Dr.Pamela Luk is so amazing I had an ankle injury and she helped me every step of the way. She had me in and out and explained everything for me to understand. The office was really nice and clean and the front desk office were sweethearts as well. I'm glad this was the place I could come to. read more

She seemed competent as doctor, but her bedside manner was horrible. I asked her one question and she acted as if I was questioning her medical license. Very condescending, enough to make me never want to go back. If she's like that when it's a patient's first appointment, not interested to see if it's the same for a 2nd or a 3rd. read more

She's a good Doctor I recommend her She's my Doctor and the service I get there is amazing read more

Dr.Lim is the best he really helped me with my knee pain very nice and professional every appointment I had was fantastic read more

Jennifer Hertz - This photo was me after my visit with Dr. Lim - Orthopedists Near Me - Los Angeles, California

Asked a lot of questions taking notes and getting to the issue. Gave different options on care

I broke both of my wrists and thanks to Dr.Hertz she realigned my broken distal radius and ulnar bones and put plates and screws to hold them together. Dr.Hertz was very kind and helpful i definitely recommend this place. read more

I had broken my ankle, and a few months broke my ankle. Dr. Luk was my caregiver This is a first-class facility. The staff is very thorough and kind. The equipment is top-notch. I can't say enough about my experiences with Dr. Luk. She was super knowledgeable and detailed in her description and treatment of my injuries. Her best attribute is her ability to listen. I hope you don't get injured, but if you should have faith in this facility. If you should have to cancel, make sure you cancel more than 24 hours before your appointment or you will be charged. Do be late, or you will have a long wait. read more

Quality surgery, no pain at all, great follow up. All perfect. I would recommend for sure. Great staff

What a horrible experience do not go here! The staff is incredibly rude mainly the front deck office workers. Never had such a bad experience with receptionist. The two women who both had dark hair avoid at all coast. I spoke to one on the phone who pretended to drop the call and not hear me even though the line was still connected and the other women I spoke to when I called back didn't even finish talking to me just put it on hold without saying anything just that it seems like she didn't want to to do her job and speak to me anymore and my concerns with my disability. So incredibly rude it was unbelievable. Were super unprofessional and discriminated to me due to my disability and that is highly illegal and unethical. In a really bad scary area of La if this practice was any good they wouldn't be in a sketch building in south central. read more

I recently visited Dr. Hertz in Culver City. She's sweetheart! She is very experienced, quick thinking, respectful and what I like most, she explained everything and gave me an opinion so I could decide what to do about my problem. Sincerely, V. Karpova. read more

Dr. Hertz is very knowledgeable and professional. I highly recommend Dr. Hertz, when you need a good care and proper recovery. She really cares about patients. Her staff is great , very friendly. Alex does the best casts, if you ever need one. read more

Ok , I have never seen a specialist of any kind till 49 rolled around lol however, I am beyond content with both left and right hand Carpal Tunnle & Middle Trigger Finger Surgery. I am ready with full force ! I had my right done in June then my left in November. Jennifer Hertz was very very thorough with me on each office visit regarding procedure, rehab time. I cannot stress enough how verbal, attentive she was with me as her patient. I was truly in amazement on the recovery time. The first day or two is the hardest ok 3, However it was smooth sailing therefore after. Same time Jennifer Hertz is in this new building , with ample parking , security, cameras throughout. Temperature check , all protocols are still in place. Let's talk O/T I was referrered out, went once never went back. I was highly happy to find out Jennifer Hertz office now offered Physical Therapy & Occupational Therapy. My O/T therapist was awesome. read more

Jennifer Hertz - Large reception area clean quite staff is forever polite - Orthopedists Near Me - Los Angeles, California

