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    JCPenney

    2.6 (137 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Lorenzo W.

    LARGE STORE W/ WEAK SHOE SELECTION... if you're looking for jewelry or accessories, this is your store. Priority goes to the SEPHORA STORE and jewelry lol. I've frequented this location quite a bit and the clothing/shoe selection was a little weak this visit for both mean and women. I came with my family and it seemed like they had a lot of last season's fashion.

    Interior
    Lauren D.

    Good selection, but lacks quality in service. They have a lot clothes that I also see are offered online, but there's also a lot that aren't. There's also no price scanners at all so you'd have to ask a worker, but it's impossible since they don't have a lot of employees working the floor. When I did find a worker, he was helpful and quickly checked me out. The restrooms were clean, though, and a majority of the clothes were fairly organized on the racks. I also appreciate that they have coupons and discounts on the website. Overall, service could definitely be better.

    Chanel G.

    Went to get photos taken here for Mothersday and it was amazing. I loved the staff they made everything so simple and helped get the best deals

    Christina P.

    I got a JC Penny credit card and placed my first online order, wow what a mistake that was. First, they canceled the shoes from my order with no explanation. Then I get the first package, and instead of my daughter's Frozen Anna dress, they sent me an adult black hoodie, wtf. So, I call them and tell them and they say her dress is now out of stock and I have to take a return label and send back the item that THEY sent me in error. So, now I have to do work because packer number 804 is stupid. Lastly, they sent my fine jewelry in a 2nd package OUTSIDE if its jewelry box and all completely tangled. I still haven't gotten the knots out to be able to wear it. They didn't offer any compensation for anything and we never received 2 of the things we ordered. Horrible customer service, horrible packing, definitely going to cancel my new card.

    Kiara B.

    Do not use the restrooms! It was worse than a cheap gas station restroom! So disgusting!

    Just a glimpse of the utter disaster across the entire store!
    Tami S.

    Another reason people shop online now. The utter disaster along with ZERO customer service. So disappointed in JCP.

    They need a better way!! All unorganized.. a hot mess!
    Joy J.

    This place usually has good deals in store and online. However, customer service is non-existent. I went in today to pick up 2 online orders. Could be because of the upcoming holidays, but the line was kinda long and there are only ever 2 people at the service/pick up desk. When it was my turn, the lady who was helping me was nice, but she couldn't find my 1st order. She searched the shelves, and in the back, and had another employee help her to no avail. She then came back and told me she found my 2nd order, but now the manager was looking for my 1st one. She processed my 2nd one, so that was done. Finally, the manager finds my 1st order in the "K" section of last names...we were all puzzled because my first and last name both start with J and that's nowhere near K! Sadly, I ended up returning the 1st order that they finally found because it didn't fit right :( I'm pretty sure the line behind me was getting antsy. Manager then had another service desk open up to help alleviate that long line. Good job today, but they have got to find a way to be more efficient and organized. That will most definitely streamline the whole process with online pick ups and returns!

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    5 years ago

    Terrible store, products and the customers they try to entice. Careful what you say in reviews or Yelp will remove it if it offends them.

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    Page 1 of 4

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    I am a forever-customer of JC Penny as long as they can last the extinction of box-box stores.

    Mentioned in 14 reviews

    Read more highlights

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    Gypsy Sunset

    Gypsy Sunset

    4.7(18 reviews)
    4.2 mi
    $$

    Fun, unique, cute and memorable! A true boutique, it's pricey but fantastic. Such great finds, and…read moreI LOVE that the owner is a painter as well. Indescribably cute pants, hats, jackets and accessories. My fave item rn are all the "Real Housewives" insulated mugs...by local neighborhood...even down to Copper Canyon, wow! SO many choices. My FIND of the century was this glorious wrap that is silky, luxurious, and makes me feel like a ROCK STAR! My friend said it makes me look "like a naughty angel", so of course it was a MUST HAVE, and I love it so much. (Side note, when I made this my FB profile pic, I got a zillion compliments, and that's always appreciated by a woman of a certain age, enough said!) I adore this store and I'm so glad it's a place we can treat ourselves to delectable goodies.

    Cute stuff! This…read morearea has so few unique boutiques. It's hard to find women's clothes that are artistic. Everything has become cookie cutter fashion. I felt so happy when I discovered this little shop a few months ago, now. They have a lot of cute things. I used to work in a boutique when we lived in Kauai, HI. Gypsy Sunset's displays took me back to how enjoyable that was, to create, with an artist's flair for fashion. I spoke with the stylist/salesgirl about that and she expressed how much fun that was for her. It showed. I bought a couple things and was helped by the stylist in making those selections. .

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    Gypsy Sunset
    Gypsy Sunset
    Gypsy Sunset - Soooo many cute pants!

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    Soooo many cute pants!

    JCPenney - deptstores - Updated May 2026

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