I have been going here for 8 years. Every year the pcp's…read morehave been misleading and a bunch of misunderstanding. I had fluid in my ears. I was asked to come back in a week to be rechecked. So I called but Paula wasn't in for my follow up visit. But I was seen by Donna. On April 22,2025 I had a follow up on blood work and medications with Paula. I had booked a 30 minute visit with her because I have a lot going on. She told me that she was only to take care of 3 problems nit 10. She told me Dr.Jenkins and Dr.Jordan only allows patients 15 minutes. But you sit there for over 1 hour past your appointment and someone tells you this. It was very upsetting Not really sure if I want to try another pcp from here. Dana Paula are the providers I've seen.

went there at the recommendation of one of their other locations for sciatica because they said…read morethey had an xray machine. I wasn't even in the room for two mins and was told because of my pain level I should just go to the er after I had driven all the way out there. they still charged me $100 I called billing and explained they really did nothing for me and to see if they could refund my money and they told me they'd check and call me back and of course they never even bothered to reach back out

I have been a patient at cross Roads for 6 years maybe more…read more Not all PCP's are the same. When I first started going to Cross Roads in Greenbrier. I had a pcp Rachel Apple. I liked her. But 1 year later Ms.Apple left and DK took her place. I am using initials out of respect. I have put up with DK for 4years. But you know when you are getting anywhere with better health. It's time to change pcp's. Several people from my church also left because of DK,'s lack of doctrine. But I didn't give up on Crossroads. By God's grace. I was in really bad pain in my knees. I was seen by Ms.Paula this woman knew how much pain I was in a took care of me.. Ms.Paula did more for me than DK has did for the past 4 years. I now have a new pcp. Ms.Paula and I couldn't be happier. Don't give up on Crossroads. Just ask for different pcp. Ms.Paula and her crew I give them a 10​

A great establishment to our area! Crossroads urgent care has fabulous hours and reasonable prices…read more Why travel all the way to the ER and pay ridiculous prices when you can stay in town for cheap! Also not only an urgent care walk in but you can make appointments there! 10/10 recommend Crossroads!

Scarlett is amazing! She takes the time to listen to your concerns. She is very kind and…read moreunderstanding! Nurses and staff are amazing as well. Clean office.

Communication seems to be a challenge for this facility. The office manager claims they do not have…read moreaccess to an office email? They only a fax number? Keen listening and scheduling skills are a must for anyone in the medical field, and this location is lacking both. Quite disappointed with our last visit. There are other practices in White House that seem much more patient-friendly.

Dr, Yim is everything a physician ought to be. He doesn't rush you through. He tells you the lle…read morechoices you need to make to stay healthy and helps you implement them. But if you just aren't ready for dramatic changes all at one, he accepts that and still tries to get you as healthy as possible without making you feel like a failure. He is a good man and a good doctor....

My family has used Dr. Paul Yim for many years. He has good bedside manners, and he is very…read morethorough. He is an active member of the White House, TN community and I have attended a number of free wellbeing workshops that he has offered. He encourages healthy eating and exercise as part of his medical philosophy. He is not uncomfortable prescribing medicine, but seeks to remedy the root condition rather than just treat symptoms. He is extremely knowledgeable about holistic wellbeing, adult ADHD, hypertension, and diabetes. Based on his guidance, I have lowered my blood pressure and sugar levels naturally. His office is clean and centrally located in the community. The staff is always friendly and professional. If you are looking for a primary care physician, I would highly recommend his medical practice.