I broke my arm and underwent treatment at a clinic under the care of Dr. Hertz. She was always very attentive and compassionate. It's wonderful to see people who love their profession and are highly competent in it. As proof, my arm is now healed, and my rehabilitation after surgery was done correctly. I am also grateful for the physiotherapy provided by Jessica J. She offered many helpful exercises and tips during my rehabilitation. The staff at the reception and radiology departments were always pleasant. They would remind me of my appointments, check the schedule, and help reschedule if necessary. Thank you very much to you and your team for your professionalism and genuine desire to help people. read more

My visits for treatment have been outstanding and very satisfactory with Jennifer Hertz and staff. I highly recommend contacting her office for your specialized care requirements! On a scale of 1-10 I rate her office a 10+! Kenneth A. Wright read more

Dr. Hertz is very knowledgeable, has a plan with options for treatments. Gives you information on your issue. Just a very caring and empathetic Dr. read more

I have ganglion cyst I saw her twice she is very nice . D she was going to remove it and changed her mind. Now it is larger. My dermatologist said this is very common. And he said why don't I try to convince her to remove it. Because she has good reputation. I just don't know. It seem like it would've been easier when it was smaller. . read more

I would highly recommend Dr. Jennifer Hertz if you have hand or wrist surgical needs. I fractured my scaphoid in a fall and several months later it had still not healed properly. Dr. Hertz was understanding and compassionate at my delay in finding appropriate treatment - she was never condescending or reprimanding, as another surgeon I consulted with was. Her warmth, thoroughness and realistic description of potential outcomes were the deciding factors in why I chose her as my surgeon. I had a bone graft and screw inserted to aid in healing and all was healed in the first 4 weeks after surgery. Having access to onsite x-rays made the long drive to Culver City worth it - she was able to handle all follow ups in her office during my appointments. 8 months later and my wrist and hand are back to normal. She cautioned that I might not ever be able to do push-ups or down-ward dog again. I think that pushed me harder to perform the strength and mobility exercises she prescribed. I am happy to report that down-ward dog is back in my wheelhouse! And I am on my way to full push-ups again. I am 43 years old and am so grateful that my dominant hand is fully functioning and will hopefully be able to avoid painful arthritis due to Dr. Hertz' expertise and skill. She is an amazing surgeon! read more

Had surgery here with DR.Hertz She's very good at what she does . I definitely recommend her to people that have ganglion cyst it healed really good . read more

Jennifer Hertz - Orthopedists Near Me - Los Angeles, California

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Doctor Hertz is very Professional. She explain the procedure of your injury clearly where you can understand and feel comfortable and at ease. Her office staff is professional and friendly and you will be In and out in no time. read more

Broke my hand, she took pretty good care of me from the start and did a good job in surgery. Expected to make a full come back in about 3 weeks. Let's hope everything goes according to plan. read more

Jennifer Hertz - Broke my hand she patched it up. - Orthopedists Near Me - Los Angeles, California

Dr Hertz is TOP TIER! Go see her for your own experience please. The office is clean, wait time is NO WAIT! I trust her.

I have seen Dr Hertz in her offices located in Culver City a couple years ago. When my current doctor referred her again for my advancing Ortho problems. To My surprise she had a location closer to where I currently live. I found this location so convenient. Parking so so nice. The office is new. The office staff is so very friendly. I asked Dr. Hertz her motivation for adding an office over here. Heres what makes her to be one of the best doctors I've ever had. She said. " moving to this location helps those who need our Services's The surgery center is right here. If you choose to pay cash you can without being ostracized and over charged. She gives you honest feed back.Dr Hurtz location is excellent. read more

Extremely unprofessional office staff. Scheduled me for an appointment. I get there and it turns out the receptionist booked me on the day the doctor wasn't there. I drive half an hour to get there to find out there was no doctor. Incredibly unprofessional. read more

Dr. Hertz is professional and sharp. She explained things to me in a way that was easy to understand and left me feeling well-informed. Dr. Hertz has such upbeat energy that I was completely at ease, and felt on top of the situation, deciding on a surgical plan. Marlene and the staff at the office are all so professional, friendly, and perfectly organized. Marlene went the extra mile for me, spending an hour on phone loops and hold to make a time-sensitive administrative missing link happen to allow my surgery to go forward on time. The offices are pleasant, calm, clean and fresh. Great central location with a multistory car park right there. No long wait, everything organized, on time, friendly, comfortable, the list goes on... I couldn't have asked for a nicer experience dealing with something like repairing a broken bone. read more

