstairs also causing a ruckus. It was an interesting time for sure. When we finally got cashed out and headed to our car, there were cop cars everywhere and they were also driving around.... I knew after that we would never come back to this location but I am so happy I had reward points because I got 6 new towels for under $10!! That was the only positive of the entire experience. I won't come back to this location and will go elsewhere next time. read more

I literally just left the store 2 minutes ago, infuriated! The gray haired lady at jewelry was so rude!!!!! I came here to look for a birthday present for my mom and this lady would ignore me. She was cleaning the glass and just walked right past me. I was standing there looking dumb for 20 minutes. She refused to help me and just gave me dirty looks. I almost cried from how horrible she made me feel. read more

Went to JC Penney to buy some more eyeliners from Sephora in JC Penney. Make up galore for me. I love the Sephora brand. More than ULTA. I have a Beauty insiders card for Sephora. I'm such a fan of make up. Come early and they have lots to choose from like name brands like NARS, Two Faced and so much more. I dislike Urban Decay cause it has bees wax which I'm allergic to. I'd rather wear all natural ingredients on my face. Most eyeliners have a small amount of bees wax in it which causes me to break out so I read ingredients in make up now. I like the Sephora brand which doesn't cause me to break out. I also like Two Faced, NARS, and others that don't have bees wax. The lady at the register was nice and rang me up quickly. Had a descent experience here. I will be back for my free sample lip gloss on October 21. read more

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I generally like JCPenney but this location gives me bad vibes. Maybe it's the fact that one of their floors is underground. Maybe it's the fact that not one employee even acknowledged me until I was l already in line. Who knows. What I do know is that the place made me feel unwelcomed. The mens department (specifically where the dress shirts are) was in utter chaos. I want to blame the sales going on at the time, but as someone who used to work in retail I know that that's no excuse. It definitely doesn't take much to set aside maybe 30 minutes to clean up a bit. The one line I saw confused me a bit seeing as I saw several employees fixing and folding clothes that were practically already folded. I don't think anyone there wanted to clean up the dress shirt area. Also, the fitting rooms are kind of hidden - at least I felt that way. The signs were hidden at different angles because someone thought it would be a good idea to hang clothes almost directly adjacent to the signs. I don't know what else to tell you. This place just gives me bad vibes. On the bright side, the company itself has some good deals so...maybe go to another location? read more

After spending about 2-3 days searching for a decent green tie we came here. Such a bigg selection in ties omg wow!! Many different styles, materials and brands. We choose one out of two others that we Found. Kinda pricey but the cashier i believe her name was ana. She was an older lady anyways... they had a promo going on.and the tie that baes chose wasn't apart of that promo but she gave it to is anyways and saved us $15! Now next time bby needs a tie i know the spot. Thanks jcpenny your customer service is terrific !! read more

JCPenney - Ended up choosing the middle - Department Stores Near Me - Chula Vista, California

Today I went to JcPenny Chula Vista to make a purchase. When I tried checking out I presented a coupon I received via email and was still valid. Three cashiers were unable to redeem the coupon and did not try to find an alternative solution to the problem. I left without making a purchase and not wanting to ever go back to this location, went to JCPENNEY in plaza bonita and had no problem using my coupon. read more

This is my closest JCPenney location, and I'm here often so Im a good candidate to judge their service. It sucks! There is always only 1 register open in the first floor. They use the registers by Sephora as a damn storage. Hire more damn people! I talked to a supervisor once and she asked me to formally complain to the actual manager so he would give the employees more hours! What the?! Customers should not be affected by employees hours! Wait lines are always outrages! You're a business that should be geared towards service not just sales. Seriously, you're better off going to the other nearest location which is Plaza Bonita. read more

