Needed new system and Jonathan and Lynn came out to give me a quote. Very reasonable and install…read morecould be done following week. Would take approx 3-4 hrs total. They pulled permit, scheduled install for today. Said they'd be here between 8-10 am. They were here before 9 and began work right away. Very quick and cleaned up all old materials to haul away. They explained new thermostat use and were always able to answer questions. Thank you Jonathan and Lynn. Great service and good job!

Worked with Air Rescue to have a mini split installed, they are fast, professional and have a great…read moreprice to install my unit. Lyyn, Jonathan and their crew too great pride in their work and treated me well. They cleaned up everything before they left too! Definitely recommend. Thank you!!!

on monday, dec 4, 2023 i emailed brown's arctic air this message:…read moremy a/c minisplit is clean. i cleaned everything, both indoor and outdoor units. however, it doesn't blow cool air. after a while, it shuts off with the display showing (see attachment) i need to schedule an appointment for someone to come out and check it / recharge the coolant thank you =================================================== they just had to read the error code and come out with a leak detector and find the leak. instead they came out without knowing what the problem was, attempted to troubleshoot what ? you have the error code. what did you come out for ? did you not have a leak detector ? what happened how in the span of 2 1/2 years did you go from five stars to one ? how was this even a slightly difficult problem to troubleshoot ? then you charged me $200 for what ? why is my a/c not working

The office staff was very personable and got an appointment set up for me right away. Philip Croup…read morewas there on the dot. He assessed the problems and got to work correcting them quickly. He was very polite, professional, and had a very nice demeanor. I appreciated that he explained the problems and solutions. He even gave me a quote for system replacement as ours is quite old. 100% I will use Brown's Arctic Air for all future HVAC work.

I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

HIGHLY RECOMMENDED!! I was in a bind and had multiple poor experiences before coming to coast to…read morecoast. Cindy was absolutely amazing when I called them! Very kind, understanding & made me feel like these guys would be the last people I had to call! Hunter came to my house for a new system estimate and was fantastic. He took his time and was so knowledgeable that I was at ease right away knowing they were going to take care of getting me back in working order!! Thank you so much Cindy for making this experience seemless and eliminating my stress. They are definitely who you want to go to if you have any Heating or Air conditioning needs!!

Amazing work! John responded immediately to our phone message, installed our HVAV system with no…read moreissues. He was here when he said he would be and the workers left the site clean and neat. Highly recommend him.

Our HVAC failed today. We called John at JC's AC who arrived in 30 min, quickly diagnosed the…read moreproblem to a bad capacitor, replaced it from stock on his truck and billed us only $90 total for service and parts. We found John to be prompt, knowledgeable, personable and very reasonably priced. Highly recommend JC's HVAC Service.

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

Prompt, courteous service at a time where the AC wasn't working and it's been very hot outside…read more Wesley arrived as scheduled and serviced the unit precisely and efficiently.... Less than 30 mins. Kudos to Wesley and the staff at Chuck Farrell. They are the best in town.

Chuck Farrell quoted two HVAC units and were reasonable in price & offered the best warranty. They…read moreinstalled both units - a 5 ton and a 2 ton unit. The work was professional, efficient, and exactly what was contracted. The units are made in the USA and that was important to us. We are very pleased with our new HVAC and would highly recommend them.

Had a routine maintenance visit and Brandon N was the technician that arrived. He was very…read moreprofessional and I would like to recognize his exceptional service and workmanship.

It was Saturday of Memorial Weekend and air conditioning wasn't cooling. I called right away and…read morethe tech. was scheduled for 12 - 2P. He finally arrived 4:30P. After doing a through check he said he had to order my blower that the warehouse was closed until Tues. I asked how if this is an emergency why they don't have people working the warehouses? So my home got up to 95 degrees most days. Awful. Tuesday morning they never called, so of course I called and they still didn't have the blower I needed and the repair would cost $2000.00. I called Frank Gay, to see what they could do for me. The blower was the installed the next afternoon for a cost of $1000.00 including a years maintenance. Also, Tuesday afternoon Sun Kool called to say the blower was now in and the cost would be $2800.00. How many people do the rip off like this and such poor service.