I had a frustrating experience with JCPenney's jewelry department. I purchased earrings online, and when they arrived, some of the items did not even have barcodes attached. I brought the earrings, my online receipt/order confirmation, and the credit card used for purchase to the Hayward location, but they refused the return and insisted I needed the packing slip. They didn't want to help. After calling customer service, I was told the order number should have been sufficient and that the packing slip was not required. I then drove to the Concord location, where the return was processed immediately with no issues and without needing the packing slip at all. Very disappointed by the lack of communication and customer service at the Hayward store. Customers should not have to drive to multiple locations just to complete a simple return. read more

Went in for a photo session for my wife. Had to wait a bit but that was not an issue. We had a flexible schedule. Pictures came out good, service in studio was ok. Price is about any price of any photographer as a side gig price. One thing we did not like was the waiting area. No decor, there was dog urine from a dog that was in a session right before us. Great pics, everything outside the room with cameras needs more care. read more

JCPenney - Dog urine on floor - Department Stores Near Me - Hayward, California

As I have gotten older, I have started shopping pretty much everywhere, and JCPenney is one of those places I still check out from time to time. I recently stopped by this location looking for jackets. The jacket selection was not the strongest, but they had plenty of other things that caught my eye. A lot of good sales! Their Levi's section is actually really solid. I ended up picking up a long sleeve shirt and a Levi's jacket, along with a few other items from different brands. I went in for one thing and walked out with more than I expected, which is usually a good sign. Overall, a nice stop with a surprising amount of good finds. I recommend checking it out if you're visiting Southland mall. read more

JCPenney - Levi Jacket - Department Stores Near Me - Hayward, California

I was in need of some dress clothes, and JC Penny had a very good selection, somehow I must have forgotten as I used to come in here once upon a time. They had a good selection of slim fit slacks and shirts, which was what I was looking for. Also, plenty of sales that I was unaware of until I got to the register. Located at Southland Mall, I will definitely keep this store in my rotation when I need to!! read more

See all

I had a 10:00 a.m. portrait studio appointment and was instructed to arrive early, however the mall doors do not even open until 10:00 a.m. This meant I was only able to start walking to JCPenney at my scheduled appointment time, and then still had to make my way to the Portrait Studio and check in. By the time I was actually checked in, I was already about 15 minutes into my appointment -- which is the total length of the session. As a result, the entire experience felt extremely rushed. There was no time to get comfortable, adjust poses, or capture quality photos. Unfortunately, the photos did not turn out well at all. Even with a discount, I paid $171 for all digital images, which were frankly very disappointing and not worth the price. Overall, this was a very frustrating experience, especially considering the scheduling setup and cost. I expected much better quality and professionalism. read more

BEWARE!!!! They cost me $1,800! I have never written a negative review for any store or restaurant, but I feel strongly about how negative, costly and wrong dealing with their jewelry department was. Over the past months, I ordered 18 gold pieces online and it clearly says that returns are allowed within 60 days, with all labels attached and in original packaging. I liked most of the pieces, however I wanted to return two. One was a 14k solid gold heavy chain that was sold as "unisex", but looked more masculine than online. And another was a smaller 14k gold chain that arrived bent and continued to tangle constantly. Both were light weight for their prices. Several weeks before the 60 day limit, I tried to return the 2 items online. For some reason, their system kept glitching, so I was advised by customer service to take them back to any brick and mortar location. I took the day off work to make sure I was within the deadline, and went to return the 2 items in person in Hayward on day 58.5. For some reason, their computer was also glitching and I was told by both jewelry supervisors, Raynaut (sry for spelling) and Kathy that they would not take back the items. I called customer service while at the store, and they emailed me a barcode for the order and told me to take the email to the counter with the items. No problem! When I did this, Raynaut told me it wasn't their job to mail items back, and that I had to go to UPS to do so. Even though it clearly states that you can return online orders in person. She rudely excused me from the store after I drove from SF to get to the closest location. I spent the entire day trying to trouble shoot. We even called customer service TOGETHER and they said it should be handled in store as I was there with everything necessary. She still refused. Several other shoppers were shocked. She even agreed several times that I was "within the 60 days" and it just "wouldn't work." They don't ship things. What?? She agreed it was wrong, yet no one could help in the entire store So I called customer service for a third time in the parking lot as she advised me to get a shipping label and take the items to UPS. Ok! Customer service was unable to give me a shipping label because they said it was day 58 and the computer was saying it was too close to day 60 to mail! They advised me to go back into the store. I tried yet again, and was told that under no circumstances would they take back an online order. So I am now the owner of one broken chain and one very manly ugly chain that is certainly not worth its price in its light weight. This has cost me $1,800. After spending over $8,000 in jewelry purchases in the last few months, this is unacceptable. I will be contacting the Better Buyers' Bureau. I know Penney's has been having problems as the usual closer location closed recently. However, to steal thousands of dollars from a consistent customer is outlandish and disgusting. I was also treated quite poorly. I'm a classical musician, and my friends and colleagues don't treat people the way I was treated. I've never had such a negative experience. Please save yourself the trouble and the scam. Shop ANYWHERE else. That jewelry counter and its employees should be ashamed of themselves. Karma could come around. Just wow!! read more

