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    The Pointe Resort and Lake Suites

    2.9 (13 reviews)
    Closed 3:00 pm - 10:00 PM

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    8 months ago

    Great place. Arguably the best destination for a fun day on Douglas Lake. Easy parking, boat access, good food and fun are all found here.

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    4 years ago

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    Smoky Mountain Lakeside Resort & Marina

    Smoky Mountain Lakeside Resort & Marina

    4.0
    (5 reviews)

    I cannot say enough good things about this place! We stayed in "Lake my Day" (LOVE the fun names…read morethey give the rooms) Our room was spacious, clean and comfortable. The bed and bedding were absolutely luxurious! Our own private deck with a full size, well functioning hot tub was why we rented this place to begin with. And it did not disappoint. Our hot tub cover was done, water logged and difficult for one person to take off, but thats fixable.... And did not deter our enjoyable time at all. We star gazed from the hot tub. The morning was just as good. I got up at Sunrise and sat in that tub water the wild life. The small villas have privacy screen walls for the decks. The two end units are more open without privacy screens on the corners. There is a one time cleaning fee so if you stay more than 1 night, the cost is VERY affordable. I very much wish we had just rented this place the WHOLE time we were in TN. I am sad to leave. This was a perfect jumping off ground to the Great Smokey Mountains and Knoxville. The owner was delightful, easy to work with and i am thrilled they bought this place 3 years ago. Anything i can do to support this hard working young family, i will do. Stay here. Its GREAT!

    My family and I spent a week on your property. When we arrived on Day 1, our room 23013 was…read moreabsolutely gross. The entire room looked like it had not been clean in months!!! Our bed sheets had blood and pubic hair all in it!!! Wristbands are joke, were told you could scan them every where you go to make buying food and all easy, not the case at all!!!! Staff unfriendly and did nothing to improve our stay. Outside water park closes at 7pm, so disappointing!!! You have to show your id every time to get a drink at bar, even when are sitting right there, and can't walk 2 drinks at time to a table even if bartender can see you!! Horrible place, don't waste your money!!!!!!

    Smoky Mountain H2O Sports

    Smoky Mountain H2O Sports

    3.8
    (39 reviews)

    Fantastic experience from start to finish! The boat, tube, and Wave Runner were all first-rate, and…read morethe staff, Eric, Hayden and Ainsley, was outstanding. They were friendly, knowledgeable, and always willing to help, making the entire experience enjoyable and stress-free. We will absolutely rent from them again. PS, we are from Sevierville, not California. VPN added that location.

    The three jet skis themselves were a lot of fun, and that's really the only reason I'm giving 2…read morestars instead of 1. Before our reservation, we called to ask about the security deposit and were told it would be $500 total for all three jet skis. When we arrived, we were told it was actually $500 per jet ski, meaning we had to come up with a $1,500 deposit. That should have been explained correctly over the phone. The pricing also felt misleading. We paid about $190 for the jet ski rentals, but by the time all the taxes and fees were added, it was around $100 more. Then, after the ride, we were charged $126 for gas. They claimed we used 8, 6, and 5 gallons between the three jet skis, even though the fuel gauges had only dropped about 2-3 notches. The gas charges seemed extremely high. Another frustrating part was the rental time. Our reservation was for 2:00 PM, but we didn't actually get on the water until around 2:40 PM because we had to wait through a safety video, paperwork, life jackets, and other delays. Despite that, we were still required to return the jet skis by 4:00 PM. If your rental starts at 2:00, you should actually be on the water close to that time--not lose 40 minutes to the check-in process. There were also a lot of large logs floating in the water, which made riding less enjoyable and required constantly watching out for obstacles. On top of that, some of the additional fees were excessive, including a $100 assistance fee if staff has to come help you on the water. Finally, while waiting for our jet skis to be inspected after returning, we overheard two employees talking about one of the rental boats. One said, "I think that's the one that's been having problems," and the other responded, "I think it needs a new propeller," while laughing. Whether they were joking or not, it wasn't something customers should hear before another family takes that boat out. It gave a very unprofessional impression. Overall, the jet skis were fun, but the inaccurate information about the deposit, excessive fees, expensive gas charges, lost rental time, and unprofessional behavior left a bad impression. I wouldn't rent here again unless these issues were addressed.

    The Pointe Resort and Lake Suites - resorts - Updated August 2026

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