A very clean hotel. The desk clerks was very friendly. She…read moretook care of check in quickly and efficiently. I know that with Hiltons you can do it all on the app, but I want to ensure everything is correct. The room is very clean and up to date. The beds and pillows are the most comfortable I've experienced in a long while. The room has a fridge, coffee maker, and a microwave. Of course a TV, but no alarm clock. There are plenty of charging ports. There's even a usb-c port next to the bed. This is a nice hotel.

OMG, we checked in after 11 hours on the road. Man at check in didn't know what he was doing,…read morecouldn't make room keys, had to wait for someone else. Gave us room on 3rd floor but Elevator is broken! Room was large, but smelled dirty. Glad we only have to stay one gross nite. Looks like place is falling apart and may be under construction in some areas. Just a weird experience! Very disappointed as we always stay at Holiday Inn Express, but this one is terrible!

Wonderful place to stay. The found us enough space to stay when Booking.com gave our room away at…read moreanother hotel. They were very nice and the rooms were cleaned extremely well. The beds were like giant clouds! The pool area was nice and clean as well!

If you notice the older reviews are positive while closer to current and not good. Now I know…read morewhy... I've stayed at this hotel several times over the last three years because I have a daughter in school at Carson Newman University. Until this week, we had always enjoyed staying here because the staff was friendly and it was convenient. Well what an opportunity "Lucas" missed to provide great customer service!! This week, planning our trip to visit our daughter, my wife booked a room on the night she was looking, rather than the. Gout we planned to stay. Honest mistake. When we contacted the hotel, there was no manager available and they'd have to get back to us - ok. Two days later we call back as the charge has processed through my card and spoke to Lucas, supposedly the asst manager who claims they cannot refund the money, even though we never checked in, because they were sold out. (Really? Easter Sunday we book at 2pm and you happen to sell out that night?) When we told him we'd stayed there before, he told us "no you've never stayed here before"! I know Quality Inn is a budget hotel/motel but they've never treated me like this.

We visited the Mountain Harbor Inn for our 38th Wedding Anniversary. Everything at the Inn was way…read moreabove our expectations. Billy Inman, owner, visited every table in the dining room to personally welcome every guest. Also, "Captain Billy" navigated the Inn's pontoon, the "Sunshine," while narrating the Lake Douglas discovery tour. Everything about this trip was 5 stars+ Thank you, Mr. Inman, and the entire staff for making our 38th Wedding Anniversary so special.

Danny and I stayed at Mountain Harbor Inn for 2 days and nights. The absolute sweetest people run…read morethis establishment, and the icing on the cake was great conversation with Brother Billy Inman after eating the biggest biscuit this Cajun girl has ever seen. Beautiful first class dwelling. Sweet spirit of the Lord Jesus. You just can't beat it. It's a must come and stay. Great pizza and dessert.

Crab cakes were SUPER salty. I could not eat them. Onion rings were dripping with grease. My…read morehusband's fish & chips were good. Great fries! Fresh fish, but I could not taste any "beer" or other seasoning on the fish. The only good thing on my plate was the broccoli. Perfectly cooked & seasoned. Beer was nice & cold!

Great place. Arguably the best destination for a fun day on Douglas Lake. Easy parking, boat…read moreaccess, good food and fun are all found here.

I stayed here a month ago. The elevators were out. I had to go near Knoxville again a month…read morelater. I figured the elevators should have been fixed. WRONG! Another stay while the slack management has proven that they can't handle managing a business. The staff was very nice, but if management can't fix something obvious like the elevator, then what are they NOT fixing that is less obvious? Never staying here again.

This place is dirty and management doesn't care about you being a guest in their hotel. I can't…read moreremember her name but once I find out I will post her name in the update. See my company pays for their employees lodging and I did overtime on May 30, 2026. When I came back from my job to rest up: my work steel toe shoes were gone, my cologne was gone, a pile of dirty underwear in my laundry basket was gone. When I told the heffa downstairs she said she knows her employees doesn't steal and she also says that it is best that I find another hotel to stay at when I stated I need a police report. Listen. You shouldn't have to hide your belongings just to have a motherfucker steal your shit. Where I come from, bitch would've been dead for stealing. How you working and you stealing. Hired people who care about the guest in your establishment

Let's call this place 2.5 stars…read more Pros: Staff was friendly and helpful even at midnight. The room was clean and didn't smell. Nothing fancy, but the bed was firm and the pillows were sufficient. Cons: Terrible water pressure, no shelf or anywhere to put things in the shower, and tiny towels. The curtains didn't do a whole lot to block out the bright lights from outdoors. AC unit sounded like a jet engine when it cut on, which is pretty jarring at 4am. This place isn't fancy but for a night it will suffice.