I am not too sure why there's so many negative reviews for the photo department! in my experience it was great! I bought a Groupon and ended up buying a package there because there was so many good pictures. Also, please be aware that there is a charge $25 to extend the session. Makes it from 15 mins to 30. I highly advise if you have a baby and want to get more outfits (I had 3). Felicia (I believe) was my photographer and she was awesome! I will be back with her and have recommended her to several people already. She explained everything to me and the packages. Overall I paid a little under $250 (included the Groupon). The Groupon was for 1 printed image and 3 digital. To upgrade it was $204.98 but that included all the pictures that were in the session (electronically) along with 12 printed images of any size. Overall it was a good deal! I had been quoted at various newborn baby pictures (just digitals) $350+ so I saved myself $100ish. read more

JCPenney - Newborn pictures - Department Stores Near Me - Hayward, California

Store is clean and stocked up Nice variety of items to choose from Prices are pretty reasonable I went to return an item I purchased on line I stood in line at the men's department only to be told that you have to return items on the 2nd floor LIKE WHY?? What happened to the days where it was customer friendly and you can return items at any register ?? Why isn't there a sign stating that before I got in line and waited my turn ?? How is this process customer friendly and efficient?? Soo I took the escalator to the 2nd floor and no one was there at the register and I just stood there !! I heard phones ringing but no employees answering the phones About 5-10 min later someone came out Employee was definitely not happy to be working and her entire demeanor showed it read more

I scheduled an appointment with JC Penny to get my graduation photos done. only to find out that my appointment that my scheduled appointment time never went through on their end. Not only was this disappointing but it also shows how unreliable that their system is. I'm disappointed to say that I do not wish to return here anymore due to this inconvience it caused both me and my family. read more

The employee was so helpful. The price was really low and affordable. I would definitely go to JCPenney when needed you guys come and shop here too. read more

JCPenney - And the winner is Thank you for a Great Service - Department Stores Near Me - Hayward, California

Absolutely the worst customer non service ever. 1st of all they only have two places to check out. No other cashier stations for the 10 people waiting in line. Second the cashier will harass you into opening an account and is terribly rude as you stand there and continue to say no. Lastly DO-NOT lose your receipt. Attempting to exchange without a receipt is an absolutely horrendous experience. 1st you go to the second floor and wait only to be told you can't exchange or return without a receipt. You are then instructed to go downstairs to the area where you made the purchase to exchange. After standing in line AGAIN you are told no exchanges without a receipt. I had to literally call the store to have the manager come over. Upon arrival she was visibly upset having to assist with my issue. She entered my phone number into her register and lo and behold there was my receipt. WTH!!!!‍. I now see why brick and mortar stores are going away. This was a ridiculous experience and a waste of an hour!!! read more