Biggest online order nightmare of my life !! So I made an online order because I do not get around so we'll anyways so my packages come flip flops and what was supposed to be a necklace but the paper work said bracelet. One of my packages never arrived so I had to make a police report. Not to mention all the times I had to call Jc pennys and they had me go to the store 3 different times to return the necklace but again the paper said bracelet so big waste of time and did I mention 3 times I went to the store. Now I made my order on the 3rd and I still have not received my refund after all that. Horrible experience I do not recommend online orders and i especially do not recommend their jewelry department online now the ladies in the store different completely different they understood my frustrations and tried their best to assist me the people on the phone are reading what to say it seems and no matter how off what they were saying they said it like they don't have a moral compass or something. I wish I could give them negative stars !! read more

I have never been more ignored in my life and Asuzana completely ignored us I was trying to find my love a Christmas gift and wanted his ring sized and was treated like I didn't exist. It was incredibly disrespectful and honestly completely distasteful. I've never been treated like that and I would never come back again, I was completely unhappy with their customer service. read more

Hey in line for twenty minutes. Manager will not open other island of registers. I believe he doesn't get the concept that customers pay for Jcpenny to keep its doors open. Cashiers that should be behind closed registers are putting clothing away. Three other employees are talking while people wait in line. How insane. Don't shop here now I know why the low rating. read more

JCPenney - Department Stores Near Me - Chula Vista, California

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All I needed to do was return a blouse to my gift card. As I stood in line, a cashier very nicely said if there were any returns they were handled downstairs. I thanked her and proceeded down the escalator. Not realizing I would be greeted by the rudest person ever. Well not even acknowledged. She did say I can help you here. I approached the counter and explained I needed to return the blouse, as I handed her the receipt, (no response), and the blouse. I asked if she needed the gift card, (no response). Through my WHOLE TRANSACTION, she is looking at her watch. I think I deserved maybe 5 to 10 minutes of your time. Nothing like APPLE watches that you can ignore customers and read whatever is going on there. She did say to me to swipe the card. I did so and she stapled my receipts together I said thank and no response again. Associate #0685, at terminal 080, you really need to work on customer service. read more

Went to the JCPenney location at Broadway Chula Vista. One of the store clerks, Nayeli, was handing out coupons. She was only handing them out to certain people. Only certain people of certain colors and races. Or maybe they were her family and friends. When I came up to ask her for a coupon, she said that she was out. There were coupons on the desk right next to her! She didn't just do this to me! Another family came up to ask her for a coupon. She refused them a coupon as well! I'm not shopping at this location ever again! read more

Why won't they answer the phone? 9 minutes pressing all departments and none of them picked up the phone. Now I have to drive to the store, just to ask a question about my delay order. Wow. read more

I agree with all the other reviews. If you'd like to make a purchase from Sephora, go elsewhere. This has to be hands-down the worst Sephora in San Diego. I walked in and wasn't acknowledged or greeted. I spent 20 minutes browsing and I waited to see if any one of their employees would offer assistance. None did. I approached one of them, who was busy putting on her own make-up, for assistance and they made ME feel like I was a bother. When I finally made a decision on a product without assistance, the girl at the cash register was too busy eating to converse with me while ringing my purchase up. Overall, I'd rather drive 20 minutes further for a more customer service oriented Sephora where I will actually receive service than to come back to this one. If I could, I'd give it 0 stars. read more

I dont shop at JC Penny because it's straight up ghetto! Very declassé! Or maybe because I'm not from Tijuana! Its definitely the Macy's for poor ghetto trash! But anyway, I received a $100 gift card for JC Penny for Christmas and I decided to try them out again. Big mistake! The store is even more trashy and ghetto than before! Everything is thrown all over the place. Clothes are all piled up. You'd think you're at The Alleys in Downtown Los Angeles! I've seen better displays at Walmart! So anyways, I figured I'd check out the fragrance section at Sephora. As I was looking at their ill-conceived collection, this morbidly obese Jota from Tijuana all dressed in black, looking like a large garbage bag full of cottage cheese, with his/her hair up in a bun, blocked me from getting close to the colognes told me that I couldn't get close to them. Like literally spread his/her arms so I couldn't get close. He said that i could point out the one i liked and he'd show it to me. And that it was because of Covid-19! I told him/her that my vision was impaired and that i couldn't see that far. Then he/she said that i just couldn't get close to the other employee because of Covid-19. I didn't feel like arguing with that queen so I asked for Chanel Cologne and was told that they don't carry it and that I needed to go to Macy's if that's the cologne I wanted. I replied, "Thank you very much" and walked out. Of course I went to Macy's right away and bought Chanel Platinum Egoiste! Btw, I destroyed the gift card. I don't want anyone I know being treated rudely, the way I was. This store is the worst! read more