It's cheap, if you're all down 40 in the driving rain. But there's no elevator and you walk up 20°…read moreramps to get upstairs. Actually pretty interesting for skateboarding.

There is no coffee at the "free breakfast". There is no television, but there are two…read morerefrigerators. It is so noisy, it sounds like a bowling alley is upstairs. Every 30 seconds a bell rings. If there was a television, maybe you could drown it out. No way you can sleep here. There's a coffee maker in the room but it doesn't work. They say they have been brewing coffee at the " free" breakfast for the last 30 minutes, but still no coffee. I've been awake all night. Also, there's no hot water in the shower. I would have been more comfortable sleeping in the car.

This hotel was a complete embarrassment. Booked two conjoining rooms for my wife and I as well as…read moremy mother for a cross country move. I was ensured that we would have conjoining, nonsmoking rooms. When we got to the hotel around 12:30 am, the front desk worker said that they didn't promise us conjoining rooms. They also charged us for our cat, even though we paid for her fee online. The first thing my wife and I found in our room was a dirty, used face mask sitting right on the desk. After check in, we discovered that the water was not working, and they still allowed us to check in knowing this the case. After this was resolved around 2:30 in the morning, I found numerous hairs in the bathtub, and the towels had countless stains in a range of colors, with the floor towel being the worst of all. Our room was CLEARLY a smoking room, and every aspect of the room was dirty. This hotel was a colossal health hazard in every way. I am someone who rarely reviews any place of business, but if only one traveler reads this and stays away, it would be worth posting. I only wish I took photos to document this terrible experience for you. DO. NOT. STAY. HERE.

I cannot say enough good things about this place! We stayed in "Lake my Day" (LOVE the fun names…read morethey give the rooms) Our room was spacious, clean and comfortable. The bed and bedding were absolutely luxurious! Our own private deck with a full size, well functioning hot tub was why we rented this place to begin with. And it did not disappoint. Our hot tub cover was done, water logged and difficult for one person to take off, but thats fixable.... And did not deter our enjoyable time at all. We star gazed from the hot tub. The morning was just as good. I got up at Sunrise and sat in that tub water the wild life. The small villas have privacy screen walls for the decks. The two end units are more open without privacy screens on the corners. There is a one time cleaning fee so if you stay more than 1 night, the cost is VERY affordable. I very much wish we had just rented this place the WHOLE time we were in TN. I am sad to leave. This was a perfect jumping off ground to the Great Smokey Mountains and Knoxville. The owner was delightful, easy to work with and i am thrilled they bought this place 3 years ago. Anything i can do to support this hard working young family, i will do. Stay here. Its GREAT!

My family and I spent a week on your property. When we arrived on Day 1, our room 23013 was…read moreabsolutely gross. The entire room looked like it had not been clean in months!!! Our bed sheets had blood and pubic hair all in it!!! Wristbands are joke, were told you could scan them every where you go to make buying food and all easy, not the case at all!!!! Staff unfriendly and did nothing to improve our stay. Outside water park closes at 7pm, so disappointing!!! You have to show your id every time to get a drink at bar, even when are sitting right there, and can't walk 2 drinks at time to a table even if bartender can see you!! Horrible place, don't waste your money!!!!!!

I am the furthest thing from a motel snob. I don't expect perfection from an economy-priced room…read more However, the only reason I gave a second star is because the front desk woman was so nice and not only is the motel pet-friendly, she was overly accommodating when she had to snag her dog up into her arms because our (admittedly) unleashed, over-friendly, lab ran over in greeting. She said that she did it because her dog has a dominant demeanor, but we were in the wrong and she'd have had every right to call us on it. But, this is the first time I've spread the bedspreads on the floor simply because I won't let my bare feet touch the carpet. (There are other reasons to throw them on the floor, but that can apply to any motel). And I walk barefoot EVERYWHERE. But, 5 steps on these greasy carpets skeeved even me out. Ugh

I was in need of a hotel and looking for a La Quinta or Super 8 (both are pet friendly) and Super 8…read morecame first. For $40-45 this place ROCKS! Pillow top king size mattress, 42" flat screen, great cable connection, stainless steel fridge, dark wood bed set and granite tops on everything. I had a wonderful night sleep. The only reason why I am not giving a 5 star review for my wonderful stay is because of the following: 1. The ceiling and bathroom fixtures need sprucing up. 2. semi parking is impossible if the hotel is full

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol