The long wait kinda comes with the photo studio territory but other than that, our experiences have been fantastic. Great, talented photographers who really take time to pay attention to detail & are patient with children. They have some props there and you can bring some. They allow an outfit change and two backgrounds. Customer service is great when selecting photos as well. They give great feedback and input without putting pressure on you to buy more. read more

Came to the women's bathroom and it was disgusting! Every toilet stall was Didn't want to browse after that. Hopefully this isn't the normal. read more

I purchased some very nice Men's clothes! Oddly, they had a lot of seasoned employees who were very nice and helpful! They saved me a LOT of money through coupons downloaded to my phone! IT WAS A GREAT EXPERIENCE! read more

I'm inside of the store by jewelry department and the "manage" L.A has no idea how to manage customer service , I have a "silver" bracelet that turns black and he doesn't offer any solutions ... I'm taking a bracelet that cost over 240.00 ... he just clean a tiny bit of the bracelet ... instead of cleaning all of it.... I just don't believe it.... That is a very poor customer service ... I am super disappointed.... And he is not very happy because I asked him to clean up the whole bracelet..... he wants me to do it at home.... And if it is damaged is my fault .... No never let them what to do with jewelry specially is you have a tag on it and you are a good customer read more

LARGE STORE W/ WEAK SHOE SELECTION... if you're looking for jewelry or accessories, this is your store. Priority goes to the SEPHORA STORE and jewelry lol. I've frequented this location quite a bit and the clothing/shoe selection was a little weak this visit for both mean and women. I came with my family and it seemed like they had a lot of last season's fashion. read more

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Good selection, but lacks quality in service. They have a lot clothes that I also see are offered online, but there's also a lot that aren't. There's also no price scanners at all so you'd have to ask a worker, but it's impossible since they don't have a lot of employees working the floor. When I did find a worker, he was helpful and quickly checked me out. The restrooms were clean, though, and a majority of the clothes were fairly organized on the racks. I also appreciate that they have coupons and discounts on the website. Overall, service could definitely be better. read more

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I went on Monday as a walk in to have Grad pics of Mt daughter taken, Genesis assisted me right away and did such an amazing job with my shy daughter and the pictures came out amazing. Thank you so much Genesis read more

Christmas shopping. One, yes, one checkout and one, yes, one employee working!! The line keeps getting longer and longer. Absolutely crazy!! Will I be back....probably not. read more

Went to get photos taken here for Mothersday and it was amazing. I loved the staff they made everything so simple and helped get the best deals read more

JCPenney - Department Stores Near Me - Temecula, California

If I could give it no stars I would. It is my first time at placing an in-store online order to be shipped to the store and it was canceled with no explanation, no contact prior or during cancellation, and have been hung up on while waiting to talk to a manager on the phone. It was a set of pajamas that I asked prior to placing the order in store, if they were available in that size I was told yes that was the only reason I proceeded to make it. Now I have to wait for a check that is being sent to the wrong address to be mailed and no pajamas. On top of that I believe it was a new worker to no fault of their own. They did not verified nor ask current address on my account as well as if I wanted the receipts to be emailed as well. read more

I got a JC Penny credit card and placed my first online order, wow what a mistake that was. First, they canceled the shoes from my order with no explanation. Then I get the first package, and instead of my daughter's Frozen Anna dress, they sent me an adult black hoodie, wtf. So, I call them and tell them and they say her dress is now out of stock and I have to take a return label and send back the item that THEY sent me in error. So, now I have to do work because packer number 804 is stupid. Lastly, they sent my fine jewelry in a 2nd package OUTSIDE if its jewelry box and all completely tangled. I still haven't gotten the knots out to be able to wear it. They didn't offer any compensation for anything and we never received 2 of the things we ordered. Horrible customer service, horrible packing, definitely going to cancel my new card. read more

JCPenney - Department Stores Near Me - Temecula, California

Do not use the restrooms! It was worse than a cheap gas station restroom! So disgusting! read more

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Another reason people shop online now. The utter disaster along with ZERO customer service. So disappointed in JCP. read more

JCPenney - Just a glimpse of the utter disaster across the entire store! - Department Stores Near Me - Temecula, California