I love jcpennys because I'm a bigger guy and they have great choices for big men sizes. But this place always runs out of clothes in that section barely have any choices stocked and this jcpennys needs to fix their air conditioning fast ! There's no central air what's ever I seen that there's big tubes hooked to the air vents and somehow are connected to a machine that blows little air . I mean yes jcpennys is old like sears who are all closed. So I understand that it's outdated but still you'd think with all the lights they have in a store from ceiling to glass display cases they'd have working air because it gets hot in the store! my mom got dizzy and I was sweating. The bathroom is sketch and not private at all like one mentioned. The fitting room changed but is decent. Either than the air the main complaint are the workers. Every customer service station is unattended. Usually the men's section has a cashier for you to check out which can be Inconvenient because the men's area is near where you exit the store and mall itself. So if you wanna shop around the mall more you have to walk all the way back across the store from the men's section. And I agree with the post by mark such a coincidence that same slow lady was our cashier too and at the men's section , we only had two ppl ahead of us but she literally worked like how the sloths talk in that movie zootopia !! Why the hell is she still working there ?! It's been over a year since marks post lol she's awful!! read more

JCPenney - I agree with mark she needs to go !! - Department Stores Near Me - Hayward, California

Yes they affordable and fitted clothes with a grade A+ service much better than Macy's

Only one register opened with one employee working. Line was a mile long. I asked other employees to call help, was told no.

As a long time customer of JC Penney store @ Southland, Hayward, I was recently shocked to learn that they now have Co-Ed dressing rooms! I usually buy online from them but needed to go there personally to try outfits on and was very uncomfortable knowing it was Co-Ed. This is not acceptable to merge the men and women together in the same area to try on clothing! Who made this idiotic decision and why?? For those of you with young daughters and those who had no idea this is happening, you have now been informed! Let management of JC Penney in Hayward know that this needs to change back to where Men have their own separate area to try on clothing and not the same one as Women!!! read more

Found a pair of shorts I liked, but only one register open on the lower and one on the upper level, so the long was really long (at least 8 customers at each line). The jewelry area- the cashier just stood there like she was busy but she wasn't doing anything. Asked her if she could ring me up and she said No! So you're just standing there when I saw you ringing someone up (not jewelry) when I walked in with Jcpenney (15 Mins ago). Sorry, this is why people shop online. read more

I usually love shopping at JCPenney's. They usually have plus sizes very reasonable prices and very comfortable. Today I have no idea what the problem was. March 8, 2023 I go in I usually come to JC pennies three or four times a month and I spend a pretty good penny. Well, it's a hot mess in there. So I go to the women's department I get my clothing I'm excited. I walk up to the women's register. No one's there. They don't have a little carts or anything to help you shop. However, I take my clothes to the mail department because I noticed a register open. I'm very excited because there's one one person at the register. So I'm like OK she's almost done ringing her up to be another two minutes. No! That's not the case she's trying to get her to apply for a JC pennies credit card. The lady saying I believe I have one. I kid you not after 30+ minutes I decide let me find another register.! Like my arms are tired I literally have lots and lots of clothing. I go to shoes. She says the register is open over there. I said oh it's not open. I just left from over there. Yes yes go over there. I love everyone but the store so happen to be full of Asians today. And the reason I said this because the shoe lady brushed me off instead of ringing me up, or finding someone to come to the register. Then I noticed a lady and her husband at the register in jewelry So I wait till they finish. Again, the lady was trying to make a JCPenney get a credit card deal. After 17 to 18 minutes for one item to be rang up! She's done so she looks at me and walks away you guys. And I'm sorry she was Asian and the lady she ran and got was Asian. So I'm like OK not gonna play this race cardno it's OK it's OK. I chased a lady in a girl you walked away from me. You didn't greet me or anything. I'm not bringing that up. Excuse me why can't you were I have too much to do yada yada. I said excuse me I'm literally shocked the way. This lady is talking to me. I said call your manager call your manager now please. The manager gets there and he says oh there's a register in men I said I was literally over there 30 minutes. I don't understand why she can't ring me up she goes. I can't ring you up because if it's on sale, you won't get the sale price it doesn't always come up in the register. I said literally the cell price is right here on the ticket mark down. And you let oh I can ring you up! She looks at the manager and she goes. Yeah this lady's here complaining. I said now that is a bold face lie. I have not complain. I have not went off on you the way you went off on me. I said you and I were having a discussion I have not yet to complain, but when I called at 800 number and I give your information! And then I probably will be complaining. He has no no no need. We can go over to the men's. I'll bring you a personally. I go I just came from men's and I said they're 30 minutes sir. So he says look there's two cashiers now and I said there's also two people there and there's also that lady that's trying to make a JCPenney credit card sales. I said you honestly said she would walk me over there and you were bring it Up, but OK it's fine JC Pennys JC pennies you need to do way way better. I'm very disappointed in you. I'm very disappointed in you. And you honestly lost even with clearance. I think I was spending about 350 because I was getting my daughter something as well, so be it. read more