This is the orrible doctor. I see this doctor, from one car accident, So the my impression is that :she is very incompetent doctor, and very rude. Stay away from this doctor. read more

Dr. Hertz is everything you want in a doctor. Kind, caring, thorough, and no-nonsense. Thankfully my broken finger is healing without surgery, so I cannot speak to her skills as a surgeon, but I would not hesitate to go under the knife with her based on my experience after two visits. Her front office staff are friendly and efficient. I was able to get my first appointment a few days after the ER, and they verified my insurance on the phone prior to my arrival. Once I arrived I was checked in quickly and while I did need to fill out some paperwork I appreciated that there was no redundancy in it. I have been to other doctors where I had to re-write my name and address several times for difference forms. None of that nonsense here! Dr. Hertz saw me on-time both visits and took all the time I needed to understand my healing process and what to expect in the coming weeks. She even helped correct some over-prescribing by the ER docs. I hope this is the last hand injury I ever get but should I need this specialty again I will go to Dr. Hertz first! read more

I've seen a lot of doctors throughout my life - I do a lot of stupid things. Dr. Hertz is excellent across the board. Here are some reasons why I think you should stop searching and give her office a call: 1) She's an extremely effective communicator. If she doesn't know something, she tells you. She also calibrates her communication style with your background and personality. I enjoy direct and evidence-driven / data-driven decision making. She picked up on this and every single conversation we've had has been perfectly aligned with my preferences - she answers questions before I'm even able to ask them. 2) She's extremely responsive. I occasionally email her office and she has personally responded within 24 hours every time. This is important when you're in pain and unsure about your future. 3) She's generous. I saw her once, but she empathized with the fact that I live far away and offered to provide an assessment of CT scans without requiring me to book a physical appointment, unlike other physicians who are eager to bill insurance above all else. 4) She loves what she does. If you've ever been in a leadership or management position, you know one of the first rules to building a solid team is to ensure that everyone on your team actually enjoys the work that they do. This carries over to your search for healthcare as well. Money won't keep someone up researching the latest studies on a very particular condition so that they can painstakingly engineer an optimal outcome for you based on comprehensive risk assessment; passion will. You want passion on your side, not apathy or greed. Finding a trustworthy medical professional in the US is murky business due to the incentive structures that the insurance industry has imposed upon the market. Doctors are increasingly under pressure to bill more and care less. Dr. Hertz has found a way to excel at caring despite these pressures, and will work hard to restore your lifestyle/identity with candor and warmth along the way. read more

Dr .Jennifer hertz is one the the best orthopedic and hand specialist in Los Angeles.i recently hah hand surgery and the outcome was wonderful.she is very professional and knowledgeable.also her staff special Veronica are very courteous and friendly. I highly recommend this place to everyone. read more

I broke my wrist and getting my cast was delayed due to insurance bureaucracy. But Dr. Hertz made time to see me as soon as I had a referral. After dealing with so many people who didn't care that I was in pain, her concern for my comfort and wellbeing were even more appreciated. The nature of my injury meant I had to see her quite a few times. At every visit, she was patient, thoughtful, courteous, and knowledgeable. And her staff extended respect to every patient in the office. I am incredibly impressed with this practice and so grateful that I found Dr. Hertz. read more

Dr. Hertz is truly amazing. I had a cyst that was putting pressure on an artery. She examined me in a way I had never been examined before. I was turned away by 6 doctors saying they couldn't help me. I did a lot of research and knew my only option was surgery. On my first visit she took X-rays and requested surgery. Within a month I was scheduled. She described every step of the way and said I would be stiff for a while. I know what to expect and slowing I got my ROM back. I am extremely thankful. I can crochet again. read more

