I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Thanks Mario and team for fixing our pesky siding! We able to schedule quickly…read more He was friendly and my husband didn't need to climb a 30 foot ladder!!

DEBRIS REMOVAL FROM GUTTERS: I had an excellent customer experience with Mario and On Top Roofers…read more Mario was very responsive to my need of having debris removed from my gutters. He responded to my request promptly, provided a reasonable estimate based on the scope of work and based on the photos I provided of my house. Mario scheduled a time with me as when he could perform the work. On the morning he was to arrive, Mario messaged me to request if he could be here a little earlier than the scheduled time and that he was only about 10 minutes away. I agreed. Mario was very friendly and professional. He performed the tasks as I requested in about 30 minutes. Mario told me a little about his company and asked me to keep him in mind if I required any other service in the future. Mario did not try to UP-SELL me on any additional services and stayed focused on the scope of work.

I highly recommend McToolman Services! Everything you could ask for in a repair service:…read moreknowledgeable, honest, dependable, great repairs at a reasonable price. I would definitely hire again!

We had a fantastic experience with Kevin from start to finish…read more We had a leak showing up in our laundry room and were having a tough time figuring it out since it wasn't happening when we were doing laundry and it only happened certain times when it rained, not all the time. My husband attempted to find the leak when looking at the pipes in the attic, cutting out part of the wall in the laundry room to make sure no pipes behind the washer/dryer were having issues, but eventually came to the conclusion that it could potentially be rain coming into the dryer vent which is on our roof - so if we had an extremely hard rain that came in a crazy angle, our wall was getting wet. So I researched around for someone and came across the reviews for McToolman. Kevin was quick to respond, set up an initial consultation that worked with our schedules, and send us a quote. We were fine with the quote and scheduled for Kevin to make the fix. Kevin came as scheduled and made the repair very quickly. We have had no issues since and appreciate the great job we received in a timely manner at a reasonable cost. I would highly recommend Kevin with McToolman!

This is an update to a previous review. There were some initial hiccups with communication and…read moretiming of when the project was to begin. Ultimately Bryon Morris came through for us and the roof looks beautiful. The company performed quality work. Throughout the project, Bryon communicated, managed the team, insured that the work was performed in a timely and efficient manner. Bryon also make sure that the yard was cleaned of debris after the roof was completed. Ultimately, Bryon took care to ensure that all of our needs were met.

Great company. I would highly recommend. The team done exactly what was discussed and the roof went…read moreon without any problems. Nick made our roof replacement stress free and his team worked very hard to complete our roof on time and on budget.

They didn't return calls to schedule an appointmen. This was very disappointing as I called them…read morebecause of their Yelp review.

Very impressed with our new roof! Hard working crew finished in 1 day, including clean up! They…read moretook care to lay out tarps to collect the debris coming off the roof and protected the plants surrounding the house. The quality of the materials is so much better than the previous roof! And the quote was right on. We can highly recommend Roof Medic to you!

Would not recommend. -Crappy customer service!…read more-Unrelaible They never showed up to our scheduled estimate, I messaged them, they made up some excuse that my phone wasn't working (as I'm texting them from the phone that 'wasn't working') I asked what email it came from, they stopped replying. A month later after ignoring my text, they call me trying to schedule another appointment. No thank you!

Ivan converted our patio area into a 250 sq ft sunroom addition to our home that blends seamlessly…read morewith the rest of the house. The workmanship throughout in all areas - demo, bricklaying, carpentry, electrical, etc - is high quality and professionally performed. The project was completed on budget. Ivan himself is very professional and a pleasure to deal with.

ID Building installed a patio cover in our yard. Ivan was courteous and professional and the price…read morewas reasonable. We are pleased with the final results.

Our home is in Lake Park, NC Quick polite and professional…read moreservices. Locally owned and operated. I took a chance because I did not know anyone in the business. I'm so glad the fixed to my home more than worked out. Do not hesitate to use this company.

Whatever you do, DO NOT use Rumble Bee Roofing. 4 years after getting a brand new roof we noticed…read moresubstantial leaking into our attic and onto the drywall above our son's bedroom. We texted & called them to help & they said it would be $3400 to repair it. We posted a negative review & they offered to fix it as they wanted our review to go away. We appreciate them agreeing to fix it at no cost but then their top roofer didn't fix it properly (see video). The owner assured us the job was done right this time but we learned in conversations they did not put flashing on our roof & didn't repair any with the new roof either. Two months after the attempted repair the leaking got worse so we contacted other contractors to assess & learned they just piled up sealant & added a screw (see video). Now we have to pay $6500 to repair it. Mike McNally is ignoring my calls as is his son. We selected them over another roofer & we regret it. No flashing. Just slapping down shingles. Ridiculous. Incompetent. Nice people but this is wrong.

it was such a pleasure to work with Andrew and Mark with Carolina Elite Roofing. They went above…read moreand beyond to make sure everything was to our satisfaction and made sure the job was done to perfection! I would give 10 stars if I could!

From the owner: Our entire purpose at Carolina Elite Roofing is to simplify roofing for our clients, ensuring a…read moresmooth and enjoyable experience every step of the way. A new roof can be a significant undertaking, we understand, which is why we strive to alleviate any stress or concerns. From initial consultation to final inspection, our team is dedicated to providing clear communication, expert guidance, and reliable service, all aimed at providing you with peace of mind throughout the process.