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This place usually has good deals in store and online. However, customer service is non-existent. I went in today to pick up 2 online orders. Could be because of the upcoming holidays, but the line was kinda long and there are only ever 2 people at the service/pick up desk. When it was my turn, the lady who was helping me was nice, but she couldn't find my 1st order. She searched the shelves, and in the back, and had another employee help her to no avail. She then came back and told me she found my 2nd order, but now the manager was looking for my 1st one. She processed my 2nd one, so that was done. Finally, the manager finds my 1st order in the "K" section of last names...we were all puzzled because my first and last name both start with J and that's nowhere near K! Sadly, I ended up returning the 1st order that they finally found because it didn't fit right :( I'm pretty sure the line behind me was getting antsy. Manager then had another service desk open up to help alleviate that long line. Good job today, but they have got to find a way to be more efficient and organized. That will most definitely streamline the whole process with online pick ups and returns! read more

JCPenney - They need a better way!! All unorganized.. a hot mess! - Department Stores Near Me - Temecula, California

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Great deals on Levi's buy one get on 50%. JCP is a great store. The customers are dirty and make everything unorganized. If you take an item out, put it back. Instead I witnessed several customers just throwing the Levi's on the floor. read more

Terrible store, products and the customers they try to entice. Careful what you say in reviews or Yelp will remove it if it offends them.

I usually love JCPenney for there great deals especially on holidays. As I was shopping for Father's Day gifts and getting ready to check out I said hello to the cashier no response as he told me the total he said it so fast I could not understand him, and when he gave me my bag it felt like I was being rushed and thrown out of the store. It was very disappointing to be treated this way especially in the men dept. they definitely need to improve on their staff when it comes to customer service this cashier had to be at least in his early 20s. read more

Easy pick up process Friendly helpful staff clean store and you can't beat a good sale read more

I am a forever-customer of JC Penny as long as they can last the extinction of box-box stores. We were there today after a long dry spell of no-shopping and the cashier was having an issue with the register basically, it wasn't printing a receipt. We weren't in a hurry and the issue clearly wasn't anyone's fault. Long story short, she had to ring up all of our items again on a different register, this time we got a receipt printed, woohoo! To boot the extremely apologetic cashier, we received a discount for the inconvenience! Keep up the great customer service JC Penny! read more

The JC Penny store in Temecula California is the biggest mess I've ever seen. The men's department is always cluttered with clothes on the floor and tossed in piles on top of tables. All the sizes are mixed up and out of order. The dressing rooms are a cluttered mess. (See photos) Kohls is much better and they have people cleaning up the clothes people leave in the dressing rooms! Get your act together Penny's! read more

JCPenney - Department Stores Near Me - Temecula, California

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The service I just received at JCPenney from Sharmane and the GM Mona, was simply amazing. I would recommend going to this store to anyone. The atmosphere was relaxing and comfortable, and I can not say enough how wonderful Mona was. I really do greatly appreciate good customer service. They are fantastic at this location. I can not wait to go back and do more shopping with them. read more

Very rude staff on to many different occasions. Today one of the workers made a rude remark and gesture as the customer service line was getting out of hand . I get the workers can be stressed out but there is no reason to act unprofessional . Later when I walked out of the store I overheard a customer asking the same women for help and she told her that was something she couldn't help her with as they were very busy. When i was in the exchange / returns line one of the other customers mentioned she was only there because the downstairs cashier rang her up wrong and then told her she would have to go upstairs . That same situation happened to me and the cashier was quick to show me her sign that said returns were done upstairs. This whole cyber Monday deal is my final straw . I was looking at boots when I asked an employee how cyber Monday works for their store . She said get the boots online , go have lunch and the order should be ready. I put the boots down and ordered them online . I came back 3 hours later and saw the same employee . I asked her when I should expect to see my order . She said well probably not soon as there were over 600 orders . Two days later and my order is still in progress, they did charge me and I can not cancel the order because it's in pending status . Thanks jc penny read more

Horrible customer service! They do not honor pricing that is obviously apparent by their signage. The employee did not even try to help us we ended up walking out with nothing. And they wonder why Amazon and Costco are taking over! read more

Do Not shop here or online! They sell the worst beds that start to fall apart within 1 month. All there customers representatives are in an other country. And they except you to pay them to return there mattress that is defective! read more