Jennifer Hertz - Cyst surgery 2 months after. I developed a keloid but it will get better with time. - Orthopedists Near Me - Los Angeles, California

Dr. Hertz was really patient with my questions and she explained everything she was analyzing and observing in my injury. It's rare to have a doctor break things down and deconstruct your diagnosis. She provides you the options for treatments and is ready to answer/de-mystify what exactly that'll mean for your health. I thought all the 5-star reviews on here might have made my upcoming visit "too good to be true", but Dr. Hertz really is great. NOTE: Dr. Hertz likes to begin their appointments at your *scheduled* time, so don't be like me and come almost 40 minutes early and expect to be seen earlier (and if you do, then you can enjoy a snack/juice at the snazzy cafe on the 1st floor). read more

Great doctor. Saw Dr. Hertz for a broken wrist and fingers following a car accident. She got me better and without surgery. 100% successful and satisfied. Thank you Dr. Hertz and staff. read more

I meet Dr. Hertz, today for the first time. And she is very compassionate and definitely great bedside manners. Thank you Dr. Hertz, for treating me and the good conversation. read more

I took my father to see her for a 2nd opinion for his hand issue, and wish we had just seen her and could have saved time/frustration from the start. She was absolutely professional and thorough in her diagnosis and time spent with the patient, high energy but focused and attentive, and their office wait time was very short. Would definitely recommend her. read more

Dr Jennifer Hertz I Give 5 stars!! I am very Happy with my appoinment to see Dr Jennifer Hertz she could'nt of done a better job on my visit to the Culver City office, Dr jennifer Hertz is a Excellent hand specialist one of the Best!! she is a very knowledagble experienced expert Dr Jeniffer hertz did a Wonderful job!! making me feel very at Ease and Comfortable during my whole appt visit!! she was so Amazing!! with taking her time anwsering all my questions and looked over my MRI Cd's on her computer I brought which I really apprciated the extra time she took she was absoultly Terriffic on my appointment and I was very Happy when she explained to me she was very confidant and optimistic that seeing it many with lots of patients and very common assured me that it was'nt anything serious to worry about and I was just expericing the inflammation in my fingers and it will go away on its own typically in 30 to 90 days and have a full recovery and , already in the past week my hand and fingers are feeling much better and inflammation is already much less, and I am taking some of her great suggestions to speed up the healing process for my hands for a full recovery I would also say Dr jennifer Hertz office staff gals are wonderful and are very nice to me and they really care about their patients I would Highly recommend Dr Jeffifer Hertz and her office to everyone Dr Jennifer is not only a Great Hand Doctor but also a Wonderful kind person !! all deseve 5 Stars!! read more

Jennifer is fantastic! Highly recommended. Extremely knowledgeable and is completely honest With her assessment and recommendations. She help my sister Suzy get back on her feet and walk much quicker than we expected. read more

Dr Hertz would get 100 stars from me if it was possible. She was able to track down the pain caused from my cubital tunnel syndrome and perform the release surgery. The numbness, tingling and pain will take a while to heal but the strength has already started to return in my hand. Her bedside manner is awesome and has a very light breezy demeanor with a serious touch. She made me feel very comfortable about my first surgery of this caliber. Thanks again Dr. Hertz! read more

Dr hertz is amazing she is so knowledgeable and explained every question I had I definitely recommend her, and her staff is really professional and really nice , never have a went to a doc office and got treated so well . Thank u dr hertz and her staff. read more

