Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

Great customer service, helpful and friendly staff. After being burned by TD Bank we've had 2…read moreyears of great service with St Marys Bank.

Today I was in need of a notary in a hurry, and I had no idea where to go. I was talking to a…read morefriend and he reminded me that I am a member of the digital federal credit union here in Nashua, New Hampshire at 379 Amherst St So I called them and made an appointment to meet with their notary. I checked in with the teller and was handed over to Sara GEIB who is a Member Service Representative. She was extremely friendly and extremely helpful. She was able to get my documents notarized and take care of all of my documenting needs. I do not understand why this branch has so many negative comments as everybody I met during the process was extremely nice.

First of all the bank evidently institute new policy that it must say for DCU mobile deposit only…read moreand because I left the for out three checks of mine were not deposited and declined causing me quite a mess when I emailed them they sent me an encrypted email back, which you don't know how to open because it doesn't tell you you need some sort of a passcode which you have no idea how to get DCU themselves couldn't even answer that question so disappointed in them. I will definitely be leaving because I can't run my business this way.

This is such a great bank. I've had personal and business banking accounts in this area since the…read morelate 1990's and boy has it been a series of bad experiences. About 10 years ago I discovered TD Bank in Londonderry for both my small business, my personal banking and now for my teenagers banking and this branch has been fantastic for all of it. The staff is super friendly and I'm in their regularly for simple banking all the way to loans and international wires. I highly recommend this branch to everyone.

Staff are incredibly nice and helpful! Susan was awesome and helped me figure out a banking issue…read more Her help, kind demeanor, and patience made a huge impact and turned the whole visit into such a positive experience.

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

My son and current depositor applied for an AMP credit card designed to be a person's first credit…read morecard and was denied for a lack of credit history even though he's been using my credit card. It's false advertising and not cool. If I could give zero stars I would!

Been a citizens bank customer for a long time, but if this location was my first introduction to…read moretheir bank I probably would've gone elsewhere. Came here on a Saturday morning with my son to cash a bunch of savings bonds and open up a savings account for him. TWO HOURS of our lives we will never get back. Yes I said TWO. The struggle is real here people. There were 3 tellers behind the counter and only one person in the offices who has the ability to help customers open accounts. So while we waited for over an hour to open an account, we got to hear what each of them did the night before, what they wanted to order for lunch, etc.... Not only was the wait painful, but listening to one of the tellers who was completely full of herself talk about herself over and over, "I can't believe I'm eating this, I have a photo shoot this afternoon" made it even worse. Gross. Unfortunately, when we got there, there was already another mother with her daughter doing the exact same thing. 2 videos later, and a review of every account she could possibly open, it was our turn. While I think it's great that he was explaining all of their options, knowing that several other people were waiting, he should've given them all the materials to take home and review rather than reading through each of them with them! When my son and I sat down he apologized for the long wait, explaining that he was the only one on that day who could open accounts. Yeah we get it, but improvise and make it happen. Waiting over an hour to open an account is ridiculous, period. The next hour was spent opening my sons account and repeatedly correcting the gentleman with what WE actually wanted or what he was supposed to be typing..... I had to remind him 3 times to put in the correct address. Ugh I will never return to this location again, ever. I can only hope I don't have the same experience at another location because I will be forced to changed banks if that happens.

I have been a member for 10 yrs and they know everyone by name. The branch mgr notarised some…read morepaperwork for a background check. If you want a great relationship with a bank then open up an account, business, cd, ira, loan at this location. They will go above and beyond and explain everything to you. They dont treat you like a number they treat you with dignity and respect. Unlike some banks where you have to call and make an appointment just to talk to someone not like it here. If they are busy a wait might be no more than several mins. They have dog treats for our canine friends and lollypops for everyone else, which i always ask for, for myself and i am 61 yrs old haha. Regardless business or personal drop by and inquire how they can help you be successful in anything and everything you need to get done relating to banking, or a loan. Good luck and god bless to everyone at this branch.

What a small town bank should be. Friendly employees that do not hesitate to go the extra mile to…read moremake sure that the customer's needs are taken care of.

Holy crap - avoid!!!…read more The new "updated billpay" is a complete dumpster fire!!!! Can't pay bills, ebills all screwed up, payee addressees messed up, can't transfer funds....on and on. AVOID CITIZENS AT ALL COST!!!!!!

Switch banks as fast as you can by far the worst customer service I have ever experienced. The…read moretellers are beyond rude and snotty. is there a way to give negative stars