Wow, I was sooooo disappointed with the total lack of customer service at this JC Penny. I received a pair of tennis shoes for my birthday a week ago. They were too small and so I headed out to my local JC Penny to exchange them...didn't want money back, had no gift receipt but I thought, no problem , I just want the same thing but a bigger size. After helping myself to find the correct size, I went to the nearest cash register to exchange them, where I was told by a nice young man that " he couldn't do ANYTHING WITHOUT A RECEIPT". I to,d him they were a gift and all I wanted was an exchange. He the. Proceeded to send me upstairs to the "return & exchange" dept. There, of course the lady wouldn't do "anything without a receipt"...so I asked her to call a manager. The manager had already been called because there was a former JC Penney employee also trying to exchange an item with out a receipt...after waiting over 1/2 an hour....the manager was able to complete my exchange.... As a former Retail employee, Store Manager, District manager I was saddened by the approach JC Penny has decided to take with regards to Customer Service- none. I realized that many customers take advantage of stores policies but DONT PAINT EVERYONE WITH THE SAME BRUSH or you too will be out of business. I gave the rating. "2" only because they did manage to complete my exchange... Oh, and by the way, most customers don't read the small siguen on the column telling customers to take their exchange to a different area...train your associates to be courteous and direct the customer where they need to go. read more

This is very terrible, I purchased the item on sale for the holidays, I went to the store seen the item they have items there, I waited for my email but instead of that email, they have canceled my order Long lines, they don't care about us, customers read more

This place is an absolute disaster! Always a mess everywhere you look. At this point I pretty much refuse to even shop at this particular location as it's just gross!! Went there a few weeks ago with my daughter. We stopped to use the restrooms and this is what they looked like. Honestly they always look like this and why I decided to take the pictures and post them. Perhaps management will see this and FINALLY do something about it. Probably not as this has been an issue for years here, but you never know. My opinion... Skip JC Pennies and head over to Macy's. Much cleaner and per price point, the value is pretty equal (or better at Macy's) as the brands are much better at Macy's. read more

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One star because I couldn't give ZERO!! RACIST!! Sephora, my daughter said excuse me to 2 ladies that worked there and they just looked at her and walked away. The old lady that rang me up near the entrance kept questioning our luggage that we bought from MACY'S AND IT HAD THE MACY'S TAG AND TAPE THEY PUT ON IT TO SHOW IT WAS PURCHASED! Then our daughter was behind us in like and she told our daughter after we walked out that she thought the metal detector was going to go off! Really? We are not thieves and can buy whatever we want or need! And they don't even have luggage that nice! I'm calling corporate MONDAY because I'm really offended and disappointed! I will spread this everywhere! I'll never shop there again! read more

How is this place still in business! I will never waste my time in the black hole again. I made an online purchase, and decided to return-the slip said the best way to return was in store. I stood in line for 50 minutes, and the kid said on line returns, you are in the wrong line. I told him I walked around quit a bit and did not see a return specific place. He explained, there is a huge sign. Let's be clear. The line that is 3 times the size of the 50 minute line. That line sign says in store pick up. Anthony was not quite as rude as Daniel but both of these kids yelled at me and treated me like I couldn't read online returns. Melinda was helping people at the front of the line with returns and I asked her to help me. I explained I just stood in a 50 minute line and was sent to this line, she said I'm sorry I can't help. After waiting another 30 minutes I decided to leave I did see Melinda on my way out, and she said ok I can help you now. Do you see how no signs say anything about online returns??? And yet Daniel had the nerve to tell me- big sign you can't miss it!!! I still can't find it. If returns are location specific. Target has 1 return spot, front of store. Macy's can help at any register. Neither place makes you wait 50 minutes. They lost a customer for life read more

Shopped at JCPenney today and was so pleased with the women's shoe selection, and customer service. Here's why: my daughter is a teen who wears shoe size 11! She is tall too. Shoe retailers in our area do not carry this size in store...we MUST shop online...so she hates going to the mall. To our delight, JCPenney did carry her shoe size for great looking boots. Even more, we asked associates to hold product while we shopped. We returned at closing time when registers were shutting down and personnel was clocking out. Every associate was helpful, patient and kind. We are thankful for JCPenney shoe size variety for young women, for staff's professionalism, kindness and patience. read more