See all

Slowest worker I've ever seen. This lady spent 40 minutes with one customer while there was a line of customers waiting to check out. Not sure why she's in a checkout station, this is ridiculous read more

JCPenney - This lady needs to go - Department Stores Near Me - Hayward, California

I use to love JCP. I find that as they are closing stores, mail order shipments arrive quickly with more mistakes - not paying attention to sizes , etc. Normally I wouldn't mind returning items but they require you to go to the store or pay to ship it back. Too bad. I really liked doing business with them over the years. read more

Very rude phone customer service. I asked to waive the $1.99 paper fee as I returned purchase. They wouldn't do it. Supervisor was terribly condescending. Been a card holder since 1991. Just cut my card and will never step inside a JC Penney again. read more

Why does the Men's Restroom have no door? I mean, customers, employees, and children can walk by or walk in seeing someone using the toilet or urinal. That is privacy!. I have a longer video of this, and I will be uploading it to YouTube. This needs to be addressed to the corporate office. read more

JCPenney - Department Stores Near Me - Hayward, California

They have great sales, unfortunately sometimes the place is messy and you can't find staff when you need them but nice selection and good variety of sizes read more

the makeup department where the old lady is working, with blonde hair. This woman really asked to see my id because I was paying with card? Got me pissed off. Never coming here again. Hate it. read more

**Review of JC Penney - Southland Mall, California (August 24, 2024)** I recently had a deeply troubling experience at the JC Penney located in Southland Mall with my son while shopping for a backpack as he prepares to head back to university. Upon entering the store, we encountered a long line, but it wasn't the wait that left a lasting impression; it was the treatment we received from the cashier. As we stood in line, we overheard the cashier giving another customer--a person of color--a hard time. When it was our turn, my son approached the register with his chosen backpack. After ringing up the purchase, the cashier requested identification for the debit card. We understood and went to the car to retrieve his passport, which he presented along with his debit card upon our return. Despite holding both credentials and confirming the details, the cashier abruptly questioned my son about his name, incorrectly asserting that it was "Michael" and not the name on his passport. This behavior was not just confusing but also felt discriminatory. It seemed as though the cashier had a biased presumption about who could have what name, leading to unnecessary stress for my son, who was merely trying to complete a purchase. When I attempted to clarify the situation, the cashier stepped away from the register, which felt like an act of avoidance rather than a resolution. It was disheartening to witness such unprofessionalism, especially when there were other associates available who could have helped us. Our inquiry about speaking to a manager was met with indifference by another staff member, who was unwilling to assist us further. This lack of support and empathy compounded our negative experience. I left the store feeling heartbroken and disillusioned with JC Penney. The treatment we received raises serious concerns about the attitudes and training of the staff at this location. It's unacceptable for a customer to feel unwelcome or judged based on their identity. I hope management takes this feedback seriously and addresses the behavior of their employees to ensure all customers are treated with respect and dignity. By the way it was extremely hot as if they had the heaters on high. read more

We had not been here for a long time. In advance of a trip we are going on we went to Penney's to look for clothes for the trip. Not only were we successful in finding what we needed, the cashier saved us some money by reopening my JC Penney account and giving us a 35% savings for 24 hours that we used the next day in Pleasanton Penney's to save even more money and found the clothes we wanted!! read more

Slowest checkout I've ever experienced. That same lady here that took 40 min with one customer. This is crazy lmao.

