Needed body work on the rear passenger side of my car. It took 3 weeks, but it was totally worth…read moreit. Auto Papa did excellent work on the body repair, siding replacement, and paint job. The car looks and smells brand new! Most importantly, the total cost of the repair was so reasonably priced and fair. Thank you, Lord! So grateful! Thank you to Ayres and the guys at Auto Papa.

I was looking for a shop to help with my window since it went down and wouldn't work to come back…read moreup, I checked three different shops all said they couldn't help me right away, then I found AutoPapa and they told me to come down right away for them to look at it and tell me what can be done. They took a look and told me they need to find the part and they would call me back, I went to a junk yard got the parts, I asked could they help me install it, and they said sure so I went down and they fix the problem so quick and correctly I was very impressed!!!! These guys are so solid and will get you back on the road the right way and prices are very nice to I will be back for any of my problems I have with my car !!! Thank you guys !!!!

Aloha! RN auto body was so solid, they were fast, professional, super genuine. My truck looked good…read moreas new, couldn't even tell that I got into an accident. The communication with Rob was quick and easy. If you get any problems give Rob and their crew a call. Big mahalos to them - super glad I went to them.

Body work and paint came out perfect like factory fresh. They did two of my cars. Very impressed…read morewith paint matching and owner's attention to details so jobs comes out perfect.

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

So after negotiating a drop off date (16 May) to get my truck repainted, it took 11 days to start…read moreworking on it. 27 May. It was finished and ready for pick up on 6 June. I was off island until that evening. They were closed 7 June and I picked it up 8 June. The repainted color I am satisfied with but the detail work was mediocre at best. There is a ton of overspray on the rubber around the windows and rear view mirrors. Additionally, there are already a few chips in the paint in a few spots which will be a problem in the near future. This has been months of frustration. I am now just over it and will not return to this establishment again for paint work. I will say that the manager was apologetic about the delays due to staffing issues but honestly due to the way this was handled initially, I should have been a top priority and more detail and attention should have been given to my vehicle. In the manager's defense, he did take matters into his hands and conducted a majority of the work himself and I am appreciative of that. I have spent the last 2 hours attempting to clean up the overspray and it will take me several more to get it all removed. Overall , I wish this would have been handled better but you live and you learn. Again, I am satisfied with the color but not the delays in service nor the level of attention to detail. I paid a pretty penny for my vehicle and the paint job was not cheap. The expectations were high but not met. This is my honest assessment and I have no hard feelings towards the establishment nor the folks I have dealt with during this process. Mahalo!

I am so absolutely grateful for Kwan's auto body shop for sanding and repainting my car after…read morescraping a cement pillar as I was backing into a parking stall. The quality of their repair was exceptional as I can't see where the damage to the car was. The price to repair the car was SO reasonable compared to the other quotes. I will only pull into a parking space now so hopefully I won't have anymore problems. I highly recommend this business for the quality of work and there amazing professionlism. They were just so kind and prompt. Mahalo nui loa

My BMW was repaired flawlessly after a hit and run incident. The smallest dents and dings were…read moresmoothed out and it was repainted so well, I was confused which side the accident originally occurred on. The work was done quickly also, just a couple days. Nice job Kwan's!

David did an awesome job on my car on short notice. Super easy to work with and schedule and great…read morecommunication. Hopefully I won't have to call him again, but he'll be the first one to call if I need any touch ups in the future.

Dave was great! I had some deep scratches on my hood and was worried about rust. He came out…read morequickly, gave me an affordable quote and made sure the scratches were properly sealed so that they wouldn't rust. I really appreciated his honesty and quality work. Highly recommend if you need touch-up paint repair!

If you want quality craftsmanship and excellent customer service - like old school, family vibes,…read morethen this is the place you wanna go! The owners care more about you than they do about money and it shows with how they treat you- with honesty and integrity. They're always open and upfront about their charges. I can't say enough good things about them! Their work is excellent, their workers are humble and kind and as long as I need body work on my car, they'll be the ones I go to! I don't live in town either, but I would make the drive for them- they're worth it.

I've been to Nakamura's Auto Body a few times for my insurance repairs and have been totally…read moresatisfied with their work! Good work, fast service and easy to work with!