JCPenney - This was tucked away in the packaging of one item we bought this evening. It's a pleasant surprise...JCP temecula...you did the thang! - Department Stores Near Me - Temecula, California

I've read lots of bad reviews and seen bad pictures of this store... I must say something... customers are to blame for this if people were not so dirty, disorganized, careless, and helped keep the store they are visiting clean it would help the store stay clean is that simple. People... don't open10 shoe boxes leave a mess and then complain the store is messy. Don't take 50 things to the dressing room and leave a mess in there. All I'm saying is it goes both ways. We as customers should help keep the place we like shopping at clean and organized. Maybe they are understaffed sometimes and let the store get too messy I've owned a business before sometimes this things happen; but we can help out by not contributing to the negative. I actually love going to this store, I get great deals, find what I'm looking for and always end up buying more than what I was intending to, customer service always is helpful to me. I shop online too and never have any problems. read more

Alicia in shoes is a sweetheart. I HATE shoe shopping because I'm ridiculously picky but she did everything she could to show me a few pairs of shoes she thought I might like. Overall though they have a fairly good selection of everything in each department that I've experienced at least (men's women's, jewelry, housewares, shoes, etc). JCPenney's new thing is that their prices are being slashed without the need of coupons and although I haven't bought anything from here in a while, I have walked through and noticed their prices are definitely lower and a little more appealing. Good job JCPenney! read more

Curbside pickup here is a joke! Waited outside for 40 mins Only for me to have to go inside & pickup my items. If your curbside pickup isnt set up properly why offer it at all? read more

So I've been buying clothes from J.C. Penny's since I was in grade school. Never in a million years did I think I'd be doing it for my children. But here I am and I have to admit that it's a great store. It's has departments. It can be a little messy at time but I can definitely overlook a little mess when I seen the final price I'm paying for two bags full of fashionable clothes. I even have two teens that love J.C. penny's and I believe it's because their dollar god much further than it would at Tillys. I have also had great service from the employees. Some can be slow but I just remind myself "what's the rush". We as a society need to slow down. Enjoy life. And make sure we purchase with practicality in mind. I love when I can get at jc penny's, I think I'll even invest in its stock. It would be a shame for this big time ol timer to disappear like our family favorite ToysRUs. read more

I've been here shopping before but for the first time I interacted with the rudest sales person here. And this rant will not end here. Associate:0187. Here I am making a purchased, I asked them do you guys need your hangers back. She said 'no, but if you're burning passionately about I'll take them off for you'. I will passionately let your upper management know you need training in customer service. read more

Wow, what a huge difference! I was greeted by every employee with a smile and hello. Sharmaine(I'm sure I spelled that wrong)was the most amazing person and made sure I was happy. She even asked me what I bought. I had pretty much written off shopping here and just used the store to walk through. Now I have had a change of heart. Great job jcpenney. read more

Done with this store! Order on line and it states free shipping! NOT TRUE! After placing the order it charges for shipping it's only free when $100 or more is purchased! Then says you have 10 min to cancel order! NOT TRUE! Not even if you call in they won't cancel it! Plus they pass you around long enough then tell you it's been longer than the 10 minutes. NOT IF YOU ANSWERED WHEN I CALLED! This is not the first or even the second time ordering on line has been an issue but guarentee it IS THE LAST! Even Walmart issues free shipping to their store! Wanna know why you're having issues of going under JCPennny look no further than your lousy customer service and crummy on line services! NO MORE SHOPPING FROM US! YOU'RE DONE! You'll be out of business outside of a year! read more

I will never be back to the photography studio!! Worst experience ever!!! My images were not originally sent high resolution. It took tHem over 2 weeks to send the correct images. Then when I did get them the focus on the images was still not right. Which means the people in the studio did not capture the images correctly. I was told I cam redo the session today and it is like really? You think I am going back? These were supposed to be Christmas gifts. I am good and will not ever be back and will tell everyone else to avoid this place!! Worst experience and customer service! Oh and by the way, I cannot get a refund. Oh great! read more

not crowded on weekend..mall vs internet had to search for employee to help Jonathan of Men's Department Came to the rescue. Good Purchase and Good Price Plenty of free parking all over read more

I like coming here for my cologne. They always have what i need and i am always in and out in no time. I like that i can always find parking and it makes it easy. read more

JCPenney - Department Stores Near Me - Temecula, California

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