What happened to JCPenney? I just left a JCPenney. Where I found a Gshock watch in the clearance section. I asked how much it was. She told me it was $65. I told, "perfect, I'll buy it" handed her $100. She replied with. I need you drivers license. Which confused me, before I gave her a $100 bill. She told me it's policy that she gets my ID because people steal. Mind you, I already left a $100 on the counter. I didn't want to try it on, I wanted to buy it. Like hello Jcpenney, are you hearing me. I haven't been in JCPenney in awhile. I happen to be walking through the mall and happened across the watch. After being frustrated. I asked the lady behind to buy it for me and I gave her the $100 because I forgot my ID. The rude lady working told me. She cant buy it with her ID. It has to be mine. Seriously, should it be this difficult to buy a watch that's a little over $50???? They also gave me to corporate. Which was a lie. It was just a number to orders and customer service. I talked to them and they had no clue why they did that. So that tells you, either. They made up their own policies that don't exist or they have zero understanding of how a transaction works. Customer gives you money, you ring it in, they hand you what you paid for. Very very simple. No complicated at all. If I were you guys. I would stay far far away from this JCPenney. Personally, I'm looking forward to it closing and shopping at whatever it is they open in its place. read more

There are a lot of good pickup options being offered by stores right now. The associate at this JC Penney was just chatting with her friend while she ignored the line in front of her. When I asked if she could help me she told me I had to plan my trip to the store better if I was in a rush. Lol. Talk about being bad at the one thing you're supposed to do: customer support. Sanctimonious and unpleasant. I'll take my business elsewhere. read more

I was sold a gold chain and offered an additional 10% discount that was not applied and when I tried to ask for it, I was denied and told that was the price. Then the Store Manager named Yolanda, called my cellular and was very unprofessional and rude will not let me talk and explain she just denied the offer I was promised and told that since I did not understand the issue, she just said by and hanged up on me. It is sad that JCPenney to which I have been a loyal customer for decades treat customers like this. It seems that they do not care anymore about customer service. read more

Great service from the lady folding clothes in the men's section and cashier as well. They are both courteous and helpful. Great job ladies!

I was there today making a purchase. Apparently one of my items was missing a tag. The cashier tells me that the tag is missing, moves it to the side and rings up the other items. Proceeds to tell me my total and I ask about the item without out the tag and she tells in that moment that she's not ringing it up and had no intention of looking it up or finding out what the price is. read more

Worst experience ever. They don't do exchanges without a receipt even though i got it as a gift and the person no longer has the receipt. Also, their lines are so long! 8 people in a long line with 2 ppl at the registers is crazy. The manager or supervisor doesn't come over to help he just keeps working a tiny bit of freight to the sales floor. Ridiculous! Amazing they're still in business! read more

Review the return counter Assoc: 0195, Sorry forgot names but truly want to gave him credits for He's professional, friendly also beautiful customer services skills, which as a customer, i appreciated very much, yes i recommended this JC Penny. read more

Not sure how to help this place. I don't want to complain but they gotta know how bad it is. Graffiti all over the fitting rooms , broken air conditioner lack, ADA compliance issues, no fitting rooms on the second floor and still has all their Covid stuff up. read more

Josie in jewelry has been fantastic . Friendly and knowledgeable and the best customer service I've seen in a heck of a long time

The stores are clean well organized and have a great variety of products. The staff is very friendly and helpful when you can get a hold of them because they're very short staffed mostly cashiers ringing up the line of customers. Areas for improvement: They are trying to start selling on the Internet but have not made any infrastructure improvements to help out customers in receiving their product. When trying to confirm product pick up at the store from the website order. Did not answer the phone in any store department. I tried 8 different departments. When I did show up to the Hayward JCPenney store the product was there people were friendly and the line didn't take more than about 20 minutes. read more

This is an updated review for the Portrait Studio. The staff were really friendly and patient with our babies (NB & 3yo) but we're not too happy with their purchasing options. We used the Groupon which was fine but we wanted to purchase additional digital images since there's more than 3 photos we liked but the guy assisting us said we can only buy additional digital images if we buy the whole digital album for $99, we can't buy them individually. That's disappointing because we didn't want all 16 photos, we just wanted 3 additional to the 3 free with the Groupon. So even though we liked the staff, we probably won't use jcpenny portraits in the future. read more

Stopped in on today at the Jewelry Department. There was one female customer there being helped by the CSR. The CSR never made any verbal acknowledgement of our presence for 15 minutes to half an hour after being there, she hadn't acknowledged us when we exited by her after the female had completed her business making no purchases! This lady never asked if there was anything she could help us with or anything as we looked on. We said nothing, but I immediately left and shredded my card! I won't do business with JCP further! JH read more