This is the worst JCP I have ever been to and it just keeps getting worst and worst. Nothing is where it should be, everything is in just hung up in random racks. The kids section is downstairs and super crowded with discounted and clearance clothes. I feel like this is the Ross of all JCpennys stores. Nothing like Fashion Valley or the Plaza Bonita location. read more

The worst customer service ever nobody answered my phone call i called for hour to check availability and nobody could give me answer they kept transferring me to different departments , never shopping at jcpenny again and im canceling my credit card with them asap and im a platinum card holder !!!! Im going with macys from now on read more

This is the worst JC Penney I've ever been to. I walked in and was greeted with chaos. Random clothes everywhere. I felt like I was shopping at a garage sale. None of the sale signs matched any of the clothing on the rack. I'm not exaggerating when I say every dept looked like a bomb went off. There were two registers open with extremely long lines. I never saw one employee on the floor cleaning or organizing anything. It used to be a nice store, years ago. But I guess management just doesn't care. I don't usually review places but feel like this needs to said. I ended up finding a top to purchase but the line was so long that I said forget it. I won't go back. read more

My cashier was Erick Ortiz. He told us he is still in high school. He may be young but he gave me one of the best customer service ever. I had to ask him if I could write a review. He had a smile on his face the whole time that he rang us up and he made small jokes. He asked if we would be interested in saving more by signing up for a credit card. I wasn't interested but I enjoyed our time at check out. Thanks Erick. Keep up the great work!!! read more

JCPenney - Deals on top of deals :) - Department Stores Near Me - Chula Vista, California

Omg, this place really sucks... The shoes are not stock well. You have to look everywhere for the style and size that you need. Please family no more gift cards from this place read more

I have to say Sephora employees are always nice and helpful, so is the jewelry people. The other day I made a quick run to Sephora get my foundation, I got there around 8:35 pm there was no line in Sephora took me about 5 minutes while I grabbed a few things. When I was walking towards the door there was a lady already getting everything ready to lock the doors. So you will think "I made it on time let me walk out" no she said "I'm locking the doors you can use the other doors" I told her it's not even that close to 9?! She continued to close them(didn't say anything else). Made me go all around I walked out my husband was on the other side waiting for me he asked why did I walk out through that door. He said it's not even 850? I guess whoever that was, she was on a rush. No customer service no manners. read more

I've shopped JC Penny since I was a kid. I love the Koret line and several others. The style is just right for me. I'm not a kid who likes the inexpensive, flimsy, modern styles that the young ones like today. I like substantial, well made and well designed clothes. Pennys has both. It gives me the chance to shop for and buy nice clothes at a reasonable price. My husband also shops at Pennys. He really likes many of their mens products. read more

This is by FAR, the slowest, LONGEST lines I have EVER had to wait in for ANY JC Penny stores. The workers or manager that I spoke with opened up a couple more registers when I asked, so their response time was excellent. I don't blame to workers. They are just servants for a JC Penny organization which is barely surviving. Maybe if they worked harder on customer service issues & hired more staff, more people would shop here. The entire time I was in line, I was able to write this review. A few disgruntled customers behind me in line, just walked out. That means these customers will shop elsewhere. I decided to wait the 20 minutes in line, because I am traveling from the east coast & forgot to pack my underwear, so I had no choice, unless I want to walk around in dirty underwear for the week. Alex was great, by the way. read more

Been shopping at this location for a few years. The store just went a remodel much nicer now it has a good selection and employees are friendly. I recently visited the sephora department and the girls working there were nice. At times the lines can be long but you can always try a different register. read more