We had a terrific buying experience 13 years ago so went back for our upgraded version and had…read moreanother great experience. I really appreciate the attention to detail and lack of sales push. Will definitely buy from them again.

Today you failed Carlson Toyota. In 2023 we purchased two new vehicles and currently service them…read moreat your location. We have had an ongoing issue with the 2024 Tacoma and the hitch pin. I was calling to find out if there was a solution as this is a known issue for this truck. We purchased an e-bike rack and it has a threaded hitch pin to minimize shakiness on the bikes... and you guessed it. The pin doesn't fit. We have been all over town hardware, big box, any place we could think of that would have a solution. As I mentioned above, I thought the dealership must have heard about this hitch pin issue and maybe you would have a solution. I was transferred to parts, asked if I could hold and 15 minutes later I finally hung up and called back. I was transferred again to the department only to have the line ring, and ring, and ring. I called back a third time and was transferred to the accessories person and got voicemail. Bummer. Normally your customer service is top notch, whatever department we are dealing with. You may want to revisit your "on hold" meaning. Heck, if they were that busy... take my name and number and call me back. Now, I just feel unimportant.

Bait and switch tactics. Post photos of brand new cars while trying to sell a used vehicle. Pretty…read moreobvious what you guys are doing when the vehicles in the photos aren't even the same color. I didn't bother going in because I'm sure I would be told that the vehicle "sold" and that they had something else what was "reliable". Joke dealership.

So far so good. Dropped off the car for exhaust and suspension work. People VERY friendly. About…read more9:30 am They called and I picked it up around 2:00. When I got the car back it was perfect. They did a fab job. The cost was less than quoted and they did not even adjust the drivers seat they left it where it was.

BEST FREE POPCORN IN ALL OF COON RAPIDS!!! And I'm not saying that because I work here. Although I…read morehave to say, the guy who answers the phone in the parts department leaves a little to be desired. FIVE STARS!!!!!!

Let me start by saying that I worked at this dealership for two years as a mechanic. About six…read moremonths into my career as a lube tech, I was promoted to a Semi-Skilled Technician. Around that time, a lot of shop drama started because I consistently produced high labor hours and became well known for it. As a result, I was treated poorly by multiple technicians, especially some of the journeymen. About a year and a half into my career, I was promised a promotion to Light Duty Technician after completing a training course in Chicago. After returning from the course, I was never promoted and was instead given only lube tech work, with little to no opportunity for growth. This became a recurring issue throughout my time as a Semi-Skilled Technician. Over time, I realized there was a lot of toxicity directed toward me in the shop. Eventually, that attitude seemed to spread to management, and I began feeling unfairly treated by them as well. After reaching my limit with the poor treatment, I submitted my two weeks notice. I specifically asked both the Shop Manager and the General Manager to keep my resignation confidential because I had been given a promising opportunity elsewhere. I later found out that the GM, immediately told people despite assuring me otherwise. When he claimed that a coworker had spread the news, I confronted that coworker, who confirmed he had no idea I was leaving. Then, the day before my last scheduled day, I was fired over an issue involving a customer's vehicle I had worked on. I was told the engine had seized due to a lack of oil from an open oil cover. I do not believe that claim is accurate, as I always double-check my work, especially oil changes. Considering that oil changes were primarily all I ever did, and I performed a large percentage of them for the shop, I was far from inexperienced. I was told not to return and that I was no longer welcome. After leaving with only part of my belongings, I later learned that the GM and two journeymen went through my personal items for reasons I still don't understand. I also found out there had been discussions about "escorting" me out of the building. I worked extremely hard for this company and was well known throughout the dealership, including by upper management. Despite that, I felt I was consistently treated poorly and denied opportunities for advancement. For anyone considering employment here, I would STRONGLY recommend looking elsewhere. Based on my experience, the workplace culture was toxic and extremely unprofessional. As for the vehicles themselves, after working on Hyundai products daily, I'd recommend literally anything else. I saw constant recalls, frequent engine and transmission issues, and recurring suspension problems. They are horrible cars I'm glad to have moved on from what was, in my experience, a very negative work environment.

I bought my vehicle from this dealership and continue to take my vehicle here for work they are…read morehelpful friendly and keep me informed today got my oil changed tires rotated in and out within an hour opt in for text updates.

the manager, bob, such terrible, lying stealing theif! tells you one thing, and does something…read moreelse. then he tries to impress you with how smart and educated he is. that he knows more than you. never buy, or service your vehicle here. now, the guy that charged me more than msrp is back- after bob told me he let him go due to that practice

My daughter was recently in to purchase her first vehicle and this was a big deal for her. Upon…read morearrival she test drove and started to fill out the paperwork. She came in with her own financing and was ready to purchase. With multiple sales people mulling around inside the dealership, her sales person bounced around between my daughter and others arriving. It took so long, she left and went to lunch and when returning the purchase agreement still wasn't ready. After 3.5 hours of waiting it still wasn't done. I wonder if you don't finance through this dealership you are placed at the bottom of the waitlist. I spoke to the sales manager and all they could say was sorry I guess we were busy. We purchased our vehicle here a few years ago and had a great experience. Things have obviously changed and customer service excellence seems to be less of a priority. My daughter is seriously thinking about going back to another Nissan dealer because her experience there was very high.

I was recently thinking about purchasing an electric vehicle. I did some checking and turned to…read moreWalser Nissan in Coon Rapids. I was introduced to Amos Duckworth. Low-key, no pressure, and helpful. I had done quite a bit of homework before I met him face-to-face. He answered the questions I had and assisted me in purchasing a 2023 Ariya Platinum eforcevvehicle. At some point he brought in Alex. The two of them were both very helpful. Alex offered more than I anticipated on a trade. A week and a half in, I'm happy with the . I'm glad I met Amos.

The car I was sold had a terrible oil leak. They admitted they knew about it after I bought the car…read moreand spent 2k getting it fixed. Lied about other mechanical issues as well. I contacted the attorney general who in turn sent CAS a letter indicating They should refund my repair costs, to which they never replied. Horrible people, scammers and they do withhold information regarding the condition of the cars they sell. Stay away!!!

I am about to be out $1200 because I was told that I was getting a car with "no issues". Do not…read morepurchase a car from these liars you will regret it.

I wish I could give them ten stars! Always a person answers…read morethe phone. They have ordered me tires and made appointment to get my tire fixed. Came to my house to change a dead battery in -40 degrees temp. Star Auto always goes above and beyond!