I love me some New Balances, so having this spot in Cool Springs and NOT in the mall is pretty…read moregreat! This New Balance store is located in a small plaza on Cool Springs Boulevard that also features a Subway, Brown Bag and a few other local services. The store is not large, but it has the basics of what I enjoy about the brand. I have picked up two pair of new kicks from this location over the past few years...my office is right around the corner, so when I am trying to delay hitting the highway due to traffic, I sometimes swing by and that can be dangerous. Service is always solid. I have gotten great service in store, and as well when I called in to see if they had a particular style/size. Overall, not the largest variety, but enough of the classics for this to be solid spot to swing by for a good pair of shoes!

Both my husband and I have shopped here for years, and bought multiple pairs of sneakers over…read moremultiple visits. We've always been impressed with the customer service and the quality of their products. Will absolutely be back I'm sure time and time again.

Often when you are looking for an athletic shoe it can become a difficult task. Katie at fleet feet…read moremade it an absolute pleasure! From the first hello to her genuinely listening to my husband's struggle, she was a smart and calming person. From the foot diagnostics to bringing out a broader variety of shoes, the whole experience was joyous. Once hubby settled on the two pairs that worked perfectly for him, we knew that the price fit the perfection. Fleet Feet it is my turn next...see you in a couple of months! Thanks again Katie you fantastical woman you!

I was in need of new running shoes after completing my half marathon as a "gift/reward" to myself…read more Note that I'm no runner nor would I consider myself to be one. However, after doing a brief research of nearby places to visit to get advice and pointers on shoes - Fleet Feet was the place I ended up deciding on visiting. I guess it was my high expectations based off of reviews of others, but my visit wasn't all that "amazing/great." I felt like the person that "helped" me during my scheduled visit didn't really help much. I was looking for more of a conversation between the employee so that I can make a more informed decision. By the end of it I walked away with a new pair of shoes that I've been testing for roughly a week and a half, and honestly I'm not moved by it. I felt like my decision was rushed and that no real feedback or guidance was provided. I also wouldn't consider myself as a hard or complicated customer/client - I just asked questions but felt like I was pulling teeth. Because of this, I'll have to revisit for a return and look for an exchange. Felt like my time was wasted but maybe it's just me?

The manager was incredibly helpful! We cane in to buy a pair, but we were so impressed with her, we…read morewent ahead and purchased three pairs of boots. Top notch service!

I always have a fantastic experience when I go to Champs. The Store Manager (Rambo) always has a…read moresmile on his face, and the Managers T.J and Dee are always laughing. The rest of the staff also have great attitudes. They definitely deserve a raise for their great customer service and positive energy. I only shop here for my sneakers. This will always be my Number 1 place to go. Thank you all!!

Terrible return interaction. They placed order in their store for a specific size to be delivered…read moreto my home and responded if any issues just bring it here. I asked if I would have to deal with shipping it back. They said no just bring it here. Now a guy (TJ) working Monday May 20 @ 10:45 am tells me they can only give me 1/2 price bc it's on sale, SO I say ok let me buy one. Ohh you have to buy 2. THAT MEANS ITS NOT ON SALE TJ. Damn I HAVE 1. I have all paperwork from delivery including Champs tracking details. This guy has no clue about taking care of customers. He offers 1/2 price when I would have gladly taken store credit or my charge back to my card. Very poor service and will not make it long competing with others. DONT WASTE YOUR TIME GOING THERE. Not just on returns but on professionalism. Certainly don't let your kids learn job skills from TJ. STORE MANAGER you need help! And yes a 30 minutes call to customer service got it resolved. But why waste 30 minutes for bS

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!

Great sales. Open and spacious building. Well lit. Staff and security friendly. Men inventory is…read moreplentiful, women inventory is non existent. Very limited, no variety. Shoes have better variety online. Markdowns are throughout. Many prices to fit your budget. I was looking for just two black and white shirts so I opted for men selection. It is what it is , back to online shopping for me!

This Nike Factory Store/Outlet is situated inside of Opry Mills and for the most part is a solid…read morestore with loads of clothing and shoes at okay prices, some discounted a fair bit. I have popped in this location to browse, which normally produces something being purchased and on a recent trip, utilized in store return for an online purchase I made. The store is well laid out, packed with clothing on floor and wall racks, alongside shelves of shoes. Clearance section is usually pretty solid for a random pair of sneakers, and some of the prices on the main aisles for shoes are not too bad. Clothing prices are never discounted too deep, better to buy the clothes online or at the a true Nike Outlet store. Service here is hit and miss. There are always a lot of team members on the floor and behind the register, however none of them approach you are seek to assist. It is an odd vibe for the brand, but it is consistent at this location. The store is kept clean and in good condition. Overall, decent Nike store that I have been to many times and I am sure to visit again.

I think this is our favorite Lululemon in town, not as hectic as the two Green Hills locations, and…read morenot as tiny as the one in Franklin. Despite my sadness that Sur La Table decided to close their doors, it was a blessing that this decision allowed Lululemon to take over the space. This previous pop-up shop in Brentwood's Hill Center did such great business that it became a mainstay in the neighborhood. Its spacious store is bright and clean with very nice employees no matter who's on duty. The selection is incredible as well.

I was in search of a pre-owned or refurbished precor treadmill. I found these guys on the Internet…read moreand chatted with Mikey the Internet salesman. We came to agreement on a price and he passed my info to the store. I was contacted by Andy from the store and we set up the sale; everything was fine, but then he called me back and told me he would be worried about it until the treadmill actually reached my house. He told me he had a brand new True treadmill in the store that he could sell me for the close to same price. This meant that I would get the warranty the comes with buying new equipment versus just a 2 year warranty on a refurbished treadmill. And it was BRAND NEW. After a few more questions from me to make sure it would fit my needs, I agreed it would be perfect. I purchased the true PS 300 and it was delivered the following week. The crew came and set it up in my garage and it has been getting used daily for a week now. It is great! The process to purchase the machine was smooth and the salespeople were helpful. I would recommend them 100%!

My wife and I decided to setup a small gym in our bonus room. I wanted a precore and contacted to…read more3P in Brentwood. Stephanie answered the phone and I knew in just a few minutes that I didn't want to talk to anyone else. I cannot say enough good things about her! She is incredibly knowledgeable about every piece of equipment we looked at. She helped us so much throughout the selection, testing, purchase and setup. The pricing couldn't be beat and the service was outstanding. If you're looking for quality exercise equipment and amazing service you owe it to yourself to contact Stephanie. Ken Dunn