This isn't a review about the doctor herself because I never got to see her. The main point is that the lady who works the front desk may be a bit too aged to function reasonably. So if you want the absolutely accurate recount of what I experienced with her - which was pretty crazy, then read on. - Summary: For being 30 minutes late, she wanted me to wait anywhere from 2.5 to 4 hours, or likely more, to be seen. This, while patients who had arrived before me, and then patients who had arrived after me (at least 4 before I left) continued to sign in, be seen, and then leave before my eyes. It REALLY sucks cuz I wasted 3 hours and Dr. Hertz reviews seem to be amazing :/ - A very accurate recollection of what happened yesterday: When I called to set up the appointment the lady at the call center said to me "We might be running a little behind at that part of the day". I appreciate the heads up and told them I would probably be a few minutes late, and they chuckled. I arrived at my 2PM appointment at 2:30 - which was 20 minutes later than I anticipated because I did not realize I was going to the furthest part of Culver City - which is 40 minutes from my house. Upon arrival the front desk lady pulled me to the side and said, "You were in fact 30 minutes late so I will have to let the patients who arrived on time go before you". I told her I completely understood and asked approximately what the wait time would be. She said 30 minutes, and thanked her and returned to my seat. At this time there were three patients who were already in the waiting area who had arrived before me. Now, those patients weren't even seeing for an entire hour after my arrival. The point being, even if I had arrived on time it would not have affected the scheduling or flow of patients being seen. Nonetheless, I had no problem being put in the queue of when I arrived, which was what I thought was happening. Side note: At some point a charming young man walked in and was immediately taken to the back to speak with one of the nurses, and then taken to a room for the doctor to see him. I can only imagine they had some level of personal connection with this young man. Nonetheless, he did in fact skip ahead all of us before our eyes. Now, finally, at 4 PM (2 hours after my appointment, 15. hours after my arrival), all of the people who arrived before me had been seen and I was anticipating going next... Well, not the case. Instead, someone who had arrived at approximately 3:15, (45 minutes after me) was called in. So, I went to the front desk lady to ask her what exactly the deal was- but she was occupied by another patient. In that time the patient actually made it in and out very quickly. And yet, *another* person who arrived *after* me went in....? So, to be clear, the three people who were there before me were seen in a time period of 1.5 hours (or, two hours after my original appointment time). Then, two people who had arrived after me went in, and I still had not been called. At this point, there were now two more people who had arrived in the waiting area sometime after 3:15. Ok. The moment of truth: When the front desk lady was finished talking to another patient I asked her what the plan was and where I stood in the que. She told me there is now two people ahead of me.. Obviously, I was pretty shocked because this didn't seem to make any sense at all. So I asked her the obvious question,"Are you telling me that basically anyone who shows up on time for the rest of the day will continue to be seen before me? Because, if that is the case, then I'll basically be waiting until the end of your workday, which would be a roughly 3-4 hour wait.. Furthermore, you gave me a rough estimate of 30 minutes. We are now at 1 1/2 hours. I'm sitting here roughly 3 feet from you so I think it would've been at least decent of you to tell me that your estimate was going to tripled if not quadrupled. Or, certainly to let me know that there was a high potential of me being here till six or 7 PM. This is absurd." She looked at me somewhat nervous and somewhat intolerant and just said,"Well, I'm sorry, but these people arrived on time for their appointment."I said,"Yes but that is certainly not the picture you painted to me. I think this is highly inconsiderate and not at all how scheduling is generally carried out." She then replied somewhat condescendingly,"Well, I can reschedule you if you would like". I looked at her with wide eyes and just said,"Oh no, there is definitely not going to be another appointment. There is no way I'm doing business here". Obviously, it was kind of a bummer to waste an hour and a half driving and a full day waiting by what I think anyone would agree is very disrespectful and uncommon scheduling tactics. Tactics which would seem to be based in some sort of a punishment or antagonization formula. So, there it is, do you wish with it. But that is my story and nothing has been exaggerated or stretched. It was nuts. read more

Her office is well organized and when you arrive on time, you are able to see the doctor in a timely manner. I used to go to another orthopedic and that office seems to overbook the doctor to the point you are waiting close to an hour each visit. Dr Hertz is a very pleasant doctor to see. She takes her time and is not like other doctors who is always in a rush. Gives you the options and is certainly one of the nicest doctors I have ever consulted. Thumbs up! (get it?LOL) read more