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    Jena Vail

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    3 months ago

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    Joan M Pratt - Re/Max - Congrats, new homeowners!

    Joan M Pratt - Re/Max

    (11 reviews)

    Would not recommend Joan Pratt based on our ineffective listing experience with her. Very little…read morecommunication, poor follow up, unsound business practices and not shown even once by her to any potential buyers after 4 months. We left the country for 6 weeks and not a single visit to check on our Castle Rock luxury home by her or any of her staff. I have bought and sold dozens of houses over the years, but have never experienced such disregard for a client before. In my opinion, you should look elsewhere for a positive result.

    My husband and I were contemplating an out of state move to Colorado and knew nothing about the…read moreneighborhoods, zoning laws, school systems, etc. When we were first researching this information, we called the realtors that had listings in areas that interested us, and out of the 8 realtors that we called, Joan was the only one who answered the phone that night. We let her know at the beginning of the call that we weren't looking to sign with a buyer's agent yet, but just wanted information on her listing. After asking some questions and quickly realizing that her listing wasn't the one for us, she stayed on the phone with us for over an hour discussing the local area, and most importantly for us, zoning issues that impacted our desires. She was extremely knowledgeable in this area and filled us in on information that would have required days of online hunting to find. Needless to say, we quickly changed our mind about working with a specific buyer's agent and looked to Joan to keep us in the loop on listings that popped up that met our requirements. Once we decided to pull the trigger and commit to the move, we scheduled a house hunting trip. At our insistence that we only had one full day to view properties, Joan and her team scheduled viewings of 12 properties in one day spanning 5 cities. Fortunately, we found our dream home on the 6th stop, and knew we were done. Joan worked diligently to put together an offer that represented our best interests and was also very compelling for the sellers. After some quick negotiations, we had a signed purchase agreement within the following 24 hours. We flew back home and proceeded with the closing process, with Joan keeping tabs on every aspect of the transaction along the way. We felt comfortable that we were in good hands and didn't have to stress about a thing. Come closing day, we arrived at our new home after very long RV road trip, and Joan met us there with keys, a welcome basket with everything you could need on moving day, and a customized thoughtful gift that we still display to commemorate our huge transition. Her work didn't stop there, though. She got us in touch with interior designers, painters, and contractors. She invited us to several events where we could meet other Colorado newcomers, even a New Years gathering. As newbies to the neighborhood, holidays like these can make you miss your old stomping grounds where you were surrounded by friends and family to celebrate these occasions. Seems like Joan knows these can be isolating times and truly enjoys making these transitions easier for her clients. For all these reasons, when we decided to pursue another nearby property, our first call was to Joan. She took all the same steps to ensure that we secured the property we wanted for the price we wanted and continues to assist us in every aspect of the process. We received another extremely personalized gift to commemorate this new chapter and are again taking advantage of Joan's wealth of referrals. Anyone would be lucky to work with Joan and her amazing team. World class service from some wonderful human beings.

    Jena Vail - realestateagents - Updated September 2026

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