I'm surprised that I haven't reviewed this location before. Anyway, my wife and I went here on Saturday. This review is largely based on our visit to the furniture department. Memorial Day Sale: A $4,000 4-piece sectional was on sale for $1,999.99. We didn't need a chaise, and so we saved over $700 more. With tax, a delivery charge of $125, and the cost of the Protection Plan ($199.99), our total was $1765.92. I'm not going to give her name, but our associate was both good and bad. She was friendly and helpful, but she left us waiting for about an hour. It also took over 25 minutes to ring our purchases up (the sectional had to be ordered online). My wife made up her mind within a few minutes (the sectional stood out to me right away too, but nothing in the furniture department really blew me away). Before we could purchase the sectional, though, the associate had to help another couple (a number of people were interested in the curtains and drapes in the area- a couple who had their puppy with them soon left after they learned that 2 customers were ahead of them). She told us that she would be done in 15 minutes. Our associate checked on us after about 15 minutes, but she didn't say that she was done helping the couple (she was). She assumed that we were testing out the sectional, and so she left us alone. After that, she thought that we were going to come to her. The associate was busy on the phone. After that, she was running around a little. Anyway, we gave her too much space, and she did the same with us. "You're kidding me.": Time was an issue, and so I was furious when the associate realized that she had left us waiting around for nothing. I walked around for a little while. The associate knew that I left to "cool down." The associate basically thanked us for being nice and polite. Some other customers have been "rude" to her. I'm not surprised (the associate moves around quickly, but otherwise comes across as slow to me). George, the manager, was dressed in red. He checked on us twice (I was just killing time in the area the second time). Another associate also checked on us. Our associate got 2 things wrong (the first mistake was a "good" one). She said that we would be taxed on the delivery charge, but the $125 is tax free. We were told that the Full Replacement Plan (it's a 5-year plan) would be $139.99, but it was really $199.99. If this was revealed earlier, I would have been more firm in telling my wife no. On the plus side, if the plan isn't used after 5 years, you can get the money back in the form of a gift card (if we need to, I can only hope that securing the gift card will be easy). The furniture department is almost separate from the rest of the store. I was quite comfortable there overall (I glared at a lazy mofo who was obviously just around to lounge), and I enjoyed the songs that were played. Home: The section is impressive as a whole (a pizza cutter stood out to me, as well as some Samsonite luggage- the material was different than what I've seen before). There's a solid selection of washers and dryers. We bought a set of nice frying pans for only $42.24 (they were $120, but we saved because of a sale and a coupon). Good hours: Sun 11 a.m.-7 p.m.; Mon-Sat 10 a.m.-9 p.m. Some reviewers have had bad experiences, but the cashiers that I've seen have been friendly and quick. The escalators are narrow. If you're huge, you might get stuck (I'm just keeping it real). It's easier to find the men's restroom now. I like how the sink is, but the restroom is small and crappy. The paper towel dispenser wasn't working well on Saturday, but at least a paper towel roll was around. Levi's: The department stands out because of a neon sign. Anyway, the jeans are organized well, and there's a good selection. The jeans that I've purchased have been around $40. At Kohl's, I typically have to pay $55 for a pair. Kids: There's a small selection of toys (on Saturday I briefly played with an action figure that plays sayings- at least two of the figures didn't work). There's also a small selection of clothes for babies and toddlers. The selection of clothes for kids 5 and up is solid (my wife bought some cool T-shirts 9 months ago). Sports: Some Warriors apparel is sold here. I haven't seen any clothing for other teams (ex: the A's; Giants). The jewelry department is a little cramped, but my wife has received good service. They're not always in plain sight, but there's a great selection of ties. The small Sephora store that's inside is pretty popular. The clothing for women could be better. My wife never goes here for clothes. The store is old and a bit cluttered, but it's kept clean. There are 3 customer service desks. Most people aren't aware of them all, which is partly why there are usually long lines for the main one. I like this location overall. https://www.youtube.com/watch?v=-Wq5jDmfCek read more

JCPenney - It was finally ready after about 6 weeks, but my wife and I really like our new sectional. ... The delivery guys did a nice job. - Department Stores Near Me - Hayward, California

Store hours online on website- opens 11am. This is incorrect. They need to update. Was at location 11am - it was not open.